Abstract: A method and system for achieving a remote control help session on a computing device. The method includes receiving, at an online service datacenter, a request from a remote service provider computer to obtain a pass code for an end user of a malfunctioning computing device. Sending the pass code to the remote service provider computer, wherein a service provider technician provides the pass code to the end user. Securely connecting the malfunctioning computing device to the online service datacenter. Securely connecting the remote service provider computer to the online service datacenter. Linking the remote service provider computer to a PC session indicated by the pass code and enabling the service provider computer to connect through the online service datacenter to the malfunctioning computing device.

Abstract: A failover module generates a user interface to enable an administrative user to define a failover plan for a primary site. The failover plan includes user-specified information for use by multiple operations of a failover process for failing over a server system from the primary site to a failover site. The failover plan can be stored as a data object on a computer system at the failover site. In the event of a serious failure at the primary site, the failover process can be invoked and carried out on the failover site with little or no human intervention, based on the failover plan, to cause the server system to be failed over to the failover site, thereby substantially reducing downtime of the server system and its data.

Abstract: A power-on test system is used to test a number of blades of a blade server. The power-on test system supplies power to the number of blades. The power-on test system times for the blades after supplying power, and determines whether the blades are powered on after supplying power. If one of the blades is not powered on, the power-on test system determining whether an accumulated time is less than a set power-on time. If the accumulated time is equal to or greater than a power-on setting time, the power-on test system sends internet protocol address of the blade being not powered on to be displayed.

Abstract: A fault analysis result generating system includes an extracting unit, a converting unit, a determining unit, and a result generating unit. The system extracts fault analysis files, converts the fault analysis files to a first predetermined file format which is easy to be processed, converts the fault analysis files with the first predetermined file format to a second predetermined file format, and then transfers the fault analysis files with the second predetermined file format to a learning sharing module.

Abstract: A system and method for monitoring computer applications comprising an application component table comprising a plurality of applications and application functions, wherein the applications comprise data identifying a functional status of the applications; a processor adapted to analyze the functional status of the applications based on the data; and a single status board user interface adapted to display the functional status of the applications, wherein the processor is adapted to predict when a running time of an application will be completed. The processor is adapted to determine whether the application functions fail when the applications are running; diagnose a cause of failure of the application functions; and indicate the cause of failure to a user. The processor is adapted to reconciliate information across processes supporting the applications. The system and method is adapted to send alerts to the single status board user interface of errors found in the processes.

Abstract: A storage system including a maintenance terminal, at least one disk drive, and a plurality of volumes that are provided by the at least one disk drive, and each store therein data written by the plurality of host devices. In this storage system, the maintenance terminal sets information for use to measure the performance of the storage device, and the storage device acquires the set information, measures the performance of the storage device with respect to the data stored in the plurality of volumes based on the information, and transmits, to the maintenance terminal, performance information about the performance being a measurement result. The storage system as such can collect information about the performance of a storage device that is not measurable from the side of the host devices, and a method for collecting such performance information can be provided.

Abstract: Mechanisms and methods for capturing an execution state of a failing program in a computing environment are disclosed. Embodiments can enable detection of user initiated program terminations and error information capture without incurring the overhead of a separate monitoring process. It is possible to obtain an execution trace and related state information in the event that a program has incurred a program error causing the user to terminate the program.

Abstract: A system and method for monitoring exploratory testing by a plurality of testers of software containing a graphical user interface is disclosed. The method includes recording interactions of each of the plurality of testers with a graphical user interface (GUI) under test. The recorded interactions of each tester can be stored in an interaction database. An interaction footprint map is created from the interaction database to show which portions of the GUI under test have had interaction with at least one of the testers. The interaction footprint map is displayed in relation to the GUI for at least one end user.

