Abstract: The present invention relates to systems and methods for monitoring and intercepting messages to a voicemail system connected to an AIN or WIN network for screening calls incoming to a landline or wireless telephone. After a call is forwarded to voicemail system, the called party is provided an opportunity to monitor a message as it is spoken into a voicemail system. The called party may intercept the message at any time during delivery of the message to answer the telephone call.

Abstract: A unified message platform system integrates voice recognition and dialing capabilities with directory systems, including automated telephone directory systems and private database directory systems, to enable a user to access stored directory information related to an intended recipient of a message. The unified message platform system prompts the user to speak the name of the party intended as the recipient of a message, and the type of address information to be accessed, for example fax number, e-mail address, home address, etc. The unified message platform system analyzes the input speech information, determines the appropriate database to be accessed, and accesses either local directory databases, or remote directory databases via a local area or wide area packet switched network.

Abstract: A method and system for sharing voice messaging support includes a voice messaging system coupled to a wireless network and wireline network. A given mailbox in the system can be shared between telephones on multiple ones of the networks in question. Once a message is received at the VMS, a message waiting indicator can be sent to the subscriber over both of the networks to which the subscriber subscribes.

Abstract: A method (20) and system (50) is provided that permits a telephone caller to leave a message for a called party that does not have a conventional answering service, such as voice mail, an answering machine, a third-party operator-assisted answering service, or the like. A configurable blocking mechanism is also provided, permitting parties to prevent the message delivery service from being offered to callers attempting to reach them. The method (20) and system (50) can be implemented using an advanced intelligent network (AIN). In an AIN environment, the blocking mechanism can include a switch control point (SCP) (58) configured to access a termination blocking list (60). The termination blocking list (60) can be an SCP database file containing entries representing called parties who have blocked the message delivery service.

Abstract: The present invention provides a method and system to generate a unique code for a message and then allows easy and direct access to the content of that specific message. The unique code is transmitted in a message alert, which may be implemented for a variety of media. In particular, according to one embodiment, the present invention provides a method and system for enhanced messaging services incorporating the capability of alerting a message service subscriber to the receipt of high priority messages according to a defined set of filter criteria. The present invention is highly flexible and can be designed to work with any type of electronic message including e-mail, voice mail, facsimile etc. Furthermore, the enhanced messaging services are transparent to the typical messaging services in use today so that subscribers are not required to change messaging services or learn a new system.

Abstract: Methods, systems, computer program products, and methods of doing business by selectably mixing one or more sound files with a telephone caller's voice message, either as background for that message or embedded within the message. Or, the mixing may occur within a telephone conversation between parties. The disclosed techniques enable alleviating some of the problems that result from distance communication (as contrasted to face-to-face communication). In particular, context information (such as emotional context) can be provided through appropriate use of background sound and/or embedded audio files. The disclosed techniques may also make communication through voice mail exchange more enjoyable and/or increase its productivity.

Abstract: A first method comprises initiating a telecommunication network trigger based upon a service code dialed from an originating party. The service code includes an alphabetical abbreviation for a name of a telecommunication service. In dependence upon the trigger, a step of provisioning the telecommunication service for the originating party is performed. A second method comprises initiating a telecommunication network trigger based upon a code including “*M” or “#M”. In response to the trigger, a step of providing a menu of a plurality of telecommunication options in is performed. Systems and articles associated with the first and second methods are disclosed.

Abstract: The present invention provides a system and method for providing certified voice and/or multimedia mail messages in a broadband signed communication system which uses packetized digital information. Cryptography is used to authenticate a message that has been compiled from streaming voice or multimedia packets. A certificate of the originator's identity and electronic signature authenticates the message. A broadband communication system user may be provisioned for certified voice and/or multimedia mail by registering with a certified mail service provider and thereby receiving certification. The called system user's CPE electronically signs the bits in received communication packets and returns the message with an electronic signature of the called system user to the calling party, along with the system user's certificate obtained from the service provider/certifying authority during registration. The electronic signature is a cryptographic key of the called party.

