Abstract: A system and method to allow call traffic localization within a mobile switching center server pool (MSS pool) or between MSS pools, provides a trunk group identifier mapped to an originating media gateway. An originating mobile switching center server (MSC server) initiates a call session with a terminating MSC server by sending a session initiation protocol (SIP) message that includes a trunk group identifier mapped to an originating media gateway identity. The terminating MSC server examines the mapping received in the SIP message, and uses the trunk group identifier to select a terminating media gateway for call routing to realize call traffic localization.

Abstract: A method and system of establishing calling preferences for a user are provided. The method includes: defining a user profile containing an association between the user and two or more communication devices, each device having an associated device type; assigning the user to at least one group; obtaining group preferences associated with one or more of the user's groups; determining user preferences for the user based on the group preferences and the device types of the communication devices associated with the user; and storing the user specific preferences in a user profile associated with the user.

Abstract: Implementations of the present disclosure involve a system and/or method for providing account information for a telephone number. All users are authenticated to ensure they may access the account information. Once authenticated, the user provides one or more telephone numbers that they would like to retrieve account information for. The system searches for the telephone number and if found, checks to ensure that the telecommunications provider services the phone number. When the telecommunications provider is the provider for the phone number, the record is retrieved and sent to the user.

Abstract: There is provided a method that includes (a) receiving an input postal address, (b) comparing the input postal address to a standard, (c) providing a single best postal address corresponding to the input postal address based on the comparing, (d) matching the single best postal address to a business in a business information database, (e) obtaining a business address for the business from the business information database, and (f) correcting the single best postal address, based on the business address, to yield a corrected postal address. There is also provided a system that performs the method, and a machine-readable medium having instructions stored thereon that cause the machine to perform the method.

Abstract: A management system facilitating deployment of customizations of an enterprise application, with the enterprise application containing software modules pre-installed on a set of servers. In an embodiment, the management system first receives a set of deployment units each containing data defining a manner of configuration affecting the operation of at least some of the software modules to attain the desired customizations, and an enterprise profile indicating the specific subset of deployment units to be deployed in each of the servers. Management system then orchestrates the configuration of the software modules installed on the set of servers according to the data specified in the set of deployment units and the enterprise profile.

Abstract: A method that incorporates teachings of the subject disclosure may include, for example, receiving a query from a call session server for a first pointer associated with a telephone number of a terminating device of a requested communication session, transmitting to the call session server the first pointer including a session initiation protocol uniform resource identifier associated with the terminating device to initiate an internet protocol communication session, receiving a notification from the call session server responsive to the call session server failing to initiate the internet protocol communication session, and transmitting to the call session server a second pointer including a telephone protocol uniform resource identifier for originating a circuit-switched communication session responsive to receiving the notification. Other embodiments are disclosed.

Abstract: A management information storage section included in a relay apparatus stores first management information for managing an address of a first buffer which stores data transmitted from a first apparatus to a second apparatus and second management information for managing an address of a second buffer corresponding to the first buffer. An information processing section swaps the address of the first buffer managed by the first management information for the address of the second buffer managed by the second management information. A transmission section transmits to the second apparatus data stored at the address of the first buffer swapped between the first management information and the second management information.

Abstract: According to one embodiment, a communication system includes at least one user apparatus and a datacenter apparatus. The datacenter apparatus includes a processor, a memory and a controller. The processor includes a plurality of containers required to execute a plurality of communication functions associated with the exchange processing between the communication terminals or between the communication terminal and the communication line. The memory stores a user ID used to identify the user apparatus. The controller provides a communication service using at least one of the plurality of containers when a use request of the communication function is received from the user apparatus.

Abstract: A dynamic call based user ID allows subscriber units to be shared amongst a plurality of users or used for a plurality of roles/uses. A voiced call sign is transmitted by a calling subscriber unit to a targeted subscriber unit. A pattern in the voice transmission of the calling unit is detected, and the voiced call sign is compared to a list of pre-stored call signs. When a match between stored calls signs and the current call sign occurs, the calling subscriber unit saves the current call sign. Fixed network equipment (FNE) then associates the saved current call sign with a subscriber unit ID (SUID) of the calling unit. The dynamic association between the call sign and the SUID allows the subscriber unit to be shared amongst different users and for different uses/roles.

Abstract: There is disclosed an image processing apparatus provided with a reader for reading an original image, a connection unit for connection with a network to which plural computers are connected, and a transfer units for transferring the image data, read by the reader, to a computer through the connection unit, the apparatus comprises a specifying unit for specifying desired one among the computers connected through the connection unit, and a designation unit for designating image reading by the reader, wherein the transfer unit is adapted to transfer the image data, read by the reader in response to the designation by the designation unit, to a computer specified by the specifying unit.

