Patents Assigned to USAA
  • Patent number: 12184599
    Abstract: Embodiments of the present disclosure include systems and methods for managing group information such as electronic mail (i.e., email) communications, text message communications (e.g., including instant messaging), calendar entries, contact information, and so forth, to improve communication effectiveness between members of a group (e.g., a group of an organization, such as a company, school, and so forth). For example, the embodiments described herein include prioritizing certain subsets of group information management data associated with a particular member of the group, to provide certain subsets of group information management data associated with the particular member of the group during a time period that is determined based at least in part on prior activity (e.g., prior usage habits) of the particular member, and to recommend suggested time periods to interact with the particular member of the group to other members of the group based at least in part on the prior activity.
    Type: Grant
    Filed: April 20, 2022
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: David M. Jones, Jr., Robert Lee Black, Timothy Blair Chalmers, Gideon Bowie Luck, Sumita T. Jonak, Ana Rosa Maldonado, Oscar Roberto Tijerina
  • Patent number: 12182791
    Abstract: Remote deposit of checks can be facilitated by a financial institution. A customer's general purpose computer and image capture device may be leveraged to capture an image of a check and deliver the image to financial institution electronics. Additional data for the transaction may be collected as necessary. The transaction can be automatically accomplished utilizing the images and data thus acquired.
    Type: Grant
    Filed: July 22, 2022
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Charles Lee Oakes, III, Randy Ray Morlen, Bharat Prasad, Troy Bartlette Huth
  • Patent number: 12184641
    Abstract: An exemplary method comprises generating receiving an authentication request from a graphical user interface on a first computing device; generating a first encrypted media element; displaying the encrypted media element on the GUI; receiving a second encrypted media element from a second computing device; upon determining that the first and second encrypted media elements have a positive match, querying an identification value associated with the second computing device; receiving the identification value associated with the second computing device; upon the identification value matching a data record within a database, determining an account associated with the data record within the database; and authenticating the first computing device by granting the first computing device access to the account associated with the second computing device.
    Type: Grant
    Filed: October 15, 2021
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Darrius Jones, Gualberto Camacho, Hoang Trung Vo, Huihui Wu, Alejandra Valles
  • Patent number: 12185133
    Abstract: Techniques provided herein employ a mesh network of wireless communication-enabled devices to monitor activity in a geographical area, such as a neighborhood or a parking lot. To this end, the mesh network monitoring system collects data about the devices found in the mesh network and establishes an expected activity level, which is used as a reference for comparing and classifying a current activity level. If the current activity level deviates significantly from the expected activity level, it may be classified as an unusual event. Upon detecting an unusual event, the mesh monitoring network may output a notification sent to the users of the devices in the mesh network. The mesh network monitoring system may help drivers determine availability of parking spots on a parking lot.
    Type: Grant
    Filed: February 24, 2023
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Arthur Quentin Smith, Oscar Guerra, Timothy Blair Chalmers, Noe Alberto Martinez, Justin Dax Haslam, Robert Lee Black, Jon D. McEachron
  • Patent number: 12181874
    Abstract: Autonomous vehicles may be terrestrial, aerial, nautical, or multi-mode and may be used to enable communications of other devices. For example, an autonomous vehicle may analyze information about a device outage and based on the information direct an autonomous vehicle to a location of the device to address the outage by adding a capability to the device.
    Type: Grant
    Filed: May 27, 2022
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: David M. Jones, Jr., Megan S. Jennings, Bradly J. Billman, Sumita T. Jonak, Priyadarshini Badugu, Justin R. Nash
  • Patent number: 12182310
    Abstract: A technique for selectively scrambling data obtained by electronic sensor devices, such as cameras, voice communication devices, and the like, is provided. A payload of the data is scrambled when one or more characteristics of the data indicate that the data may include sensitive information. The scrambled data is transmitted to a target device.
    Type: Grant
    Filed: July 14, 2023
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Ric M. Pena, Arthur Quentin Smith, Brian Tougas
  • Patent number: 12184349
    Abstract: A system may include a processor. The processor may perform operations including receiving multiple light patterns from multiple wireless devices. The operations may also include determining a location for each of the multiple wireless devices based at least in part on the multiple light patterns. Moreover, the operations may include pairing a first wireless device of the multiple wireless devices to the processor based at least in part on the location for each of the multiple wireless devices.
