Abstract: Systems for monitoring, storage, and analysis of information in signaling messages, communicated from originating networks to a destination network through one or more intermediate networks are described. Correlation and comparison between signaling messages of interest sent from an origination network to signaling messages received by the destination network allows for the detection of inconsistent information, e.g., information fields in a communicated message that have been altered, either intentionally or unintentionally, by an intermediate carrier. The introduction of an additional communications path over which notification messages are forwarded from signaling monitoring equipment in the origination network to signaling monitoring equipment in the destination network allows for a significant reduction in the memory storage requirements at the destination network and in the amount of processing required to match, compare, and evaluate signaling messages.

Abstract: A dispatch based call system configured to contact a call center using a single unique name or number. Multiple users are able to simultaneously dispatch the single generic call center number and communicate with a unique end station or individual at the call center. A user, or subscriber unit, when dispatching a call communicates initially with the service provider infrastructure. The infrastructure then establishes communication with the call center. The call center determines the identifier of an available end station and the subscriber is subsequently connected to the available end station.

Abstract: A quality monitoring system is implemented within a communications contact center. All electronic data associated with incoming and outgoing communications is monitored and can selectively be recorded. The recording of the communications data is controlled by a set of recording rules. Environmental data associated with the operation of the contact center is also stored. Periodically, and on demand by contact center personnel and others, the recorded communications data and the stored environmental data are analyzed. The recording rules that are actively controlling the recording of the communications data and the environmental data can be dynamically changed in real time, based on the analysis. The system can also display various results of the analysis on a contact center-wide display, on individual contact center agents' workstation screens, and on supervisors' workstation screens.

Abstract: A resource management strategy for a network controller device such as an SVC (Switched Virtual Circuit) controller that interprets and processes call messages transported in a connection-oriented network by means of high-capacity switching devices. The call record of given call is compressed or expanded depending upon the transition in phase that a call is undergoing, if any. The strategy is applicable to both point-to-point and point-to-multi-point calls.

Abstract: An apparatus. The apparatus includes a processor adapted for communication via a communication network. The processor includes a monitoring module for requesting and receiving information associated with a device configured for communication via the communication network, and a warning module for generating a warning when the received information is indicative of a predetermined condition.

Abstract: An advanced call monitoring feature which adds an active voice path only between the called party, e.g. a victim, and the monitoring party so remote location of the called party and the monitoring personnel. The active voice path allows monitoring personnel to give instructions or encouragement the called party during lulls in the conversation with the calling party, thus the law enforcement personnel can be actively engaged in the call between the calling party and the called party, even though the monitoring station may be many miles away. This new feature functionality enhances the capabilities and utility of CALEA monitoring.

Abstract: An outage reporting method and system are disclosed for a telecommunications system. The outage reporting system includes a processor to record a data element value. The data element value indicates a type of outage that occurred in the telecommunications system, such as an administrative or network outage. The data element value can be sent to a network management system for use by the telecommunications provider, for example, to determine whether or not the telecommunications user should receive a refund.

Abstract: A method of monitoring real-time communication on a computer network between at least two client computers connected by the network comprising first providing a database of keywords, with each of the keywords linked to a predefined rating. The method then includes monitoring real-time communication on a computer network between at least two client computers connected by the network; detecting the keywords in the real-time communication; and determining for the real-time communication a rating level based upon the predefined rating of the keywords. The keyword may consist of text, audio, video and graphical communication, for example. Preferably, the rating level of the real-time communication is conveyed to at least one of the client computers. More preferably, at least one additional client computer receives the real-time communication, and the rating level of the real-time communication is conveyed to the at least one additional client computer.

Abstract: A system (10) for cataloging and detecting network faults, includes a communication interface (12) for receiving a fault message from a network. A parser (14) is connected to the communication interface (12). The parser (14) parses the fault message for an event type. An associative database (16) is connected to the parser (14) and stores a tally for the fault message.

Abstract: An alarm mechanism is provided. The alarm mechanism includes a hardware component and a software component. The hardware component includes first and second registers. The first register is adapted to store a value that indicates a change in state of at least one alarm and the second register is adapted to store current states of each of the at least one alarm. The software component is responsive to interrupt requests from the hardware component and is adapted to read the first and second registers.

