Abstract: In a USB device comprising a plurality of functional modules that includes a control circuit for switching a functional module to be activated from among the functional modules included in the USB device according to a potential level of a power applied from a host connected to the USB device. The control circuit includes: a voltage detector for discriminating a voltage value of power; a switch for controlling powers to be applied to the respective functional modules; and memories for storing descriptors relating to the USB device. The control circuit makes power applied to a functional module to be activated by the switch into ON state according to a discrimination result of the voltage value of the power by the voltage detector, thereby transferring the descriptors stored in the memories to a host.

Abstract: A phone terminal is provided which allows more efficient use of a record area for recording call data than before. A complex apparatus is capable of suspending recording of call data during a period in which a no-service state is detected. As a result, the recordation of call data is not performed while the call is interrupted. The call data no longer contains a voiceless area. The size of the call data can be minimized, resulting in that the effective use of the record area is promoted.

Abstract: Methods, systems, and computer program products collect and deliver call data associated with court ordered trap and/or traces. A method involves receiving a request to monitor calls to and/or from a target telephone number where the request includes request parameters such as the target telephone number. The method further involves storing the request where the target telephone number is stored in association with a court order and utilizing the request to identify and retrieve call records matching the request parameters. Utilizing the request to identify and retrieve call records matching the request parameters may involve creating a text file including the request parameters, reading the request parameters from the text file, monitoring call records for call records matching the request parameters, and storing call records that match the request parameters. The call records that match are stored in association with the court order and the target telephone number.

Abstract: There is provided a method of detecting and reporting poor voice quality for use by a gateway device. The method comprises facilitating a connection between a telephone and a remote telephone via a network, and detecting a poor voice quality indictor during the connection. The method further comprises capturing, for a pre-determined period of time, telephone voice data being exchanged between the gateway and the telephone, network voice data being exchanged between the gateway and the network, and gateway parameters. The method also comprises packetizing the telephone voice data, the network voice data and the gateway parameters into a plurality packets having a network address of a network storage, and transmitting the plurality packets destined for the network storage via the network. In one aspect, the poor voice quality indictor may be generated by a user of the telephone in response to a poor voice quality of the connection.

Abstract: The present invention discloses a centralized, digital, computer-based telephone call management system for authenticating users of a telephone system in an institutional facility. The system includes the capacity to allow an institution to control, record, monitor, and bill and report usage and access to a telephone network. The telephone call management system further includes both accounting and management software for use in controlling, monitoring, billing, recording, and reporting usage and access. Also, it can operate over both a Public Switch Telephone Network (PSTN) and a Voice over Internet Protocol (VoIP) infrastructure.

Abstract: A method for tracing communications includes receiving trace criteria from a first remote element and determining whether a call signaling message matches the trace criteria. The method includes attaching a trace tag to the call signaling message, if the call signaling message matches the trace criteria. The method further includes transmitting the call signaling message to a second remote element.

Abstract: Disclosed is a three-way call detection system and method for use with a telephone management system. Specifically, a three-way call detection system and method for detecting continuous noise indicative of an attempt to mask a three-way call attempt. The continuous noise detection system and method may be stand alone or used in conjunction with any existing three-way call detection system and method.

Abstract: An arrangement analyzes a plurality of call detail records and determines that a particular call processing code has occurred a predetermined number of times during a previously defined time interval. The fact of these multiple occurrences of these processing codes is determined to be an indication of a trunk failure. A maintenance request is issued to address the detected failure.

Abstract: Systems and methods of controlling control and/or monitoring devices are provided. A controller can include a software defined radio in order to communicate with control and/or monitoring devices that employ different communication protocols. The controller can be in the form of a memory stick, memory card or dongle.

Abstract: Intelligent network tap port aggregators for use in monitoring a network and methods for use therein are presented including: a number of device interface terminals for receiving network feeds; a tap structure coupled with device interface terminals, the tap structure configured to monitor the second network feeds and to aggregate the network feeds into an aggregated network feed; a monitor interface terminal coupled to the tap structure for providing the aggregated network feed to a network monitor; and a display coupled to the tap structure and configured to display selected network parameters corresponding to the network feeds. In some embodiments, the intelligent network tap port aggregator also includes: a network controller coupled with the tap structure for providing communication between the tap structure and a number of managing devices; and a managing device interface coupled with the network controller for providing Internet access to the network controller.

