Abstract: A supply plan control method which allows an effective product supply plan to be made, ensuring equality among orderers in different time zones. When an order for a subject of transaction is specified, a possible allocation recipient customer extraction section extracts a customer servicing at the time when the order is accepted as a possible allocation recipient customer, in accordance with the business hours and the standard time in the location of the customer. A possible allocation quantity determination section calculates a planned allocation quantity for the possible allocation recipient customer in accordance with a planned supply quantity, and subtracts a quantity actually allocated to any customer from the planned allocation quantity for the possible allocation recipient customer to determine a possible allocation quantity. An allocation section allocates the subject of transaction from the possible allocation quantity for the possible allocation recipient customer in accordance with the order.

Abstract: A system for managing transportation transactions is described. In an exemplary embodiment, one or more diverted transportation transactions, such as, for example, one or more diverted airline flights, are managed.

Abstract: Disclosed are embodiments of an improved production planning method that avoids or limits early builds. The method comprises running a conventional production planning program using standard inputs (e.g., date effective yields). The outputs of the program (e.g., a plan including planned inventory overstocks at given times) are evaluated to determine if the program plans an early build and if the planned early build may have been triggered by a predicted decrease in yield. If an early build is planned and if a correlation exists between the decrease in yield and the early build, then, optionally, new constraints are added into the program and the program is re-run so that the early build is either avoided or limited to that of the proper yield. Thus, the method can be used to reduce early builds due to an incorrect, nominally higher, yield without requiring the user to provide any special additional input data.

Abstract: A computer-implemented process for managing configurable resource policies executes a resource expression associated with a received user selection to extract information from an executing simulation. Responsive to a determination that there are no more user selections to process, a set of rules is selected using the user selections and resource expression to populate a resource template using extracted information and selected rules. A resource policy is generated using the populated template. The generated resource policy is applied to the executing simulation, wherein behavior of the executing simulation is modified.

Abstract: A computer-based system and method are provided for assessing extrinsic and intrinsic work characteristics of people, and storing such data for evaluation of user pre-defined groups' Workstyles and using the Workstyles and additional survey data to develop design implications for the workspace in which such groups will work in an office environment. The Workstyles encompass multiple types of Workstyles which describe characteristics of where and how individual employees work, how much control they have over their work, and what kind of work they do. The design implications provide design guidance, which are expressed in relative terms and provide suggested guidance as to the development of the individual workspaces (workstations) for a group but do not dictate the specific design thereof.

Abstract: Disclosed are various embodiments for influencing the utilization of resources in a circumscribed venue. In one embodiment, a computer-based optimization service identifies resources associated with a circumscribed venue. The optimization service determines the optimal utilization of the venue resources based on venue-specific and participant-specific variables. The optimization service transmits optimization data based on the optimal utilization to client devices associated with venue participants.

Abstract: A facility includes a location node having a transceiver of wireless signals. It communicates with a central hub and mobile devices in the facility. The nodes are located in a specific location in the facility, and provide data about the movement of the entities in the facility relative to the location. Includes at least one of entry into the location, departure from the location, amount of time spent in the vicinity of the location; and the data being transmitted to the operator in at least one of real time or being for storage and analysis at a later time for use by the operator. There can be a series of location nodes in the facility. The nodes provide data about the movement of the entities in the facility, such data including the travel path of the entities in the facility.

Abstract: An invention for scheduling employees in a skills-based contact routing environment in which each employee has one or more skills and belongs to a skill group. The invention includes an initialization step and an iterative step. In the initialization step, the invention generates initial staffing levels and initial agent schedules for each skill group. In the iterative step, a skill group is selected and unscheduled while keeping agents in other skill groups on their current schedules, agent requirements for the skill group selected are updated using a staffing model that applies contact routing rules and includes the number of agents scheduled for work in other skill groups, and agents are rescheduled in the selected skill group. In each iteration each skill group is unscheduled, agent requirements are updated, and agents are rescheduled once. Iterations continue until one or more stopping criteria are satisfied.

