Abstract: A system for (and a method of) selectively establishing communication with one of plural devices associated with a single telephone number is provided. In a preferred embodiment, the system includes a wireless connect unit connected between an enterprise private branch exchange (PBX) network and a public switched telephone network. The wireless connect unit preferably serves as a gateway between the PBX and one or more remote communication devices. The remote devices can be used as standard PBX office telephones for both inbound and outbound telephone calls. Thus, features of the PBX network (e.g., voice mail, direct extension dialing, corporate calling plan, etc.) are available to the remote device even though they are not physically connected to the PBX. When the system receives an incoming call, it can route the call to an office telephone and one or more of the remote devices simultaneously or as desired by the user.

Abstract: Apparatus for operating a multimedia contact center, comprising a multimedia contact center system for handling communications sessions between an organization and its customers and obtaining media-specific information relating to the communications session, and a search engine for performing a search in relation to the obtained media-specific information, wherein the multimedia contact center system is configured to use the results from the search in handling the communications session, wherein the results may include heterogeneous material not primarily intended for session handling purposes.

Abstract: Method and user terminal for handling a call over a communications network between a first user terminal, usable by a first user, and at least one other user terminal, usable by a respective at least one other user, wherein a client is executed at the first user terminal for participation in the call. The client determines a condition of a respective at least one network connection used in the call between the first user terminal and the at least one other user terminal over the communications network. The client also determines that the call has been dropped, and responsive to the determination that the call has been dropped, the client automatically attempts to re-establish the call in dependence upon the determined condition of the at least one network connection.

Abstract: Communication systems and methods for providing premium multiparty communication sessions between a plurality of callers. The plurality of callers may comprise an initiating caller who initiates the premium multiparty communication session but who does not have a status in the communication system which is recognized by an operator of the communication system for allowing the premium multiparty communication session to proceed; and a premium multiparty caller who has a status in the communication system which is recognized by the operator of the communication system such that the operator allows the premium multiparty communication session to proceed, wherein the premium multiparty caller is a different caller to the initiating caller. The premium multiparty caller funding the premium multiparty communication session may be transferred and assigned during communication sessions.

Abstract: Alerting an intended recipient of a phone call includes identifying an account based on a phone call received from a caller and accessing configuration data related to the account. The configuration data is used to identify an identity associated with the account. One or more external online service provider systems are queried across a network to determine whether the identity is available to receive an electronic communication associated with the phone call. The electronic communication associated with the phone call is sent across the network to the one or more external online service provider systems conditioned on whether the identity is determined to be available to receive the electronic communication. The one or more external online service provider systems send the electronic communication to the identity.

Abstract: A method for providing a click-to-call service includes receiving multimedia content, and acquiring a recipient's phone number from the multimedia content; generating a bridge call request message including the acquired recipient's phone number; and sending the bridge call request message to a telephony server device that forwards the bridge call request message to a bridge call provision device that provides a call connection so that the call connection is performed between a recipient's phone device corresponding to the recipient's phone number and a sender's phone device.

Abstract: An approach is provided for a managed heterogeneous sensor service. A plurality of signals are received over a communication network from, respectively, a plurality of heterogeneous sensors. A plurality of instant communication sessions are established over the communication network corresponding to each of the sensors. Presence of each of the sensors is indicated over the instant communication sessions. Sensor data is generated in response to the received signals. The sensor data is transmitted over the corresponding instant communication sessions.

Abstract: A method and apparatus for enabling multiple services to be invoked in a specific precedence per call are disclosed. For example, the present method allows a subscriber to interact with a plurality of services provided by a service provider on a single call.

Abstract: There is proposed a mechanism for controlling a communication connection establishment to a subscriber using service including blacklisting, whitelisting, authentication request and/or Turing test for unsolicited communications prevention. Furthermore, there is proposed a management system used to configure a corresponding communication connection establishment control on the basis of an interface for the subscriber for defining a personalized communication connection establishment control profile.

Abstract: A method of establishing communication between a first and second terminal, the first terminal being arranged to communicate with a first communication system and the second terminal being arranged to communicate with a second communication system.