Abstract: The embodiments relate to methods and apparatuses for tracking data calls placed to or from a terminal of a call service subscriber using of an advanced intelligent network in real time in a communications network. A SDS query to an SCP in communication with a database is made when a specific trigger for a call assigned to a subscriber is detected. Call information and subscriber number data is extracted from the SDS query and saved in the database.

Abstract: In one embodiment, a method for correlating web service messages includes operating an autonomous software agent. This agent can detect a correlation key of a message, and then associate the message with the detected correlation key while a transaction is pending. During the transaction, the message can be accessed to retrieve information. In another embodiment, the method includes further operating said autonomous software agent to acquire a subset of rules governing execution of the transaction. The agent can be configured to intercept a noncompliant message associated with the correlation key. If it does, the agent can modify the noncompliant message to comply the said subset of rules.

Abstract: A method for monitoring call dispositions for a mass calling application at a voice over internet protocol platform includes receiving calls at the voice over internet protocol platform. The method includes processing each of the calls according to application-specific requirements for each call. The method includes aggregating error information for each of the calls in categories based on call dispositions. The method also includes displaying the aggregated error information categorized based on call dispositions for each of the applications that provide services for the calls for which error information is aggregated.

Abstract: A network management system (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to retrieve (202) a plurality of call detail records (CDRs), reconstruct (208) call paths from attributes in the plurality of CDRs, and generate (210) extended CDRs from reconstructed call paths.

Abstract: An apparatus, system and method for monitoring calls that have been forwarded to a network-based voice mail system (VMS). The VMS receives the forwarded call and sends a start of greeting signal at the beginning and an end of greeting signal at the completion of the voice message greeting to the central office switch. The switch sends an activate call monitoring data message and a call monitoring alert signal to the customer premises equipment (CPE). If the CPE is adapted for call monitoring and includes a speaker assembly, then the speaker assembly is engaged in response to the activate call monitoring data message, thereby allowing hands-free call monitoring. If the CPE does not include a speaker assembly, then the called party may activate call monitoring by lifting the handset in response to detecting a call monitoring alert from the CPE. While monitoring the call, the called party may intercept the call to speak with the calling party.

Abstract: Collecting debug information includes facilitating a communication session for an endpoint operated by a user. One or more user-driven conditions are monitored, where a user-driven condition results from an action by the user. Data is gathered during the monitoring. Whether the communication session is satisfactory or unsatisfactory is determined from the one or more user-driven conditions. Monitoring is discontinued if the communication session is satisfactory, and debug information is generated from the gathered data if the communication session is unsatisfactory.

Abstract: Systems and methods for monitoring a telephone line connected to a port of a voice gateway are described. In one embodiment, the method includes: obtaining a value representing an electrical characteristic of the port of the voice gateway; determining whether the value is within an acceptable range; determining whether a call originating from, or terminated at, a device connected to the telephone line completed successfully; and in response to determining that the call completed successfully, creating a new acceptable range based, at least in part, on the obtained value.

Abstract: A system and method are provided for providing access communications between customer locations and a core network service edge. Access flows are handled as carrier-tagged flows through a packet switched network comprising network elements that interpret and manipulate carrier tag values associated with traffic-bearing data frames. In accordance with a preferred embodiment, a discard eligibility indication may be provided with the data frames.

Abstract: A system and/or method for metering and marking packets of data incoming into a communication system having in some embodiments primary and secondary meter selectors, primary and secondary metering processors and a pipeline and wrapper interface controller. Further methods involve measuring an incoming microflow against one or two specified temporal profiles using a two-level metering hierarchy.

Abstract: A sound quality metric may be determined at a near-end telephone system, the sound quality metric associated with far-end sound quality received at a far-end telephone system. A signal adjustment may be determined, based on the sound quality metric. The signal adjustment may thus be provided at an earpiece of the near-end telephone system. In this way, a user of the near-end telephone system may be alerted that the sound quality of a far-end user is unacceptably low, so that the near-end user may take corrective action at the near end to improve the far-end sound quality.