Abstract: An apparatus for troubleshooting a computer system of a vehicle is disclosed. In one embodiment, an apparatus for accumulating information pertaining to a computer for use in diagnostic evaluation comprises: a computer having an operating system controlling at least one process; a memory coupled to the computer, the memory containing stored program instructions executable by the computer, the instructions comprising: monitoring the at least one process; and obtaining software diagnostic data regarding the at least one process; and a wireless device coupled to the memory and configured to connect to an network, and configured to transmit the software diagnostic data over the network.

Abstract: A system is used to determine whether a display function of a basic input output system (BIOS) of a tested computer is normal. Operators can select an error information option set on an error information interface. A breakpoint address and an amending instruction can be obtained to interrupt the running of the BIOS, and parameters of a corresponding hardware of the tested computer are amended with preset values. Therefore, an error occurs in the BIOS of the tested computer. The tested computer is controlled to display the BIOS error information. Whether the display function of the BIOS of the tested computer is normal can be ascertained via comparing the displayed BIOS error information with standard BIOS error information.

Abstract: In one embodiment, a plurality of test data entries are successively displayed via a graphical user interface (GUI), with each of the test data entries including at least a test result identifier and a corresponding test result. For at least one of the test data entries, a user-selectable mechanism is provided via the GUI. When the user-selectable mechanism is selected, statistical data based on multiple executions of a test identified by a particular one of the test data entries is caused to be displayed via the GUI. Other embodiments are also disclosed.

Abstract: A computer implemented method, apparatus, and computer usable program code for performing diagnostic testing for an application executing on a computer. A diagnostic utility executes on the computer. The diagnostic utility includes a graphical user interface and a plurality of diagnostic functions. A selection of the application executing on the computer is received for diagnostic testing through the graphical user interface. Responsive to receiving the selection of the application, a set of diagnostic functions from the plurality of diagnostic functions is identified to test at least one of connectivity, operation of the application, and a presence of a set of needed files for the application to form a set of identified diagnostic functions. The set of identified diagnostic functions are identified using configuration information for the application. The set of identified diagnostic function are executed, wherein a result is generated.

Abstract: A problem management system can include a system architecture having a first horizontal layer including a plurality of access interfaces, each access interface adapted to receive a problem report from a customer. The problem report indicates that the customer is having a problem with a network-based service of a plurality of network-based services. The architecture also includes a task management domain at the first horizontal layer adapted to obtain a workflow, a problem resolution rule, or any combination thereof, from a second horizontal layer of the problem management system, and provide a diagnostic tool, troubleshooting information, or any combination thereof, via the access interface. The architecture also includes an agent support platform to provide the diagnostic tool, troubleshooting information, a trouble report associated with the customer, a problem history associated with the customer, or any combination thereof, to an agent via another access interface after the customer contacts the agent.

Abstract: Methods and apparatuses that correlate a plurality of snapshots of system resources to identify allocation of permanent resource objects are described. Each snapshot may include an inventory of resource objects already allocated at the time of the snapshot. The plurality of snapshots may be taken at different instants over a period of time. Temporarily allocated resource objects may be filtered from the plurality of snapshots to identify permanent resource objects according to the correlation among the plurality of snapshots.

Abstract: A method for prognostic maintenance in semiconductor manufacturing equipments is disclosed. The said method comprising: collecting a plurality of raw data from the default detection and classification system for equipments, preprocessing the raw data, using the neural network model (NN model) to find a plurality of health indices, generating health information by using the principal component analysis (PCA) to identify the health indices, and using the partial least square discriminated analysis (PLS-DA) to find a health report. The health report provides the engineers with current risk levels of equipments. By the health report, the engineers can initiate prognostic maintenance and repair the equipments early.

Abstract: A method for using presence information in error notification includes detecting an error associated with operation of a software system and executing a workflow in response to detecting the error to determine error transmission information instructions. The method includes using presence information to identify one or more targets for receipt of error information based on the execution of the workflow and transmitting error information to the one or more identified targets.

