Abstract: A method of monitoring activity in a contact center may include receiving a plurality of customer interactions; storing a plurality of textual records; grouping the plurality of textual records into a plurality of groups, wherein each of the plurality of groups is associated with an attribute of the associated customer interaction; and causing to be displayed a graphical representation of the plurality of customer interactions comprising a plurality of geometric shapes, where each of the geometric shapes is associated with a corresponding one of the groups; and each of the geometric shapes comprises an area on the display device that is proportional to a size of the corresponding one of the groups relative to sizes of the remaining groups.

Abstract: A method for controlling access, of a communication device, to a conference call, the method comprising determining contextual attributes related to the device, evaluating the contextual attributes against a set of access requirements and connecting the device to the conference call if one or more of the access requirements is satisfied.

Abstract: A system and method for generating a conference call within a social network is disclosed. The participants are all members of an affinity group and they communicate with each other using different social streams. When the stream becomes too complicated, a participant transforms the social stream into a conference call so that the discussion is held in real-time. The participant that requests the conference call is designated as a moderator. The moderator controls the conference, including the members of the affinity group, through a user interface. Once the conference is established a notification can be sent to invitees and other members of the affinity group. The notification can also be published on a social network.

Abstract: A method of connecting a computing device to a conference. One method comprises finding one or more potential dial-in numbers and looking up the one or more potential dial-in numbers in at least one database. One method further comprises one of, accessing a conference reception zone with one of the potential dial-in numbers when the one of the potential dial-in numbers is found in the at least one database and attempting to access the conference reception zone with the one or more potential dial-in numbers when the one or more potential dial-in numbers are not found in the at least one database. One or more potential conference pin numbers are obtained and it is determined whether one or more additional conference pin numbers are associated with the one or more potential dial-in numbers. A selected conference pin number is assigned a confidence level and the conference pin number is entered in the conference reception zone prior to accessing the conference.

Abstract: A wireless audio conferencing system has one base station and a number of portable parts each of which is able to establish a communication link with the base station. The base station is controlled to initiate and to terminate communication sessions with other communication devices over a communications network such as a LAN or a WAN, and the base station includes a DSP the implements a digital radio and system application functionality that monitors and stores certain operational state characteristics associated with the portable parts. The base station uses the stored operational state characteristics associated with each portable part to determine whether, at the end of a communication session, a portable part is connected to a charging tray or not, and if not, the base station operates to transmit a warning message indicating that a portable part is not being charged.

Abstract: In embodiments of the present disclosure, improved capabilities are described for a sensor platform in a wireless network, where optimization servers utilizing publish-subscribe broker services are provided within the wireless network to provide conferenced connectivity between sensor devices and communicating entities.

Abstract: A system and method for generating a conference call within a social network is disclosed. The participants are all members of an affinity group and they communicate with each other using different social streams. When the stream becomes too complicated, a participant transforms the social stream into a conference call so that the discussion is held in real-time. The participant that requests the conference call is designated as a moderator. The moderator controls the conference, including the members of the affinity group, through a user interface. Once the conference is established a notification can be sent to invitees and other members of the affinity group. The notification can also be published on a social network.

Abstract: The invention relates to audio conferencing. Audio signals are received and transformed to a spectrum, and then modified by mel-frequency scaling and logarithmic scaling before a second-order transform. The obtained coefficients can be further processed before carrying out the similarity comparison between signals. Voice activity detection and other information like mute signalling can be used in the formation of the similarity information. The resulting similarity information can be used to form groups, and the resulting groups can be analyzed topologically. The similarity information can then be used to form a control signal for audio conferencing, e.g. to control an audio conference so that a signal of a co-located audio source is removed.

Abstract: Method and apparatus managing calls for call-related calendar entries stored on a device is described. In some examples, calendar entries stored in the device are parsed to detect call-related calendar entries. A telephone number associated with each of the call-related calendar entries is extracted. An invocator is provided in the device that is configured to cause the device to dial the telephone number associated with a first call-related calendar entry of the call-related calendar entries that is within a temporal threshold of a current time maintained by the device.