Abstract: A method and system are provided for allowing a subscriber of voicemail services to selectively deactivate a voicemail system and to designate a reviewed voicemail message as “unheard.” A subscriber to voicemail services provided by a telecommunications network-based system contacts the voicemail system and deactivates voicemail services temporarily or indefinitely. Subsequent callers forwarded to the subscriber's voicemail box at the voicemail system receive an announcement that the called party is not presently accepting voicemail messages. Alternatively, no announcement is provided to the calling party, and the calling party simply receives a busy signal or an unanswered call indication. Once the subscriber is ready to begin receiving messages in her voicemail box, the subscriber may reactivate the voicemail system.

Abstract: The invention relates to a method, a telecommunications system, a message server and terminal equipment enabling that the sender of a message can be billed for a reply to the message. In the method of the invention, an indication is added to a first message, indicating that the sender of the first message is billed for a reply to the first message, the message containing the first indication is transmitted (506) to the receiver, and when the receiver replies to the message, a second indication is added to the reply of the receiver, containing at least a part of the first indication, and on the basis of the second indication, the sender of the first message is billed (516) for the reply.

Abstract: A mechanism for placing a telephone call while at the same time communicating context (e.g., subject, importance and/or nature) of the telephone call. The caller uses a mechanism on a user interface to instruct a caller computing system to place a telephone call to a callee computing system. Using the same user interface, the caller also identifies some contextual information for the telephone call such as, for example, the subject, importance and/or nature of the telephone call. The caller computing system then constructs a call invitation data structure that includes both an invitation to the callee to engage in a telephone conversation and the user-entered identification of the context of the telephone call. Upon receiving the call invitation data structure, the callee computing system reads the identification of the context of the telephone call, and then takes appropriate action based on the context for the telephone call.

Abstract: The present invention provides an apparatus for efficient communication of messages such as voice messages in a telephone answering system. The apparatus includes an input to receive an incoming call, a recorder for recording outgoing messages, a memory to store incoming and outgoing messages, a comparator for comparing caller information to a client list, a player for playing a particular outgoing message to a calling party if the caller information matches a specific client in the client list, and a menu for identifying members of the client list and to identify locations in the memory for each of the members. The particular outgoing message includes a question previously posed by the specific client and a response to the question.

Abstract: The present invention provides system and method for delayed answering of a call to a cellular phone which can operate in either a distributed or a centralized manner. In particular, the system and method according to the present invention allows the cellular phone user upon receiving a call to play a message to the caller, such as informing the caller to “hold on” for a short time and that the user will be available shortly. The present invention provides a number of advantageous alternatives to provide a cellular phone user flexibility in answering incoming calls.

Abstract: A method and apparatus for personalizing voice messages to be used by a voice mail system in interacting with a user based on information provided by the user in an interactive communication between the voice mail system and the user. The method comprises the steps of creating sets of recorded messages according to distinct personalities for interacting with the voice mail system, selecting a recorded message from the plurality of sets of recorded messages based on interactive inquiries between the user and the voice mail system, and personalizing the selected recorded message responsive to the information provided by the user.

Abstract: A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.

Abstract: An apparatus for providing treatments to a calling party in a distributed communications system. When a calling party unsuccessfully completes a communications session, the apparatus sends a message to the calling party's communication device. The message includes an indication of why the call was not successfully completed along with a corresponding multimedia message or an address for accessing the message.

Abstract: An apparatus and method are provided for entering and transmitting a message at a future delivery time to a receiving device that is coupled either to a telephony-centric network or to a data-centric network. The apparatus includes a message server, a data-centric network server, and a telephony-centric network server. The message server translates the message into a format compatible with the receiving device and initiates delivery of the message at the future delivery time. The data-centric network server transmits the message over the data-centric network and, if the receiving device is addressable over the data-centric network, then said data-centric network server delivers the message directly to the receiving device. The telephony-centric network server provides an interface between the data-centric network server and the telephony-centric network.