Abstract: A solution is proposed for managing a software application. A corresponding method starts with the step of detecting an error condition of the software application. An error message corresponding to the error condition is logged; the error message includes at least one available field for an information item of a corresponding category. For each available field, the information item of the corresponding category associated with the error message is collected; the information item is collected from one or more information sources, which are external to the software application. The error message is now completed by inserting each retrieved information item into the corresponding available field. At the end, the completed error message (or a part thereof) is output.

Abstract: A system and method for navigating a multi-hierarchical menu system using a two-dimensional controller, comprising displaying an Nth level of the multi-hierarchical menu system having a plurality of icons in proximity to a pointer on a portion of a display, scrolling the icons in a first dimension relative to the pointer responsive to operating the controller in the first dimension, and one of either selecting one of the icons in closest proximity to the pointer responsive to operating the controller in a first direction of a second dimension, or displaying a N+1th level of the multi-hierarchical menu system relative to one of the icons in closest proximity to the pointer responsive to operating the controller in an opposite direction of the second dimension.

Abstract: A computer implemented method for assisted and automated resolving of Information Technology (IT) incidents is provided. The method facilitates one or more users to define repair workflows to resolve the IT incidents. The defined repair workflows are stored in a flow repository. The stored repair workflows are accessed and invoked by the one or more users. The invoked repair workflows are interactively executed for a user assisted resolution of the IT incident. The invoked repair workflows are executed automatically for the automated resolution of the IT incident.

Abstract: A method and system for annotating an object on the graphical user interface (GUI) (“a GUI object”) during automated testing of an application. In one embodiment, the GUI of an application is tested with a test automation tool. During runtime of the automated test, the test automation tool automatically overlays a visual cue on the GUI. The visual cue points to a GUI object of the application and contains a comment regarding an event relating to the GUI object that is expected to occur in runtime.

Abstract: When events are traced, the timing stream is used to associate events with instructions and indicate pipeline advances precluding the recording of stall cycles. Additional information is needed in the trace stream to identify an overlay whose execution of code is in a system where overlays or a memory management unit are used. In the case of PC trace, additional information is added when the memory system contents is changed. Information describing the configuration change is inserted into the export streams by placing this information in a message buffer. As long as a message word is available for output, it becomes the next export word as the output of message words is continuous.

Abstract: A system and method are provided to provide enhanced exception messages for exceptions thrown by virtual machines. In one embodiment, an exception is detected when it is thrown at a virtual machine when a programming error is detected. A first message is associated to the exception, the first message including a default message. A request is received for a second message to be associated with the exception. The second message is associated to the exception in response to the request, the second message including an extended message explaining the exception.

Abstract: An image forming device which enables a user to determine a diagnostic item and to perform a system diagnosis easily. The image forming device includes a storage unit to store information corresponding to diagnostic items and keyword information for the respective diagnostic items, an input unit to receive an input of at least one input device, and a control unit to search for information corresponding to a diagnostic item stored in the storage unit which corresponds to the at least one input keyword if the at least one keyword is inputted, and performing a system diagnosis of the image forming device.

Abstract: The invention relates to a method and a device for testing complex computer-aided installations, in particular medical engineering installations, which can be operated by different persons in different ways. A plurality of operating scenarios are recorded via a recording unit. The operating scenarios are analyzed into a sequence of operating steps and assigned to classes. By accessing a rule base in which dependencies between the individual operating steps are filed, at least one test scenario is generated dynamically and automatically which can be executed automatically in a subsequent step.

Abstract: Systems, methods and articles of manufacture are disclosed for conveying which hardware components of a logically partitioned computer system are assigned to a selected logical partition of the computer system. Partition information for the computer system may be received. Further, a request may be received from a user to view which hardware components of the computer system are assigned to a selected logical partition of the computer system. Based on the received partition information, hardware components may be determined that are assigned to the selected logical partition. Based on the determined hardware components, a virtual model of the computer system may be generated that visually distinguishes hardware components assigned to the selected logical partition from hardware components not assigned to the selected logical partition. Responsive to the request, the virtual model may be output to a graphical display device.