Abstract: A telecommunication system including a class 4 long distance softswitch network with one or more a core routing engines and one or more class 5 application servers. The class 4 long distance softswitch network further includes at least one edge device, which may be in the form of a session border controller or media gateway, with at least one connection, including PRI, SS7 and TDM connections, to at least one customer premise equipment of at least one retail customer, which may be an enterprise customer. The class 5 application server is configured to provide the customer with class 5 services within the class 4 network.

Abstract: A positioning system (e.g., GPS) integrated in, or coupled to, a mobile device determines the position of the mobile device. An availability status manager (ASM) in a vPBX acquires the position of the mobile device. The ASM can contain rules on how to route or otherwise control incoming phone calls based on availability status of one or more mobile devices in the vPBX network. When a call is received by the vPBX, the ASM determines the availability status of the receiving mobile device based on the geographic location of the receiving mobile device. The ASM then routes the call to the receiving mobile device, to another mobile device, or to a landline based on the availability status of the receiving mobile device and the availability status based rules.

Abstract: A system and method is provided for two-tiered load balancing on a hosted voice-over Internet protocol (VoIP) private branch exchange (PBX). The system includes a plurality of client devices, at least one device load balancer, and at least one call load balancer. The device load balancer identifies a device group to which each client device belongs; and a cluster of computing resources for processing calls for the device group. The cluster is assigned to the device group based on prescribed conditions. In response to a communications request, call load balancers in communication with the device load balancers dynamically determine if predefined conditions are currently being met within an identified cluster of computing resources. If the predefined conditions are currently being met, then the communications request for a primary client device associated with the request is established via one of a plurality of server nodes within the cluster of computing resources.

Abstract: An approach is provided for performing context based multi-modal intercom sessions. A control signal to invoke an intercom service between two or more communication devices is received. Context information associated with one or more of the communication devices is determined. An intercom mode communication session among the communication devices is established. The context information is used to customize the intercom service for one or more of the communication devices.

Abstract: Network architectures, methods, and operations for routing telephone calls are disclosed. A customer premise includes a conventional POTS dedicated communication line to a central office switch and a broadband connection to a data network. The central office switch and the data network are connected by a communication link. A first telephone call originated at the customer premise may be connected via the dedicated communication link. A second or subsequent call originated at the customer premise may be connected via the data network. Optionally, the same call identifier may be assigned to the first and second or subsequent calls.

Abstract: A system, method and computer-readable medium by-passing the public switched telephone network when routing a call from a carrier network to an enterprise network are provided. A carrier gateway server is communicatively coupled with an enterprise gateway server. The enterprise gateway server is adapted to publish direct inward dial numbers assigned to enterprise extensions to the carrier gateway server. Once published, call setups originated in the carrier network may be routed directly to an enterprise network having a terminal assigned the dialed number of the call setup. Advantageously, the carrier network operator does not incur any inter-connect fee from any public switched network operator.

Abstract: According to various embodiments of the present invention, systems and methods for routing telephone calls from host switch to remote switch in a Voice Over Internet Protocol (“VoIP”) network. In one embodiment, a system includes a host switch in a voice over internet protocol (“VoIP”) network communicably coupled with a plurality of remote switches and a public switched telephone network (“PSTN”), the host switch to receive a call from the PSTN having signaling including a location routing number (“LRN”) field, and a database communicably coupled to the host switch to identify a target remote switch of the plurality of remote switches that is associated with at least a portion of the LRN field. In addition, the host switch is to send the call to the target remote switch based on the identification by the database. Other embodiments are also disclosed.

Abstract: A system for providing termination information for an international telephone number includes a centralized database of terminating characteristics. The system may also include request processing logic that receives an international telephone number from a user. In response to receiving the telephone number, the request processing logic may automatically query the centralized database to obtain information that indicates whether the telephone number uses wireless termination. In response to obtaining the information from the centralized database, the request processing logic may automatically transmit to the user a response that indicates whether the telephone number uses wireless termination. The system may also include a database engine that uses a tree structure of linked nodes to perform a longest matching prefix search on the telephone number in response to the request processing logic querying the centralized database.

Abstract: A system and method for communication failover is disclosed. The disclosed embodiments allow voice communications (both inbound and outbound) that are normally carried by VoIP to be automatically switched over to a PSTN in the event of a failure of the VoIP communication network.