Abstract: A method, remote answering machine controller and computer program product are provided for programmable control based upon message importance. Responsive to an incoming call being received, checking a current message priority is performed. Responsive to the identified current message priority, the incoming call is answered after a dynamically programmable number of incoming rings. Then a recorded message is delivered and a caller is prompted for selected priority. The caller selected priority is identified and stored with an incoming message for the incoming call. When the owner of the remote answering machine calls to collect messages, a current highest priority of the current messages is announced. The highest priority message of the current messages is played back first. Then the owner is prompted to continue with message play back.

Abstract: A method of handling an incoming call during an operational mode of a wireless communications device is provided. With the operational mode activated, an incoming call is received at the wireless communications device on a control channel of the wireless communications system. The source of the incoming call is identified, typically by activating caller ID circuitry resident within the wireless communications device to identify a phone number of the source of the incoming call. One of a plurality of pre-recorded messages is then selected either manually or automatically to play back to the source of the incoming call. The plurality of pre-recorded messages are stored at a voice message mailbox in the wireless communications system allocated to the wireless communications device.

Abstract: A method and system enable the automatic generation of a call processing control record. A user creates a schedule entry comprising a plurality of data entries on an electronic scheduler. The data entries are transmitted from the electronic scheduler to a call processing control record generator. The data entries are compared with stored data. In response to the data entries, the call processing control record generator generates a call processing control record which can be stored in a call processing control record database. The call processing control record can be used to forward calls or transmit an announcement to the calling party.

Abstract: In a telecommunications network short dialling codes for a subscriber terminal are programmed by another party, and the allocation of codes is communicated to the user. An audio announcement played as part of the dial tone may be used to communication the allocation of codes.

Abstract: A method is provided for downloading audio characteristics to terminal equipment. A score information part (101, 302, 303) is provided describing the presentation instructions of an audible signal. An instrument information part (104, 305, 306) is also provided describing the parameters for synthesizing an audible signal the presentation instructions of which is described by said score information part. Additionally some compatibility information (123, 210, 211, 212, 220, 315) is provided describing the compatibility of said score information part and said instrument information part with certain processing and storing capacity. As a response to a selection command (411, 418), (412, 419) said score information part and said instrument information part are downloaded to terminal equipment through a communication network.

Abstract: A device for implementing a method of remotely routing a voice call forward to a telematic device is disclosed. The device first maintains a call state of the voice call in response to an answering of call forwarding rings by the telematic device. The device then forwards the calls to the next assigned device in response to a failure of a user of the telematic device to answer fake rings from the telematic device. Such a failure can be indicated by a monitoring of a prescribed number of back ring tones or a dropping of call within a prescribed timer window.

Abstract: A method and apparatus provide an advanced scheduling and messaging system in which information about an appointment is received from a user. Information about an attendee associated with the appointment, including attendee notification information, is also received. When it is determined that the user will be late for the appointment, an attendee notification message is automatically generated using the attendee notification information. Appointment time information and appointment location information can also be received by the scheduling system along with user location information. It can then be determined if the user will be late for the appointment based on the user location information, the appointment location information, the appointment time information and a time associated with the user location information.

Abstract: A network method for using interactive voice response (IVR) for telecommunication. Voice menu options for a menu level with a voice menu hierarchy are played to a caller. Each menu option can be a voice segment that is audibly played to the caller. The IVR system receives control input in which a second plurality of menu options are received. The menu options in the second plurality are selected from any of the previously presented individual menu options. The selected menu options can be temporarily saved in a memory location in the IVR system. The IVR system can retrieve the selected menu options from the memory location. The second plurality of menu options for the menu level is played to the caller to give the caller control over which part or parts of the menu options are to be repeated.

