Abstract: Voice and video features of a software platform are integrated to enable customization of software services of the software platform on a customer-basis. Routing rules are defined to route calls to certain phone numbers or extensions to certain software services. Thereafter, when a call is received via a telephony system associated with the software platform, a routing rule customized for the software platform is identified based on information signaled with the call, such as a phone number or extension dialed to place the call. A software service is determined based on the routing rule, and the phone is connected with the software system that provides the software service.

Abstract: Disclosed are various approaches for determining an optimal communication channel for contacting a user. In one such embodiment, application usage data corresponding to user interactions on available communication channels within an enterprise environment is obtained and used to generate a knowledge graph representing an individual user communicating over two or more of the available communication channels with other users. Thus, based on the knowledge graph, at least one optimal communication channel can be provided for contacting the individual user, wherein the at least one optimal communication channel is represented in the knowledge graph.

Abstract: A system and method for monitoring, analyzing, and testing calls between computers of remotely working call center agents and callers in real-time. A real-time testing module implemented as a browser extension or a side-loaded application relays live call information and on-demand or periodic passive-test results to a test and dashboard server for analysis and triage. Additionally, the real-time testing module may actively test calling conditions between the agent's equipment and a distant caller by suspending the agents calls and tasks, intercepting and taking command of the agent's audio equipment, and placing a test call to a testing server. Thus, allowing actual data to be used in troubleshooting issues, rather than simulations or synthetic data. Dashboards with analytics and predictions are made available in both the browser application and an end point server for agents and operations/management personnel respectively.

Abstract: A system herein provides automated call-back of customers who have terminated an inbound call by exercising a call-back option of an interactive voice response unit or by abandoning the inbound call, using predictive modeling of caller value to prioritize call-backs. The call management system monitors the inbound customer call and detects any termination of the customer call. A call-back module opens a call-back record for the terminated customer call and associates that call-back record with an identified customer. The call-back module retrieves customer demographic data and other data associated with the identified customer. A predictive module determines a value prediction signal for the identified customer by modeling purchase and lapse behaviors and classifies each identified customer for either priority call-back or subordinate call-back treatment.

Abstract: The disclosed system identifies international calling performance issues of a wireless telecommunication network. The system receives network traffic data for international calls including information about call attempts to a country. The system categorizes the country into a major category and a minor category based on the call attempts information. For a subset of countries, and for each key performance indicator in a subset of selected key performance indicators, the system monitors performance using an anomaly detection model to identify an anomaly in network performance, determines an actual value of the key performance indicator for the detected anomaly, and computes a variation value of the determined actual value based on a predicted range of values. The system ranks countries using the computed variation values, to indicate problematic parts of the wireless telecommunication network.

Abstract: Aspects of the disclosure provide for the generation of a service area map for autonomous vehicles. For instance, graph nodes of a road network may be iterated through in order to identify a set of reachable graph nodes based on a set of routing parameters that define driving limits for the autonomous vehicles. The road network may include the graph nodes as well as edges connecting ones of the graph nodes. A set of S2 cells may be identified based on the set of reachable graph nodes. Vertices of each S2 cell of the set of S2 cells may be determined based on whether each S2 cell of the set of S2 cells is occupied by any of the graph nodes of the set of reachable graph nodes. Contours through cells may be drawn based on the scores. The service area map may be generated using the contours.

Abstract: A mediating method may include: preparing at least two lists that respectively correspond to different values of a specific feature and that each of which includes at least one item; receiving first information about a first terminal or a user of the first terminal from the first terminal; deriving a value corresponding to the specific feature using the received first information; selecting a first list from among the at least two lists using the derived value; determining whether a first item matching the user of the first terminal is present in the at least one item included in the first list using the first information; and when it is determined that the first item is present in the first list, transmitting second information corresponding to the first item to the first terminal, or transmitting third information corresponding to the first terminal to a second terminal corresponding to the first item.

Abstract: This is a method, as well as a client apparatus and a server apparatus to provide call continuity and a better user experience for voice over IP calling including notification of all client devices in event of call disruption to a single client device as well as support for voice over IP calling in multi-device scenarios.