    Type: Grant
    Filed: September 18, 2023
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Emily Margaret Gray, Daniel Christopher Bitsis, Jr., Robert Wiseman Simpson, Manfred Amann, Donnette Moncrief Brown, Eric David Schroeder, Meredith Beveridge, Michael J. Maciolek, Bobby Lawrence Mohs, Brian F Shipley, Justin Dax Haslam, Qunying Kou, Ashley Raine Philbrick
  • Patent number: 12184664
    Abstract: Techniques are described for managing a network through use of a security device that includes, or has access to, a blockchain node. The security device may manage a network of Internet-of-Things (IoT) devices in a home or other environment. The security device may act as an intermediary to manage secure, trusted communications between the IoT device(s) and external service(s). The security device may also provide network security features such as a network firewall. In some implementations, the security device may run a blockchain node, and the blockchain could be used to establish a verifiable home identity. The security device may interact with external resources and/or services, such as utility services, e-commerce services, and so forth, through this secure mechanism.
    Type: Grant
    Filed: June 6, 2023
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Ruthie D. Lyle, Bharat Prasad, Eric David Schroeder, Minya Liang, Thomas Bret Buckingham, Gabriel C. Fernandez
  • Patent number: 12182223
    Abstract: Disclosed systems and methods allow a user to input digital content along with identification of one or more social media websites on which the user desires to publish the digital content. The systems and methods then query the identified social media webservers and retrieve a first set of publishing rules. When the digital content satisfies the first set of rules, the systems and methods query a database to retrieve a second set of rules comprising user restrictions specific to the identified social media websites. When the digital content does not satisfy at least one rule within the second set of rules, the systems and methods render a prompt on the user device to receive modified digital content. Subsequently, the systems and methods instruct the one or more social media websites to publish the modified digital content.
    Type: Grant
    Filed: September 18, 2023
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Christopher Raley, Ryan Russell
  • Patent number: 12182825
    Abstract: Disclosed herein is a compliance evaluation system, which may implement a software-based compliance evaluation tool for accurate notation, capture, and reporting of all potential compliance problems within a technical, a procedural or a process domain associated with a software program. The compliance evaluation system may enable a rapid and pro-active response to reported potential compliance problems by routing the reported potential compliance problems to appropriate analyst computers before the potential compliance problems become real and serious for company and vendors.
    Type: Grant
    Filed: July 24, 2023
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Jeffrey Walton Easley, Kenneth Thomas, Dennis Gudenau, Edward Michael Rizzolo, Charles Sullivan Heath, Jr., Abram Alian Maldonado
  • Patent number: 12182811
    Abstract: The present disclosure includes systems and methods for facilitating management of information related to electronic transactions. More specifically, the methods and systems discussed herein related to electronic transaction verification techniques that employ distributed computation methods, such as blockchains, to store transactional data for various web-based interactions, and to verify a transaction source and generate customer offers for these transactions.
    Type: Grant
    Filed: October 10, 2022
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Snehal Desai, Jennifer Hunt Erickson, Joel S. Hartshorn, Yevgeniy Viatcheslavovich Khmelev, Jeanie Graciela Lopez, Bharat Prasad, Nolan Serrao, Thomas Wayne Schwarz, Jr.
  • Patent number: 12181293
    Abstract: The present invention provides a system, method, and software for operating a taxi and delivery service using a fleet of autonomously driven vehicles amassed from a plurality of unassociated individuals and providing a graphical user interface for interested parties to register their vehicles for use and for customers to schedule services.
    Type: Grant
    Filed: August 5, 2022
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Patrick Brian Kelly, Olvin Brett Lewis
  • Patent number: 12184811
    Abstract: Aspects of the present disclosure are directed to providing in-person audio access for remote users. A remote access audio system can detect in-person audio through an array of microphones installed at a site. The remote access audio system can process the in-person audio using speech recognition techniques to determine that an in-person conversation is occurring. The remote access audio system can apply a model to the in-person conversation to determine whether the conversation is relevant to a remote user and transmit an option for the remote user to remotely join or be added to the conversation.
    Type: Grant
    Filed: May 23, 2022
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Matthew Byrd, David Joaquin Harris, Nickolaus Wayne O'Neal, Deborah Janette Schulz, Nina Cooper, Donette Rae Williams
  • Patent number: 12182839
    Abstract: A system includes a server having a database stored thereon, an operator device, and a coordinating device communicatively coupled with the server and with the operator device, wherein the coordinating device comprises a processor and a memory, and wherein the memory is configured to store instructions thereon that, when executed by the processor, cause the coordinating device to perform various steps. The steps include receiving account data, from the server, corresponding with an account of a plurality of accounts saved to the database, receiving preference data, from the operator device, corresponding with preferences of an operator of the operator device and relating to the account data. The steps also include generating an avatar reflecting the account data in accordance with the preference data, and displaying the avatar on a display.