Abstract: To provide a disaster support system with which unified management is carried out at least from the management to the transport of disaster relief supplies. A disaster support system (11) comprises: a storage section (112) which stores habitation associated information including populations per area, names and amounts of various disaster relief supplies, and transportation means according to the transported amounts of the disaster relief supplies; an input section (113) wherein instructions are inputted via a user operation; a controller (115) which determines names, amounts, and transportation means of disaster relief supplies to be prepared; and an output section (114) which outputs various information according to the instructions from the controller (115).

Abstract: Computerized scheduling methods and computerized scheduling systems according to exemplary embodiments. A computerized scheduling method may be stored in a memory and executed on one or more processors. The method may include defining a main multi-machine scheduling problem as a plurality of single machine scheduling problems; independently solving the plurality of single machine scheduling problems thereby calculating a plurality of near optimal single machine scheduling problem solutions; integrating the plurality of near optimal single machine scheduling problem solutions into a main multi-machine scheduling problem solution; and outputting the main multi-machine scheduling problem solution.

Abstract: The present invention relates to designating that durations of specific tasks are estimated or tentative. The user can indicate estimated durations by the sheet mode or the dialog mode. Estimated duration characters are symbols of uncertainty, such as “?”, that indicate that the duration entries are not fixed and final, but may need to be adjusted in the future. The user can select an option to not display the estimated duration character even though the estimated field for the task is set. The user can also select an option to have new tasks that are created have estimated duration characters until the user chooses to enter a duration value. The program can also filter the task list to display only tasks that have estimated duration characters.

Abstract: A method and system for reserving a time slot to gain access to a resource, such as an attraction, ride, show or event, as may be found in an amusement park. A portable module is used to determine a time when the user is able to access the resource based on reservation requests and throughput, without need for a docking station or continuous communication with a central database of all reservations and queue times.

Abstract: A computer-implemented engine, system and method for generating business valuations, scoring, and/or flagging over a network, responsively to information input by a user remote from the engine, system and method. The invention may include a graphical user interface capable of locally querying a user to input the company information, at least one network port capable of remotely receiving the company information from the graphical user interface, and at least one engine communicatively connected to the at least one network port, which engine preferably includes a plurality of rules to generate, responsively to the input company information, at least one of a business valuation, a business score, and/or one or more business flags to be used as indicators in a network marketplace, for the company associated with the inputted company information.

Abstract: Method and systems for testing services are described which use a virtual world. Observational data is extracted from the virtual world and input to the service. The output of the service is observed and/or may be fed back into the virtual world and its effects observed in the virtual world.

Abstract: A tabulation method is provided which can associate the display state of commodities with sales. A commodity display information tabulation method includes: a step of cutting out a commodity image of a commodity from image data in which the commodity is photographed as displayed on commodity display shelves; a step of searching a commodity database for a commodity code corresponding to the cut commodity image; a step of determining the number of shelves of the commodity display shelves and generating shelf number information; and a recording step of recording the commodity code, commodity image position data on the cut commodity image in the image data, the shelf number information, and auxiliary information together as commodity shelf information.

Abstract: Management server having a management table managing terminal management and control information management data models, in a common form The control information management data model manages control information for controlling the terminal. The management server executes plural processes. The first process is for creating the terminal management data model having the same data structure as that of the terminal management data model changed by the terminal. The second process is for creating the control information management data model, using control information regarding the terminal management data model based on an instruction from the management device. The third process is for registering the terminal management and control information management data models into the management table. The terminal executes a process based on the control information of the control information management data model acquired from the management server.

Abstract: Some embodiments provide a system for electronically generating a virtualized work schedule based on a composite of data gathered from multiple work planning, scheduling and other management information systems utilized in structured maintenance projects for a large-scale assets during a scheduled maintenance period. The system can include a schedule management system configured to facilitate communications among workers and managers during the scheduled maintenance period and expedite completion of the structured maintenance project.

Abstract: A method or a machine determines minimum (s) and maximum (S) inventory control levels (s, S) for inventory items based upon a demand history of the inventory items, such as demand inter-arrival times (IA) and demand requisition sizes (RS). An expected cost is computed including two or more inventory item cost components of expected cost of ordering, expected cost of carrying inventory, or expected cost of outstanding backorders for the inventory control levels (s, S), directly from frequency statistics of different demand IA and demand RS on an inventory item basis. An optimal inventory control level (s, S) of an inventory item is searched that minimizes the cost of ordering, carrying inventory, and/or backorders, based upon the generated expected cost.

