Abstract: Systems and methods for identifying communication devices in telecommunication networks are described. In some embodiments, a method may include receiving an identification code of a device operating in a network controlled, at least in part, by a telecommunications operator, the device having a model and/or a manufacturer. The method may also include obtaining user-plane information within one or more communications made by the device, correlating the identification code with the user-plane information, and determining, based upon the correlation the model and/or the manufacturer of the device. In some cases, by correlating these disparate pieces of information, an approximation of the device's identifier may be created, which may then allow the device to be identified (e.g., for presentation, etc.) even in cases where such an identifier has not been provisioned (or even has been provisioned incorrectly) to a telecommunications monitoring system by the network operator.

Abstract: Method and systems are presented for presenting multiple activities associated with one of a plurality of call center agents correlated in time. In one embodiment, the method comprises the steps of: determining at least one of the agents to be displayed; and displaying activity information in visual correlation with a timeline. The activity information includes a first plurality of activities originating from a first source and a second plurality of activities originating from a second source. Each of the activities is associated with the at least one agent.

Abstract: Systems and methods are disclosed for allowing a monitoring party to have intermediary control over a communication between a calling party and a called party. A notification may be sent to a monitoring party of an incoming communication attempt to a called party, and the monitoring party may control the routing and/or processing of the communication based on a real-time response to the notification.

Abstract: A system and method for remote home monitoring and intercom communication. An indicator is received for activating an interactive feature of a telephone. A determination is made whether the indicator authorizes the interactive feature. The audio interface of the telephone is activated.

Abstract: A network tap port aggregator for use in monitoring a network is provided. The network tap port aggregator includes a first device interface terminal for receiving a first network feed. The network tap port aggregator also includes a second device interface terminal for receiving a second network feed. The network tap port aggregator further includes a circuitry coupled with the first device interface terminal and with the second device interface terminal, the circuitry configured to monitor the first network feed and the second network feed and to aggregate the first network feed and the second network feed into an aggregated network feed. The network tap port aggregator yet also includes a first monitor interface terminal coupled to the circuitry for providing the aggregated network feed to a first network monitor that is external to the network tap port aggregator.

Abstract: A communication transfer apparatus and a communication transfer method can transfer communications at low cost without the need of requesting a global IP network to switch any port number. The local internet protocol address of the origin terminal of transfer described in a record relating to a transfer out of the records of the masquerade table that is utilized for an internet protocol masquerade is rewritten as the local internal protocol address of the destination terminal of transfer, while maintaining the global port number of the record.

Abstract: Usage information is received that describes usage of communication services by a communications device. The usage information is compared to monitoring criteria. When the monitoring criteria is satisfied, an electronic notification message is sent to the communications device. The electronic notification message when a communications service is initiated and before an additional charge for the communications service is incurred.

Abstract: Method and user terminal for handling a call over a communications network between a first user terminal, usable by a first user, and at least one other user terminal, usable by a respective at least one other user, wherein a client is executed at the first user terminal for participation in the call. The client determines a condition of a respective at least one network connection used in the call between the first user terminal and the at least one other user terminal over the communications network. The client also determines that the call has been dropped, and responsive to the determination that the call has been dropped, the client automatically attempts to re-establish the call in dependence upon the determined condition of the at least one network connection.

Abstract: A removable telecommunication sensor module is configured to be removably coupled between a power protection device and a bus bar and/or a backplane. The removable telecommunication sensor module monitors energy usage at a telecommunication equipment circuit level for a piece of telecommunication equipment arranged in a telecommunication network infrastructure.

Abstract: System and method are disclosed to mitigate noise in an area monitored by a plurality of telecommunication terminals in communication with a controller, the method including: detecting an excessive noise originating in the area monitored by the plurality of telecommunication terminals, the detection performed by one or more terminals of the plurality of telecommunication terminals; identifying a location of a first terminal of the plurality of telecommunication terminals by use of the detected excessive noise, wherein the first terminal is closest to a source of the excessive noise; and providing a mitigation message to the identified first terminal.

Abstract: A method and apparatus for providing a state indication on a voice communication session such as a telephone call or communication session implemented as part of a virtual environment enables the quality of the audio on the voice communication session to be altered depending on the state of the communication session. When the communication session is in a state other than normal state, the audio may be colored in a particular manner so that the user can tell, from the quality of the audio, what state the communication session is in. For example, when the client device is on Mute, the audio may be colored to enable the audio to have distinct qualities while on mute that are different than the audio qualities while not on mute. Other types of coloration may be used to indicate other states. In this way, the audio qualities presented to the user may be used to notify the user of the state the communication session.