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

Abstract: A system and method for automatic proximity based call termination determines when a mobile telephony device enters a predetermined area. When that occurs, call termination instructions are automatically issued to re-direct incoming telephone calls directed to the mobile telephony device to an alternate telephone number. In some instances, incoming telephone calls directed to the mobile telephony device may be simultaneously sent to both the mobile telephony device, and to an alternate telephone number. When the mobile telephony device leaves the predetermined area, the call termination instructions are automatically canceled, and calls directed to the mobile telephony device are only sent to the mobile telephony device.

Abstract: A method that incorporates teachings of the subject disclosure may include, for example, determining at a first directory server of a first regional call processing system whether a new name authority pointer associated with a telephone number is within a first geographic region of the first regional call processing system, transmitting the new name authority pointer to a first name server of the first regional call processing system for provisioning the name authority pointer to the first name server responsive to determining that the telephone number is located within the first geographic region, and transmitting the new name authority pointer to a second directory server for provisioning the new name authority pointer to a second name server of a second regional call processing system responsive to determining that the telephone number is not located within the first geographic region. Other embodiments are disclosed.

Abstract: The present invention relates to the field of telecommunications. More particularly, to a method and an apparatus that would allow callers to time-share telephone, telecommunication or communication lines in order to truthfully vary the telephone line from which they are calling parties through the Public Switch Telephone Network (PSTN). The system would allow customers to manage the identity of their calls in ways that would maximize the probability that a called party would answer.

Abstract: A switching system that receives communications over a trunk incoming from a communications network and routes them to its subtending communications terminals responds to a stimulus, such as actuation of an actuator, by either (a) returning all of the communications that it receives on the incoming trunk at least subsequently to the stimulus to the network over a trunk outgoing to the network with instructions directing the network to redirect the returned communications to a second switching system for routing to communications terminals served by the second system, or (b) routing all of the communications that it receives on the incoming trunk at least subsequently to the stimulus to the second switching system over a trunk outgoing to the second switching system for routing to the communications terminals served by the second switching system.

Abstract: A method and system for registering a client for a call-pickup service and for executing the call-pickup service for a new call placed to a given communication device. The call-pickup service may carried out, in part, by providing the client with notification of when the new call is placed to the given communication device, the client requesting that the new call be re-routed to a location other than the given communication device, and a server re-routing the new call to the location other than the given communication device. The location other than the given communication device may be the client that registers for the call-pickup service or another location.

Abstract: A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

Abstract: A system and a method for conducting a telephone survey, which reduce the number of calls that are not answered by survey participants, are provided. The system comprises means of making outbound telephone calls with a selected call display number, storing a call record for each outbound call, and routing inbound telephone calls to a voicemail or interactive phone system if the inbound calling number is identifiable from the stored call records. The method comprises the steps of making outbound calls to survey phone numbers with the call display set to a local phone number, storing a call record with each outbound call, and routing inbound calls to a voicemail or interactive phone system if the inbound call number is identifiable from the stored call records.

Abstract: A telecommunication system is arranged between a trusted automated interactive system and a non-secure agent. The trusted automated interactive portion is operable for bidirectional communications with a caller. The agent portion is arranged to be bridged onto a communication connection between the caller (or network chat user) and the trusted interactive system under certain conditions. Sensitive data transmitted between the system and a calling user may be blocked from being communicated to the agent even while the agent is bridged onto the connection. In one embodiment, information (such as a verification of authenticity of the caller) pertaining to the sensitive data (but not the sensitive data itself) is communicated to the agent.

Abstract: Efficient telephone number mapping (ENUM) based call routing during area code splits is described. An ENUM domain management component can associate an ENUM domain name with multiple records when a numbering plan area code split links an old area code of a telephone number corresponding to the ENUM domain name with a new area code. An ENUM provisioning component can perform permissive dialing of the old and new area code during ENUM based call routing by utilizing the multiple records.

Abstract: A method includes receiving Local Exchange Routing Guide (LERG) telephone number (TN) data; comparing the LERG TN data with telephone service provider (TSP) TN data; determining whether one or more differences exist between the LERG TN data and the TSP TN data based on the comparing; generating one or more executable statements for updating the one or more differences that exist based on the comparing; and executing the one or more executable statements to match the TSP TN data with the LERG TN data.

Abstract: System(s) and method(s) are provided for enabling routing and call completion among hybrid communication services. A client component receives a request to establish a call session, the request includes a service identifier tag that uniquely discloses a requested communication service. Client component validates the tag, and generates a query that is conveyed to a server, which supplies a set of Naming Authority Pointer (NAPTR) resource records (RRs) in response to query. The client component receives the set of NAPTR RRs; validates received Telephone Number Mapping (ENUM) embedded service and protocol identifiers associated with the NAPTR RRs; and associates the received tag with a matching NAPTR RR to route the call session and complete the call. Configurable logic that dictates association of the service identifier tag with a NAPTR RR also can enable routing and call completion when the tag is unavailable. A device that exploits service identifier tag is provided.

