Abstract: A device receives information generated by execution of a parallel program, aggregates the received information, generates one or more performance indicators for the parallel program on one of a line or function basis and based on the aggregated information, and provides the one or more performance indicators to a user.

Abstract: A system and methods for reasonable formal verification provides a user with coverage information that is used for verification signoff. The coverage is calculated based on formal analysis techniques and is provided to the user in terms of design-centric metrics rather than formal-centric metrics. Design-centric metrics include the likes of a number of reads from or writes to memories and a number of bit changes for counters, among many others. Accordingly, a setup for failure (SFF) function and a trigger the failure (TTF) function take place. During SFF formal analysis is applied in an attempt to reach a set of states close enough to suspected failure states. During TTF formal analysis is applied, starting from the SFF states, to search for a state violating a predetermined property. If results are inconclusive the user is provided with a design-centric coverage metric that can be used in signoff.

Abstract: A method for displaying backup-status information for computing resources. The method may include (1) identifying at least one protected resource that is scheduled to be backed up periodically, (2) identifying a request to view backup-status information for the protected resource, (3) in response to the request, identifying each backup of the protected resource that was scheduled to occur during a prior window of time, (4) determining whether each scheduled backup of the protected resource was successful, and (5) displaying, within a graphical user interface, a visual backup status indicator for the protected resource for the prior window of time, wherein the visual backup status indicator visually indicates whether any scheduled backups of the protected resource failed during the prior window of time. Various other methods, systems, and computer-readable media are also disclosed.

Abstract: Embodiments of the invention relate to the conversion and execution of functional tests. In one embodiment, a current test step of a manual functional test is executed. The test includes a set of test steps each including at least one action and one target of the action. The test is associated with an application that includes a plurality of objects to be tested. At least two of the objects are determined to be associated with the target of the test step. A user is prompted to provide a selection of one of the at least objects for association with the target of the test step. A new test step is generated. The new test step associates the object selected by the user with the target of the current test step. The new test step is designated for automatic execution in place of the current test step for subsequent executions thereof.

Abstract: A high level interface between a remote computer and local computer operator permits the remote computer to be controlled via a sequence of interactions. The remote computer may be monitored for display information which is expected, and also controlled in the event the expected information either is or is not obtained. Command language extensions are provided which extend and complement a basic scripting language. Scripts with embedded command language extensions may be executed through a remote interface, permitting remote testing, operation and evaluation. The development of the scripts, including embedded command language extensions, may be prepared through execution of commands at the local computer on a depiction of the GUI received from the remote computer, and subsequently saved as a script.

Abstract: Electronic apparatus, systems, and methods of operating and constructing the electronic apparatus and/or systems include an embedded processor disposed in a logic chip to direct, among other functions, self-testing of an electronic device structure in conjunction with a pattern buffer disposed in the logic chip, when the electronic device structure is coupled to the logic chip. Additional apparatus, systems, and methods are disclosed.

Abstract: A computing device for use with a power system is provided. The computing device includes a processor that is programmed to organize data representative of at least one fault within the power system and to generate a graphical representation of the organized data. The computing device also includes a presentation interface that is coupled to the processor for presenting the graphical representation to a user to enable the user to identify the fault. Moreover, a user interface is coupled to the presentation interface and configured to enable the user to select at least one data point on the graphical representation such that the user is enabled to identify at least one variable of the fault.

Abstract: A firmware assisted error handling scheme in a computer system has been disclosed. In one embodiment, firmware is used to access one or more hardware-specific error registers within the computer system in response to a system management interrupt (SMI) trap. Using the firmware, an error record in a common error record format is constructed. The error record is made available to an operating system (OS) within the computer system.

Abstract: A control sever electronically connects a test server via network interfaces. The test server includes multiple storage mediums that store multiple test programs for testing the test server. The control server includes a switching control unit. The switching control unit selects one storage medium from the storage mediums as a startup device of the test server, and sends a control command to run one or more test programs stored in the startup device. In response to receiving a test result from the test server, the switching control unit selects a next storage medium from the storage mediums as a new startup device, and runs one or more test programs stored in the new staring device until all the storage mediums have been selected as startup devices one by one.