Abstract: This invention relates generally to software, and more specifically, to systems and methods for providing a phone name service. In one embodiment, the invention includes a software application, the software application configured to perform the steps comprising receiving a phone name; receiving a phone number; and storing the phone number in association with the phone name, wherein the software application is associated with a computer readable media. In one particular embodiment, the phone name is alphanumerical. In a further particular embodiment, the alphanumerical phone name is an email address. In a further embodiment, the software application is further configured to perform the steps comprising receiving a request for the phone number using the phone name; retrieving the phone number associated with the phone name; and communicating the phone number.

Abstract: The present invention relates to a method for identifying a telecommunications subscriber. According to the method, a call from a second telecommunications device (MFG2) of a second telecommunications subscriber is first signaled to a first telecommunications device (MFG1) of a first telecommunications subscriber. Device information (GI1), which indicates the type of subscriber data that the first telecommunications device is configured to process, is then sent from a first to a second telecommunications device. Subscriber data (TD2) is subsequently transmitted from the second to the first telecommunication device, in accordance with the information from the first device. It is also conceivable that device information (GI2) can be transmitted from the second to the first telecommunications device, in accordance with which subscriber data (TD1) can finally be transmitted from the first to the second telecommunications device.

Abstract: A method of routing telephone calls is disclosed that includes receiving Voice over Internet Protocol (VoIP) packets at an integrated access device (IAD) from a VoIP remote worker feature server. The IAD communicates with a first private branch exchange (PBX) located at a first location. The VoIP packets are related to a VoIP call intended for a telephone number assigned by a second PBX at a second location.

Abstract: In one embodiment, method can include: receiving an address in a call agent, the address being associated with a call; triggering a trunk group selection algorithm in response to at least a portion of the received address, the trunk group selection algorithm providing a selection result from among a trunk group placeholder and a plurality of trunk groups; and forwarding the call to a trunk group determined by a caller-associated attribute when the selection result comprises the trunk group placeholder.

Abstract: A wireless communication system has a central computer, one or more access points and personal badges that communicate with the one or more access points. The central computer includes a database indexed by either user identification codes or badge serial numbers. When a user activates a badge, the central computer assigns the badge to the user who activated the badge so that any message for the user is directed to the badge. The user may also access his personal data section in a central computer database through the badge while the activation is valid. When the user deactivates the badge, the central computer deletes the association and returns the badge to a non-user-specific state. Where docking stations are available to rest the badges not being used, the badges may be configured so that they are activated when decoupled from the docking stations and deactivated when coupled to the docking stations.

Abstract: A system includes at least one service switching device in communication with a first calling device and a second calling device. The system further includes at least one service control point in communication with the at least one service switching device and is configured to route incoming and outgoing calls between the first and the second calling devices, wherein the service control point is configured to collect and save biometric keystrokes from a calling party to identify the calling party to a called party.

Abstract: A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an information assistance provider multiple times to accomplish the task at hand. To continually serve the user effectively, certain search results by previous information assistance providers are retained for the benefit of a future information assistance provider interacting with the user during the same call.

Abstract: According to one embodiment, a server apparatus includes a memory which stores a control table respectively showing correspondence relations between user ID of the first data terminal and listener information indicating that the first data terminal is in operation in a pseudo manner, when the first data terminal contained in the call information event is out of operation, and a controller which refers the control table based on the user ID of the first data terminal, when the first data terminal which is out of operation is started, and establishes a communication connection between the first data terminal and the second data terminal based on a reference result.

Abstract: Method for automatically managing a telecommunication service for telecommunication service user includes detecting a telecommunication device associated with the telecommunication service user on a network, determining an activation state of the telecommunication service based on data regarding the detected telecommunication device, determining an account/device state based on data regarding the detected telecommunication device and executing a management process between the telecommunication device and the telecommunication service to alter either the device state or the user account status based on the data regarding the detected device. The executing step includes automatically invoking an action that minimizes the necessary user interaction to initialize, update or access the service. Such service can be VoIP, instant messaging, and combination of these services or others.

Abstract: Systems and methods for determining and providing call disposition information for outgoing calls are provided. More particularly, the disposition of a call placed from a communication device is determined, and associated with a call log for that communication device. The call disposition information is displayed or otherwise output to a user when the call log is accessed by the user. The call disposition information can be determined by a call disposition application running on a communication server that provides the call disposition information to a communication device for display by that communication device.