Abstract: An architecture is presented that automatically detects a location of a user and forwards messages to a pre-configured number associated with the detected location. A location system is provided that comprises a location component and a routing component. The location component publishes presence information of a mobile device. The presence information is associated with a physical location of the mobile device. Once the mobile device's presence information is published, the routing component automatically sets the call forwarding to the physical location for communication to a user of the mobile device. The message is routed to a pre-configured number associated with the physical location of the mobile device. A user of the mobile device pre-configures numbers associated with various frequently visited physical locations (e.g., home, club, etc.).

Abstract: A profile-based system is employed to manage user identities and preferences, devices, content and/or other aspects of service delivery. The user profiles may be maintained in one or more servers or other elements located in an external network access via a customer premises equipment (CPE) gateway of a local network. The profiles can be used to map users to identities, devices, services, and other features that affect the manner in which a particular user communicates with (or through) the external network.

Abstract: A client-side signaling mechanism that allows a client to control how a telephone call is handled on a call server. The client user can create call routing rules on the client device using a client control component that manages session protocol messages. Once created, the call routing rule(s) created on the client are transmitted to the call server where a call routing component of the call server processes the rule(s) for a call related to the client. When the server receives the rule(s) and determines that the rule(s) are related to an existing call (incoming or currently in-process), the server halts current normal server rules processing for that call and executes the client-created rule(s). In one example, SIP session messages are employed for client control of server-side call forwarding.

Abstract: A method for processing dialed outgoing calls in a contact center includes a method for matching a dialed string and a method for translating the dialed string. A method for matching includes identifying a set of available number categories based on a calling profile with which the dialing agent device is configured, matching the dialed string against each of a set of patterns in each of the categories, and translating the dialed string according to the category, if any category matches and if no blocked category matches the dialed string. The number may then be translated to a translated number including a PSTN telephone number and routing characters specifying how the call is to be routed from an IP network to the PSTN. The routing may be selected to minimize the cost of the call.

Abstract: A method and apparatus for managing ENUM records is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a broker having a detection element that detects a Resource Record (RR) submission made by an IP Multimedia Subsystem (IMS), and a comparison element that retrieves from an object-oriented data storage element a zone associated with the RR, identifies a Domain Name Server (DNS) responsible for processing said zone, compares the zone with a volatile memory of the DNS, and updates the volatile memory according to one or more differences detected. Additional embodiments are disclosed.

Abstract: A system and method for communicating in a communication network, comprising presenting a communication comprising data over a communications network to a router, said router being adapted to route the communication to one of a plurality of available network destinations; automatically executing a communication targeting algorithm in the router, based at least in part on the data, wherein the communication targeting algorithm operates to contextually jointly analyze a plurality of parameters extracted from the data and a plurality of contextual parameters, to determine an optimum target for the communication, wherein the optimum target varies in dependence on both the data and the context of the communication; and routing the communication in dependence on the algorithm execution.

Abstract: A system and a method enabling a mobile user-terminal to participate as a peer in a peer-to-peer network, the system including a mobile user-terminal and a network device, the network device including a peer-communication module operative to communicate as a peer in a peer-to-peer network, a terminal-communication module operative to communicate with a user-terminal device, and a proxy module operative to perform peer operations in the peer-to-peer network on behalf of the user-terminal device.

Abstract: Communications within a communication management network are routed according to a dynamic scorecard routing method in which communication routing decision attributes of communication route destinations are monitored through data feeds from the communication route destinations at a communication router. Values of the communication routing decision attributes are processed to produce processed attribute values and these processed attribute values are stored in a scorecard routing database. Thereafter, upon receipt of an indication of an inbound communication, a call controller is instructed to route the inbound communication to one of the communication route destinations according to assessed scores of the communication route destinations compiled using the processed communication routing decision attribute values stored in the scorecard routing database.

Abstract: A base station of a cordless telephone includes a transceiver, a control module, a connection handler, and a media handler. The transceiver wirelessly communicates with a handset. While the handset is operating in a standby mode, the transceiver transmits a signal to instruct the handset to exit the standby mode. The control module establishes a permanent virtual circuit with the handset that includes a predetermined user datagram protocol (UDP) port or a negotiated UDP port. The control module negotiates, with the handset to determine a feature subset of the handset and transmits packets to the handset via the permanent virtual circuit. The packets are selected based on the feature subset of the handset. The connection handler is configured to establish a switched virtual circuit with an endpoint device via a communications channel. The media handler is configured to convert media packets into first and second digital audio compression formats.