Abstract: A system includes a flash memory, an encoder, a first interface, a decoder and a controller. The encoder is configured to (i) receive data, and (ii) encode the data based on an error correction code. The first interface is configured to (i) write the encoded data to a memory cells in the flash memory, and (ii) read the encoded data back from the memory cells. The decoder is configured to (i) decode the encoded data read back from the memory cells, and (ii) based on the decoded data, determine a number of decoding errors for the plurality of memory cells. The controller is configured to, in response to the number of decoding errors being greater than or equal to a first threshold, cease accessing the memory cells. The first threshold is less than a maximum number of errors correctable by the error correction code for the memory cells.

Abstract: A system for troubleshooting control programs employs an event log that captures the values of inputs to outputs from the control program only at event times determined by changes in input or output data. The program allows the event log to be reviewed in jumps to only events which cause a change in output value of an instruction or particular change in output value of a particular instruction, greatly simplifying the troubleshooting process. The event log records a particular instruction instance associated with the event permitting the operation of the program to be studied in reverse order. The event log may also record a timestamp of the event allowing time stamped data from different devices to be synchronized with the review of the events.

Abstract: The operator terminal 150 receives input in relation to a setting status check item being a setting item desired to be checked in the diagnostic code generation terminal, and generates a status check code, so that the status check code indicates the setting status check item received in the input. Then, the diagnostic code generation terminal 10 acquires the setting status of the diagnostic code generation terminal 10 in response to receiving the input of the status check code, the setting status corresponding to the setting status check item, and generates a diagnostic code indicating the setting status based on the acquired setting status. Then, the setting status of the diagnostic code generation terminal 10 is reproduced by inputting the diagnostic code to an operator terminal 150.

Abstract: When a problem occurs in a computer system, the following processing is performed. That is, a troubleshooting procedure that includes, at least, operation content and input request for system information, presented to an operator, and in which command to acquire system information related to the input request from the information source of the system information are assigned to the input request, is referenced. Furthermore, in accordance with the command, system information is collected from an information source where system information exists. Then, after those input request for system information have been removed from the troubleshooting procedure, the resultant troubleshooting procedure is presented to the operator. Thus, the workload of the operator in the troubleshooting operation can be significantly reduced, and the time until the operation is completed is shortened, making rapid troubleshooting possible.

Abstract: A method and a system for diagnosing an apparatus are provided. The method for diagnosing the apparatus includes: determining whether the apparatus is to enter a diagnostic mode after a system is started; performing a diagnosis of the apparatus by executing a diagnostic proge apparatus is determined to enter the diagnostic mode; and performing a normal BIOS or EFI startup when the apparatus is determined not to enter the diagnostic mode. An accurate diagnosis of the apparatus can be realized by firstly determining whether the apparatus is to enter a diagnostic mode after a system is started, if yes, then the apparatus entering the diagnostic mode, and if not, then the apparatus performing a normal BIOS or EFI startup. Moreover, in case of a memory or PCI/PCIE bus error in the apparatus, since the diagnostic program is loaded prior to the BIOS startup, the fault can be diagnosed.

Abstract: Systems and methods for remotely performing testing or scanning of boards, devices and/or systems across a network to validate code stored in the subject circuits, including validation of non-volatile storage such as Flash memory and volatile storage such as RAM, containing stable content of known patterns.

Abstract: The diagnostic method is provided with no leakage of user's private information, less errors in reproduction of the setting status, and no performing of useless diagnoses. Input from a user is received by outputting a select object for limiting a diagnosis item of the diagnostic code generation terminal 10 to the diagnostic code generation terminal 10, a diagnosis item corresponding to the select object is determined in accordance with the input from the user, and performing diagnosis of the determined diagnosis item is performed. Then, a diagnostic code reflecting the result of the performed diagnosis is generated, and the setting status of the diagnostic code generation terminal 10 is reproduced by inputting the diagnostic code from an operator terminal 150. Even when a diagnostic code is repeatedly generated, information on the past diagnostic code is included in the next diagnostic code, and thus useless diagnosis processes are reduced.