Abstract: System and methods for authenticating access to multiple data stores are disclosed. The system may include a server coupled to a network, a client device in communication with the server via the network and a plurality of data stores. The server may authenticate access to the data stores and forward information from those stores to the client device. An exemplary authentication method receives a request for access to data. Information concerning access to that data is stored and associated with an identifier assigned to a client device. If the identifier is found to correspond to the stored information during a future request for access to the store, access to that store is granted.

Abstract: Systems for providing a tune master caller identification (ID) device include a telecommunications network and a caller device configured to provide caller identification information for an incoming telephone call, and a tune master caller ID device that is coupled to a telephone device. The tune master caller ID device receives caller identification information, associates a tune with the caller identification information, and plays the tune associated with the caller identification. The telephone device coupled to the tune master caller ID device provides telephone call processing capabilities. Other systems and methods are also provided.

Abstract: A method and system for placing a call back from a call center to an end user viewing a website includes sending a request for the call back from an end user computer to a call server, the request including the PSTN number at which the end user wishes to be called; placing calls to the end user and the call center, the call center call including the ANI/callerID of the number at which the end user is called; requesting by the call center data concerning the end user from the call server; receiving by the call server data from the end user computer; and transmitting the data from the call server to the call center. The data from the end user computer may be an identification of the web page being viewed, data entered on the web page, an end user identifier and/or co-browsing data.

Abstract: Methods, systems, and computer program products for providing an enriched messaging service in a communications system is described. In one embodiment, the method includes receiving a signaling message associated with a call at one of a plurality of service dispatch and control (SDC) functions, wherein the call signaling message includes a subscriber identifier. A plurality of call services associated with the subscriber identifier that is to be applied to the call is determined. The method also includes communicating the signaling message from the SDC function to a service platform and receiving back at the SDC function for each of the plurality of call services and thereby sequentially applying the call services to the call.

Abstract: Methods, systems, and products are disclosed for processing responses in a prompting system. Responses are monitored to a menu of prompts in the prompting system. A response to a prompt is tagged with a location identifier. The location identifier identifies subject matter that corresponds to the prompt. The location identifier is stored in a database. If the menu of prompts changes, then the location identifier permits navigation to the same subject matter, even though the prompt is reassigned to new subject matter.

Abstract: Systems for providing a tune master caller identification (ID) device include a telecommunications network and a caller device configured to provide caller identification information for an incoming telephone call, and a tune master caller ID device that is coupled to a telephone device. The tune master caller ID device receives caller identification information, associates a tune with the caller identification information, and plays the tune associated with the caller identification. The telephone device coupled to the tune master caller ID device provides telephone call processing capabilities. Other systems and methods are also provided.

Abstract: Receiving a request from a device for an incoming call to a called number. Obtaining presence information of the called party. Presenting the obtained information via the calling device. Presenting action option(s) including an option to proceed with the call. Receiving an action choice corresponding to proceed with the call. Presenting a request for credentials to the calling party. Receiving credentials corresponding to a calling party permitted to continue with the call. Proceeding with the call.

Abstract: A method may include determining a count of excess telephone numbers (TNs) for removal from a block of TNs associated with a customer. The method may further include determining an order of priority for removing the excess TNs from the block of TNs and marking the excess TNs for removal from the block of TNs in the determined order of priority.

Abstract: A communication system is provided that uses loosely-coupled client-server architectures to improve the efficiency of communications. The communication system includes client and facilitator applications. The client application is a component of processor-based mobile communication devices. The facilitator application is hosted on one or more servers or other processor-based devices, and communicates with the client application via one or more couplings. The facilitator application can also be distributed among one or more portable processor-based devices including the communication devices hosting the client application.

Abstract: A method and apparatus for routing calls for a subscriber based on the identification of the calling party or the originating line. Generally, the present invention operates to identify a calling party or originating line and then select a routing list based on this identification. Once a routing list has been selected, the call will be routed to the destination in the routing list. More specifically, when a call is received, an inquiry is made regarding the identity of the calling party or calling line. If the identification can be determined, then an attempt to retrieve a routing list associated with this identification is made. If a routing list has been provided for the identified party or line, the routing list will be retrieved. If a routing list has not been provided for the identified party or line, a default routing list will be selected for routing the call.