Abstract: An example method performed by a processing system obtaining a first port-in number for a first mobile device from a first mobile communications service provider, wherein the first port-in number is known to be involved in fraudulent activity, constructing a social graph of communications between the first port-in number and a plurality of other numbers associated with a plurality of other communications devices, identifying, by the processing system, a maximal subgraph of the social graph, wherein the maximal subgraph connects the first port-in number and a subset of the plurality of other numbers that includes those of the plurality of other numbers for which a usage metric is below a predefined threshold for a defined period of time prior to the first port-in number being ported into the first mobile communications service provider, and identifying, by the processing system, a potential fraud ring, based on the maximal subgraph.

Abstract: A first invite message including a parent device identifier assigned to a parent device is received. The first invite message refers to an incoming call or an outgoing call. The incoming call or the outgoing call are then routed between a parent telephony application server (TAS) allocated to the parent device and a child TAS allocated to a child device. In some cases, the child device is a mobile child device that is registered with an Internet Protocol (IP) multimedia subsystem (IMS) network using a unique identifier that is associated with a child device identifier assigned to the mobile child device. The parent TAS is able to store the child device identifier and the child TAS is able to store the parent device identifier.

Abstract: An approach is provided for determining a polygon of a geographic database that overlaps a candidate polygon or candidate point. The geographic database represents stored polygons as respective polygon points with zero area. The approach involves determining proximate polygon points from among the respective polygon points with zero area that are within a distance threshold of the candidate polygon or the candidate point. The approach also involves retrieving one or more proximate polygons from the geographic database that correspond to the one or more proximate polygon points. The approach further involves determining an intersection between the one or more proximate polygons and the candidate polygon or the candidate point. The approach then involves selecting the polygon that overlaps the candidate polygon or the candidate point based on the determined intersection.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for determining a transfer option for transferring a call. One of the methods includes: dynamically capturing, by the at least one processor, during a call between a first individual and a second individual, one or more keywords from a verbal conversation between the first individual and the second individual during the call; automatically determining, by the at least one processor, a transfer option for transferring the call based on the captured one or more keywords; and transferring, by the at least one processor, the call to a transfer unit specified by the determined transfer option.

Abstract: Certain aspects of the disclosure are directed to routing decisions implemented in response to data communications. According to a specific example, one or more computer processor circuits are to interface with remotely-situated client entities using a first programming language, and to provide a database of data communications services based on a subscription. In response to receipt of a data communication, client-specific sets of control data can be identified. The client-specific sets of control data are derived from programming instructions received over a message exchange protocol and corresponding to a second programming language that is compatible with the first programming language. Based on the client-specific sets of control data and using a numbering plan area (NPA) code of the received data communication, a nearby extension of the client entity can be identified, and the received data communication can be routed to the nearby extension.

Abstract: In one or more embodiments, an apparatus includes a set of VoIP servers configured to route VoIP calls to and from a plurality of VoIP-enabled devices. Each of the VoIP-enabled devices is respectively associated with one of a plurality of client accounts. A control circuit is communicatively connected to the one or more VoIP servers and directs the VoIP servers to route VoIP calls for a client account according to a respective routing policy for the client account. The routing policy indicates one or more routing algorithms for selecting paths of a network for routing each of the VoIP calls. The routing policy also indicates a selection algorithm configured to, for each VoIP call, one of the set of routing algorithms based on a set of criteria such as date or time of the call.

Abstract: A system and method for facilitating signaling and media communication at a communication platform that includes receiving a communication request to a resource, wherein the communication request specifies a destination endpoint; establishing signaling and media communication in a session with the destination endpoint of the communication request; registering a callback resource to a signaling event of the session; monitoring signaling messages of the session; detecting the signaling event in the signaling messages of the session; and triggering the callback resource upon detecting the signaling event.

Abstract: Methods and apparatus, including computer program products, are provided for charging in multi-connectivity systems. In some example embodiments, there may be provided a method that includes marking, by a first base station serving a user equipment, at least one packet to include a first indication indicating that the at least one packet was received directly at the first base station serving the user equipment; and marking, by the first base station, at least one other packet to include a second indication to indicate that the at least one other packet was received via a second base station also serving the user equipment. Related systems, methods, and articles of manufacture are also described.