Abstract: Network survivability is quantified in such a way that failure cases can be compared and ranked against each other in terms of the severity of their impact on the various performance measures associated with the network. The degradation in network performance caused by each failure is quantified based on user-defined sets of thresholds of degradation severity for each performance measure. Each failure is simulated using a model of the network, and a degradation vector is determined for each simulated failure. A comparison function is defined to map the degradation vectors into an ordered set, and this ordered set is used to create an ordered list of network failures, in order of the network degradation caused by each failure.

Abstract: A unified debug system with multiple user-configurable trace volumes is disclosed, including embodiments as a system, a method, and a computer-readable medium. Embodiments of the present invention provide more robust and flexible solutions for introducing configurable trace volumes to firmware, allowing a user to specify firmware system configurations for trace buffers, trace frames, and trace volumes, and offer other advantages over the prior art. One embodiment of the present invention pertains to a system that includes a firmware component comprising firmware, and a firmware interface communicatively connected to the firmware component. The firmware includes a plurality of trace volumes for storing a plurality of trace entries. The trace volumes are user-configurable through the firmware interface. The plurality of trace volumes includes first, second and third trace volumes. The first trace volume includes storing at least some of the trace entries to a trace buffer in a first volatile memory component.

Abstract: Disclosed are various embodiments for replication of machine instances in a computing environment. A clone machine instance is instantiated from a machine image associated with an original machine instance. A stored execution state of the original machine instance is applied to the clone machine instance. At least a portion of a series of stored events received by the original machine instance is applied to the clone machine instance.

Abstract: Business management methods for on-demand trial based marketing and sales are introduced. Using on-demand trial technology, usage metrics can be automatically generated by tracking the usage of specific products and corresponding duration. Usage metrics and other data are automatically processed to qualify and channel leads to pertinent categories in sales and marketing. The present invention facilitates a more directed effort to investigate leads and makes the information of customers available for follow-up that has higher prospective sales potential. The present invention may also be used to dispatch pre-release reports automatically to a vendor.

Abstract: A method includes creating an initial test plan including initial estimates of effort and defect distributions, creating an alternative test plan including alternative estimates of effort and defect distributions, and displaying at least one metric of the initial test plan and the alternative test plan side by side for comparison by a user.

Abstract: An electronic device including a fan unit capable of setting an air blowing direction toward any of an interface plate side of a casing and a back plate side opposite to the interface plate; a power supply unit; a first housing portion capable of housing the power supply unit and provided within the casing to be close to the back plate; a second housing portion capable of housing the power supply unit and provided within the casing to be close to the interface plate; a detection portion that detects the air blowing direction of the fan unit and a position where the power supply unit is housed; and a warning portion that operates based on the detection portion to give a warning in a case where the air blowing direction of the fan unit is different from the side where the casing houses the power supply unit.

Abstract: Embodiments of the present invention relate generally to error reporting methods and systems. An error reporting application may be configured to be a stand-alone program, embedded within another application, or added as a plug-in application. The error reporting application may also be configured to provide a mechanism for a user to describe a problem with another application and send the problem description to a configurable, user defined location. The error report from the error reporting application may then be processed by an error processing system at the user-defined location.

Abstract: A method for optimizing a diagnostic reasoner model, for use in connection with a diagnostic system for testing a system under test of an aircraft, includes the steps of querying for a plurality of primary indicators, further querying for a plurality of supplemental indicators, and updating the diagnostic reasoner model based at least in part on the supplemental indicators. The primary indicators identify one or more potential faults in the system under test. Each supplemental indicator provides information either validating or invalidating a particular primary indicator or association of primary indicators.