Abstract: Methods and media for post-paid wireless service balance management are described. In one embodiment, it is determined that a usage threshold has been met based upon a concluded wireless session occurring during a billing period associated with an account. Upon determining that the threshold has been met, enforcement points are provisioned to monitor wireless service usage associated with the account. Further, upon receiving a request for service, and prior to commencing the wireless session, it is determined whether the request exceeds account resources. If the request does not exceed the account resources, the request is allowed. If the request does exceed the account resources, the request is handled based on an account status.

Abstract: An approach for analyzing data generated by a plurality of provisioning systems to validate the status of various assets of a service provider network is disclosed. A validation system retrieves provisioning data from a plurality of different provisioning systems and status data from a status monitoring system. The validation system analyzes the data to validate a discrepancy between the status and the current provisioning of the plurality of assets.

Abstract: A network management system (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to retrieve (202) a plurality of call detail records (CDRs), reconstruct (208) call paths from attributes in the plurality of CDRs, and generate (210) extended CDRs from reconstructed call paths.

Abstract: A method, computer program product, and computer system for inferring quality of unified telephony calls based on real-time bi-directional exploitation of a full reference algorithm. A client copy of an audio file may be received from a client device associated with a unified telephony call. The client copy of the audio file may be compared to a local copy of the audio file using a reference algorithm. A quality of service associated with the client device may be determined based upon, at least in part, a difference between the client copy of the audio file and the local copy of the audio file.

Abstract: A method, computer program product, and computer system for inferring quality of unified telephony calls based on real-time bi-directional exploitation of a full reference algorithm. A client copy of an audio file may be received from a client device associated with a unified telephony call. The client copy of the audio file may be compared to a local copy of the audio file using a reference algorithm. A quality of service associated with the client device may be determined based upon, at least in part, a difference between the client copy of the audio file and the local copy of the audio file.

Abstract: Disclosed are systems and methods which provide a centralized architecture for call processing. Embodiments utilize voice over Internet protocols (VoIP) to carry calls from a location at which calling services are provided to a centralized call processing platform providing call processing functionality, such as calling party identification, call validation, call routing, and connection to the public switched telephone network (PSTN). Call processing gateways may be utilized to provide plain old telephone service (POTS) analog line interfaces for use with a plurality of telephone sets disposed for use at a location and at least one wide area network (WAN) interface for providing high speed data communication to a centralized call processing platform. PSTN interfacing by a call processing platform may be provided as a VoIP connection to the PSTN and/or as POTS trunking Call processing platforms may provide for data sharing, aggregation, and/or analysis across multiple facilities served.

Abstract: The present invention discloses a method for obtaining key management server information, and an intercepting method, system and device, including: in the process of a user equipment registering an IP multimedia subsystem (IMS), storing the KMS information corresponding to the user equipment in a preset IMS core network network element; and when a lawful intercepting device monitors a session initiated by the user equipment, intercepting a session request signaling sent by the user equipment, and obtaining an identification information of the user equipment from the session request signaling, and searching the KMS information corresponding to the user equipment from the preset IMS core network network element according to the identification information of the user equipment. The technical solution of the present invention makes the requirement of lawful intercepting be met without depending on security of the signaling plane when a plurality of KMSs are deployed in the IP multimedia subsystem.

Abstract: A method, computer program product, and system for a quality-of-service history database is described. Quality-of-service information associated with a first participant in a first electronic call is determined. The quality-of-service information is stored in a quality-of-service history database. A likelihood of quality-of-service issues associated with a second electronic call is determined, wherein determining the likelihood of quality-of-service issues includes mining the quality-of-service history database.

Abstract: Method and user terminal for handling a call over a communications network between a first user terminal, usable by a first user, and at least one other user terminal, usable by a respective at least one other user, wherein a client is executed at the first user terminal for participation in the call. The client determines a condition of a respective at least one network connection used in the call between the first user terminal and the at least one other user terminal over the communications network. The client also determines that the call has been dropped, and responsive to the determination that the call has been dropped, the client automatically attempts to re-establish the call in dependence upon the determined condition of the at least one network connection.

Abstract: A method and platform for reducing call blocking in a telecommunications network addresses problems caused by the use of auto-dialers and by mass calling events in the network. When a capacity excess is detected, information associated with excess calls, such as the Initial Address Message (IAM), is stored in an incoming call cache memory. A message may be played to the caller informing the caller of the status of the message. Once additional call capacity is open, the call is connected using the call information stored in the cache. The calls may be removed from the cache and connected on a first-in, first-out basis.