Abstract: A method includes receiving a query at a telephone number mapping (ENUM) server, the query identifying an emergency telephone number associated with a subscriber to an emergency contact service. The method also includes retrieving from the ENUM server, in response to the query, one or more emergency contact Uniform Resource Identifiers (URIs) associated with the subscriber, where each of the emergency contact URIs has an associated emergency contact indicator. The method also includes initiating routing of a communication to destination devices associated with each retrieved emergency contact URI via an Internet Protocol Multimedia Subsystem (IMS).

Abstract: A telephone exchange (1) arranged to communicate with communication units (2, 3, 4, 5, 7) and to provide a plurality of electronic call assistants to the communication units, a first electronic call assistant (12) being provided to a first communication unit (2) and a second electronic call assistant (14) to a second communication unit (4), the first electronic call assistant (12) having access to a distinct first database (36), the second electronic call assistant (14) having access to a distinct second database (38), wherein the first (12) and second (14) electronic call assistants share a common database (40).

Abstract: A menu is provided in a telephone call. The menu provides a plurality of destination options including a first destination option for a residence of a family, a second destination option for a first member of the family at a first location other than the residence, and a third destination option for a second member of the family at a second location other than the residence. A first selection of one of the destination options is received in the telephone call, and the telephone call is routed to a first telephone number corresponding to the first selection. Thereafter, an originating dual-tone multi-frequency trigger is detected. The telephone call to the first telephone number is interrupted, a second selection of the destination options is received, and the telephone call is routed to a second telephone number corresponding to the second selection.

Abstract: Call-handling rules may be provided. A user interface may access a plurality of information associated with a user and provide functionality for creating a plurality of rules based on the information. An incoming call intended for the user may be received and processed according to the created rules.

Abstract: A system, method and computer program product are provided for providing access to a plurality of service providers. In use, information associated with a customer is received. In addition, a plurality of service providers are identified, based on the information. Further, a single interface is presented for providing access to the plurality of service providers.

Abstract: A method for processing subscriber calls is disclosed. A call agent receives signals associated with a first call from a first subscriber of a first point of presence. The first subscriber is associated with a first feature set. The call agent receives signals associated with a second call from a second subscriber of a second point of presence. The second subscriber is associated with a second feature set. A feature server is notified of the first call and the second call. A feature from the first feature set is provided to the first subscriber in response to the notification, and a feature from the second feature set is provided to the second subscriber in response to the notification.

Abstract: A method, device and system for judging a call type are disclosed in embodiments of the present invention. The method includes: receiving a call request from a calling terminal, where the call request carries a calling terminal number and a called terminal number; querying a number information storage server for plan information of the calling terminal number and/or the called terminal number according to the call request; and judging the call type of a call service corresponding to the call request according to the plan information of the calling terminal number and the called terminal number. In the embodiments of the present invention, a number information storage server stores and manages the number plan information uniformly, thus reducing the maintenance costs; and the method, device and system for judging a call type enable judging of the call type of a terminal.

Abstract: A method for filtering out a spam call includes: transmitting test information to a calling terminal when receiving a call request from the calling terminal; determining whether feedback information corresponding to the test information and generated by the calling terminal in a one-key reply manner is correct; if the feedback information is incorrect, determining the call request as a spam call request, and filtering out the call request. An apparatus, a proxy server and a terminal are further provided, so as to effectively determine whether a call request from a calling terminal is a spam call request initiated by a machine or software, therefore improving the security and accuracy of a test, and reducing the cost as there is no need to install a speech recognition system.

Abstract: A probability that one or more contacts may be selected is determined. The probability that one or more contact may be selected may be determined based on one or more information types stored in a device and which may be used by a prediction engine module to determine the probability that one or more contacts may be selected by a user. Such information types may include location information of the user and location information associated with contacts in a contact list; distance to a particular location; time, both absolute and relative to times associated with calendar entries, and the like. High probability contacts may be assembled and displayed in a predictive contact list.

Abstract: After a call with a called party ends, a caller is provided with prompts or messages which allow the caller to control ringback media content which is to be rendered when the caller calls the called party in the future. For example, the caller is provided with prompts by which they can select ringback content from content they already have purchased and apply it to the called party number. Alternatively, the caller is linked to a content provider where they can purchase additional content and have it applied to the called party number. Thus, the caller is able to exert control over ringback media.