Abstract: A computer implemented method, a system, and a software product to automatically manage one or more human workers carrying out a process of manipulating source data provided to produce result data. The process including a set of one or more task steps each having an input and resulting in a task result. The computer implemented method includes receiving units of source data from a customer. For each unit of source data and each task step for the unit of source data, the method includes dispatching the task step and its corresponding input unit to a worker and, after the worker carries out the dispatched task step on the input unit, receiving the task result corresponding to the dispatched task step and input unit from the worker.

Abstract: Methods and systems of managing proactive maintenance tasks for a telephone system local loop. One embodiment includes predicting local loop proactive maintenance tasks, storing local loop proactive maintenance tasks, and searching the tasks using at least one search criteria. The at least one search criteria could include at least one of Proactive Maintenance Application number, Trouble Ticket Number, area code, status, Wire Center, district, manager, and supervisor. The at least one search criteria could also include at least one of technician, date, address, description, technician narrative, disposition code, priority, intermediate status code, work code, authorization, cable, and line pair. The embodiment also permits sorting and editing the local loop proactive maintenance tasks.

Abstract: Subscriber identity is determined when the public exchange has no information regarding the identity of the subscriber. When a subscriber accesses a telephone function of a system coupled to the public exchange, the system develops a relationship between a component of the system allocated to the subscriber and the identity of the subscriber. The identity is then forwarded to the public exchange. In a mail message system, the subscriber accesses his or her mail, and the system determines from the account, a relationship between an identity and a caller. The identity of the subscriber may be employed to activate a monitoring system. In another aspect, the identity of the subscriber may be employed for a point of service provider to the Internet.

Abstract: Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes communicating with a communications network and acquiring information associated with pressure or flow sensors along fiber optic cables. Proactive maintenance of the fiber optic cables is predicted using the information associated with pressure or flow sensors. The embodiment may further include generating and dispatching work order information describing the predicted proactive maintenance. The embodiment may also include predicting proactive maintenance of telephone lines using information from a Dynamic Network Analyzer and using information from a Loop Facilities and Control System. Another embodiment includes a system for predicting proactive maintenance of a telephone system local loop. This embodiment includes a Pressure Alarms and Reports System Module, a database stored in memory, and a processor.

Abstract: The present invention establishes a communications link between a central office (CO) modem and a customer premise equipment (CPE) modem. The CO modem then evaluates the performance of the communications link. Impairments on the communications link are identified based on the evaluation results. Next, adjustment parameters for improving the performance of the communications link are determined. The CPE modem is then modified in accordance with the determined adjustment parameters to establish an adjusted communications link between the CO modem and the CPE modem. In this way, impairments such as bridged taps and cross-talk can be avoided.

Abstract: A method and apparatus for monitoring and controlling one or more aspects of one or more communication devices. In one embodiment the communication device is configured to transmit and receive packets of data via a packet-switched network. In one configuration the monitoring and controlling is performed by a command and control system (C/C system) that is configured to operate in conjunction with a communication device. In one configuration the communication device comprises an Interface device configured to Interface a voice communication network with a packet switched network. The C/C system may be configured to monitor or control aspects of the communication device including temperature, cooling device operation, security, drive operation, power supply output and power supply routing, system re-boots, or any other aspect of device operation. In one configuration the C/C system Interfaces with a remote location via a communication link, such as a packet switched network.

Abstract: A telephone line management system in communication with a telephone line is provided. In one aspect, the system includes a caller ID module operatively coupled to the telephone line for receiving and displaying a name and a telephone number of a calling party associated with a received telephone call and a false special information tone (SIT) generator module operatively coupled to the telephone line for sending a false signal on a telephone line substantially similar to at least a first part of a SIT in response to an incoming telephone call. In another aspect, the system includes a caller ID module, a false SIT generator module, and a controller for determining when the name and telephone number of a calling party is displayed and when the false signal is operationally coupled to the telephone line. In other embodiments, the system may include an answering machine module or a telephone module.