Abstract: The present invention provides methods, devices, and systems for facilitating an ad-hoc conference. More specifically, a “join-us” concept is employed that links functionality in non-real-time messaging systems with real-time ongoing state of calls information in a communications network. This combines the spontaneity and security of an ad-hoc conference call with the join-as-you-can nature of messaging and reservation of conference bridges.

Abstract: Some embodiments provide a method for allowing a first device that is in a video conference with a second mobile device to remotely control the second mobile device. The method sends images captured by a camera of the first device to the second device. The method receives images captured by a camera of the second device. The method sends a command through a communication channel of a real-time communication session to the second device. The command is for instructing the second device to perform an operation that modifies the images captured by the camera of the second device.

Abstract: Systems, methods and computer program products for processing a call as between a mobile device and a linked base telephone system are described. A phone docking station allows the mobile device to be linked to the base telephone system. Features of either the mobile device or the base telephone system may be used to support a call. For example, through the phone docking station, one or more features and functions of the mobile device may be enabled on or supported by the base telephone system.

Abstract: Systems and methods are disclosed for originating a call to a wireless number by a contact center while enforcing various compliance requirements. In one embodiment, a compliance server and a PBX cooperate to originate the call to the wireless number. The agent logs into the compliance server and the compliance server provides the agent with a wireless number to dial. The agent manually enters the wireless number using a phone connected to the PBX. The PBX queries the compliance server regarding establishing the wireless call. Upon authorization, the PBX establishes a first call leg to the compliance server, and a second call leg to the called party that is joined with the call leg to the agent's phone. Upon completion of the call, the agent dispositions the call to the compliance server, which then releases the first call leg. In response, the PBX then releases the second call leg.

Abstract: Presented are systems and methods for presenting conference call information using a mobile conferencing system. The mobile conferencing system classifies a call type parameter as a conference call based on conference details. The mobile conferencing system joins a mobile device to a teleconference using the conference details and the call type parameter. The mobile conferencing system then displays an active call graphical user interface, wherein the graphical user interface displays at least part of the conference details.

Abstract: An apparatus and method for human body communication in a mobile communication system are provided. A portable terminal includes a human body communication module and a controller. The human body communication module performs human body communication. The controller performs a process to perform connection with an external device through the human body communication and then perform an operation executable through the human body communication.

Abstract: A system and method for wireless conferencing. A personal wireless device is linked with a conferencing system for implementing a conference call. Voice input is received from a user through the personal wireless device. The voice input is transmitted to the conferencing system in response to receiving the voice input. The voice input is broadcast through one or more speakers in communication with the conferencing system in response to determining the voice input may be inaudible to one or more users in a room.

Abstract: A method for controlling access by of communication devices to a conference call, the method comprising associating proximity settings with a conference call, the proximity settings indicating a acceptable proximity of other communication devices relative to a selected communication device; sensing by the selected communication device proximity of the other devices within its proximity of the communication device to obtain proximity information; and determining, by a processor, from the obtained proximity information and the proximity settings an action to be performed with reference to the conference call.

Abstract: Systems and methods are described that facilitate the generation of calling lists for use in planning or setting up conference calls. The system may include a communications module and a contact database comprising a plurality of contact records, each contact record corresponding to a different contact. Each contact record may include at least one contact address and at least one descriptor. For example, the descriptor may include a job title and/or expertise for the contact. The system may also include a selection module configured to select at least one of the contacts and also configured to compare the at least one descriptor to at least one qualifier criteria.

Abstract: A system and method for a server to provide an early notification to a target group devices when paging a wireless device during a push-to-talk (PTT) communication. When a wireless device is ready to transmit a PTT communication, a message is sent from the wireless device to a server that then sends an early PING message to a base station while processing a call request message from the wireless device. After processing the call request message, the server sends an announce message to the base station. On receipt of the PING message, the base station sends a paging message to all targeted devices while processing the announce message. The early PING message causes a communication channel to be established between a targeted device and the base station, and the communication channel can then be used by the announce message with less set-up time.