Abstract: Data indicative of a level of stability of a DSL link is received. Based on the received data, it is determined whether the data indicates a level of stability of the DSL link that is above or below a minimum threshold. If the level of stability of the DSL link is below the minimum threshold, die noise associated with the DSL link before the time of failure is compared with the noise associated with the DSL link after the time of failure. If the difference between the noise before and after the time of failure exceeds a threshold, then the difference in noise is characterized as a stationary noise associated with the DSL link. However, if the difference between the noise before and after the time of failure is below the threshold, a determination is made whether the failure is associated with a loss of power to the DSL link or a severe impulse noise event—the difference in noise is characterized accordingly.

Abstract: The administration of protection of data on a client mobile computing device by a server computer system such as within an enterprise network or on a separate mobile computing device is described. Security tools are described that provide different security policies to be enforced based on a location associated with a network environment in which a mobile device is operating. Methods for detecting the location of the mobile device are described. Additionally, the security tools may also provide for enforcing different policies based on security features. Examples of security features include the type of connection, wired or wireless, over which data is being transferred, the operation of anti-virus software, or the type of network adapter card. The different security policies provide enforcement mechanisms that may be tailored based upon the detected location and/or active security features associated with the mobile device.

Abstract: A method of monitoring performance of a telephone network, wherein the telephone network includes at least one exchange configured for collecting signaling messages, which are received at the at least one exchange and/or which are generated at the at least one exchange. The method includes acquiring from the exchange a set of signaling messages indicating unsuccessful call setup procedures relative to calls addressed to a plurality of destinations associating with each signaling message of the set of signaling messages respective destination information which is indicative of the destination of the unsuccessful call which generated the signaling message; and processing the set of signaling messages and the corresponding associated destination information, thus obtaining information relative to the unsuccessful call setup procedures according to call destinations.

Abstract: A method, system, and computer program product for autonomously controlling caller access to a teleconference based on specified preferences of a moderator. Using preferences established by the moderator of a teleconference, a conference control system may grant or restrict access of participants of the teleconference. The conference control system may authorize callers of a teleconference based on the current agenda item being discussed or the amount of time a caller has been on the ongoing teleconference. When a specific caller is not authorized to be on a conversation, the conference control system may mute the conversation for a specific caller, or disconnect the caller. The conference control system may autonomously re-connect the caller when an authorized agenda item for the caller is being discussed.

Abstract: Systems for monitoring, storage, and analysis of information in signaling messages, communicated from originating networks to a destination network through one or more intermediate networks are described. Correlation and comparison between signaling messages of interest sent from an origination network to signaling messages received by the destination network allows for the detection of inconsistent information, e.g., information fields in a communicated message that have been altered, either intentionally or unintentionally, by an intermediate carrier. The introduction of an additional communications path over which notification messages are forwarded from signaling monitoring equipment in the origination network to signaling monitoring equipment in the destination network allows for a significant reduction in the memory storage requirements at the destination network and in the amount of processing required to match, compare, and evaluate signaling messages.

Abstract: Methods, systems, and computer-readable media provide for facility integrity testing. According to embodiments, a method for populating a watch list with circuits of a communications network to be monitored for repeat failures is provided. According to the method, a trouble ticket associated with one of the circuits and a trouble code and analysis code (TC/AC) combination associated with the trouble ticket is retrieved. Whether the trouble ticket meets a watch list criterion is determined. In response to determining that the trouble ticket meets the watch list criterion, the trouble ticket and the TC/AC combination are added to the watch list.

Abstract: Embodiments of the present invention provides systems and methods for pooled IP recording. An exemplary method of the present invention comprises monitoring a user's logon, associating a communication device to the user, assigning an interface to a recorder associated with the communication device, and recording data from the communication device sent over the interface. Another exemplary method of the present invention comprises detecting a recorder failure and dynamically routing an interface associated with the failed recorder to at least one other recorder.