Abstract: The present invention relates to methods and arrangements in a telecommunication system to generate Interception Related Information IRI related to Virtual Private Network VPN calls, which telecommunication system provides Virtual Private Network services to at least one integrated exchange LE-C; in the system. The exchange LE-C is associated with an Intercept Configuration Unit ICU. The method comprises the following steps:—Sending from the Intercept Configuration Unit ICU to the exchange LE-C, a request REQ to monitor Virtual Private Network calls involving a defined Corporate Network CN-A.—Receiving by the exchange LE-C, a call message SETUP; IAM in Virtual Private Network context comprising an identification field identifying the defined Corporate Network CN-A.—Sending from the exchange LE-C to the Intercept Configuration Unit ICU, Interception Related Information IRI related to the call.

Abstract: A device receives, from a user device, a call destined for a call center, and provides an audio CAPTCHA (Completely Automated Public Turing test to Tell Computer and Humans Apart) to the user device in response to the call. The device also receives, from the user device, a response to the audio CAPTCHA, and determines whether the response is correct. The device forwards the call to the call center when the response is correct, and drops the call when the response is incorrect.

Abstract: Systems, method, and media for providing communication services between an application and a computer telephony interface server are provided. One of a plurality of computer telephony interface drivers is launched as a primary computer telephony interface driver to interface the application with the computer telephony interface server. The computer telephony interface drivers are monitored with a plurality of monitors. Each of the monitors is associated with one of the computer telephony interface drivers and monitors a status of another of the computer telephony interface drivers. A failure of the primary computer telephony interface driver is detected with a secondary monitor. The secondary monitor monitors the primary computer telephony interface driver and is associated with a secondary computer telephony interface driver.

Abstract: A correctional facility communication system for sending an external message to an offender of a correctional facility is disclosed. The correctional facility communication system includes a messaging system and a correctional facility system coupled together with a wide area network. The messaging system is at a first location and the correctional facility system is at a second location, different from the first location. The messaging system authenticates a sender of the external message, receives the external message in electronic form at the first location, checks the external message against criteria specified by the correctional facility, determine a second location of the offender and a corresponding printer, and sends the external message to the second location for automatic printing with the corresponding printer.

Abstract: Various embodiments of systems, methods, and computer programs are disclosed for transitioning from a phone-only mode to a web conference mode. One embodiment is a method for participating in an audio conference comprising: a conferencing system establishing an audio conference between a plurality of participants via a communication network, at least one of the participants participating in the audio conference in a phone-only mode; and a server in communication with the conferencing system presenting to the phone-only participant, via a user interface on a computing device, a phone-only control menu for enabling the phone-only participant to selectively transition from the phone-only mode to a web conferencing mode.

Abstract: The invention relates to a method, an arrangement and a device for transmitting information between a central unit (DSLAM) and at least one decentralised unit (TN1, TN2, TN3) in a communication network. During, for example, the training phase in a decentralised unit (TN1, TN2, TN3), a distance between the at least one decentralised unit (TN1, TN2, TN3) and the central transmission unit (DSLAM) is estimated and a value (kl0) representing said distance is transmitted to the central unit (DSLAM). In the central unit (DSLAM), a value (kl0?) representing a fictional distance is calculated using the transmitted value (kl0) and said value (kl0?) is transmitted to the decentralised unit (TN1, TN2, TN3). Subsequently, information is transmitted in accordance with the value (kl0?) representing the fictional distance.

Abstract: A computer implemented method for transmitting dual tone multi-frequency (DTMF) tones is disclosed. The method includes sending an indication to a mobile device to start a cyclic ring tone including ring and pause periods. The delay incurred to send a DTMF tone to the mobile device is estimated. The server schedules the transmission of the DTMF tone to be received at the mobile device during a pause period of the cyclic ring tone and the DTMF tone is sent as scheduled.

Abstract: The present disclosure relates to unified communications, and more particularly, to a system facilitating meeting device interactions and methods thereof. In an illustrative embodiment, the system can include a calendar booking tool and private branch exchange (PBX) to provide meeting information and telephony capabilities to an open device. Basic meeting information can be provided through the PBX to the device. This information can include a time, date, host and guests of the meeting. The PBX can reuse existing functionality and features for the meeting and provide them to the open device. These features can include, but are not limited to, displaying updates, populating keys and dynamically creating groups. The system can offer intuitive meeting functions on telephony devices having a display with self-labeling keys. Touch screen devices including soft phones can provide these features. The concepts can be extended to touch screen application capable phones.