Abstract: An illustrative system and method for detecting a wireless terminal in a wireless network by ascertaining information about the wireless terminal's location, thus enabling individualized surveillance and tracking of certain wireless terminals. In some embodiments, the detection is triggered by a signal that is compliant with the Customized Applications for Mobile networks Enhanced Logic (“CAMEL”) protocol. Several kinds of mobile-telecommunications events can trigger detection, including events that do not involve call origination. Advantages include bypassing the home location register when obtaining a location estimate for the wireless terminal and when determining whether a wireless terminal is of interest.

Abstract: On startup, a mobile station application will determine the current carrier network and submit a query to an application server that will return the correct location server configuration for the specified network. This information will be used on the mobile station to dynamically configure the device through the available GPS chipset API.

Abstract: A wireless device can initiate a network connection without using a network operator's home location register. The wireless device sends data to a server that defines a call request; and the server decides on the appropriate routing over all available networks for that call request. But, unlike a conventional HLR, the server can receive communications from the device using any one of several different protocols, and is not limited to the MAP (mobile application part) protocol. For example, the wireless device can use SMS or HTTP over the internet to communicate with the server. The server then determines the appropriate least cost routing.

Abstract: A networking system which employs a central computer and at least one cellular telephone. The system allows the central computer to, in response to an inquiry from a remote user, to place the inquiry accessible to other users and to communicate an alert message to another remote user via a cellular telephone associated this user. Due to these contacts, the central computer receives a response from the user of the cellular telephone.

Abstract: An approach is provided adjusting one or more device functionalities based on location, movement, noise, or a combination thereof. An adjustment platform determines at least one state of movement, at least one ongoing communication session, or a combination thereof associated with at least one device, wherein the at least one state of movement includes, at least in part, location information, orientation information, speed information, acceleration information, time information, or a combination thereof. The adjustment platform then causes, at least in part, an initiation of one or more adjustments to one or more functionalities of the at least one device based, at least in part, on the at least one state of movement, the at least one ongoing communication session, or a combination thereof.

Abstract: A method ensuring continuity of management of communications sessions operated from a fourth-generation mobile terminal communicating on an IP network including at least one radio network with a plurality of base stations with which said terminal is capable of communicating, said radio network connected via access gateways to an interconnection network with communications session management application servers, the sessions of a mobile terminal being managed by one of said servers, the method including: in the event of a movement of the mobile terminal resulting in a change of access gateway, the new gateway transmits an alert message to a new management server; the new management server transmits an interrogation request to the other servers in order to recover the call context of the mobile terminal; and the new server transmits an invitation to the mobile terminal accompanied by connection parameters, such that said terminal can connect to the new server.

Abstract: A method includes identifying, by a mobile device, a time, a day, a date or a location, and accessing a database storing first information correlating the time, day, date and location to a personal mode or a business mode for the mobile device. The method also includes identifying, exception information associated with the time, day, date, or location, and identifying user preference information associated with the personal mode and the business mode. The user preference information identifies a background associated with a home screen, icons provided on the home screen, or links to information accessible via the home screen. The method further includes configuring the mobile device in the personal or business mode based on the first information and the exception information, wherein the configuring includes providing, on the home screen, information corresponding to the user preference information associated with either the personal or business mode.

Abstract: Systems and methods enable a user of a dual-SIM dual active (DSDA) wireless device to handle multiple simultaneous independent real time calls SIMs to prevent calls from being dropped on a multi-SIM wireless device. In the various embodiments, a DSDA device user on an active call may receive another incoming voice call and select to process the incoming voice call using a voice/text conversation mode.

