Abstract: A system for recordation and retrieval of incident resolution action information is provided. A recordation system processor is provided with a recordation application configured to receive a response action initiation instruction identifying an action taken to resolve an incident on a target system, The processor determines one or more responsible responders each having a responder data processor that displays a responder dashboard. The processor transmits a recordation instruction to the responder data processor of each responsible responder. The recordation instruction includes an instruction to begin recording responder dashboard information. The recordation application is also configured to receive a response action termination instruction and to transmit a recordation termination instruction to the responder data processor of each responsible responder. A data storage unit is configured for receiving, from the responder data processors, real-time responder dashboard information recordings.

Abstract: A method for an intelligent multi-path call home includes detecting, at a BMC, an error in a computing device managed by the BMC and sending a call home message to a management server. The computing device is one of a plurality of computing devices each with a BMC in communication with the management server. The management server is programmed to relay the call home message to a call home destination remote from the computing devices and management server. The method includes determining that the management server failed to receive the call home message and/or failed to successfully relay the call home message to the call home destination, and transmitting, from the BMC, the call home message to the call home destination in response to determining that the management server failed to receive the call home message and/or failed to successfully relay the call home message to the call home destination.

Abstract: Systems and techniques for computing infrastructure standards assay are described herein. A set of existing configurations may be obtained of an existing software application executing on a set of computing systems operating in the computing infrastructure. The set of existing configurations may be evaluated using artificial intelligence to identify the standard configuration. The standard configuration may include a set of configuration options that appear most often in the set of existing configurations. A score may be generated for each existing configuration of the set of existing configurations based on deviation between the existing configuration and the standard configuration. A notification may be transmitted to an administrator based on the score. The notification may include an indication of options of the standard configuration that differ from options of the existing configuration.

Abstract: A process includes determining, by an operating system agent of a computer system, a first profile that is associated with an input/output (I/O) peripheral of the computer system. The first profile is associated with an error register of the I/O peripheral, and the first profile represents a configuration of the computer system that is associated with the I/O peripheral. The process includes, responsive to a notification of an error being associated with the I/O peripheral, determining, by the operating system agent, a second profile that is associated with the I/O peripheral. The second profile is associated with the error register. Moreover, responsive to the notification of the error, the process includes comparing, by a baseboard management controller of the computer system, the second profile to the first profile. Based on the comparison, the process includes determining, by the baseboard management controller, whether the error is attributable to a driver for the I/O peripheral.

Abstract: A system for quickly deploying WFM systems in contact centers is provided. A user or administrator can quickly install a WFM application on a deployment server. The administrator can provide the WFM application access to the contact center data where the WFM application can import data from the contact center about one or more customers, agents, queues, teams, and any other items typically associated with contact centers. The imported data may also include presence data about the agents, teams, and customers. Based on the imported data, the WFM application may execute one or more workflows to automatically determine information such as maximum and minimum hours, break patterns, and shift data about the agents and teams.

Abstract: An intelligent agent monitors operation of at least one software virtualized network (VN). Context information associated with the VN is used to analyze a state of the VN. At least one configuration change is caused to the VN in response to analysis of the state of the VN. A change is identified to the state of the VN caused by the configuration change. A determination is made as to whether or not the change to the state of the VN is an improvement to operation of the VN. A response to the determination is made by causing at least one other configuration change to the VN.

Abstract: A model of a system of an intelligent vehicle is trained and optimized using system operation data of the intelligent vehicle in a normal running state. The system operation data of the intelligent vehicle in a running state is collected in real time. Sensor data of the system operation data is de-noised, and feature extraction and screening are performed for a fatal sensor fault to reconstruct the system operation data. The reconstructed system operation data is inputted into the trained model to output system state data of the intelligent vehicle in the running state. The system state data is compared with a set threshold. If the system state data exceeds the set threshold, an actuator corresponding to the system state data is determined to have a fault. In addition, a system for a fault diagnosis of the intelligent vehicle is further provided.

Abstract: Provided herein are systems and methods for a database object (e.g., materialized table) configuration including using the database object for incremental maintenance of query results. For example, a method includes creating a materialized table using a table definition. The table definition includes a query on one or more base tables and a lag duration value. The lag duration value indicates a maximum time period that a result of a prior refresh of the query can lag behind a current time instance. A delta set for the one or more base tables is determined. The delta set includes at least one change applied to the one or more base tables since the prior refresh of the query. The delta set is merged with the materialized table to perform an incremental update of the materialized table.