Abstract: A method of generating a tree hierarchy display of error logs received from network devices and applications, each of the logs including a brief description of error cause and predetermined higher level ones of the logs being created in response to generation of predetermined combinations of lower level ones of the logs in accordance with user defined rule set criteria. The method comprises the steps of generating a user interface for entering explanations associated with predetermined ones of the error logs, storing the lower level ones of the logs used in meeting the rule set criteria, and displaying a tree hierarchy of the logs for any fully satisfied rule set criteria by attaching links between the logs in relation to the rule set criteria.

Abstract: Monitoring calls in compliance with a law enforcement regulation or governmental law or order in a telecommunications network is provided. A law enforcement application executes commands that effect the law enforcement regulation. A primary rate interface (PRI) coupled to the law enforcement application redirects calls to be regulated by law enforcement regulation. A method for effecting a law enforcement regulation in a telecommunications network provides a law enforcement application is that regulates calls and a primary rate interface (PRI) for redirecting the calls to be regulated by law enforcement regulation.

Abstract: A noise monitor for transmitting an actual sound (noise) when the noise level becomes higher than a regulation standard. In each noise detecting unit, the level of noise is measured through a microphone and a noise meter and input into a radio set. At the same time, an actual sound as noise is input through a microphone and a microphone amplifier into a PHS. In a noise monitoring unit, a PC communicates with the radio set in each noise detecting unit through a radio set to input the noise level measured by each noise detecting unit. The PC determines whether or not the noise level is higher than a regulation standard. If the noise level is higher than the regulation standard, the PC requests a PHS to call the PHS in the specified noise detecting unit to establish the communication between the PHS and the PHS. At this time, a maintenance worker can hear the actual sound from the PHS. Further, the actual sound is recorded by an MD recorder.

Abstract: A system for implementing a recording plan comprises a first record manager, a second record manager, and a session manager. The first record manager generates a first message that comprises a request to record a first session according to a recording plan, wherein the first session is conducted by a client associated with the recording plan. The session manager is communicatively coupled to the first record manager and the second record manager. The session manager generates a second message for communication to the first record manager. The second message comprises an authorization to record the first session. The session manager further generates a third message for communication to the second record manager. The third message comprises a command to record a second session.

Abstract: A method and telecommunications system (SYS) for administering monitoring data (ÜDA) that serve to monitor a telecommunications terminal (TEA) by means of a home exchange (VEA) assigned to it on an intelligent network (INN), wherein the monitoring data (ÜDA) are monitored centrally at a selected exchange (VEZ) on the intelligent network, which exchange performs the monitoring of the telecommunications terminal (TEA) using these monitoring data (DAT).

Abstract: A system, method and apparatus is disclosed for capturing call processing failures in a telecommunication system occurring at a telecommunication digital cellular switch as the failures occur. The system includes a computing system adapted for communicating with the telecommunication system, the computing system including one or more computers having one or more processors for executing logic instructions; a memory associated with the computing system for storing the instructions; a storage device adapted for communicating with the computing system for storing data; and a communication device associated with the computing system for establishing a communication link between the computing system and the telecommunication system.

Abstract: An SS7 Network Preventative Maintenance System for detecting potential SS7 and switched network troubles, automatically analyzing the troubles, providing alarm and corrective action to avoid major network events. Real time monitors on SS7 links at the STP provide information on exceeded link load, exceeded Message Signaling Unit (MSU) frequency and network management status/error conditions in a Stage 1 Process. The Stage 1 Process provides alarm information to a Stage 2 Process which controls all Stage 1 associated monitors for an STP pair. Stage 2 reacts to Stage 1 signals to generate alarm and corrective action information which is passed on to a Stage 3 Process. The Stage 3 Process controls all Stage 2 Processes in the operating company. Stage 3 reacts to Stage 2 output to detect potential or real accompanying network trouble and generates alarm and corrective action information and displays in response thereto. Stage 3 also alerts a Stage 4 process which is connected to all Stage 3 Processes in a region.

Abstract: A line pair testing and fault diagnostic apparatus implementing three-terminal measurement techniques using a multiple frequency source waveform transmission to propagate a reflected waveform. The apparatus implements a microcomputer circuit executing a program. The program has frequency domain analysis algorithms to process the reflected waveform to provide a craftsperson with the electrical characteristic data of a line pair to inform the craftsperson the existence of a line pair fault and the location of the fault in the line pair. The apparatus implements relays for switching between several diagnostics circuits within the apparatus for providing the craftsperson with numerous methods and techniques for troubleshooting a line pair.