Abstract: Techniques associated with intelligent connection management in a wireless device are described, including detecting, using an intelligent connection device implemented in a wireless device, a call incoming to the wireless device, obtaining context data associated with the call, deriving parameters associated with the call using the context data, selecting a compatible device as a preferred device to connect the call using the parameters, and sending operational data to the compatible device, the operational data configured to transfer the call to the compatible device.

Abstract: Conventional Universal Serial Bus (USB) headsets or other headsets capable of being connected to a digital data port may be connected in a collaborative configuration using a multiple headset integrator. The multiple headset integrator unifies multiple calling parties at a local end point of an audio communication with a remote calling party. Other peripheral communication devices may also be used, and controls may be provided on the multiple headset integrator or control signals may be passed from the headsets or other wearable communication devices.

Abstract: Systems and methods use the capabilities of multiple SIMs to prevent calls from being dropped on a multi-SIM wireless device. In the various embodiments, network conditions may be monitored for signal quality during an active call. When signal quality on the network deteriorates, the multi-SIM wireless device may switch the active call to a network associated with a different SIM that provides better service. To enable the switch, the multi-SIM wireless device may setup a conference call with the called party and the different SIM. In the various embodiments, the multi-SIM wireless devices may be a dual-SIM dual active (DSDA) wireless device.

Abstract: Examples of associating user information from social network sites with a conference call application may include a series of operations. One example operation may provide receiving a command to share at least one social networking application with a scheduled conference call and accessing an application programming interface (API) of the social networking application, and sharing user profile information with a graphical user interface (GUI) application of the scheduled conference call corresponding to the command to share the social networking application.

Abstract: A method of connecting a computing device to a conference. One method comprises finding one or more potential dial-in numbers and looking up the one or more potential dial-in numbers in at least one database. One method further comprises one of, accessing a conference reception zone with one of the potential dial-in numbers when the one of the potential dial-in numbers is found in the at least one database and attempting to access the conference reception zone with the one or more potential dial-in numbers when the one or more potential dial-in numbers are not found in the at least one database. One or more potential conference pin numbers are obtained and it is determined whether one or more additional conference pin numbers are associated with the one or more potential dial-in numbers. A selected conference pin number is assigned a confidence level and the conference pin number is entered in the conference reception zone prior to accessing the conference.

Abstract: Systems, methods and processor-readable media for initiating a call are disclosed. A particular system includes an access interface to receive a data message including a destination address from a mobile communication device. The system also includes a communication bridge responsive to the access interface. The communication bridge initiates a first call to the mobile communication device and initiates a second call to the destination address in response to the data message. The communication bridge bridges the first call to the second call.

Abstract: A method includes receiving at a local conference coordinator a first indication of a scheduled conference that includes a plurality of conference details. The method also includes transmitting at least one of the plurality of conference details to a remote conference coordinator and receiving at least one additional conference detail regarding the scheduled conference from the remote conference coordinator. The method additionally includes determining conference scheduling information comprising at least one resource to be used for the scheduled conference based on the plurality of conference details and the at least one additional conference detail. The method also includes identifying a conference room supporting the at least one resource to be used for the scheduled conference.

Abstract: A method of connecting a computing device to a conference. One method comprises finding one or more potential dial-in numbers and looking up the one or more potential dial-in numbers in at least one database. One method further comprises one of, accessing a conference reception zone with one of the potential dial-in numbers when the one of the potential dial-in numbers is found in the at least one database and attempting to access the conference reception zone with the one or more potential dial-in numbers when the one or more potential dial-in numbers are not found in the at least one database. One or more potential conference pin numbers are obtained and it is determined whether one or more additional conference pin numbers are associated with the one or more potential dial-in numbers. A selected conference pin number is assigned a confidence level and the conference pin number is entered in the conference reception zone prior to accessing the conference.