Abstract: A sensor registration method according to one aspect of the present invention includes generating association information associating port information with sensor information, the port information identifying a connection port of a first communication device to which a sensor is connected, the sensor information including a type of the sensor, converting the association information to have a predetermined format, transmitting the converted association information to an information processing device configured to process data obtained from the sensor, and registering the sensor in the information processing device by storing the converted association information into the information processing device.

Abstract: A point-to-point radio apparatus (10A or 10B) is configured to perform a first channel search (S12) to search for an idle channel available to use in a first point-to-point radio link (11A) in response to receiving a first notification (S11) indicating that a second point-to-point radio link (11E) operated by another point-to-point radio system (1E) is unavailable. This contributes to, for example, efficient channel searches in point-to-point radio systems.

Abstract: Devices, methods, systems, and computer-readable media for holding registration messages during communication session switching are described herein. One or more embodiments include a processor and memory on the IP network device wherein the processor executes executable instructions stored in memory to receive an authorization message from a host provider device, authorizing an end device to communicate through the host provider device, wherein the authorization message includes an authorization refresh timer quantity, modify the authorization refresh timer quantity from a first quantity to a second, smaller quantity, send the authorization message with the modified authorization refresh timer to the end device, receive a register message, hold the register message, and when a network switch event occurs, forward the held register message to the host provider device.

Abstract: Certain aspects of the disclosure are directed to routing decisions implemented in response to data communications. According to a specific example, one or more computer processor circuits are to interface with remotely-situated client entities using a first programming language, and to provide a database of data communications services based on a subscription. In response to receipt of a data communication, client-specific sets of control data can be identified. The client-specific sets of control data are derived from programming instructions received over a message exchange protocol and corresponding to a second programming language that is compatible with the first programming language. Based on the client-specific sets of control data and using a numbering plan area (NPA) code of the received data communication, a nearby extension of the client entity can be identified, and the received data communication can be routed to the nearby extension.

Abstract: The present invention extends to methods, systems, and computer program products for validating and supplementing emergency call information. A Public Safety Answering Point receives an emergency (e.g., 911) call from a mobile device. Parts of the emergency call are processed to identify an emergency call location. Characteristics of the emergency call are combined with characteristics of other signals to identify and emergency call event, including the emergency call location. The emergency call event is sent to the Public Safety Answering Point. Prior to receiving phase II data and possibly even prior to receiving phase I data, the Public Safety Answering Point receives the event. The Public Safety Answering Point tailors dispatch of emergency resources responding to the emergency call based on characteristics of the event, including the originating location.

Abstract: Methods and apparatus implementing a telephony terminal for connecting a telephone to a data network. In one implementation, a telephony system includes: a phone connection for connecting to a telephone; a network connection for connecting to a network; and a controller connected to said phone connection and to said network connection; wherein said controller provides a phone service for processing information for said phone connection, said controller provides a network service for processing information for said network connection, and said controller provides a network voice service for converting information to and from a network voice format.

Abstract: A mediating method may include: preparing at least two lists that respectively correspond to different values of a specific feature and that each of which includes at least one item; receiving first information about a first terminal or a user of the first terminal from the first terminal; deriving a value corresponding to the specific feature using the received first information; selecting a first list from among the at least two lists using the derived value; determining whether a first item matching the user of the first terminal is present in the at least one item included in the first list using the first information; and when it is determined that the first item is present in the first list, transmitting second information corresponding to the first item to the first terminal, or transmitting third information corresponding to the first terminal to a second terminal corresponding to the first item.

Abstract: When an account holder contacts the issuer of the account to dispute a transaction conducted with a merchant using the account, the issuer may request additional transaction details, such as purchased item level details, from the merchant via the merchant integrated dispute resolution platform. A real-time purchase inquiry sent to the merchant may request purchase information or transaction information (e.g. purchased item details, order information, order history, shipping and delivery information, etc.) associated with the transaction. The merchant may send a real-time response to the merchant integrated dispute resolution platform which may forward all or a portion of the received information to the issuer in real-time. The entire communication between the issuer, the merchant integrated dispute resolution platform and the merchant may be a sessionless (or stateless) communication, i.e. all communication among the parties may occur in a single session which may last 10 seconds or less.

