Abstract: Aspects of the subject disclosure may include, for example, a system that manages reuse of mobile subscriber identity information. The use of a same generic mobile subscriber identity information by multiple devices can be based on the mobility and/or device location. Other embodiments are disclosed.

Abstract: Methods, apparatuses and systems for establishing a telecommunication session may include receiving a plurality of communication identifiers of a first type, determining one or more communication identifiers of a second type based on, for each, its association with at least one of the communication identifiers of the first type, associating the one or more communication identifiers of the second type with an identifier of the telecommunication session, receiving a request to join the telecommunication session and bypassing an authentication action and granting the request to join the telecommunication session. Alternatively, methods, apparatuses and systems for establishing a telecommunication session may include initiating, at a time based on at least a time period associated with the telecommunication session, one or more connection requests, each connection request directed to one of the communication identifiers of the second type that is associated with the identifier of the telecommunication session.

Abstract: In one embodiment, a method for generating a recommended change to a communication behavior of a first user of a network includes identifying a communication pattern in accordance with data extracted from communications collected in the network, wherein the data is associated with at least one of the first user and an endpoint other than the first user, and generating the recommended change based on the communication pattern, where the recommended change is to the communication behavior of the first user.

Abstract: Associating customers of a contact center with their social media presence may provide mutual benefits to the customer and contact center. For example, a business operating a contact center can receive information about their current and potential customers and customers can receive additional information, incentives, or other perks by allowing access to their social media profile. When a customer initially calls a contact center, they are provided with a code and asked to post the code on a page or other aspect of the company's social media presence. The social media identity of the customer can then be associated with the customer placing the call. The call center can then access additional information about the customer and respond accordingly.

Abstract: A system or a method may be provided that automatically distinguishes between a hold status and when someone live is talking on the phone. For example, the caller's phone may detect when the call holding has ended and a customer service representative is now actually on the line. The phone may alert the user to pick up the call at that time, such as utilizing a call-back mechanism. In an embodiment, the system may analyze and learn the various call holding music or recordings of call centers. The system may detect when the call holding music or recording ends in a telephone call and may alert the user.

Abstract: A method operating a telecommunications system including a base station and plural terminal devices arranged to communicate over a radio interface supporting a downlink shared channel conveying user-plane data from the base station to the terminal devices and a downlink control channel conveying control-plane data from the base station to the terminal devices. The control-plane data conveys information on physical resource allocations for the downlink shared channel for respective of the terminal devices. The radio interface is based on a radio frame structure including plural subframes each including a control region supporting the downlink control channel and a user-plane region supporting the downlink shared channel. The method uses the control region of a first radio subframe to convey an indication of a physical resource allocation for a first terminal device on the shared downlink channel in the user-plane region of a second radio subframe subsequent to the first radio subframe.

Abstract: In some examples, a cloud-based services exchange comprises a plurality of interconnection assets configured to connect at least one customer of the cloud-based services exchange to a plurality of cloud service providers; and an orchestration engine configured to modify the plurality of interconnection assets by receiving an indication of a client request for cloud exchange services offered by the cloud-based services exchange; selecting a workflow for providing the cloud exchange services, wherein the workflow specifies a set of tasks to be performed to fulfill the client request for the cloud exchange services; call one or more microservices to perform the tasks of the set of tasks as specified by the selected workflow; consolidate responses received from the microservices after performing the tasks; and send a response to the client request for the cloud exchange services based on the consolidated responses.

Abstract: Provided is a method of identifying a monitoring template for a managed service based on a Service-Level Agreement (SLA). A tag on a monitoring template is compared with a tag on a service template used for implementing the managed service, wherein the tag on the service template is based on the SLA. In response to a match between the tag on the monitoring template and the tag on the service template, a monitoring template is identified for the managed service.

Abstract: A method operating a telecommunications system including a base station and plural terminal devices arranged to communicate over a radio interface supporting a downlink shared channel conveying user-plane data from the base station to the terminal devices and a downlink control channel conveying control-plane data from the base station to the terminal devices. The control-plane data can convey information on physical resource allocations for the downlink shared channel for respective of the terminal devices. The radio interface uses a radio frame structure including plural subframes. Each subframe includes a control region supporting the downlink control channel and a user-plane region supporting the downlink shared channel. The method uses the control region of a first radio subframe to convey an indication of a physical resource allocation for a first terminal device on the shared downlink channel in the user-plane region of a second radio subframe subsequent to the first radio subframe.