Abstract: A project management server automatically monitors the progress of an Enterprise Resource Planning (ERP) project represented by developing business configuration content for the ERP system. The project management server maintains a set of data representing a previous status of the development of business configuration content for the ERP system. The project management server requests a new set of data from the ERP system. The new set of data represents the current status of the development of business configuration content for the ERP system. The project management server automatically compares the two sets of data to determine the progress of the ERP project, generates a report showing the progress and updates the old set of data with the new set of data.

Abstract: A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). The CSM may be used to implement a recovery strategy using a dialer pass.

Abstract: The present invention is for a system and method for determining the proximity of a mobile device to a location without the use of a satellite based or other location awareness system, nor a stationary beacon of any kind. Instead, the mobile device monitors radio frequency broadcast identification codes from nearby mobile devices, and determines if the set of detected identification codes is sufficiently similar to a weighted set of identification codes attributed to specified location. If the calculation of similarity meets the confidence conditions of the system, notification is made that the customer or visitor has arrived. The invention utilizes a combination of confidence interval computation, machine learning, and fault tolerance mechanisms to optimize the success of correctly detecting that the device is near the relevant location.

Abstract: A system is provided for project pipeline risk management. A distribution tool generates project resource distributions for associated organizations, wherein each of the project resource distributions comprises allocations of project resources to project phases and corresponds to one of multiple projects. The risk tool identifies risks, wherein each of the identified risks corresponds to one of the projects. The risk tool determines an initial risk exposure for each project based on an initial probability for each identified risk and an initial impact severity for each identified risk. The risk tool determines an updated risk exposure for each project based on an updated probability for each identified risk and an updated impact severity for each identified risk. The distribution tool generates updated project resource distributions based on the completed project information and a difference between the initial risk exposure and the updated risk exposure for each project.

Abstract: A system, method and computer program product for performing detailed planning functions for businesses, enterprises and other types of organizations. According to an embodiment, the system comprises a graphical user interface configured to allow a user to define calculations based on data associated with an entity that may have scalar attributes for each entity, and/or a time series, and execution of the defined calculation generates time series result. According to another aspect, a calculation definition may be configured to be adjustable allowing a user to adjust parameter value(s) for each entity associated with the calculation definition. According to another aspect, a calculation definition may be configured to be discretionary allowing a user to attach or assign a calculation to each entity individually. According to another aspect, multiple calculations may be created and have the same name.

Abstract: Systems and methods for corporate workplace capacity planning and optimization are provided. A system according to the invention may include a computer. The computer may be configured to receive a plurality of characteristics relating to an entity or a portion of an entity. The computer may be further configured to receive a predetermined selection of buildings. The computer may also be configured to determine a plurality of solution sets. Each of the solution sets may express a subset of space located within the selected buildings for the location of the entity or the portion of the entity. The solution sets may be fixed for a predetermined amount of time into the future. The solutions sets can be based, at least in part, on the plurality of characteristics. The computer may also be configured to select a subset of the plurality of solution sets. Finally, a display device may be configured to display at least a portion of a single solution set.

Abstract: Provided is an image forming apparatus including a plurality of resources (for example, circuits) for implementing a plurality of functions and executing jobs in order of priority by using these resources. A conflict judging section determines whether any one of the resources required for a particular one of pending jobs is the same as any one of the resources required for pending jobs having a priority higher than that of the particular job. When it has been determined by the conflict judging section that any one or more of the resources required for the particular job is not the same as any of the resources required for pending jobs having a priority higher than that of the job, a job managing section provides the particular job a right of execution.