Abstract: A system and method for facilitating signaling and media communication at a communication platform that includes receiving a communication request to a resource, wherein the communication request specifies a destination endpoint; establishing signaling and media communication in a session with the destination endpoint of the communication request; registering a callback resource to a signaling event of the session; monitoring signaling messages of the session; detecting the signaling event in the signaling messages of the session; and triggering the callback resource upon detecting the signaling event.

Abstract: Aspects of the present disclosure involve systems, methods, computer program products, and the like, for providing one or more toll-free services to a customer of an enterprise telecommunications network environment. In particular, the toll-free services may be provided to the customer by one or more application servers associated with the network. Through use of the systems and methods of the present disclosure, such services may be provided for the customer regardless of the method of routing through the network requested by the customer. For example, the toll-free communication may be transmitted through the network based on a destination telephone number associated with the customer. In another example, the toll-free communication is transmitted through the network based on a destination trunk group associated with the customer.

Abstract: Certain aspects of the disclosure are directed to routing decisions implemented in response to data communications. According to a specific example, one or more computer processor circuits are configured and arranged to interface with remotely-situated client entities using a first programming language, and to provide a database of data communications services based on a subscription. In response to receipt of a data communication, client-specific sets of control data can be identified. The client-specific sets of control data are derived from programming instructions received over a message exchange protocol and corresponding to a second programming language that is compatible with the first programming language. Based on the client-specific sets of control data and using a numbering plan area (NPA) code of the received data communication, a nearest extension of the client entity can be identified, and the received data communication can be routed to the nearest extension.

Abstract: A system for adaptive cloud-based work routing comprising a work router for assigning work tasks and a routing configuration server for configuring operation or monitoring performance of a work router, and a graphical user interface for configuration of a cloud-based work router.

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource duster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

Abstract: Systems, methods, and computer-readable media for validating addresses of a settlement are provided. An address validation model for a settlement is generated from an address numbering system inferred from observed addresses located in the settlement, based on the assumption that a most settlements use a regular addressing scheme. The address validation model has a first axis and a second axis having headings determined from are generated by determining known address points and headings to matched points. A mapping is determined between the coordinates of the first axis and the address points and between the coordinates of the second axis and the address points. The address validation model having the mapping is used to validate addresses for the settlement. Invalid addresses may be flagged for further review by an operator.

Abstract: An intercom network (10) for real-time audio communication between users (11a, 11b, 11c, 11d, 11e, 11f, 15a, 15b), amongst other things, is represented and described, comprising at least one stationary element (12a, 12b), as a base (13), to which the users (11a, 11b, 11c, 11d, 11e, 11f) are connected, and at least one mobile terminal (15a, 15b), such as a belt pack (16) or a mobile microphone (17) that comprises an audio input (18a, 18b), wherein audio signals can be transmitted wirelessly with the mobile terminal within the DECT frequency range to the stationary element or to another stationary user, wherein the stationary element comprises a device (19) for user management that administers the users (11a, 11b, 11c, 11d, 11e, 11f, 15a, 15b) connected to the stationary element (12a, 12b), and wherein an authorization check is carried out by the device for the logging-on of the mobile terminal to the stationary element, wherein the device (19) comprises an NFC element (20a) arranged on the stationary element (

Abstract: Systems and methods for individual telephone numbering assignment and administration in a telecommunications network are disclosed. Particularly, the invention relates to the concept of acquiring individual telephone numbers instead of acquiring a block of telephone numbers from an administration agency. According to disclosed embodiments, the system and method allow a carrier to request an individual telephone number from a numbering administrator. The numbering administrator verifies that the carrier is authorized to request an individual telephone in a particular geographic area. If the carrier is authorized, the numbering administrator obtains an individual telephone number from its database and provides it to the carrier. The carrier initiates an intra-carrier assignment with an administrative agency to get the individual telephone number assigned to it.