Abstract: A method for injecting information into a deliberation includes extracting at least one concept from a plurality of statements asserted by at least one participant of a group, correlating the at least one concept to a goal of the deliberation, tagging at least one of the plurality of statements with an identifier of a participant who asserted the statement, clustering a plurality of participants of the group according to a slant on each of the at least one concept, searching, using the at least one concept, tagged statements and a cluster of participants, for new information or concepts that negate at least one slant that is not in agreement with the goal, and injecting the new information into the deliberation.

Abstract: Systems and methods are provided for enabling extensibility of discrete components (e.g., memory, storage, cache (hardware- or software-based), network/fabric, capacity, etc.) within a hyper-converged infrastructure. In the context of extending the storage component, an external storage device is connected to a hyper-converged appliance (“node” or “host”) via an Ethernet-based host bus adapter (“HBA”). Utilizing ATA over Ethernet (“AoE”) as the communication protocol, storage drives within the external storage device appear as direct-attached storage to the hypervisor of the hyper-converged appliance, extending the pool of storage resources available for allocation by the hyper-visor.

Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

Abstract: Systems and methods to selectively block calls from reaching destinations based on an input received from a callback connection. One embodiment includes a web server to receive a selection of an advertisement from an customer and to obtain a communication reference from the customer in response to the selection; a session border controller to interface with a packet switched network; and one or more telecommunication servers coupled to the session border controller and the web server, the one or more telecommunication servers to establish a connection for real time communications using the communication reference, to initiate a connection for real time communications with an advertiser of the advertisement after receiving an indication of acceptance of the connection established using the communication reference; where the advertiser is charged an advertisement fee in response to establishing a connection for real time communications between the advertiser and the customer.

Abstract: Methods, systems, and computer-readable and executable instructions for managing a voicemail system are described herein. One method for managing a voicemail system includes receiving a call log from a voicemail box subscribed to a voicemail management system, identifying metadata associated with the call log from the voicemail box, identifying one or more criteria within the metadata based on a request for a report, and generating a report using the one or more criteria within the metadata associated with the call log from the voicemail box to manage the voicemail system.

Abstract: Methods, systems, and computer-readable media for implementing service-oriented system optimization using static analysis are disclosed. A cross-service static analysis is performed for program code of a plurality of services in a service-oriented system. Based on the cross-service static analysis, one or more service dependencies in the program code are determined. An optimized configuration for the service-oriented system is determined based on the one or more service dependencies. Individual ones of the services are deployed to the service-oriented system based on the optimized configuration.

Abstract: A call translation system and a method for operating the management system in a controlled environment is disclosed. The call translation system includes a calling device and a call translation server. The calling device receives authorization from the call translation server to conduct call sessions within the controlled environment. The calling device further receives a call session application from the call translation server that enables the calling device to initiate and establish call sessions through the call translation server. The call session application allows a user of the calling device to select outside parties to add to the call session.

Abstract: In accordance with one or more aspects, criteria including both a type of communication and a user signal are received. Additionally, a response to be stored as a pre-determined response is received. Both the criteria and the response are stored. When a communication satisfying the criteria (both the type of communication and the user signal) is subsequently received, the pre-determined response is sent to the device from which the communication is received.

Abstract: A computing platform having at least one processor, a memory, and a communication interface may receive, via the communication interface, a first content stream containing status information associated with a customer session. Responsive to receiving the first content stream, the computing platform may generate a feedback request, which is transmitted via the communication interface to a remote client device, causing the feedback request to be displayed on the remote client device. The computing platform may receive, via the communication interface, a second content stream containing information received from the remote client device in response to the feedback request. Responsive to receiving the second content stream, the computing platform may generate and transmit advice via the communication interface to the remote client device, causing the advice to be displayed on the remote client device.

Abstract: A machine may be configured to generate and provide, for example, a voice-user interface to a social networking service. The voice-user interface may enable a member of the social networking service to access member profile information for other members of the social networking service. Using the voice-user interface, a first member of the social networking service can speak a natural language command or request to receive an aural response that includes information regarding a second member of the social networking service. In this manner, the first member can request and receive specific member profile information of a second member. In another aspect, the first member can record audio notes to be assigned to his or her own member profile or assigned to a member profile of the second member. The first member may subsequently use the voice-user interface to have such audio notes played back when desired.