Abstract: A method, system, computer program product, or a combination of the foregoing and apparatus for developing and maintaining a resource plan and allocating resources to the projects within the resource plan. A user interface allows adding, editing, or deleting of resources and a drag and drop feature for allocating a resource to a project, thus making resource planning and management easy, intuitive, and cost-effective for resource managers or other users. Resource plans or groups of resources may be checked out when edited, thus preventing other users from allocating the same resources to different projects. The resources plans are displayed in a plurality of dashboards that summarize the resource plan in a number of ways, including by resource plan, project, group, resource, cost, demand, capacity, and in graphical form. Users have the ability to narrow the display of the dashboards by resource plan, project, group, resource, or timeframe.

Abstract: A company is associated, in an enterprise resource planning system, with a plurality of business entities that each have at least one structured record used by the enterprise resource planning system to characterize the business entity. Thereafter, documents are obtained from a plurality of information sources that characterize events associated with each business entity. It is then determined, using pre-defined business rules, which of the events are pertinent to the company so that enhancement records can be generated for the events determined to be pertinent to the company. These enhancement records characterize the corresponding event and are linked to the structured record for the corresponding business entity. Related apparatus, systems, techniques and articles are also described.

Abstract: The present invention enables SLOs and their values to be determined in a system established for the purpose of providing services to users by accepting requirement values from a user with respect to desired SLOs, and presenting, as candidates which can be selected by a user, SLO groups satisfying those requirement values and SLO groups satisfying those requirement values as nearly as possible, and prompting the user to select a candidate. With this service level objective management system, an administrator inputs SLO names, SLO group names, the SLO names and target values for SLOs belonging to the SLO groups, a hierarchical relationships of the SLO groups, and the like. In addition, user-specified SLO names and requirement values with respect to those SLOs are received from user terminals. A combination specification means 94 calculates the degree to which the target values satisfy the requirement values for each combination of SLO groups, from the highest-ranked SLO group to the lowest-ranked SLO group.

Abstract: Systems, methods, and apparatus, including software tangibly stored on a computer readable medium, involve a future deadline for completion of a project milestone. An estimate of an amount of time slippage associated with the future deadline is received. A probability of missing the future deadline is calculated based on the estimated amount of time slippage and an amount of time remaining until the future deadline.

Abstract: Healthcare providers are faced with an extremely fast paced environment where patient care is closely coupled with quality and safety standards. To promote a safe and optimal environment for patients and healthcare workers, numerous standards must be met. The number of standards continues to grow as healthcare continues to become more complex. The present invention, and the various embodiments thereof, describes a computer based system and method for strengthening a healthcare provider's quality program through the use of quality assurance, quality improvement and performance improvement modules that help to structure, monitor and manage quality tasks. A pixel mapped calendar provides a compelling graphical representation of the current status of the various quality tasks associated with a specific date or dates to provide a visual representation of the overall health of an organization as it relates to meeting quality and safety standards.

Abstract: The present invention provides a system and process for creating an effective work schedule for a security checkpoint. The process includes the step of analyzing passenger flow to determine the coverage needed to sustain required service levels, generally through simulating the checkpoint to determine required staffing levels. Another step to optimize workforce levels and schedules is to create workforce schedules that are based on optimized person-hours and key variables. The schedule staffs as needed to achieve the required staffing levels and may consider numerous other factors, including acceptable ranges for shift lengths; a maximum number of start times; and a percentage of part-time or seasonal employees. In a particular embodiment, the schedule is formed by using linear programming to solve for a tour assignment matrix (defining a schedule) from a demand matrix representing the needed number of workers and a co efficient matrix representing the availability of workers.

Abstract: Disclosed herein is an integrated method and system for managing human resources. Specifically, the method and system integrates several processes (e.g., a process for developing a strategy and particularly for developing a set of rules on how human resources will be managed and sourced, a process for developing a long-term strategic plan for sourcing human resources to satisfy demands, a process for developing a near-term operational plan recommending individual human resources be used to satisfy selected demands, a process for selecting and assigning individual resources to specific engagements, etc.). Thus, the method operates through a spectrum of time horizons from the strategic to real time, providing a coherent and cohesive system for matching supply to demand based on the priorities of the business as represented through the set of rules.