Abstract: A telecommunication central office site monitor system comprising a central monitoring board configured to receive and send reported current values. The reported current values may be provided by current monitors, with each current monitor being arranged in-line with a power protection device and identified with a particular piece of telecommunication equipment.

Abstract: Embodiments of the invention provide systems and methods for determining whether a call in a packet-switched network to a first destination is to be forwarded, forwarding the call to a second destination based on a determination that the call is to be forwarded, notifying the first destination that the call has been forwarded, receiving a request from the first destination to screen the call, and enabling the first destination to screen the call.

Abstract: A method and apparatus for alarming on all signaling protocol messages that fail in substantial numbers on any particular routes within an IP network are disclosed. For example, upon receiving these alarms, the network will attempt to identify, and to correct the error producing conditions to prevent further call signaling message failures.

Abstract: Assemblies and methods are provided for facilitating copper-wire patching. More particularly, the assemblies and methods involve mounting patch ports arranged along a horizontal plane (horizontally-aligned) with respect to a tray. The tray is movably mounted with respect to a cabinet enclosure, e.g., via a pivotal or translational (sliding) relationship, thereby providing easy access to the ports. The horizontally-aligned configuration advantageously increases patching density within a cabinet structure while maintaining port accessibility.

Abstract: A Voice over Internet Protocol (VoIP) terminal has a Quality of Service (QoS) monitoring function and uses a QoS monitoring method. In a VoIP system performing real-time voice communication over an IP network, a packet loss value and a time-axis index value are detected, and are calculated from a real-time transport protocol (RTP) packet and an RTP control protocol (RTCP) packet, a QoS state value of the network is obtained in real time, the detected QoS state value is compared to a preset QoS state table, and thus a QoS state of the IP network is displayed for users.

Abstract: A training system is disclosed. The training system includes a server. The server includes a processor, data storage, a data input/output interface, and a voice interface. The data input/output interface is configured to provide a web-based interface to a data terminal and to receive, from the data terminal and via the web-based interface, both an identifier identifying at least one voice terminal and at least one response. The voice interface is configured to transmit at least one audio test signal corresponding to at least one audio test to the at least one voice terminal. The response is a response to the at least one audio test. In one embodiment, the voice terminal and the data terminal are combined in a single device.

Abstract: Data indicative of a level of stability of a DSL link is received. Based on the received data, it is determined whether the data indicates a level of stability of the DSL link that is above or below a minimum threshold. If the level of stability of the DSL link is below the minimum threshold, die noise associated with the DSL link before the time of failure is compared with the noise associated with the DSL link after the time of failure. If the difference between the noise before and after the time of failure exceeds a threshold, then the difference in noise is characterized as a stationary noise associated with the DSL link. However, if the difference between the noise before and after the time of failure is below the threshold, a determination is made whether the failure is associated with a loss of power to the DSL link or a severe impulse noise event—the difference in noise is characterized accordingly.

Abstract: Methods, systems, and computer-readable media provide for facility integrity testing. According to embodiments, a method for populating a watch list with circuits of a communications network to be monitored for repeat failures is provided. According to the method, a trouble ticket associated with one of the circuits and a trouble code and analysis code (TC/AC) combination associated with the trouble ticket is retrieved. Whether the trouble ticket meets a watch list criterion is determined. In response to determining that the trouble ticket meets the watch list criterion, the trouble ticket and the TC/AC combination are added to the watch list.

Abstract: A telecommunication device for real-time communication at a border between a global transport network and a local area network may allow traffic using real-time communication protocols to traverse a firewall, classified real-time traffic over best effort traffic for prioritization over the global transport network, measure and collection information about an application, its usage and prioritization used over the global transport network, create call detail records that can be used by a service provider for billing purposes; and deliver the call detail records to the service provider.

Abstract: An embodiment of a method includes selecting call detail report (CDR) call setup attributes from captured CDR data, refining the CDR data, and summing CDR amount attribute values for each set of CDR call entries having common values for the selected CDR call setup attributes. Each set of one or more CDR call entries having common values for the CDR call setup attributes are combined into a single refined CDR call entry having the common CDR call setup attribute values and the summed CDR amount attribute values. The summing process is repeated for each set of CDR data associated with each of a plurality of network elements. After summing the CDR attribute amount values for call entries having common CDR setup call attribute values for each switch, CDR attribute amount values associated with common CDR setup attribute values in call entries associated with all switches are summed to generate a final set of refined CDR data.