Abstract: Disclosed are methods, systems and products, including a method that includes monitoring one or more service providing components implemented using at least one processor-based device, the one or more service providing components being connected to an interfacing system configured to control requests for service received from client units that require servicing from at least one of the one or more service providing components. The interfacing system is also configured to assign the requests to the one or more service providing components. The monitoring is initiated by equipment associated with one or more of the interfacing system and at least one of the one or more service providing components. The method also includes generating information regarding the operability of at least one of the one or more service providing components based on data generated in response to monitoring the one or more service providing components.

Abstract: Systems and methods for dynamically updating service ranks for a plurality of service actions for an electronic system are disclosed. A central computing system may receive a plurality of service actions prioritized in an order based on a service rank associated with each service action. Each service action may correspond to one or more operations performed to attempt to repair an electronic system. The central computing system may receive feedback information for one or more service actions from a first user pertaining at least to whether each service action successfully repaired a fault for the electronic system. The service rank for each service action may be updated based on at least the feedback information, and the order for the service actions may be modified based on the updated service ranks. The central computing system may provide one or more service actions to a second user based on the modified order.

Abstract: An indication of a start of an execution of a process can be received, and a time counter associated with measuring a time elapsed can be initiated by the execution of the process. The time elapsed by the execution of the process can be compared with a predetermined threshold timeout value, and a report indicating the time elapsed by the execution of the process and whether the elapsed time exceeded the predetermined threshold timeout value can be automatically generated.

Abstract: A method and apparatus that employ the use of CDRs to effectively monitor and proactively respond to network or service events that impact performance within a network are disclosed. For example, the method receives a plurality of call detail records (CDRs), wherein each of the plurality of call detail records comprises a plurality of fields. The method determines a n-field rule signature from each of the call detail records (CDRs), and analyzes the n-field rule signatures from the plurality of call detail records (CDRs) for detecting at least one network performance problem.

Abstract: An application that resides on a subscriber PC with a constantly updated back-end knowledge base provides solutions to specific problems. The resident application, termed Computer Health and Performance Check (“CHPC”), performs preventative maintenance tasks on the subscriber's PC, such as checking for adware/spyware, viruses, determining whether the disk needs to be defragmented, and the like. In its various embodiments, the system includes a client-side resident PC diagnostic and health performance check tool that is used in conjunction with live customer assistance to provide in-home managed PC support services. Additionally, or in the alternative, customer support is automated with a knowledge base. The system supports VoIP SIP clients to automate and set up certain features.

Abstract: A printing system includes a plurality of print media processing modules which transfer print media therebetween during printing and a fault management agent associated with each of the modules for acquiring fault-related data from the respective processing module. A fault management system is in communication with the fault management agents and receives fault-related data from the fault management agents. The fault management system processes the fault related data to identify faults in the system, such as when a first of the processing modules is a cause of fault-related data acquired in a second of the processing modules. When a fault is identified, a reconfiguration agent may reconfigure the printing system to mitigate an impact of at least one of the identified faults.

Abstract: Systems and methods are presented for data quality monitoring. Data quality monitors may be created and configured to identify objects with specified data quality issues and/or property values. Objects identified by a data quality monitor can be presented to users for confirmation and resolution. Properties used by the data quality monitor to match objects may also be displayed to users.

Abstract: A method that includes monitoring, by a computing device including a processor, transaction activity level of a plurality of pre-defined IT transactions, and determining, by the computing device, that an IT outage has occurred when the activity level is below a threshold.

Abstract: The present solution is directed to a hybrid customer support model for providing remote online support service in conjunction with local onsite support service. A local technician provides on site support service for a device at a premise for a predetermined amount of time. The onsite support by the local technician may be limited to a subset of the tasks for resolving an issue with the device or otherwise be limited to applying a subset or scope of skills to resolving the issue. In one embodiment, the local technician has a first type of skill from a plurality of skills. The local technician identifies an issue with the device and sends the issue to a centralized service. The centralized service receives an identification of the issue—the resolution of which may include a plurality of tasks. In one embodiment, each of the plurality of tasks is performed by one or more remote technicians having a skill type corresponding to the task.