Abstract: A digital logger system includes a multichannel interface circuit that: 1. concurrently and continuously-receives audio telecommunication signals for at least two telephone calls from a digital hybrid telephone line; and 2. continuously transmits linearly encoded digital audio data representing the received audio signals. A Universal Serial Bus (“USB”) hub of the system receives the transmitted digital data for retransmission to a USB root hub. A USB root hub of personal computer (“PC”) receives transmitted digital data, and executes PC software which continuously monitors the digital data for embedded line status and signaling information including a telephone line “going off hook.” When a telephone line goes “off hook,” the software records both: 1. an audio header that stores information about a telephone call; and 2. an audio file that stores compressed digital data for the telephone call. Jul.

Abstract: A technique applicable to a telecommunications system is disclosed that provides quality-related information in a receive path, in which the information serves as feedback about the call quality that is present in the corresponding transmit path. It is recognized that when a first party on a call hears degradation, he tends to change the way that he speaks or reacts to a second party. Based upon this recognition, the present invention addresses the problem of one-way degradation by providing a feedback signal to the first party, in the form of intentional degradation of the voice signals that he is receiving from the second party. The degradation that is introduced by the disclosed data-processing system is based on the current quality of the voice path from the first party to the second party (i.e., the transmit path), instead of the other way around (i.e., the receive path).

Abstract: Monitoring criteria is received that corresponds to a usage quantity for a plurality of services. Each of the plurality of services is provided over ones of a plurality of different communication systems. Actual service usage information is received for the plurality of services. The actual service usage information and the monitoring criteria are compared. An electronic notification message is sent when the monitoring criteria for one or more of the plurality of services is satisfied.

Abstract: Methods and systems are provided to detect user satisfaction based on user interaction patterns and properties. Methods and systems may monitor an interaction between a user and a computer and may compare the monitored interaction with a baseline value to determine a deviation from baseline. The deviation may be used to determine a value for user satisfaction. Methods and systems may improve user satisfaction by tracking user actions during an interaction with an application and determining if the user actions deviate from an application script corresponding to the interaction. A link from a deviated action to a next logical point in a task script may be provided.

Abstract: There is provided a method of detecting and reporting poor voice quality for use by a gateway device. The method comprises facilitating a connection between a telephone and a remote telephone via a network, and detecting a poor voice quality indictor during the connection. The method further comprises capturing, for a pre-determined period of time, telephone voice data being exchanged between the gateway and the telephone, network voice data being exchanged between the gateway and the network, and gateway parameters. The method also comprises packetizing the telephone voice data, the network voice data and the gateway parameters into a plurality packets having a network address of a network storage, and transmitting the plurality packets destined for the network storage via the network. In one aspect, the poor voice quality indictor may be generated by a user of the telephone in response to a poor voice quality of the connection.

Abstract: A method for tracing communications includes receiving trace criteria from a first remote element and determining whether a call signaling message matches the trace criteria. The method includes attaching a trace tag to the call signaling message, if the call signaling message matches the trace criteria. The method further includes transmitting the call signaling message to a second remote element.

Abstract: A method of regulating data transmissions used with telematics-equipped vehicles. The steps include establishing a period of anticipated call center service outage, notifying a plurality of telematics units of the period of anticipated call center service outage, storing that outage information at the plurality of telematics units, and then when a call from the vehicle to the call center is desired during the service outage, the process implements a call handling procedure that delays most calls until the call center is available, but that provides alternative call solutions for urgent or occupant-placed calls. Once the call center is available, postponed calls can be staggered to avoid a large initial spike in calls received at the call center.

Abstract: Systems and methods provide a call monitoring service for multiple telecommunications units. When an incoming communication directed to a subscriber's simultaneous ring number is received, outgoing communications are placed to each of the telecommunications units associated with the subscriber's simultaneous ring number. A determination is made as to whether the incoming communication should be routed to the voice mail system. If the incoming communication should be routed to the voice mail system and the call monitoring service is activated, a communication between the calling party and the voice mail system is established. A determination is made as to whether a user of one of the telecommunications units takes an action to connect to the communication between the calling party and the voice mail system. If an action is detected, then a communication between the calling party, the voice mail system, and the telecommunications unit is established.