Abstract: A method for communicating with a subscriber having a first telephone number that is out-of-service comprises providing a database that is accessible at least through a second telephone number, and allowing the subscriber to access the database to post a message. The message is made available to an interested party. A system for a subscriber to communicate with an interested party is also provided.

Abstract: An arrangement for allowing “hands-free” access to DTMF-controlled systems, such as one's voice mail messaging systems, utilizes a speech-to-DTMF tone application that monitors the communication between the user and the DTMF-controlled system. A speech recognition unit is utilized to retrieve certain voice commands (e.g., “next”, “skip”, “repeat”, “forward”, etc.) when uttered by the user. The application then translates the received commands into the proper DTMF tone sequence used by the DTMF-controlled system and transmits the DTMF tones to the system. The application is particularly useful in the cell phone environment and avoids the necessity of the user to constantly switch between using the keypad and listening to messages/commands from the system.

Abstract: A destination portable phone comprises a multimedia file retention memory 100 for storing and retaining voice data and image data specified as a video answerphone message in a multimedia file format that enables synchronous reproduction of the data, an answerphone mode starting unit for starting the memory to read out the message at the answerphone setting when a call is originated from a transmitting unit of an origination portable phone by opening a voice channel, and a transmitting unit for receiving and transmitting the message by opening the data channel.

Abstract: The present invention provides a method and apparatus for setting user communication parameters for a voice communication between a calling party and a called party, whereby at least one of the calling party and the called party include at least a first user and a second user. In the present invention, after a voice communication is established between the parties, a user communication parameter of the first user is set if the first user is determined to be a registered user in accordance with the first user's identification. If the first user passes the communication to the second user, the communication parameter is changed to that of the second user by determining the second user's identification. The present invention also provides a method and apparatus for setting user communication parameters based on priority information of the users if the first and second users are in the communication simultaneously.

Abstract: The present invention relates to systems and methods for monitoring and intercepting messages to a voicemail system connected to an AIN or WIN network for screening calls incoming to a landline or wireless telephone. After a call is forwarded to voicemail system, the called party is provided an opportunity to monitor a message as it is spoken into a voicemail system. The called party may intercept the message at any time during delivery of the message to answer the telephone call.

Abstract: A system by which external users, such as subscribers and service providers, can update their service data is disclosed. The system permits users to update their service data in a secure and controlled manner on a self-service basis in an intelligent network or other telecommunications network. An access system separate from the actual telecommunications services managing network elements is implemented in the invention, the access system providing the customers and service providers with an open interface to these network elements through a public data network. The access system controls access to the actual network elements by, for example, authenticating the party requesting access, checking whether the requesting party is associated with the data he/she desires to manipulate, and/or checking to which processing operations the requesting party is entitled. The users can thus access their own service data in the network elements managing the data in a manner controlled by the access system.

Abstract: A method and system for menuing on a voice response unit (VRU) or the like that avoids creating customer confusion on low volume calls that results in customer service representatives having to spend time clearing up that confusion without otherwise adversely affecting the system. For example, a menu for non-bankruptcy reaffirmation account and the like is included in the menus of a credit card VRU system. The menu and its sub-menus eliminate the options of balance transfers and credit limit increases that are inapplicable to those customers and result in an inordinate number of lengthy conversations.

Abstract: A communication device is provided wherein a message stored in a message box for a specific individual and a message stored in a general mail box and not addressed to a specific individual can be retrieved sequentially without releasing a line. The communication device includes a personal information output control device that reads personal information stored in a personal information storing device and outputs the personal information via a telecommunication line and a general information output device that reads general information stored in a general information storing device and not addressed to the specific individual and outputs the information via the telecommunication line. The information is output by operating the personal information output control device and the general information output control device according to a request, which is input via the telecommunication line.

Abstract: A method for coordinating a point-to-point data session includes generating messages to a party at a first end of an existing voice telephone call. The messages instruct the party of what to do with a telephone. Instructions are transmitted to a modem at the first end to allow the modem to support the point-to-point data session on the existing voice telephone call.