Abstract: Content delivery systems and related methods can provide dynamic content across a network, based on detected network performance. An exemplary method can include transmitting a request to deliver requested content over a network. The method can further include transmitting a first confirmation responsive to receiving a test packet. Additionally, the method can include receiving, a first data set that is at least a first portion of the requested content and which includes a second request for confirmation, and transmitting a second confirmation. Finally, the method can include receiving a second data set, the second data set that is at least a second portion of the requested content and that is different from the first portion of the requested content.

Abstract: A method, system, and computer accessible medium for an identity based user interface. An identity based user interface may display user interface elements including communication-related information for a plurality of identities. The communication related information may indicate multiple communication mechanisms for each identity. In response to selection of one of the communication mechanisms, an identity based user interface may initiate communication with the corresponding identity using the selected mechanism. An identity based user interface may also display information regarding the presence, reach-ability or future availability for one or more of the identities and may request and receive such information from an identity framework. An identity based user interface may utilize shared identity objects to store and maintain the communication related information.

Abstract: According to an embodiment, an information notification supporting device includes an analyzer configured to analyze an input voice so as to identify voice information indicating information related to speech; a storage unit configured to store therein a history of the voice information; an output controller configured to determine, using the history of the voice information, whether a user is able to listen to a message of which the user should be notified; and an output unit configured to output the message when it is determined that the user is in a state in which the user is able to listen to the message.

Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from a mobile device and identifying the call as a customer service support inquiry. The method may further provide intercepting the call and redirecting the call to an interactive voice response proxy device responsive to identifying the call as a customer service support inquiry, accessing a database responsive to receiving the call and retrieving a data record that was created when the call was initiated.

Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

Abstract: A system and method that includes receiving a messaging request that includes communication intent parameters and a set of communication destinations, wherein the messaging request is authenticated as a request of a first account; dynamically transforming messages according to individual communication destinations, wherein for the set of communication destinations: selecting a communication mode according to communication intent parameters, transforming content of the messaging request, and transmitting transformed content to a destination endpoint in the selected communication mode.

Abstract: A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded.

Abstract: A computer receives an incoming call by a cognitive computing service. The computer determines, by the cognitive computing service (CCS), caller details that the incoming call is not within intended recipient preferences, based on comparing the caller details to call log information database and call information database, wherein the call log information database and call information database comprises previous caller details. The computer references, by the CCS, additional caller details from the call log information database and call information database relating to the caller details. The computer determines whether an intended recipient of the incoming call would reject the incoming call and based on the computer determination that the intended recipient of the incoming call would reject the incoming call the computer rejects the incoming call.

Abstract: Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. A first processing circuit is communicatively coupled to an IPBX server that routes VoIP calls for a plurality of end-users having respective VoIP-enabled devices and generates call event messages for the routed calls. The first processing circuit generates call summary metrics from the call event messages. A second processing circuit evaluates the call summary metrics to identify a set of incoming calls to the IPBX that were missed and have not been returned by the end-users. The second processing circuit cross-correlates the identified set of incoming calls with a secondary data source to determine a respective priorities for the set of incoming calls. The second processing circuit stores data indicating calls of the identified set have a higher priority.

Abstract: A serverless Page Party (SPP) station is provided for page announcing and party line conferencing that is configured to implement mutual provisioning to allow all SPP stations within a system to mutually maintain their configurations in runtime, and multiple master station negotiation and master failover. Plural SPP stations are connected with Ethernet cable or WIFi to a network and therefore without need for expensive and cumbersome cabling and daisy-chain configuration among stations. SPP stations route packets between each other via multicast technology and without need for a IP-PBX or other server (e.g., a SIP server) for controlling inter-station connections. In Mutual Provisioning Mode, SPP stations operate using a system configuration obtained from other SPP stations already on the network using a command channel. System configuration is maintained by a SPP station designated as a master station. Plural SPP stations can negotiate among themselves to designate a new master station.

Abstract: A mechanism enabling a user whose user device has received a notification on messages waiting delivery, messages being deferred or waiting for another reason, to convey message-specific, possibly different handling instructions in one go to a network entity responsible for handling of the waiting messages.

Abstract: Input of a conversation is received. The conversation includes at least a first user. An utterance of the conversation is analyzed to identify a dialog act attribute, an emotion attribute, and a tone attribute. The dialog act attribute, emotion attribute, and tone attribute are annotated to the utterance of the conversation. The conversation is validated based on the annotated attributes compared with a threshold. The annotated conversation and the validation of the conversation are stored.