Abstract: A system can test network performance of an electronic device via transmitting a testing file with a first designated name to a number of computers connected to the electronic device, obtaining comparison files from the number of computers after running the testing file, and replacing the names of the comparison files with standard names. The network performance of the electronic device can be confirmed via contents of the comparison files.

Abstract: A host processor is coupled to a memory controller and configurable to retrieve from the memory controller information indicative of the health of a non-volatile memory device operatively coupled to the memory controller. A host system uses the information to monitor the health of the non-volatile memory device.

Abstract: Internet connectivity evaluation provides for easy, efficient and effective testing of the Internet connectivity behavior between an operating system hosted on a computing device and an IGD (Internet Gateway Device) interacting with the computing device. With a user's computing device communicating with one or more servers, or server-type devices, interacting with, or otherwise communicating with, the Internet, Internet connectivity evaluation can quickly and cost-effectively be performed to identify known major issues in the interaction between the operating system hosted on the user's computing device and an IGD.

Abstract: A system and method for identifying a root cause of a wait in a computer system are provided. Given the identity of a thread of interest and time window, a longest wait period for the thread of interest within the time window is identified. The longest wait period is used as a starting node to generate a ready tree by walking backwards through the data in a system trace to construct a tree of readying events that ready threads for running on a processor. A potentially anomalous chain of events is automatically identified and highlighted in the ready tree. A visualization of the ready tree is presented to a user so that the user can explore the events in the tree and annotate the automatically generated tree to aid in problem diagnosis.

Abstract: A hardware independent and graphically extensible tester state browsing technique for observing and modifying operating state of test equipment includes accessing a descriptor file describing an architecture of the test equipment, invoking a set of plugins associated with one or more subsystems of the test equipment, and displaying a map with a set of drill-down mechanisms each associated with different ones of the subsystems of the test equipment which invoke the respective plugin associated with its corresponding respective subsystem.

Abstract: Failure analysis method and apparatus using failure rate data in coordination with the power on hours to more efficiently resolve computer system failures without occupying system memory or processor bandwidth. In response to a system failure, a baseboard management controller (BMC) notes the time of failure and the elapsed operating time of system components. In response to a failure of the computer system, the BMC accesses industry standard failure rate data correlating the elapsed operating time with the probability of failure for each component. By cross-referencing the time of failure with the failure rate data, the BMC automatically determines the probability of failure of each component at the time of failure of the computer system. The BMC generates a component replacement list identifying the component that currently has the highest probability of failure.

Abstract: A technique for testing applications for vulnerabilities that may be as a result of loosely defined criteria and restrictions associated with interfacing to the applications. Interfaces associated with an application to be tested are identified. The interfaces may include the names of services provided by the application as well as parameters that are passed to the services. One or more mutant requests containing one or more mutations are then generated based on the identified interfaces. The application is then attacked by forwarding the mutant requests to the application. Vulnerabilities of the application that were exposed as a result of the attack are then detected.

Abstract: A troubleshooting support device includes a keyword file storage unit in which keyword files holding keywords constituted with character strings contained in logs related to trouble that occurs in the substrate processing apparatus stored in advance, are stored. A keyword to be used for log search, selected from a keyword file specified based upon input information provided via an input unit, is set and also, a category-specific log file to be used for log analysis is set based upon input information provided via the input unit. Logs in the category-specific log file having been set are extracted and incorporated, and an analysis log file is created by sorting the extracted logs in time sequence. When the logs in the analysis log file are displayed at a display unit, a log containing the keyword having been set is located by searching through the analysis log file and is displayed in a highlighted display.

Abstract: Some embodiments of a method and apparatus for automatically generating test cases from error data have been presented. In one embodiment, the method includes providing a graphical user interface (GUI) to allow a user to submit a report of an error in a program. The report may be partially written in a natural language. Further, the method may include receiving the report from the user via the GUI and processing the report to generate a test case to reproduce the error.