Abstract: A method and system that enable mass direct delivery of personalized voice messages to electronic voice storage devices or systems, such as voice mail systems, is disclosed. A single voice service is created and executed and used to generate personalized sound files for a number of users of a voice storage system. A specialized interface is then used to directly deposit the personalized sound files in the voice mail boxes of the appropriate users.

Abstract: A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical location of the caller can be determined by an automatic location identification system it is displayed on an operator console where the caller's request is transferred to be handled by a live operator. The operator receives the caller's destination request and queries the system for the street route driving instructions to the requested destination. After obtaining the street route driving instructions, the call can be transferred to an audio box having an interactive user interface capable of replaying the desired information to the caller. In an illustrative embodiment, the interactive user interface is capable providing functions to stop, start, pause, and replay the information to the caller.

Abstract: A service system is provided for recording spoken passages exchanged between parties, for example, via the public telephone system. The service system is called into action preferably by the agreement of the parties and is used to make a recording of the spoken exchanges between the parties. At the termination of recording, each party is preferably provided with the opportunity to review the recording and asked to confirm their acceptance of the recording. The service system then provides a reference copy of the recording. Where a digital copy of the recording is made, the parties are preferably required to indicate their acceptance by digitally signing and returning the recording to the service system.

Abstract: Methods and apparatus for providing a monitoring service using a speakerphone and monitoring device coupled by a telephone line are described. A call is placed to the monitoring device and the speakerphone is then left off the hook. The monitoring device records received sounds and monitors for signals indicating an attempt to place a call. If DTMF tones corresponding to a phone number are received, the monitoring device initiates a call to the received phone number and bridges the initiated call with the call from the speakerphone. A call can be placed to the monitoring device to access recordings of audio from the speakerphone, monitor sounds from the speakerphone in real time and/or select stories, music or messages to be supplied by the monitoring device to the speakerphone at times specified by the caller.

Abstract: A method and system enable the automatic generation of a call processing control record. A user creates a schedule entry comprising a plurality of data entries on an electronic scheduler. The data entries are transmitted from the electronic scheduler to a call processing control record generator. The data entries are compared with stored data. In response to the data entries, the call processing control record generator generates a call processing control record which can be stored in a call processing control record database. The call processing control record can be used to forward calls or transmit an announcement to the calling party.

Abstract: A communications network is managed so that a user is enabled to manage user-related features provided in the network through a user interface. A call is established to a server provided with a feature management service including an individual register of characteristics and available features for predetermined user interfaces. The user's access to the network through the user interface to the server is then terminated. At least one characteristic of the user interface is used to identify the user interface. That characteristic is input into the server to enable the user to manage features associated with the characteristic.

Abstract: When a caller calls a call busy called station, the caller may request that a message be provided to the called station while the caller waits. In such instance, the called station receives the message while busy with the other call. The message may be speech indications provided by the caller which are received by the called station at a volume normally associated with a whisper. The speech indications may be recorded from the caller and the caller given an opportunity to edit same before they are sent. The message may also be a text message where the called station supports text or has an associated text-based telephone appliance.

Abstract: The automated, computerized voice message storage and redelivery system (SRS) provides for the receipt, recordation and storage into individual computer files of telephonic messages received from subscribers who telephone into the computer system and respond either verbally or via touch-tone keypad to verbal prompts by the SRS in order to enter scheduling data and who then record voice message(s) in response to prompts by the SRS. The SRS receives the subscriber's scheduling data and verbal message. The SRS automatically checks its files every minute of every day and, upon detecting a scheduled call telephones the predetermined number. When the recipient telephone is answered, the SRS listens for a human voice. If a human voice is detected, the SRS then replays the previously recorded voice message. If a human voice is not detected, the SRS terminates the telephone call and then does one of two things depending upon the previously recorded request of the subscriber.