Abstract: A method for self-learning adaptive routing can include receiving a contact along with a sequence of events from a customer via a graphical user interface on a web page within a browser window. A universal resource locator (“URL”) of the web page can be captured and mapped with the sequence of events to the contact. A matching routing rule can be used to route the contact to an appropriate customer service queue. An agent associated with the customer service queue can view a co-browsing preview of the customer's desktop, which the agent can use to transfer the contact to a different customer service queue. A machine learning algorithm can create a new routing rule based on the URL of the web page, the sequence of events, the co-browsing preview, the second routing, and the determination that the second agent associated with the second customer service queue resolved the contact.

Abstract: A system and method for dynamically selecting speech recognition functionality on a client device for recognizing user speech inputs are disclosed. Such selection may be made based on speech recognition functionalities actually available on the client devices. The speech functionalities that may be dynamically selected may include, without limitation, speech recognition software and/or services, speech libraries, kernel drivers, speech recognition hardware, audio hardware, and/or any other speech functionality available on a client device. User speech inputs may be processed via the selected speech functionality for generating control commands in a virtual space. In some implementations, remote speech recognition support may be evoked when a client device does not have any speech recognition functionality on the client device.

Abstract: A first mobile device and a plurality of other mobile devices connect to a network. A routing configuration table is configured. The routing configuration table includes rules about sharing communication between the first mobile device and the plurality of other mobile devices. The first mobile device is paired with the plurality of other mobile device based on the routing configuration table. A determination is made whether the first mobile device has received a communication. In response to the determination that a communication has been received by the first mobile device, the communication is transferred to at least one mobile device of the plurality of mobile devices based on the configuration table.

Abstract: Systems, methods, and computer program products for provisioning a temporary disposable number are described. A user can be provided with a pool of available temporary disposable numbers that have a limited shelf life. The user can select one of the available temporary disposable numbers while submitting a permanent phone number associated with a communications device (e.g., mobile phone, home phone, business phone, etc.). Prior to activating the selected temporary disposable number, the temporary disposable number is linked to the permanent phone number. After activation, when an incoming call to the temporary disposable number is received, the permanent phone number is identified to be associated with the temporary disposable number being called. The incoming call is then forwarded to the communications device on which the permanent phone number is established.

Abstract: A monitoring device responds to status data pushed from a network device, and also manages a link with another network device, the link allowing the monitoring device to pull status data from the second network device. The monitoring device receives packets including status, the data indicating activity for one or more clock ticks. The monitoring device can compute statistical measures, rather than the network device. The monitoring device maintains the status data in a buffer. The monitoring device lags actual activity, but has is more likely to capture delayed packets. The network device sends packets as wrappers, each wrapper indicating sets of status information. When the information in a wrapper crosses a clock tick boundary, the monitoring device allocates reported activity among clock ticks, assuming that activity follows a uniform distribution.

Abstract: Concepts and technologies disclosed herein are directed to behavior-based filters for signaling system number 7 (“SS7”) networks. According to one embodiment disclosed herein, a behavior-based SS7 filter executed by a processor can receive SS7 traffic. The behavior-based SS7 filter can determine a behavioral characteristic from the SS7 traffic and can compare a behavior of the SS7 traffic, based upon the behavior characteristic, to a behavior profile. The behavior-based SS7 filter also can determine whether the behavior of the SS7 traffic fits within a tolerance threshold of the behavior profile. If the SS7 traffic fits within the tolerance threshold, the behavior-based SS7 filter can instruct a signal transfer point (“STP”) to which the SS7 traffic is directed to allow routing of the SS7 traffic. If, however, the SS7 traffic does not fit within the tolerance threshold, the behavior-based SS7 filter can instruct the STP to deny routing of the SS7 traffic.

Abstract: Methods, systems, and computer-readable media for implementing service-oriented system optimization using edge relocation are disclosed. An optimized configuration is determined for a service-oriented system based on trace data for a plurality of service interactions between services. One or more of the services are relocated to one or more edge hosts based on the optimized configuration. The relocation improves a total performance metric in at least a portion of the service-oriented system.

Abstract: Methods, systems, and computer-readable media for implementing service-oriented system optimization using partial service relocation are disclosed. An optimized configuration is determined for the service-oriented system based on performance data. The optimized configuration improves a performance metric in the service-oriented system. A partial service is automatically generated based on an original service in a service-oriented system. The partial service includes a first set of program code from the original service and excludes a second set of program code from the original service. The first set of program code is included in the partial service based on its frequency of use. One or more instances of the partial service are deployed to the service-oriented system based on the optimized configuration.