    Type: Grant
    Filed: August 28, 2023
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Michael Joseph Gaeta, Bipin Chadha, Oscar Roberto Tijerina, Jeremy Kolt Loukas
  • Patent number: 12181872
    Abstract: A system may include one or more sensors configured to acquire data associated with a driver of a vehicle and a processor. The processor may receive the data and determine whether the data is within a baseline data associated with expected behavior of the driver. The processor may then control one or more operations of the vehicle in response to the data being outside the baseline data.
    Type: Grant
    Filed: November 9, 2023
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Kade L. Scott, Benjamin D. Ethington, Richard Daniel Graham, Matthew T. Flachsbart
  • Patent number: 12182304
    Abstract: Systems and methods for privatized presentation of private data are provided. In certain embodiments, private data contained within received electronic data is identified. Based at least in part upon the identified private data, a determination is made as to whether privatized presentation of the private data should be performed. When the privatized presentation should be performed, a primary electronic device response including non-private data of the electronic data and an indication of a location of the private data in the electronic data is generated. The primary electronic device response is provided to a primary electronic device. The indication of the location of the private data is used to instruct the primary electronic device to refrain from presenting the private data. Instead, the private data is presented to a secondary electronic device tasked with presenting the private data in lieu of the primary electronic device.
    Type: Grant
    Filed: June 15, 2022
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Snehal Desai, Stacy Callaway Huggar, Noe Alberto Martinez, Kristina Suniga-Cabrera
  • Patent number: 12179752
    Abstract: The present invention provides a vector based awareness matrix or system for mimicking a human driver situational awareness and to control a host autonomous vehicle accordingly.
    Type: Grant
    Filed: September 23, 2021
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventor: Richard John Wallner
  • Patent number: 12182609
    Abstract: Embodiments of the present disclosure include systems and methods for managing the configuration and execution of executable controls. In particular, a control execution management system may enable organizations to configure executable controls relating to certain internal and/or external processes, and for configuration and execution data for the executable controls to be maintained by the organizations, for example, in a distributed ledger (e.g., a blockchain network). Continuously monitoring configuration and execution data of the executable controls may enable an organization to always have updated information relating to the executable controls and how they impact their associated internal and/or external processes, thereby enabling the organization to, for example, provide such information to regulatory agencies, relevant stakeholders, and so forth.
    Type: Grant
    Filed: May 31, 2022
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: David Anthony Phelps, Marco Antonio Gracia, Ryan Thomas McLeod, Jacqueline Wendy Montemayor
  • Patent number: 12184814
    Abstract: Techniques are described for generating metric(s) that predict survey score(s) for a service session. Model(s) may be trained, through supervised or unsupervised machine learning, using training data such as communications from previous service sessions between service representative(s) and individual(s), and survey scores provided by the serviced individual to rate the session on one or more criteria (e.g., survey questions). The model(s) may be trained to output, based on an input session record, metric(s) that each correspond to a survey score that would have been provided by the individual had they completed the survey. The model may be a concatenated model that combines a language model output from a language classifier recurrent neural network, and an acoustic model output from an acoustic feature layer convolutional neural network. Individuals can be clustered according to the metric(s) and/or other factors, and the cluster(s) can be employed for routing incoming service requests.
    Type: Grant
    Filed: September 15, 2021
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Vijay Jayapalan, Gregory Yarbrough, Bipin Chadha, John McChesney TenEyck, Jr., Eric J. Smith
  • Patent number: 12184815
    Abstract: Predictive mapping technology is used to route a telephone call from a user to a customer service representative. The disclosed technology can use any one or more of the following factors to map a telephone call from a user to a customer service representative: (1) a sentiment score based on a topic of conversation; (2) an experience score of the customer service representative with a topic of conversation; and (3) a performance score of the customer service representative in managing a topic of conversation.
    Type: Grant
    Filed: July 21, 2023
    Date of Patent: December 31, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Kristopher Williams, Reynaldo Medina, III, Mark Anthony Lopez, Amy Daali