Abstract: An apparatus and method for dynamic vocoder assignment in a communication system that supports multiple vocoders includes a first step (30) of detecting changing a call environment in a group call. A next step (32) includes dynamically determining a list of vocoders in order of system preference in response to the change in call environment. A next step (34) includes communicating the ordered list of vocoders in an existing floor control message to the participants in the call. A next step (36) includes selecting, by at least the current transmitting participant, the first vocoder that it supports from the list of preferred vocoders, for use in that participant's next transmission in the group session.

Abstract: An apparatus to actively monitor a network having a plurality of twisted-pair communication links. The apparatus includes a plurality of amplifiers corresponding, respectively, to the plurality of twisted-pair communication links, each amplifier having a sufficiently high input impedance and common-mode voltage tolerance to non-intrusively copy a data signal transmitted through a corresponding twisted-pair communication link and amplify the copied data signal. The apparatus further includes a plurality of isolation transformers corresponding, respectively, to the plurality of amplifiers, each isolation transformer receiving the amplified, copied data signal from the corresponding amplifier, and outputting a transformed data signal, and a connector receiving the transformed data signals from the plurality of isolation transformers in a pin order corresponding to the plurality of twisted-pair communication links.

Abstract: Methods and systems provide a geographical network alarm viewer (GNAV) application that receives, tracks, aggregates, reports, and maps data associated with cable telephony services outages occurring in a cable services network. The GNAV application integrates network map data and identification information associated with customer locations, equipment, and associated network alarm data from a network operations center. All customer location addresses associated with individual network alarms are located and mapped on a geographical network map. Because the alarms are received, tracked, aggregated, reported, and mapped in real-time, service personnel may respond to network outages in a more efficient manner, and service technicians and service vehicles may be directed to repair service outages based on more accurate location and service outage timing data.

Abstract: A communication network that includes a signaling system seven (SS7) network is operated by associating call release messages, which are indicative of call failures in the communication network, with an originating point code (OPC) and/or a calling number. The rate at which calls originating from the originating point code and/or the calling number are admitted to the network may be adjusted based on the association between the call release messages and the originating point code and/or the calling number.

Abstract: The protection of data on a client mobile computing device by a server computer system such as within an enterprise network or on a separate mobile computing device is described. Security tools are described that provide different security policies to be enforced based on a location associated with a network environment in which a mobile device is operating. Methods for detecting the location of the mobile device are described. Additionally, the security tools may also provide for enforcing different policies based on security features. Examples of security features include the type of connection, wired or wireless, over which data is being transferred, the operation of anti-virus software, or the type of network adapter card. The different security policies provide enforcement mechanisms that may be tailored based upon the detected location and/or active security features associated with the mobile device. Examples of enforcement mechanisms are adaptive port blocking, file hiding and file encryption.

Abstract: A method and device for recording call failure information in a data transmission system is provided. The failure logs generated in response to a failure event include a failure type and a first timestamp. A log record is created for a first failure log based on the failure type, and storied in a log record storage. Whenever a further failure log is generated in response to the same failure event, the further failure log includes said failure type and a current timestamp, so that it will receive the same identifier. The log record is updated to document the current timestamp.

Abstract: Systems and methods for collecting, correlating, and storing telecom data as call detail records (CDRs) are described. A computer system collects real-time call data from a plurality of sources and stores the data in different memory locations. A real-time buffer is used to correlate the data into a CDR. A separate process collects reference data from one or more third-party sources to supplement each CDR and stores this data in different memory locations. A reference data buffer is then used to correlate the reference data into existing CDRs. A data manager layer then inserts each enhanced CDR into a plurality of distributed database systems. CDRs may be separated among multiple database systems, may be inserted into more than one database depending on application use, and may be partitioned to optimize access and retrieval.

Abstract: Methods, systems, and computer-readable media provide for facility integrity testing. According to embodiments, a method for populating a watch list with circuits of a communications network to be monitored for repeat failures is provided. According to the method, a trouble ticket associated with one of the circuits and a trouble code and analysis code (TC/AC) combination associated with the trouble ticket is retrieved. Whether the trouble ticket meets a watch list criterion is determined. In response to determining that the trouble ticket meets the watch list criterion, the trouble ticket and the TC/AC combination are added to the watch list.