Abstract: This invention provides systems and methods for data processing by means of an ongoing background process on an end-user's computer. As a user receives and generates data, files are analyzed. A container file is opened into the volatile memory and its contents (including data and metadata) are extracted, without requiring an index to be created. The extracted components are analyzed based on predefined characteristics.

Abstract: In some embodiments, Uniform Resource Locator (URL) parameters may be used to bind access tokens to authorize web-browser-initiated network operations. In some embodiments, a user input at a data exchange gateway associated with a first website to perform a first network operation (e.g., a request to access resources associated with the first website) may be detected. In response to the detected user input, an access token may be generated based on user specific information associated with the user, where the access token is associated with one or more network operation parameters. In response to a use of the access token for authorizing the first network operation and successful authorization of the first network operation, the access token may be configured to be bound to a first URL identifier parameter associated with the first website.

Abstract: A VRM system comprises a first output group that comprises a first primary converter. The VRM system also comprises a second output group that comprises a second primary converter. The VRM system also comprises a first VRM output and a second VRM output. The VRM system comprises an adaptable spare converter. The VRM system comprises a first switch and a second switch. Closing the first switch connects the adaptable spare converter with the first VRM output. Closing the second switch connects the adaptable spare converter with the second VRM output.

Abstract: The present invention relates to a system and method for application debt management with zero maintenance strategy that make the applications “fit for use” and “fit for purpose”. The objective is to ensure that applications run at the lowest cost, deliver maximum performance and serve the purpose for which it was developed. The machine learning enabled debt engine of present system reads the unstructured ticket data or debts, eliminates noise, and classify the debts into one of predefined categories. This is followed by remediation of debt via either of automation or healing workbench based on predetermined priorities.

Abstract: A method for forming a cluster of nodes. The method includes obtaining first information associated with a predetermined number of nodes in the cluster. The method also includes determining an administrative role of the first node based on the obtained first information. The method also includes, as a result of determining that the administrative role of the first node is a first role, broadcasting a first broadcast message, thereby enabling a plurality of nodes that are not in the cluster to receive the first broadcast message, wherein the plurality of nodes that are not in the cluster includes at least a second node, the first broadcast message comprising second information for controlling the timing at which each node within the plurality of nodes transmits to the first node a response message responsive to the broadcast message. The method also includes receiving a first response message responsive to the first broadcast message, wherein the first response message was transmitted by the second node.

Abstract: A system, method and apparatus to optimize repair in a memory module based on hardware errors identified by microprocessors and a configurable error handling policy. For example, the error handling policy can have a configuration file identifying an amount of repair resources available in the memory module as manufactured. Repair status data can be stored in the memory module to determine repair resources currently available for repair. Further, the error handling policy can be configured with a list of high risk memory addresses prioritized for repair. The list can be used to schedule proactive repair in response to memory errors that would otherwise not be repaired during a typical restarting of the computer system having the memory module.

Abstract: Disclosed are systems, methods, and non-transitory computer-readable media for application programming interface (API) request throttling. A request throttling system monitors incoming API requests and applies delays to repeated API requests to avoid an overload and/or disruption in service. Upon receiving an API request from a requesting device, the request throttling system determines a counter value that is used to determine whether to apply a delay to API request. The counter value indicates a number or previous requests received from the requesting device that were directed to the same resource and which resulted in an error. The request throttling system compares the counter value to a threshold value to determine whether to apply a delay to the API request. Applying a delay reduces the speed at which subsequent repeat API requests are received from the requesting device, while still allowing for API requests from the requesting device to be processed.

Abstract: Methods, systems, and devices for error correction management are described. A system may include a memory device that supports internal detection and correction of corrupted data, and whether such detection and correction functionality is operating properly may be evaluated. A known error may be included (e.g., intentionally introduced) into either data stored at the memory device or an associated error correction codeword, among other options, and data or other indications subsequently generated by the memory device may be evaluated for correctness in view of the error. Thus, either the memory device or a host device coupled with the memory device, among other devices, may determine whether error detection and correction functionality internal to the memory device is operating properly.