Abstract: An embodiment of a method includes determining a customer service plan identifier from information associated with a received call, determining a route plan associated with the identified customer service plan, and routing the call on a trunk group identified in the determined route plan. The method may further include determining a jurisdiction of the call based on a dialed number identified in the call, determining a local routing number (LRN) associated with the call, and using a portion of the LRN to determine the trunk group. An embodiment of a system includes a switch operable to select a route for routing a call received on an ingress trunk associated with a customer that subscribes to a service plan, wherein the switch is further operable to select the route based on the service plan subscribed to by the customer associated with the ingress trunk.

Abstract: In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database.

Abstract: Provided are a method and apparatus for providing a user-adapted service environment. The method includes authenticating a user, transmitting first user identification information for identifying the authenticated user to a controlled device, receiving a user profile corresponding to the first user identification information from the controlled device, and configuring a service environment using the received user profile.

Abstract: A disclosed method allows service subscribers to modify service subscriptions online. Operations within the method may include receiving an order for a service package from a subscriber, wherein the service package includes multiple features. In response to the order, the features in the service package may automatically be cross referenced with a list of existing features for the subscriber to detect any overlap between the features in the service package and the existing features. In response to detecting an overlap, a subscription change request may automatically be computed, wherein subscription change request includes only the features in the service package that do not overlap the existing features. The subscription change request may then be submitted for implementation by a service provider, possibly after receiving confirmation of the change request from the subscriber.

Abstract: A method and system for providing computer-network related information about a calling party. First, the called party receives a telephone number of a calling party. The called party's customer premises equipment (CPE) or elements in a telephone network then use the telephone number to index a database, which contains combinations of telephone numbers and computer-network addresses. Once the calling party's computer-network address is retrieved, calling-party-customized information present at the computer-network location specified by the computer-network address can be sent to and displayed on the called party's CPE. Also, the calling party's telephone number can be sent to an application in the computer network, causing the calling-party-customized information to be automatically displayed on the called party's CPE.

Abstract: The invention is directed to a method and system for bulk provisioning of telecommunications services on a live network and is suited to migrating telecommunications services from a legacy network to another network. Customer service data files can be imported, and validated against customer service rules and against live configuration data of the live network. Actions are logged and can be rolled back when errors are encountered.

Abstract: A method and system for providing a call completion service for a call between a caller and a destination over a network. Outgoing and Incoming call profiles, identifying enabled call completion services, are associated with callers and destinations, and are retrieved from a database based on the particular caller and destination. The caller and destination profiles are compared to select the appropriate call completion service for the call. In the absence of retrieving an outgoing call profile and an incoming call profile, a default profile can be generated and associated with the respective party to enable determination of the call completion service. The determination is made, at least in part, on the basis of a common call completion service identified as being enabled in both the OCP and the ICP. Additionally, a hierarchy of call completion services can be further considered in the determination of the call completion service.

Abstract: A method of call forwarding a call originally placed to a mobile telephone number of a mobile telephone to a landline telephone number of a landline telephone is provided, wherein the call is routed through a telephone network by a service provider. A forwarding location of the mobile telephone is determined using a mobile location technology. The landline telephone number of the landline telephone is provided to the service provider. A current mobile telephone location is determined by a mobile location technology. The mobile location technology is capable of locating the mobile telephone using service provider equipment. The service provider determines that the call is being made to the mobile telephone when the current mobile telephone location is at the forwarding location. The call to the mobile telephone number is forwarded to the landline telephone number when the current mobile telephone location is at the forwarding location.

Abstract: Subscriber profile data is managed. The subscriber profile data is associated with a communications service subscribed to by a subscriber. A request to retrieve the subscriber profile data is received based upon a client sending a request for the subscriber profile data. The client hosts a user interface configured to allow the subscriber to obtain and update the subscriber profile data. The subscriber profile data is retrieved from the communications network in response to the request to retrieve the subscriber profile data. A request to update the subscriber profile data is received based upon the client sending a request to update the subscriber profile data. An update for the subscriber profile data is forwarded to the communications network based upon receiving the request to update the subscriber profile data.

Abstract: A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, including a switch in communication with a telecommunications device associated with the telecommunications user for detecting a terminating trigger specific to the telecommunications service in response to an incoming communication to the telecommunications device from a calling party, and an intelligent resource server in communication with the switch for receiving the incoming communication from the switch, for placing an outgoing communication to the telecommunications device via the switch, the outgoing communication including an audible message identifying the calling party, and for automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the outgoing communication.