Abstract: A subscriber link to a central office which employs data compression, forward error correction, and advanced modulation techniques and to connect subscribers to multiple communications networks to provide an array of services. A device provides normal telephone service in the event of an equipment failure. At the subscriber end, a server called an intelligent services director (ISD) provides multiple independent connections for telephones which ordinarily connect to multiple access virtual circuits generated on the subscriber link over a twisted pair. A device called a facilities management platform (FMP) at the central office end of the link, among other things, provides interfacing of the subscriber link to various networks including a digital subscriber loop (DLC) and packet switched networks. Ordinarily telephones connected to the ISD require power and correctly functioning modems and controllers in the ISD and the FMP to have access to the outside world.

Abstract: A method for automatically tracing an interface for an exchange and a subscriber network, includes setting an operator, reference, a procedure for notifying an event are defined, so that a user could perform interface tracing for an exchange and a subscriber network using a network management system such as EMS. The method for automatically tracing a subscriber applied to a communication system, includes: receiving setting particulars from an operator in order to perform tracing of a subscriber with respect to an interface for LE (Local Exchange) and a subscriber network (AN: Access network); checking setting particulars of the operator by receiving trace request for the interface from the operator, performing tracing relevant to the setting particulars, providing tracing results to the operator; and providing information for an event so that the operator could check the information upon occurrence of a trace event at an interface relevant to the setting particulars of the operator.

Abstract: The protection of data on a client mobile computing device by a server computer system such as within an enterprise network or on a separate mobile computing device is described. Security tools are described that provide different security policies to be enforced based on a location associated with a network environment in which a mobile device is operating. Methods for detecting the location of the mobile device are described. Additionally, the security tools may also provide for enforcing different policies based on security features. Examples of security features include the type of connection, wired or wireless, over which data is being transferred, the operation of anti-virus software, or the type of network adapter card. The different security policies provide enforcement mechanisms that may be tailored based upon the detected location and/or active security features associated with the mobile device. Examples of enforcement mechanisms are adaptive port blocking, file hiding and file encryption.

Abstract: Systems and methods of managing and diagnosing enterprise telephonic devices are disclosed. A provisioning request can be received from an enterprise telephonic device. The provisioning request can include a domain name system lookup request. An enterprise network address of a device management server can be provided to the enterprise telephonic device. A voice data link can be established with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices. The device management server can periodically receive heartbeat data from the enterprise telephonic device. The heartbeat can be indicative of a status of at least one functionality of the enterprise telephonic device. The enterprise telephonic device can provide diagnostic logs when requested by the device management server. In addition, the enterprise telephonic device can be configured to periodically request software updates.

Abstract: Communications systems are provided, a representative one of which incorporates: a recorder operative to record information associated with a communication; and a first computer application operative to provide a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the communication via the graphical user interface, information corresponding to that portion of the communication and recorded by the recorder is presented to the user, the first computer application being further operative to construct an integrated data stream comprising at least some of the information recorded.

Abstract: Surveillance of IP telephony may be performed through the use of conventional telephone equipment, according to principles of the invention while preventing giving indication to the monitored phone by alerting the user of the monitoring phone to such surveillance use prior to pick up by an agent for engagement of the monitoring phone in response to the alert. Such alerts may assume many forms such as ringing, visual indicators, data readouts, activating ancillary equipment, various flags, etc. This alert prior to surveillance is distinct from alerts used for normal non-surveillance calls, which the monitoring phone is capable of receiving.

Abstract: An impedance blocking filter circuit is provided for use in telecommunication systems for interconnecting between incoming telephone lines and customer's terminal equipment so as to unconditionally block impedances above 20 KHz a desired frequency range due to the customer's terminal equipment from an ADSL a DSL network unit and/or home networking interface unit. The filter circuit includes first, second, and third inductors connected in series between a first input terminal and a first common point. A first resistor has its one end connected also to the first common point and its other end connected to a first output terminal. Fourth, fifth and sixth inductors are connected in series between a second input terminal and a second common point. A second resistor has its one end also connected to the second common point and its other end connected to a second output terminal. A capacitor has its ends connected across the first and second common points.