Abstract: A method provides, as part of a computer administration system, an administration interface that can operate almost any computerized device having a user interface. The computer administration system manages components of a computer system and the administration interface is operable to configure the components and to provide dynamic performance and configuration information of the components to the user as the components operate. The method provides a “commentary input” area on the administration interface while providing performance and configuration information of a specific component or a set of components. Thus, the method can receive comment(s) about the specific component(s) of the computerized system in the commentary input area. When this occurs, the method stores the comment(s) in a data store in a manner that associates the comment(s) with the specific component(s) that was being monitored. The method also automatically stores contemporaneous component data with each comment in the data store.

Abstract: In accordance with embodiments, there are provided mechanisms and methods for testing an aspect of a user interface determined from a database dedicated to the testing. These mechanisms and methods for testing an aspect of a user interface determined from a database dedicated to the testing can provide a testing dedicated database of aspects of a user interface. The ability to provide a testing dedicated database of aspects of a user interface can enable testing of the user interface without the limitations otherwise associated with a database of aspects of the user interface that is utilized when publishing the database.

Abstract: A system that automatically prompts a computer user about a known limitation of a product component, such as a software component. Generally, there is contemplated herein a method including providing a physical computing device, running software in the physical computing device, detecting whether the software has a known limitation, and automatically providing an advisory responsive to detecting a known software limitation.

Abstract: Methods and systems for implementing such methods for providing server fault notifications, diagnostic and system management information may include, but are not limited to: receiving a network fault status request input; illuminating one or more server node fault indicators for one or more degraded server nodes having one or more faults; receiving a server node fault status request input for a degraded server node having one or more faults; and displaying one or more diagnostic service notifications for one or more faults of the degraded server node. The displaying of the diagnostic service notifications may allow for the completion of various service operations associated with the service notifications once the information specific to a fault is presented.

Abstract: An information processing system includes an electronic device and an information processing unit. The electronic device includes a fault detection unit; a data generating unit for generating, as data, the content of the detected fault; a data dividing unit for dividing the generated data into plural division data in the case where the data exceeds a predetermined capacity; a data compression unit for compressing each of the plural division data; an identification information adding unit for adding identification information to each of the plural compressed division data; and a data transmission unit for transmitting the plural compressed division data with the identification information. The information processing unit includes a data receiving unit for receiving the plural compressed division data, and a data restoration unit for restoring the plural compressed division data into original data based on the identification information.

Abstract: A field device maintenance apparatus includes a field device connection unit that communicates with a field device whose operation contents are defined by parameters; a work-information acquisition unit that acquires parameter attribute information including whether or not the individual parameters are displayable and work instruction information that shows work contents; a display unit that displays one or more of the parameters of the field device depending on whether or not the individual parameters are displayable according to the parameter attribute information; an operation accepting unit that accepts a changing operation for changing one or more of the parameters displayed by the display unit; and an operation-history-information recording unit that records a history of operations accepted by the operation accepting unit.

Abstract: A method for estimating a candidate cause in a failure occurred in an information processing apparatus by a computer, the method includes retrieving, by the computer, a first set of incident information from a data storage region on the basis of failure symptom data which is set on the computer, the data storage region storing incident information, each piece of the incident information including failure symptom data, first cause data of a positive judgment result of a cause in the failure, and second cause data of a negative judgment result of the cause in the failure, each of the first set including the failure symptom data identical to the set failure symptom data.

Abstract: A content processing device is configured to receive a media stream via a network. The media stream may be analyzed to detect whether an anomaly is present in the media stream indicative of a potential quality defect in playback of the media stream. Data relating to a detected anomaly may be provided to a destination via the network.

Abstract: A method and system for recovery of a computing environment includes monitoring during a pre-boot phase and a runtime phase of a computing device for selection of a hot key sequence by a user and performing a recovery action in response to the selection of the hot key sequence by the user. The recovery action may be any one of a number of predetermined and/or selectable actions such as restoring system defaults, migrating memory, displaying a menu of options, setting various software flags, restarting or rebooting the computing device, and/or the like.