Abstract: Systems, methods and processor-readable media for initiating a call are disclosed. A particular system includes an access interface to receive a data message including a destination address from a mobile communication device. The system also includes a communication bridge responsive to the access interface. The communication bridge initiates a first call to the mobile communication device and initiates a second call to the destination address in response to the data message. The communication bridge bridges the first call to the second call.

Abstract: Disclosed is a two-way radio frequency (RF) communications system including a first device that receives, from a first subscriber unit, a virtual radio conferencing call (VRC) request identifying a plurality of other subscriber units to be partied to the VRC call and a conference time period during which to conduct the VRC call. The device reserves RF resources at one or more corresponding radio sites associated with the subscriber units partied to the VRC call for the conference time period. At a beginning of the conference time period, the device causes a virtual radio conference call start message to be transmitted to the subscriber units partied to the call instructing the subscriber units to join the VRC call via the reserved RF resources at their respective radio sites.

Abstract: Methods and systems for providing electronic notifications are described. A server is configured to serve an interface, such as a Web page, to a terminal that requests from a user a first set of user contacts to be used to provide notifications to the user by a telephonic notification system in response to a notification process initiated by an organization associated with the user. The interface further requests a first set of priorities corresponding to the first set of user contacts, wherein the notification system will attempt to provide notifications to the first set user contracts in an order based at least in part on the first set of priorities. A database is configured to store the first set of user contacts and the first set of priorities. A voice interface circuit is configured to transmit a voice notification to at least one of the first set of user contacts.

Abstract: Systems and methods for initiating a telephone call on a communication device receive, into a computerized device, an instruction to connect a communication device to a communication receiver using a call-in string comprising a call-in number and a pass code. The call-in string is parsed to separate the call-in number and the pass code, using the computerized device. A pause indicator is identified in the call-in string, using the computerized device. The pause indicator is formatted to a type-specific format appropriate for the type of communication device, using the computerized device. The call-in number is transmitted from the computerized device to the communication receiver. A pause is executed, using the computerized device, according to the pause indicator formatted for a specific type of device. The pass code is transmitted from the computerized device to the communication receiver.

Abstract: In a computer-implemented method of joining a user to a conference call event an interface associated with a time management software application is displayed. The interface displays information relating to the conference call event including a date for a conference call which is subject of the conference call event and a start time of the conference call. While displaying the interface, a menu offering one or more options is displayed; these one or more options include an option to join the conference call. When an indication of a selection of the option to join the conference call is received, information associated with the conference call is located; this information includes a telephone number for a conference call bridge. A connection with the conference call bridge using the telephone number is initiated.

Abstract: A method, apparatus computer program product provide acoustical echo control for distributed voice conferencing including distributed voice conferencing that utilizes spatial audio processing. In the context of a method, a reference signal and one or more other reference signals may be received by a mobile terminal. The reference signal is associated with downlink audio to be reproduced by the mobile terminal and the one or more other reference signals are associated with downlink audio to be reproduced by one or more other mobile terminals. The method also includes processing an echo signal from uplink audio due to the downlink audio reproduced by the audio transducer of the mobile terminal based upon the reference signal. The method also processes an echo signal from uplink audio due to the downlink audio reproduced by respective audio transducers of the one or more other mobile terminals based upon the one or more other reference signals.

Abstract: Systems, methods, and computer-readable media are provided for reducing the use of network resources during a conference call with mobile communications devices. An active conference call is detected between a conference bridge service, including a conference bridge leader, and participants who are ace sing the conference call by way of a mobile communications device in a wireless communications network. An indication is received that the conference bridge leader has muted the lines of the participants. As a result, each of these mobile communications devices are notified to stop transmitting data over a reverse link other than data used for signaling purposes until the devices are no longer muted.

Abstract: An improved solution for telephonic voice authentication and display is provided. A method of identifying conference call participants includes detecting a sound made by one of conference call participants; identifying this conference call participant based on the sound; and then displaying an attribute of the conference call participant to one of the other conference call participants. The attribute may include a picture, a name, and/or other information related to the identified conference call participant.