Abstract: Aspects of the present disclosure involve systems, methods, computer program products for consolidating toll-free features of two or more telecommunications networks. In one implementation, the network services may be consolidated through utilization of an Enhanced Feature Server (EFS) or other type of application server deployed in a telecommunications network. The EFS may be configured to receive a toll-free communication and route the communication based on the dialed toll-free number and a carrier identification code (CIC) associated with the communication. Routing the communication based at least on the CIC associated with the communication allows the telecommunications network to consolidate (and ultimately remove) a redundant network or network components from the telecommunications network to improve the operation of the network. In circumstances where a CIC is not associated with a communication, the EFS may associate a CIC with the communication for routing.

Abstract: A vehicle management system can send a first pick-up location to a remote computing device of a prospective rider. A location tracking system is configured to monitor a location of the rider as the rider walks to rendezvous with the vehicle. The vehicle management system can later determine, based on the location of the rider as the rider walks to rendezvous with the vehicle, that the vehicle could rendezvous with the rider sooner by using a second pick-up location. The vehicle management system can prompt the vehicle navigation system to cease directing the vehicle toward the first pick-up location and instead direct the vehicle toward the second pick-up location. The vehicle management system can prompt the remote computing device to cease directing the rider toward the first pick-up location and instead direct the rider toward the second pick-up location.

Abstract: Disclosed embodiments include a multi-network gateway system providing one or more third-party telecommunications service providers access to a third-party network interface across an otherwise proprietary access network maintained by a primary telecommunications service provider. Specifically, one embodiment includes an access network provided by a primary telecommunications service provider in communication with a multi-network access gateway. One subset of telecommunications information conveyed across the access network is provided to a customer of the primary telecommunications service provider. Another subset of telecommunications information conveyed across the access network is provided to a third-party network interface and to a third-party network, for the use of the third-party telecommunications service provider.

Abstract: A system, method and computer-readable medium by-passing the public switched telephone network when routing a call from a carrier network to an enterprise network are provided. A carrier gateway server is communicatively coupled with an enterprise gateway server. The enterprise gateway server is adapted to publish direct inward dial numbers assigned to enterprise extensions to the carrier gateway server. Once published, call setups originated in the carrier network may be routed directly to an enterprise network having a terminal assigned the dialed number of the call setup. Advantageously, the carrier network operator does not incur any inter-connect fee from any public switched network operator.

Abstract: Aspects of the subject disclosure may include, for example, a method including receiving, at a first carrier, a first query for a record of a called number associated with a request to connect an internet protocol call between a first device of the first carrier and a second device of a second carrier, where the first query includes an inter-carrier telephone number mapping apex domain, querying an internetwork packet exchange telephone number mapping equipment of a partner network for a pointer to a second telephone number mapping equipment of the second carrier according to the first query, querying the second telephone number mapping equipment for the record of the called number using the pointer to the second telephone number mapping equipment of the second carrier, and forwarding the record from the second telephone number mapping equipment to an internet protocol multimedia subsystem of the first carrier for routing the internet protocol call to the second carrier. Other embodiments are disclosed.

Abstract: Aspects dynamically switch between different cellular service providers that use different ones of cellular signal encoding standards during a cellular call. A cellular phone call established from an end user device to another user on a first cellular service provider. In response to determining that the performance attributes of the first cellular service provider fail to meet the boundary values, while maintaining the established cellular phone call from the end user device to the other user without dropping the established call, or a connection of the end user to the established call, the call is automatically switched to a different (second) cellular service provider that has performance attributes meeting the boundary values and using a different cellular signal encoding standard relative to the first cellular service provider.

Abstract: Aspects of this disclosure are directed to a method of routing toll-free telephone calls using a toll-free exchange, thereby minimizing the number of hand-offs, increasing the technological capability and reducing the ultimate cost of the toll-free call. Toll-free subscribers are generally assessed a cost based on each exchange plus the duration of the call. Subscribers are also limited to the decades old technological standards of PSTN switching. It is therefore an object of the present disclosure to minimize the number of exchanges, promote technological possibility and simplify the process of directing a toll-free telephone call by providing a toll-free exchange.