Abstract: Systems and methods for testing a computer program executing on a remote computer physically distant from a local computer are provided. The remote computer includes a redirection device operative to transmit the video output of the remote computer to the local computer via a network connection. The redirection device may also receive user input commands generated at the local computer and provide the input commands to the remote computer as if the input commands were physically generated by a user at the remote computer. The remote computer also includes a software program to be tested. The local computer includes a remote control software application operative to receive and display the video output transmitted from the remote computer. The remote control application also receives user input commands generated at the local computer by an automated testing application and transmits the commands to the redirection device.

Abstract: A method provides a communication link between a first location such as a digital cinema theater and a second location such as a support station. According to one exemplary embodiment, the method includes the steps of initiating a communication link between a first location and a second location in response to an activation by a user, automatically providing an identification associated with the first location to the second location via the communication link and wherein the identification enables the second location to obtain information relating to an undesirable operating condition of the first location.

Abstract: A test system uses an instrumented browser to identify events that were not successfully captured during a client web session. The identified events can be used to modify a capture system that captures the client web session. Alternatively, the test system may generate replay rules that are used by a replay system to infer the missed events while replaying of the previously captured client web session. The events can include changes to Document Object Models (DOMs) for web pages used during the web sessions. The DOMs can be used to identify significant web session events and force replay sessions into the correct states.

Abstract: Embodiments of the invention relate to the conversion and execution of functional tests. In one embodiment, a current test step of a manual functional test is executed. The test includes a set of test steps each including at least one action and one target of the action. The test is associated with an application that includes a plurality of objects to be tested. At least two of the objects are determined to be associated with the target of the test step. A user is prompted to provide a selection of one of the at least objects for association with the target of the test step. A new test step is generated. The new test step associates the object selected by the user with the target of the current test step. The new test step is designated for automatic execution in place of the current test step for subsequent executions thereof.

Abstract: Electronic apparatus, systems, and methods of operating and constructing the electronic apparatus and/or systems include an embedded processor disposed in a logic chip to direct, among other functions, self-testing of an electronic device structure in conjunction with a pattern buffer disposed in the logic chip, when the electronic device structure is coupled to the logic chip. Additional apparatus, systems, and methods are disclosed.

Abstract: A method for automated call assistance for malfunctions in an image production device may include receiving a signal from a user interface requesting call assistance, transmitting the call assistance request to an automated call assistance processing unit along with customer and image production device identification information, receiving a signal from the automated call assistance processing unit to identify one or more malfunctions, identifying one or more malfunctions, transmitting the one of more identified malfunctions to the automated call assistance processing unit, receiving a signal from the automated call assistance processing unit to perform one or more diagnostic tests on the image production device, performing the one or more diagnostic tests, transmitting the results of the one or more diagnostic tests to at least one of the user interface and the automated call assistance processing unit, receiving instructions from the automated call assistance processing unit concerning one or more remedies

Abstract: A system and method analyze reliability of an electronic device using a computing device. The method generates a component coding rule for components of the electronic device, establishes a BOM table for the electronic device according to the component coding rule, and generates component codes for the components according to the component data. The method further classifies the components into different component types according to the component codes, and calculates a failure rate for each of the components according to a parameter equation, obtains mean time between failures (MTBF) of the electronic device by calculating a sum of the failure rates of all the components. In addition, the method generates a reliability analysis report of the electronic device according to the MTBF of the electronic device. and outputs the reliability analysis report to an output device.

Abstract: A method and system for recovery of a computing environment includes monitoring during a pre-boot phase and a runtime phase of a computing device for selection of a hot key sequence by a user and performing a recovery action in response to the selection of the hot key sequence by the user. The recovery action may be any one of a number of predetermined and/or selectable actions such as restoring system defaults, migrating memory, displaying a menu of options, setting various software flags, restarting or rebooting the computing device, and/or the like.