Abstract: A writing data processing control apparatus includes an assignment part configured to assign processing of a plurality of pieces of writing data of predetermined divided writing regions, stored in a storage device, one by one to one of a plurality of processing apparatuses in which processing is performed in parallel, and a separation part configured, when a processing error occurred as a result of processing of writing data read from the storage device by a first processing apparatus assigned, to separate the first processing apparatus in which the processing error occurred from assigning targets of subsequent writing data processing, wherein the assignment part reassigns the processing of the writing data in which the processing error occurred to a second processing apparatus being different from the first processing apparatus.

Abstract: A file operations engine is provided that manages many user interactions with their files via a computer system. The operation engine may provide a user with the option to keep both files that have a file name conflict. It may further permit the user to rename a file involved with a file name conflict. The operations engine may also automatically rename one of the files of a file name conflict by appending a character to a root of the filename. The character may include the lowest integer available for the root in a destination for the files. The operations engine may provide the option to keep both files as part of a pre-calculation of potential errors for a requested operation. The operations engine may place file name conflicts in an error queue and permit the user to select an option to keep both files after the conflict is encountered.

Abstract: A method and system for annotating an object on the graphical user interface (GUI) (“a GUI object”) during automated testing of an application. In one embodiment, the GUI of an application is tested with a test automation tool. During runtime of the automated test, the test automation tool automatically overlays a visual cue on the GUI. The visual cue points to a GUI object of the application and contains a comment regarding an event relating to the GUI object that is expected to occur in runtime.

Abstract: An apparatus and computer instructions for interfacing with an operating system on a data processing system. Registers in a processor are allocated for use in providing a low-level console interface to a remote data processing system, wherein the registers are accessed by the remote data processing system using the low-level console interface. Data is exchanged with the remote data processing system through the low-level console interface. Also, multiple channels may be multiplexed through this low-level console interface.

Abstract: A printer system stores a trace of a printer job in storage that is either local or accessible to the printer system. A remotely implemented tool accesses the stored printer job trace. The tool includes a graphical interface that displays the printer commands in the printer job trace in a human readable format. The commands may be displayed in a first window of the interface. In one embodiment, the interface includes a second window where details of a command selected or highlighted in the first window are displayed. The tool may be implemented as a secure web browser that requires password verification to access the printer job trace. The tool may include the ability to replace confidential print data with generic or non-confidential data. The tool might further be able to display text that is embedded in a printer job trace command in ASCII and EBCDIC format.

Abstract: The whole area of volatile memories is equally divided into 16 memory blocks which are separated into 4 groups each having 4 memory blocks located away from each other. Every one of the 4 groups is selected for error-checking on memory at a power-on and is shifted sequentially. An image for selecting a plurality of error-checking types on memory is displayed on a control panel, and error-checking on memory is performed according to a user's selection. In another embodiment, instead of at a power-on, a memory check is performed as a preprocessing of a power-off, and the result of the check is stored in a non-volatile memory to display it at the next power-on. The error-checking on memory may be performed if the number of power-on times is equal to a set time, if an abnormality has occurred, or if the present time is equal to a set time.

Abstract: A method for displaying a state of a copy pair which is a pair of logical volumes belonging to one or a plurality of storage sub systems connected to a task server, including: monitoring periodically, by a backup management program on the task sever, an operation condition of an application on the task server; notifying, by the backup management program, a maintenance to a control program on the storage sub system, if the application is on a stop condition at some time; setting, by the control program which receives the notification, “on-maintenance” to an action mode on the storage sub system; after a maintenance by a user and at time of a restart of the application, checking, by the backup management program, the operation condition of the application and notifying a release of the maintenance to the control program; and setting, by the control program which receives the notification of the release, the action mode of the storage sub system to a normal condition.

Abstract: A method, system and computer readable medium for on-chip testing is presented. In one embodiment, the method, system or computer readable medium includes identifying which LBIST channels of a plurality of LBIST channels do not contribute to a particular test and excluding from that particular test each LBIST channel that does not contribute to that particular test.