Abstract: A telecommunications network for the automated switching of calls according to predefined user preferences has a plurality of computer platforms (100, 200, 300) at spaced locations, each platform including call receiving means (130, 230, 330), switch control means (120, 220, 320) for controlling the switching of incoming calls, and a Global data server (150, 250, 350) for maintaining real-time call destination status information. The switch control means of each platform is in communication with the Global data server of all of the other platforms. Call Destination Status information for a given user, is maintained on only one of the available Global data servers, with users being spread across the platforms to approximately equalise the loadings at each site.

Abstract: A telecommunication interface provides a user or recipient with the capability of a reduced-stressed environment. In particular, the telecommunication interface is interfaced with a telephone system at a call recipient location. The telecommunication interface may be configured to detect an incoming telephone call. The telecommunication interface intercepts the incoming telephone call prior to the ringing and presents the caller with a menu of several options to contact the users at the call recipient location. The telecommunication interface may be configured to place the caller on hold and to send a message to a portable notifier carried by the specific user in response to a selection of the user by the caller. The portable notifier vibrates or visually cues the user of an incoming telephone call or message. The portable notifier may display answering options for the specific user.

Abstract: The method of the invention enables an automatic callback to a calling telephone whose caller has left a recorded message. In response to a received call, an identifier of the calling telephone is stored along with the message from the caller. Thereafter, the called party is enabled to play the message left by the caller and is further enabled to enter a callback signal during the playing of the message. This action causes the message playback to be interrupted, the identifier to be recalled from memory and used to automatically place a call to the calling telephone whose message was interrupted.

Abstract: A method and apparatus for providing a hold termination message service in a communications network. An on-hold telephone call between a hold initiating party and a holding party is monitored at a network node for a hold termination signal, such as a DTMF signal, from the holding party. A hold termination message can be recorded when the hold termination signal is detected. The hold termination message is then delivered from the network node to the hold initiating party.

Abstract: This invention can state a Client's question or request for information, answer the question and give the requested information and get a response on the question answered and a response on the information given all in one call and all of it is done on tape. The Professional has recorded a tape which lasts 3 minutes and has 3 sections each lasting one minute. When the Client calls the number is registered on the Caller I D and is decoded. When decoded it plays the section on the tape set aside for the Client. Section one will restate the question or request the Client wants answered. Section two will give the answer to the question or request stated in section one. In section three the Client has the opportunity to respond to the information given in section two after the Client hears, “Please record your response after the beep.” After the Client calls the button on the left of the Client's name lights up.

Abstract: A method for recording an audible event includes receiving an incoming call from a calling party on a first calling line. The incoming call is connected to a voice mailbox associated with a voicemail witness service. An extended timeout period associated with the incoming call. Telecommunications data associated with an audible event is received over the first calling line for up to the extended timeout period. A voicemail witness record is generated by storing a representation of the received telecommunications data and associating the stored representation with the calling party.

Abstract: A telephone switching system and computer implemented method to enhance the integration of an independent voice mail system and a telephone exchange switch. The system also includes telephone sets in communication with the switch and a voice mail system with the telephone sets which include a display device and a manual switch that provide an interactive relationship between the telephone set and the user. Predetermined messages are exchanged serially between the voice mail system and the telephone exchange switch to provide enhanced functionality of the telephone switching system.

Abstract: Systems and methods for tracking the length of time spent by a user on different types of transmissions from a wireless communication device are disclosed. The systems include a keypad that is operated by a user to generate keypad data indicative of a destination telephone number. The systems also include a storage area for storing data related to the calling plan. The data is stored in the storage area by a processor in the form of a state data table that indicates the present machine state of the wireless communications device. The present machine state of the device is updated in response to each entry of keypad data, and is indicative of the type of call that would be originated if the keypad data string were processed as a call at that moment. The systems also include a call timer that is initiated when a complete telephone number has been entered by the user and the telephone call is originated.