Abstract: In one embodiment, the presence of double talk (DT) is detected in a telecommunications network having a near-end user and a far-end user. The energies of both (1) a signal received from the far-end user by the near-end user and (2) a signal to be communicated from the near-end user to the far-end user are computed. An echo return loss (ERL) estimate is calculated based on the energy calculations, and a preliminary decision is made as to whether DT is present based on the ERL estimate and the energy calculations. If DT is detected, then a counter is set to a hangover value. If DT is not detected, then the counter is reduced. This process is repeated, and, for each iteration, a final decision as to whether DT is present is made based on the counter value.

Abstract: A diagnostic tool is adapted to include the capability of initiating one or more diagnostic tests, collecting the raw data from the diagnostic test(s) and transporting the raw diagnostic data to an OSS. The OSS interprets the raw diagnostic data and stores the results in a database. The stored results can be searched, sorted, manipulated, analyzed, and the like. The results of any of these operations can then be, for example, displayed to one or more entities such as customer support, network operators, network planners, or the like.

Abstract: Communications patching system and methods utilizing common-mode channel communications are provided for identifying patch panel ports to which a backbone cable is connected in a communications patching system, for identifying a patch panel port to which a horizontal cable terminating at a telecommunications outlet is connected in a communications patching system, and for identifying the physical location of first and second connectors of a patch cord in a communications patching system having multiple patching zones.

Abstract: Detecting at least one of an echo detector and a noise detector based on analysis of audio streams transmitted to and received from each endpoint of a conference. When certain characteristics of the respective audio streams for a given endpoint are classified as significant against certain criteria, a determination is made as to whether that endpoint is a source of echo and/or noise. Subsequent actions are taken to alert users and/or prevent broadcast of impaired signals.

Abstract: Diversity among telecommunications circuits is maintained by analyzing factors including whether synchronization leads are shared by diverse circuits, whether violations of diversity are brought about by new orders that have been placed, and whether improper personnel have been assigned to monitor diverse circuits. Diversity is further maintained by reporting within a graphical user interface those circuits that are subject to diversity and reporting violations of diversity that exist for those circuits. The graphical user interface may provide various controls for dictating which violations are displayed for which circuits. Additionally, diversity is maintained by providing search options that allow the circuits subject to diversity to be narrowed depending upon user-specified criteria.

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

Abstract: A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.

Abstract: A system and method for securely authenticating and lawfully intercepting data in a telecommunication network using biometrics is disclosed. In one embodiment, in a method for securely authenticating and lawfully intercepting data using biometrics, one or more persons associated with a law enforcement agency (LEA) are authenticated by a telecommunication network provider. The authentication is performed upon receiving a request for lawful interception of data from the one or more persons associated with the LEA. Then, the lawful interception request associated with a registered telecommunication network user is activated to obtain the data. The data is intercepted user upon a successful match with a requested registered telecommunication network user by the LEA. Further, intercepted data along with the biometric information associated with the registered telecommunication network user is sent to the authenticated one or more persons associated with the LEA via the telecommunication network.

Abstract: A system for evaluating performance of an information assistance service includes a mechanism for processing communication calls which involve a call activity; one or more devices for generating data in processing the communication calls, and a processor for deriving information from the data, the information being used to evaluate a performance of the call activity.

Abstract: Techniques for transfer error recovery are described. A system may comprise a context generator module operative to record context information for a first call session between a first call terminal and a call system resource, and store the context information with a context identifier in a context table. The system may include a transfer error context module to couple to the context generator module, the transfer error context module operative to generate transfer error context information having the context identifier. The system may include a call transfer module to couple to the transfer error context module, the call transfer module operative to send the transfer error context information to the first call terminal for use in case of a transfer failure event. Other embodiments are described and claimed.

Abstract: Methods, computer program products, and systems for managing VoIP network elements are provided. Methods include receiving call details records (CDRs) from a plurality of network elements. The received CDRs including disconnect cause codes and telephone call correlation identifiers. The received CDRs are correlated to telephone calls based on the telephone call correlation identifiers. Two CDR records are associated with the same telephone call when their telephone call correlation identifiers are the same. A master correlated CDR is created for each telephone call. The creating includes assigning a correlated disconnect cause code and classifying the telephone call. The assigning and classifying are responsive to the received CDRs associated with the telephone call. The master correlated CDR includes the correlated disconnect cause code and the telephone call classification. A threshold crossing alert (TCA) is generated in response to a threshold for the correlated disconnect cause code being reached.