Abstract: The present invention provides a method for staffing and scheduling agents for revenue and service channels in a skills-based routing environment. Initially, the invention receives forecasts of number of contacts, average handling times, agent shrinkage and sales ratios for a planning period from a forecasting system. Next the initial required staffing levels for different skill groups are determined and agents are scheduled. In the iterative step, a skill group is selected and unscheduled while keeping agents in other skill groups on their current schedules, staffing levels for the skill group selected is updated using a staffing model that applies contact routing rules and includes the number of agents scheduled for work in other skill groups, and reschedules agents in the skill group selected. The invention continues iterations for each skill group until one or more stopping criteria are satisfied.

Abstract: A method for cost entity matching can include constructing a first graph including a number of first entities and a number of second entities, and assigning a number of first cost values to each of a number of first edges connecting one of the number of first entities to one of the number of second entities in the first graph; adding a second graph to the first graph, wherein the second graph includes the number of first entities and the number of second entities, and assigning a second cost value to each of a number of second edges connecting one of the number of first entities in the first graph to the corresponding first entity in the second graph; and, matching each one of the number of second entities to one of the number of first entities based on the number of first cost values and the second cost values.

Abstract: Certain examples relate to computer implemented methods and systems including at least three modules whose combined functionality provides for interpretation and optimization of usual and unusual patterns in energy consumption; the identification, quantification, and monetization of hidden operating and financial waste and the accurate measurement of the results of implemented energy management solutions. The first, “Expert Module”, provides information that assists with the accurate interpretation of the information provided in the Operations module. The second, “Costs Module”, allows users to modify consumption and price components and derive the resulting operating costs based on the facility's applied or available rate structures. The third, “Operations Module”, charts and evaluates the current operating performance of a facility down to 15-minute intervals in comparison to the operating performance of a pre-selected “base year”.

Abstract: An improved method of selecting and planning the performance of various maintenance activities on a facility such as a nuclear power plant includes determining the net present value of a number of future net savings that are expected to result from performance of the maintenance activity at a given time, and selecting and planning the maintenance activities in a fashion that maximizes net present value. The method includes, for each of a number of components and a number of time periods, determining a change in the probability that a component will fail within a time period, with the change resulting from an assumption that a maintenance activity is performed. The change in probability is multiplied with the losses associated with a failure in order to determine a gross savings from which costs are subtracted to determine net savings.

Abstract: A method and system for enhancing a workflow system by providing supportive information for a project is disclosed. A purchase order relating to at least one request for at least one good, at least one service, and combinations thereof relating to the project is received from a first user. An actual data to complete a portion of the project is received from a second user in response to the purchase order. An invoice is received from the second user upon completion of the portion of the project. The purchase order, actual data, and the invoice are compared to determine a discrepancy between the purchase order, actual data, and the invoice. A proposed reconciliation from the first user or the second user is received in response to an electronic notification of the discrepancy. An approval or disapproval of the proposed reconciliation is received from the first user or the second user.

Abstract: Disclosed are various embodiments for determining inventory levels of a multi-channel seller. Order rates can be retrieved from various marketplaces in which a seller participates. An inventory depletion rate can also be determined. A period of uncertain inventory availability can be determined based at least upon an update interval with which order updates are retrieved. Inventory can be reported as unavailable based at least upon an initial quantity of the product, the inventory depletion rate, and whether the period of uncertain inventory availability is entered.

Abstract: A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, e-mail and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.

Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction.

Abstract: Implementations of the present disclosure include receiving a task including structured data and unstructured data, processing the task to generate a current task object, the current task object comprising a plurality of task attributes, retrieving a previous task object, for each task attribute of the plurality of task attributes, calculating a task attribute similarity value based on a corresponding task attribute of the previous task object, determining whether a rule is applicable to a task similarity calculation, weighting each of the plurality of task attribute similarity values using a plurality of weight values, wherein a first weight value applied to a first task similarity value is different than a second weight value applied to a second task similarity calculation when determining that the rule is applicable to the task similarity calculation, calculating a task similarity value, and providing the task similarity value to be displayed on a display.

Abstract: A computer implemented method, system and/or computer program product allocate multiple resources from multiple organizations. A series of requests for multiple resources from multiple organizations is received. The multiple resources are required to accomplish a specific task, and each of the multiple resources is assigned a probability of consumption. Probabilities of availability of the multiple resources are then determined and transmitted to the organizations.