Abstract: A chip testing device having a plurality of testing units is provided. Each testing unit comprises a selector, a flip-flop unit, a first buffer and a second buffer. The selector is controlled by a control signal and has a first input terminal, a feedback input terminal, and a first output terminal. The flip-flop unit has a second input terminal coupled to the first output terminal, a clock signal input terminal for receiving a reference clock signal, and a second output terminal outputting an output data. The first buffer is coupled to the flip-flop unit to convert the output data to a high voltage data, and outputs the high voltage data. The second buffer is coupled to the first buffer to convert high voltage data to low voltage data and transmit the low voltage data to the feedback input terminal.

Abstract: An embodiment of the present invention is a technique for recording relevant information in a graphical user interface (GUI) window. Relevant information on an analysis window is saved in a summary report array using one of an automatic recording mode and a selective recording mode. The analysis window is part of the GUI to analyze state information from a panel dump file retrieved from a computer system. The saved relevant information is displayed on a report window.

Abstract: A method for describing activities in software products is provided. The method provides for identifying a plurality of activities in a software product that are of interest, defining an event structure to describe each identified activity as an event, associating each identified activity with one or more problem determination technologies, executing the software product, and responsive to detecting one of the plurality of identified activities during execution of the software product, creating one or more event records for the one detected activity based on the defined event structure, initiating the one or more problem determination technologies associated with the one detected activity, and passing the one or more event records to each of the one or more problem determination technologies.

Abstract: A system for facilitating configuration of a process plant may include a process graphics editor and a process module editor. The process graphics editor may facilitate creation and/or modification of a graphical representation of physical entities in the process plant. The process module editor may facilitate creation and/or modification of a process module. A process module may include one or more interconnected process objects representative of one or more corresponding physical entities in the process plant. The system may also include a supervisor module communicatively coupled to the process graphics editor and the process module editor. The supervisor module may be capable of detecting changes made to the graphical representation of the physical entities using the process graphics editor. In response to detecting such changes, the supervisor module may instruct the process module editor to make a corresponding change, if any, to a process module.

Abstract: A method and system receives test requirements and test settings in order to design a test. An identifier is assigned to the test that was designed and the test is stored in a database using the identifier to identify the test. In addition, the test is printed on at least one sheet or form and a wireless read/write device is programmed with the identifier assigned to the test. The wireless read/write device is attached to the sheet on which the test was printed. Thus, the sheet and the wireless read/write device can be provided to a test operator to allow the test operator to wirelessly read the identifier from the wireless read/write device. Then, the test operator can access the test from the database based on the identifier read from the wireless read/write device. The test instructions (comprising the test requirements and test settings) are provided from the database to the operator to perform the test and potentially produce a physical test output.

Abstract: A multi-chassis system includes at least a first chassis and a second chassis that each includes one or more blades. The one or more blades in turn include one or more ports. The two or more chassis are connected through use of an interconnector. The multi-chassis system may also include access to one or more microprocessors that may execute thereon software that controls the propagation of the arm condition. The arm condition is generated at a first port of a first chassis or network analyzer blade coupled to the first chassis. The arm condition is then transmitted to one or more additional ports of the first chassis while not being transmitted to any ports of the second chassis. Finally, the reception of a precondition for triggering defined by the arm condition is limited to those ports that have received the arm condition.

Abstract: A communication system and a method adapted in the communication system for monitoring and remote debugging are provided. The communication system comprises a server, at least one terminal device and a customer service team end. The terminal device is to generate a terminal device data, wherein the terminal device further sends the terminal device data either unsolicitedly or on demand to the server, wherein the data processor further generates report files according to the terminal device data. The customer service team end is to retrieve the terminal device data and the report file from the server for to monitoring and remote debugging.

Abstract: A method and system is provided for testing and analyzing websites via a test-enabled web browser. In the representative embodiment a user controls a test-enabled web browser via a set of pull-down menus, thereby choosing between alternative testing and analysis functional capabilities, selecting files in which to store recordings (scripts), choosing files into which to place test results and messages, and setting various parameters that affect how the testing and analysis functions are performed.