Abstract: The invention refers to a method and an arrangement for netwide call trace with various interfaces and protocol stacks of at least one call within a telecommunication network by using a central call trace server (CS) and local intelligent call trace intelligent agents (IA) between the switching points (SP) of the telecommunication network, said central call trace server being connected with all of said local intelligent call trace intelligent agents IA. The central server manages the intelligent agents and distributes information between the intelligent agents. Only a reduced set of necessary data are sent to the central server by the intelligent agents, in case that the central server requires more data this data are sent by the intelligent agents upon request of the central server. The method and the arrangement allows an exact call trace inclusive of wild cards and calls between different telephone networks (mobile/land).

Abstract: A failure response method is provided. The method includes preparing a bridge having an address of a telecommunication system for common access by a predetermined group of resources, sending an alpha communication communicating the telecommunication system address to the predetermined group of resources, coordinating the resources through the bridge to correct the failure, and sending a final message to the predetermined group of resources by the telecommunication system when the failure has been corrected. A failure response system is also provided. The failure response system includes a storage device containing contact data for a predetermined group of resources to be utilized when responding to a failure and an address of a telecommunication system for common access by the predetermined group of resources.

Abstract: Enhanced subscriber line monitoring is provided for telephone calls in a telecommunications network. A telecommunications switch (102) is coupled to adjunct processor (104). Subscriber lines (110) terminated by the telecommunications switch are selectively monitored. Call identifying information and call content received by the telecommunications switch is forwarded to the adjunct processor for storage and analysis. The analysis includes determining the class of call content, e.g., voice or data. Call content is used to determine quality associated with a call. The call analysis is used for network management, new service development, long term usage forecasting, service differentiation for billing and targeted marketing opportunities.

Abstract: A monitoring system captures and processes messages from SS7 links, to compile call detail records (CDRs) for all interoffice call attempts. The CDRs are uploaded into a relational database. Automatic Message Accounting (AMA) records also are accumulated and uploaded to a another relational database. A data preparation operation utilizes external information to enhance the records for further processing, for example, to translate information codes in the records to textual names of originating and terminating offices. The enhanced records are loaded into a multi-dimensional database. The multi-dimensional database software facilitates analysis of the records to identify a variety of network traffic patterns. The user can automatically set up and customize studies for particular applications, for example to study traffic patterns for calls through a particular office.

Abstract: The invention relates to a method of intercepting calls between two or more subscribers (A, B) of a communications networks (KOM) and to an interception manager and a service control platform for supporting the implementation of the method. For each of the calls, at least one of a plurality of service control points (SCP1 to SCP3) can be triggered by a service switching point (SSP1 to SSP3). The communications traffic between service switching points (SSP1 to SSP3) of the communications network and the service control points (SCP1 to SCP3) is routed through an interception manager (LIM) which is central to all service control points. The central interception manager (LIM) is triggered for a call when one (SCP1) of the service control points (SCP1 to SCP3) is triggered for this call by one (SSP1) of the service switching points (SSP1 to SSP3).

Abstract: An outage reporting method and system are disclosed for a telecommunications system. The outage reporting system includes a processor to record a data element value. The data element value indicates a type of outage that occurred in the telecommunications system, such as an administrative or network outage. The data element value can be sent to a network management system for use by the telecommunications provider, for example, to determine whether or not the telecommunications user should receive a refund.

Abstract: A rule based capacity management system for an inter office facility is provided. The system includes a presentation layer for providing a graphical user interface to a user. The presentation layer is capable of receiving one or more rules from the user and for providing one or more analytical reports of the equipment based on the rules. The system also includes a data layer for storing rules, including the rules received from the user, and for connecting to an inventory system such as trunks integrated record keeping system (TIRKS). The system also includes a business layer interfacing between the presentation layer and the data layer. The business layer creates the analytical reports responsive to the rules and the raw data.