Abstract: A method for continuous production planning includes identifying a forbidden transition associated with production of first and second end products. The forbidden transition indicates that a manufacturer should not produce the first and second end products consecutively. The method also includes identifying a bridge product associated with the forbidden transition. The bridge product represents a product that the manufacturer could produce between production of the first and second end products. The method further includes determining a quantity of the bridge product that could be produced by the manufacturer. In addition, the method includes scheduling production of the first and second end products and the bridge product. At least a portion of the quantity of the bridge product is scheduled for production between the production of the first and second end products.

Abstract: Management of patient activities for a clinician is provided via a patient activity list. The patient activity list includes a timeline view comprising a two-dimensional representation in which a first dimension corresponds with one or more patients assigned to the clinician and a second dimension corresponds with time periods. The timeline view includes one or more scheduled clinical activities, each scheduled clinical activity being presented in the timeline view based on a scheduled time and a corresponding patient. In response to a user selection of a time period in the timeline view, details of scheduled clinical activities corresponding with the selected time period are provided within the timeline view.

Abstract: A system, method, and article of manufacture are provided for technology sharing during demand and supply planning in a network-based supply chain environment. Steps included are providing locator and mapping capabilities utilizing the network. Technology that includes streaming audio, stereo audio and video data is also shared utilizing the network. Encryption capabilities for the technology are also included. Further, searching capabilities are provided utilizing the network in addition to logging events and passive user profiling. The event logging includes logging network operations. User profile data is automatically received and stored. User profile data includes user identity, state, preferences and interests. User profile data is also automatically exported to an active profile manager which automatically adds additional user profile data. Additional user profile data includes information related to whether the user is a service provider or a manufacturer and the location of user.

Abstract: Systems and techniques are provided for rationalizing resource allocations. Stored information relating to resources may be retrieved. The stored information may include characteristics of each resource. A resource rationalization category that corresponds to at least one of the characteristics may be identified, and a sub-optimal deployment of resources associated with the resource rationalization category may be determined based, at least in part, on the stored characteristics of each resource.

Abstract: A method for managing a usage cost of an asset. A user component of a business entity may access the asset after the asset has been developed by a development component of the business entity, wherein the user component receives compensation from a compensator in response to the user component having incurred a usage burden from using the asset, and wherein the compensator may have contributed to the usage burden. Alternatively, a user component of a second business entity may access an asset after the asset is developed by a development component of a first business entity, wherein second business entity receives compensation from the first business entity in response to the user component having incurred a usage burden from using the asset. The compensation has a magnitude that is a function of the usage burden. The asset may be a software application.

Abstract: A system for managing litigation documents including a computer-readable medium having a litigation management application. The application has computer-executable instructions for managing documents. The system includes a server that executes the instructions for managing documents on the computer-readable medium. The system has a database containing document information. The database is arranged with the server such that the server can access and modify document information in the database. The application includes a first documents tab that receives inputs from a first user to upload documents to the database for display in the first documents tab. The application has a second documents tab that receives inputs from a second user. The application generates a notification for delivery to the second user when the first user uploads a document to the database. The application can display the document in the second documents tab when the first user uploads the document to the database.

Abstract: In accordance with aspects of the disclosure, a system and methods are provided for managing resource allocation by generating a finance-investment plan relative to one or more time intervals while maintaining a cash reserve at a predetermined threshold based on information related to financial activities including asset related activities and liability related activities. The systems and methods may include evaluating accounts receivable patterns for each asset to determine cash surplus ranges within the one or more time intervals, evaluating accounts payable patterns for each liability to determine cash flow gaps within the one or more time intervals, maintaining an asset-to-liability ratio during the one or more time intervals, and generating the finance-investment plan while maintaining the cash reserve at the predetermined threshold within the one or more time intervals based on the asset-to-liability ratio and potential cash flow forecasting schemes for each asset and liability.

Abstract: The invention allows for the integration of structured and unstructured human activities in the context of delivering one or more service. The systems and method described improve efficiency and quality of service delivery by increasing overall productivity and by providing better accountability for the actual cost of delivery.