Abstract: In a method data are collected about users of mobile telephones which are present within a plurality of defined cells between two specified points in time. For this purpose a list of telephone numbers of mobile telephones is retrieved from a data base, which mobile telephones were located in the defined cells between the two specified points in time. The list of telephone numbers is converted into unique numbers to avoid violation of privacy. Subsequently, the cells are defined in which the housing locations of the users of these mobile telephones are situated. This is effected by sending non-noticeable text messages to mobile telephones on various days at a number of different points in time at which most people are expected to be at home. Based on these text messages the locations of the mobile telephones are established.

Abstract: An internet-based conferencing system simulates the experience of Citizens' Band (CB) radio communications without the use of CB radio transceivers. Instead of direct RF links between participants, the CBI system employs a combination of user-resident application software, central server-based conferencing software, GPS location data, and Voice over IP (VoIP) technology. In the set-up procedure of the application software, the participant selects an alias CB-style “handle” and a caricature picture, neither of which disclose the true identity or location of the participant. Since the participants are known only by their alias and caricature, their anonymity is preserved, thereby enabling greater freedom of expression and interpersonal tolerance. Participants do not select the other participants in their conference, but are assigned to a virtual “channel” based on a selected conference category and proximity criteria, thereby simulating the serendipity of CB radio communications.

Abstract: A method and system of establishing a conference call between end users provides initiating a request for at least one invitee to participate in the conference call. The request message is received on a first device prior to time the conference call is scheduled to begin. The message includes a hyperlink which may be activated to autonomously dial a number through the wireless device and connect with a conference call service provider. The conference call may be further accessed by satisfying one or more parameters necessary to enter the conference call. A communication link may be established between the at least one wireless device and the conference call service provider to begin the conference call via one or more autonomous conference call access operations.

Abstract: The invention relates to a method for arranging a conference call with mobile terminals operating in a cellular network. At first, a group of the participants of the conference call is formed either by selecting the participants from a list saved in the memory of the mobile terminal in by inputting the contract information of the participants manually. In the next step, a summons to the conference call is drawn up in standard form. An application loaded into the memory of the convener's mobile terminal forms the summons, and sends the summons to the particulars via the cellular network. When a participant wants to join a conference call, he/she makes a call with the mobile terminal to the telephone number mentioned in the summons. An application in the mobile terminal of the convener receives the incoming calls and joins them to the conference call automatically.

Abstract: A low cost cordless telephone system including a base unit, connected to a telephone network, which can transmit and receive RF signals to and from sub-communicating devices. The sub-communicating devices include a cordless microphone for converting acoustical signals to electrical signals and providing same to a transmitter which transmits corresponding simplex RF signals on a cordless telephone frequency to a base unit attached to a telephone network; and a cordless speaker which receives simplex RF signals from a base unit and broadcasts a corresponding telephone conversation. The base unit may connect directly to a telephone network or, in an alternate embodiment, to the handset jack of an existing telephone, thereby interfacing to existing phones including those connected to digital telephone systems. The base unit may also include a speaker used to broadcast the telephone conversation.

Abstract: In a Push-To-All (PTA) service system and method enabling selective designation of data transmission targets, a transmitting PTA terminal requests a selective data transmission to a PTA server using a receiver-designated Talk Burst Control Protocol (TBCP) message containing information about some receiving PTA terminals participating in the same session as the transmitting PTA terminal, and the PTA server transmits data received from the transmitting PTA terminal to designated receiving PTA terminals by referring to the information contained in the receiver-designated TBCP message. Thus, a selective data transmission can be performed within one PTA session.

Abstract: A method, apparatus and computer-readable media for providing caller identification information. A server receives a call notification that identifies a call originating from a calling address for connection to a destination address associated with a wireless destination device. The server makes the determination that the wireless destination device is within a predetermined proximity of a media station. Based on the determination, the server communicates a caller identifier to the media station for presentation on a display device communicatively coupled to the media station.