Abstract: A telecommunication terminal device includes a network connection unit having at least a first pin and a second pin to which a public telephone network is connected, and a third pin and a fourth pin through which a first external terminal device of a first type is connected to the first and the second pins; a first switching unit for selectively connecting the public telephone network with the first external terminal device and a second external terminal device of a second type; a first external terminal connection unit having a fifth pin and a sixth pin through which the second external terminal device is connected to the first and the second pins; and a feeding circuit connected to the first and the second pins to keep flow of currents provided from the public telephone network. The telecommunication terminal device is capable of exchanging telecommunication signals regardless of serial or parallel connection to additional external terminal devices.

Abstract: A method and apparatus for conserving Communications Content Channels between a serving switching system and a Law Enforcement Agency premises. After a connection has been established between the serving switch and the Law Enforcement Agency premises using one of the Communications Content Channels, an Agent can transmit an indication that the communication is no-longer of interest; in response to receipt of that indication, the switch disconnects the call from the Communications Content Channel. Advantageously, this arrangement can reduce the number of Communications Content Channels required to monitor a particular target customer, and can overcome arrangements for flooding the Communications Content Channels with non-significant messages.

Abstract: The invention concerns a monitoring system for monitoring incoming telephone calls routed through a call transference system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made before being transferred, to automatically generate a return call to any incoming call the originating and called numbers of which have been identified without answering the incoming call, and to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made.

Abstract: Interconnect traffic between local exchange carrier (LECS) networks and other carrier networks, particularly competitive local exchange carrier (CLEC) networks, dictates a need for efficient monitoring and analysis of the interconnect traffic. In accord with the invention, monitor equipment on the LEC network captures call related messages produced by the LEC network and compiles data from those messages to form call detail records for the interconnect traffic. These records are loaded into a relational database. A data preparation routine enhances the data, for example, by translating certain codes from the records into more useful text and by spreading or binning usage over predefined time intervals. An on-line analytical processing program runs one or more applications to allow the LEC to analyze the interconnect traffic between the LEC network and the other carrier's network. The analysis provides useful traffic data for accounting purposes, e.g.

Abstract: The present invention includes a method for operating a communications system, wherein a telecommunications network provides a transmission channel in order to transfer a message between connected subscribers. The method includes the following steps: monitor the functional reliability of a first subscriber line connected to a switching station; generate a fault message if this subscriber line is not functionally reliable; and transmit this fault message to a second subscriber.

Abstract: A one script system and method allow for generation of a test script associated with a virtual telephone caller system. The generated test script is generated such that it can be used for two or more of a functional test, a load test, and a monitoring test of the voice functions of a contact center.

Abstract: The invention relates to a system and method for controlling a link in a telecommunication network, whereby a model of connection is produced in a programmable computer and a measure to be implemented in the telecommunication network is derived with the aid of the behavior of the model based on a measure already implemented. The invention also relates to a network configuration for bearer independent call control networks.

Abstract: A performance monitoring access device for a DSX system is disclosed herein. The monitoring device provides connection locations for readily connecting digital equipment to performance monitoring equipment. The monitoring devices allows for dual performance monitoring of digital equipment.

Abstract: A system for controlling and monitoring the recording of telephone calls in institutions such as jails and correctional facilities, and for obtaining consent to such recording and monitoring. Calls are recorded automatically in response to the occurrence of specific triggering events, as pre-defined under software control by a system administrator. Triggering events may include, for example, use of a specific line, attempts to use particular features (such as three-way calling), attempts to dial particular telephone numbers, or use by a particular person. Consent to recording or monitoring is obtained from either the calling or called party, or both, in a language selected for such party. Evidence of which prompts were played to request consent, the language of such prompts, and whether consent was given is stored in a computer readable record. Recorded calls are digitized and stored in standard MS-DOS files on either a local computer system or a remote computer across a network.

Abstract: A method and apparatus for selectively controlling the connection of a call to a monitoring station, as well as to a called party. Callers and called parties are required to identify themselves through the use of a Personal Identification Number (PIN), or some device such as a thumb reader. A database maintains a list of legitimate personal identification numbers, and of those personal identification numbers or thumb prints which require that a call be monitored. Advantageously, law enforcement agencies can control the monitoring of a call from or to a particular party as identified by a personal identification number or a thumb print, no matter where the call originates or terminates.