Abstract: A method of managing an IP call between a calling party and a called party, the method comprising receiving, at a gateway, a request to set up the call from the calling party; determining, from the request, a requirement to route the call through an interceptor; forwarding the request from the gateway to the interceptor; setting up an IP call between the interceptor and the called party; setting up an IP call between the interceptor and the calling party; and operating the interceptor as a back-to-back user agent (B2BUA) between the calling party and the called party.

Abstract: The invention relates to a method to provide an operator selection service for subscribers of a communications network (CN?), wherein the subscribers terminals (T1, T2, . . . , Tn) are connected to one local exchange (ILEX) of a first operator, wherein said local exchange (ILEX) detects, whether call handling of an incoming call request is to be performed within network devices of said first operator or to be passed to a second operator, wherein, if a call is to be passed to the second operator, the local exchange (ILEX) identifies the calling address and the called address and sends a call information (M1) comprising said addresses to a call server (LS1, LS2) of the second operator, the call server (LS1, LS2) sends back a connection request (M2) to establish a call connection between selected terminals (T1, T2, . . .

Abstract: A technique for managing call-routing numbers in a mobile communication network using a distributed switching system is provided. The switching system embodies a cluster configuration, wherein at least one cluster of the switching system comprises a plurality of cluster members, each of which is capable of routing an incoming call based on a call-routing number temporarily associated with the call. A defined series of call-routing numbers is distributed between the plurality of cluster members. The management technique makes use of a common data structure which defines an amount of assignments equal to the length of a given series of call-routing numbers, wherein each assignment uniquely associates a cluster member with one or more least significant digits of the numbers of the number series.

Abstract: A method and system are disclosed for analyzing policies for compliance with a specified policy. The method comprises the steps of creating a policy template representing said specified policy, and comparing a group of given policies to said policy template to determine whether said given policies conflict with said specified policy. In the preferred embodiment of the invention, the specified policy may include specified rules, the given policies include a plurality of given rules, and the policy template expresses said specified rules. In this preferred embodiment, the comparing step includes the step of comparing said plurality of given rules to the policy template to determine whether any of said given rules conflicts with said specified rules. In addition, preferably, if conflicts are found between said given policies and said specified policy, the given policies are modified to eliminate the conflicts.

Abstract: A system and method for analyzing information associated with voice calls placed during a telephone number advertising campaign is described. The system receives information characterizing voice calls to advertiser telephone numbers and information from advertisers such as information about the outcome of the voice call (e.g., conversion information). The system correlates the voice call information with the advertiser information and generates reports based on the correlated information. The system can perform or enable the performance of other actions based on the correlated information. For example, the system may modify an ongoing advertising campaign based on an analysis of the correlated information.

Abstract: An Internet protocol query for Internet protocol private branch exchanges including a private branch exchange that is connected to the public switched telephone network for receiving a call setup request, the private branch exchange not being enabled for receiving calling name delivery information from a telecommunications circuit; at least one of an incumbent local exchange carrier switch and a competitive local exchange carrier switch in communication with the private branch exchange, the at least one of the incumbent local exchange carrier switch and the competitive local exchange carrier switch having the telecommunications circuit not enabled for calling name delivery information retrieval; a network in communication with the private branch exchange; and a calling name delivery database in communication with the network for receiving calling name delivery queries from the private branch exchange based on the call setup request. Methods for routing calls based on ENUM information is also included.

Abstract: Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.

Abstract: A system and method for processing calls in a call center are described. A call session from a caller via a session manager and including incoming text messages of a verbal speech stream is assigned. The incoming text messages are progressively visually presented throughout the call session to a live agent on an agent console operatively coupled to the session manager. The incoming text messages are progressively processed through a customer support scenario interactively monitored and controlled by the live agent via the agent console. The incoming text messages are processed through automated script execution in concert with the live agent. Outgoing text messages are converted into a synthesized speech stream. The synthesized speech stream is sent via the agent console to the caller.

Abstract: A method and apparatus for detecting and determining the location of a coverage hole in a communications network such as a cellular communication system wherein the location is determined from operational parameters and/or by network elements themselves. Additionally is a method to reduce a hole by adjusting antennae parameters preferably remotely and automatically and this can be done in conjunction with hole location to optimise the system.

Abstract: A computerized method and related system and software for simplifying telephonic calling, comprising: designating a default destination area code; the user specifying a destination telephone number; and as a default, causing the call to be signaled using the designated default destination area code in combination with the specified destination telephone number, without the user entering the designated default destination area code when specifying the destination telephone number.