Abstract: A cloud-based global alarm annunciation broker assist in locating and contacting suitable technical support personnel in response to detected alarm events at a plant facility. The system comprises a cloud-based framework that dynamically matches on-site alarm events to domain experts capable of addressing the alarm events. The framework uses an agent-based architecture to gather industrial data from data sources within the industrial environment, including time-series alarm data. The data is received at a cloud platform, where broker services perform a global search for suitable technical support resources in response to alarm events identified by the collected data. The brokering system can automatically generate service tickets and send notifications to both end users and system managers/supervisors, and can notify application-level experts about events and anomalies that emerge from the on-premise processes being monitored by the cloud-based broker system.

Abstract: A method to assist with processing distributed jobs by retrieving and/or synchronizing supplemental job data. The method includes receiving a request to perform a job and opening a first connection (e.g., persistent connection) between a primary machine and a secondary machine, and transmitting by the primary machine a request pertaining to the job to the secondary machine using a second connection, the job to be performed by the secondary machine. The method also includes receiving by the primary machine using the second connection a task request for supplemental information pertaining to the job, transmitting by the primary machine a task response including the supplemental information to the secondary machine, and receiving a job result for the job using the second connection.

Abstract: The disclosure generally describes computer-implemented methods, software, and systems for self-learning localization services. A computer-implemented method includes: identifying, at a location remote from a first application, a request for localization of a string value associated with the first application from a source language to a target language, sending the string value to a translation request buffer in response to a determination that the localization of the string value in the target language is unavailable, and triggering, in response to satisfaction of at least one heuristic analysis, a translation process of the string value from the source language into the target language where the string value is retrieved from the translation request buffer. In some instances, the location remove from the first application is a centralized localization service accessible by remote requests from a plurality of applications.

Abstract: Techniques and mechanisms described herein facilitate conducting a teleconference between a remote client device and a teleconference system. According to various embodiments, the teleconference system may include a data input device that receives teleconference data and a teleconference output device that presents teleconference output data. The data input device and the data output device may reside at different network end points. The system identifies the presence of a user on two different devices and leverages the appropriate device for video capture and display.

Abstract: A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a first client application; verifying at least one permission associated with the authorization token; registering a presence status of the first client application upon verifying the at least one permission of the authorization token; at a second server of the communication platform, accepting an incoming communication request; retrieving communication instructions according to the incoming communication request; identifying an instruction to communicate with a communication destination of the first client application; accessing the presence status resource of the first client application; establishing communication with the first client application according to the accessed presence status resource.

Abstract: Once or more embodiments manage access to data by accelerator systems in an out-of-core processing environment. In one embodiment, a request from an accelerator system is received for access to a given data set. An access context associated with the given data set is determined. The accelerator system is dynamically configured, based on the access context that has been determined, based on the access context that has been determined, to one of access the given data set directly from the server system; locally store a portion of the given data set in a memory; and locally store all of the given data set in the memory.

Abstract: A system may receive a registration request that identifies a first user device identifier. The system may determine that the first user device identifier is not registered. The system may transmit an authentication challenge. The authentication challenge may request one or more credentials associated with a subscriber profile. The first user device identifier may be associated with the subscriber profile. The system may cause the first user device identifier to be registered based on a challenge response. The first user device identifier may be registered based on a result of authenticating the registration request. The system may receive subscriber information that is associated with the first user device identifier, based on causing the first user device identifier to be registered. The system may determine that the subscriber information identifies a second user device that may be associated with the subscriber profile. The system may provide a notification.

Abstract: Aspects of the subject disclosure may include, for example, a system that manages reuse of mobile subscriber identity information. The use of a same generic mobile subscriber identity information by multiple devices can be based on the mobility and/or device location. Other embodiments are disclosed.

Abstract: A method and a terminal are provided for commanding a set-up of a communication between the terminal and a group of terminals associated with one and the same shared public identity. The method includes a step of the terminal issuing, via a communication network, a communication request intended for the shared public identity; and a step of sending to a management server a request to obtain an item of information representing the number and the state of the terminals in the group of terminals associated with the shared public identity. Following reception of the item of information from the server, the terminal returns the item of information to a user of the terminal.

Abstract: Systems and methods are disclosed for managing an event scheduling request in a telephony system. According to certain embodiments, a call between a first communication device and a second communication device is established. Upon authenticating a user identity associated with the second communication device, an event scheduling request is determined based on one or more attributes provided to the first communication device. A notification is provided to the second communication device based on the event scheduling request.

Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.