Abstract: According to one general aspect, in one embodiment, a method may include establishing a relationship with a plurality of external tenant systems configured to utilize an internal ERP service provider system. In one embodiment, the method may also include receiving an external tenant message from one of the external tenant systems. The method may further include, in various embodiments, converting the received external tenant message to an internal provider message. In some embodiments, the method may include transmitting the converted internal provider message to at least a portion of the internal ERP service provider system.

Abstract: A system and method for providing authentication of a user is disclosed. The use of a non-confidential and unique user identification number and a temporary access code separates authentication of the user from transmission of any user passwords or user-identifiable data, as well as provides a ubiquitous means to authenticate the user with unrelated organizations, without any information passing between those organizations.

Abstract: There is disclosed a method of distributing streamed content in a network, the network having a central server and at least a first node and a second node communicatively coupled to the central server, the streamed content transcoded at the central server as a first transcoded stream and a second transcoded stream, the first transcoded stream and the second transcoded stream being different in at least a bitrate used for transcoding. The method is executable at the central server.

Abstract: Methods and apparatus, including computer program products, for obtaining location information from a location source. A geographic reference point is determined based on accuracy of the location information. The geographic reference point is incorporated into a location result.

Abstract: A first terminal-side routing control device 13 is placed between a first communication network 21 and a first communication terminal 11. A second terminal-side routing control device 15 is placed between a second communication network 22 and a second communication terminal 12. The first terminal-side routing control device 13 includes a first via information setting unit 14 for including, in data received from the first communication terminal 11, information for specifying a routing control device 33 placed on one side of a long-distance transmission path 23 as a via device. The second terminal-side routing control device 15 includes a second via information setting unit 16 for including, in data received from the second communication terminal 12, via information for specifying a routing control device 34 placed on the other side of the long-distance transmission path 23 as a via device.

Abstract: A system is provided for integrating custom policy rules with a policy validation process for validating forms within an organization. The system may enable the organization to create new policy rules and to customize existing policy rules for forms according to various specifications. The custom policy rules may be stored in policy database and the policy validation process may be applied to validate submitted forms against the custom policy rules for identifying policy rule violations. The system may automatically apply the policy validation process upon the submission of a form to the organization for identifying violations before posting the form to the organization's system. The system may generate a policy violation results list, and may provide a display message for indicating when policy violations have been identified in the submitted form, and may also present options to the user for addressing the policy violation and approving the form.

Abstract: A graph database is described for use in connection with a contact center. The graph database includes a plurality of nodes and relationships that describe the operations, entities, personnel, and attributes in the contact center. Also included in the graph database is an attribute tree that enables a work assignment engine in the contact center to make proximity-based work assignment decisions.

Abstract: A communication is supplemented. An initiated communication directed to a unique communication destination address assigned to a receiving party is received from the receiving party. Before the initiating party is provided access to a final communication destination for the communication, providing to the initiating party at least one selectable option, receiving from the initiating party a selected option from the at least one selectable option, and supplementing the communication based on the selected option. Only after supplementing the communication based on the selected option is the initiating party provided with access to the final communication destination.

Abstract: Devices and methods are provided for implementing a network resource management system that reduces network signaling traffic through a network. A network server utilizing a communication signaling protocol is configured with functionality that reduces call set-up signaling traffic. Instead of exchanging communication signaling protocol related signaling between a calling end user device and a destination end user device when attempting to set up the call, the disclosed examples provide for determining a call status of the destination end user device before sending any communication signaling protocol related messages to the destination end user device. If the destination end user device is unavailable or is on another call, the network server uses communication signaling protocol related messages to connect the calling end user device with a voice mail server related to the destination end user device and foregoes sending communication signaling protocol related messages to the destination end user device.

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

Abstract: Systems and methods are described herein for developing a notification framework for presenting notification information to a user of an electronic device. One embodiment of a method, among others, includes receiving input from physical sensors located in proximity to an electronic device and receiving input from one or more other electronic devices in proximity to the electronic device. The method further comprises assessing a context of the electronic device from the received input. A notification framework is then determined from the assessed context. The method also includes notifying a user of the electronic device of a detected event associated with the electronic device. Notifying the user includes notifying the user within the notification framework.