Abstract: A management switch includes a central processing unit (CPU), network ports, a modem, an RS-232 serial port for establishing communications with a server over a serial cable or with the modem, and a memory for storing programs and data. The memory holds a network management program for analyzing network traffic on the network ports, identifying an emergency condition according to the network traffic, and generating an associated emergency condition identifier; a contact telephone number; emergency messages, and an emergency call-out program. The emergency call-out program utilizes the modem to dial the contact telephone number and send an emergency message determined by the emergency condition identifier. A switch causes the RS-232C port to communicate either with the server or with the modem.

Abstract: A system and method for remotely controlling the call monitoring functions performed by an automated call placement system (ACP) and an ACP incorporating the system or the method. In one embodiment, the system includes: (1) a controller, coupled to the call monitoring unit and having a single wire pair interface, that transmits traffic carried on the selected one of the lines via the interface, transmits function menus via the interface, receives in-band control commands via the interface and controls functions of the call monitoring unit in response thereto and (2) an in-band data-capable device having a display, coupled to the interface via a single wire pair, that receives and audibly reproduces the traffic, displays the function menus on the display and transmits the in-band control commands to the controller thereby to control the call monitoring unit.

Abstract: According to this invention, a digital key telephone system connected to an analog public network NW having a function of transmitting a ringing signal including identification information of a calling line through a subscriber line (CO line), accommodating a plurality of extension lines each connected to a digital key telephone (DKT) 2 or a standard telephone (STT) 4 as an extension terminal, and having a function of switching and connecting the subscriber line to the plurality of extension lines or the extension lines to each other includes a called party storage means storing, in advance, information representing the correlation between the calling line and the extension terminals 2 and 4 as a called terminal. When a ringing signal arrives from the analog communication network NW, calling line identification information (caller ID) contained in the ringing signal is detected by a calling line identification information interface unit (RCIU) 12.

Abstract: The invention relates to a method, according to which, tasks arriving from a switching facility (12) or from another location are accepted by a terminal (14), in particular, in the framework of a call distribution. A change of the occupancy state of the terminal (14) is effected upon the attainment and falling below of a predetermined number of tasks to be simultaneously processed. The change is noted in the switching facility (12) and in the terminal (14). The flawless execution of the change of the occupancy state is automatically monitored by a program located on the side of the terminal (14).

Abstract: A testing environment and a method for telephone number identification and/or verification. The method identifies a telephone number associated with a tested telephone line by: (a) operatively connecting a test equipment to the tested telephone line; (b) dialing via a communication port of the test equipment, via the tested telephone line, via a cellular communication system, to a cellular receiver, and (c) processing a received signal received by the cellular receiver to identify the telephone number associated with the tested telephone line.

Abstract: A method and apparatus for providing customers with telecommunications intelligence in the form of call management reports. When a call is made to a subscriber of the service provided herein, a call detail record is created using the Telephone Company's Advanced Intelligent Network (AIN). Each call that is made to the customer is processed using AIN service logic programs (SLPs). The SLP is invoked by an AIN trigger that is applied to the track telephone number(s) of the customers that subscribe to this service. For each inbound call, the SLP records several pieces of identifying information in a call detail record. Periodically, the AIN application accumulates the call detail records for all customers subscribing to the service. The information is processed to retrieve the desired data from the call detail records, and the data retrieved is used to develop call management reports for each subscriber of the service.

Abstract: A system for providing a secure interface to a PBX system comprising a PBX having a command executor; a plurality of telephony devices connected to the PBX; one or more programmable computing devices connected to the PBX; wherein each programmable computing device has a telephony service provider component which communicates with the PBX command executor through a PBX command interface resident on the programmable computing device to request and obtain a list of telephony device identifiers corresponding to a set of telephony devices which are permitted to be monitored or controlled by the programmable computing device.

Abstract: A telecommunications call routing and billing computer system includes a telecommunications network including a junction point including a call routing switching device, and including two call routing links meeting at the junction point and in communication with each other through the call routing switching device; and a call routing simulation network including a junction point simulation computer located at the junction point and in communication with the call routing switching device and the two call routing links.