Abstract: Several embodiments of systems incorporating memory components are disclosed herein. In one embodiment, a memory system can include a memory component and a processing device configured to access quality metrics corresponding to memory regions of the memory component. In some embodiments, the processing device can compare the quality metrics to one or more memory management thresholds. In some embodiments, when the quality metrics meet and/or exceed a first threshold, a refresh operation can be scheduled and/or performed on a corresponding memory region. In these and other embodiments, when the quality metrics meet and/or exceed a second threshold, the memory region is retired and removed from an active pool of memory regions.

Abstract: A system and method are provided that automatically update a customer-support ticket in an online customer-support system. When the customer-support ticket is created or updated, the system applies a set of triggers, which modify the ticket based on business rules, wherein each trigger performs actions that modify the ticket when conditions for parameters associated with the ticket are satisfied. When applying a trigger to the ticket, the system evaluates the conditions for the trigger by evaluating an associated condition graph, which is a directed graph comprised of condition nodes, wherein each condition node specifies conditions on parameters associated with the ticket. During this evaluation, if a valid path through the condition graph is discovered, which comprises a sequence of satisfied condition nodes from the root node to a null node, the system fires the trigger, which involves performing actions associated with the trigger to update the ticket.

Abstract: The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.

Abstract: In one embodiment, a device obtains user experience metrics for a plurality of sessions with an online application. The device detects a plurality of anomalies from among the user experience metrics. The device determines, based on a correlation between the plurality of anomalies, that a particular path entity is a root cause of the plurality of anomalies. The particular path entity comprises an egress service provider or data center of the online application. The device provides an indication of the particular path entity being the root cause of the plurality of anomalies.

Abstract: Systems and methods for performance monitoring of distributed ledger nodes by data intake and query systems. An example method includes: receiving, by an application performance monitoring engine, from a distributed ledger node, values of a plurality of metrics reflecting operational parameters of one or more tasks performed by the distributed ledger node; determining, by analyzing a data set comprising the values of the plurality of metrics, a value of a performance parameter of the distributed ledger node; and generating an alert responsive to determining that the value of the performance parameter satisfies an alert triggering condition.

Abstract: Detecting execution hazards in offloaded operations is disclosed. A second offload operation is compared to a first offload operation that precedes the second offload operation. It is determined whether the second offload operation creates an execution hazard on an offload target device based on the comparison of the second offload operation to the first offload operation. If the execution hazard is detected, an error handling operation may be performed. In some examples, the offload operations are processing-in-memory operations.

Abstract: Upon occurrence of multiple errors in a central processing unit (CPU) package, data indicating the errors is stored in machine check (MC) banks. A timestamp corresponding to each error is stored, the timestamp indicating a time of occurrence for each error. A machine check exception (MCE) handler is generated to address the errors based on the timestamps. The timestamps can be stored in the MC banks or in a utility box (U-box). The MCE handler can then address the errors based on order of occurrence, for example by determining that the first error in time causes the remaining error. The MCE can isolate hardware/software associated with the first error to recover from a failure. The MCE can report only the first error to the operating system (OS) or other error management software/hardware. The U-Box may also convert the timestamps into real time to support user debugging.

Abstract: A three-dimensional stacked integrated circuit (3D SIC) for implementing an artificial neural network (ANN) having a memory die having an array of memory partitions. Each partition of the array of memory partitions is configured to store parameters of a set of neurons. The 3D SIC also has a processing logic die having an array of processing logic partitions. Each partition of the array of processing logic partitions is configured to: receive input data, and process the input data according to the set of neurons to generate output data.

Abstract: Techniques are disclosed for providing information describing a fault code for an object. A display device having an electronic display detects a fault occurrence event in the object. The display device determines a fault code indicative of the fault occurrence event and one or more parameters associated with the fault code. The display device generates a machine-readable code representing the fault code and the one or more parameters.

Abstract: A self-healing build pipeline architecture for a software application build job across a distributed computer platform comprises a public API that receives configuration data describing the build job, stores the configuration data in a decentralized database, serves requests to/from a pipeline tracker API, and stores states of build pipelines during the build job. The decentralized database stores the configuration data and a project identifier for the build, and metadata regarding states of the build pipelines collected across the distributed computer platform. The pipeline tracker API runs local to the build environment in the distributed computer platform and sends a build status to public API for updating the decentralized database. For any failures in any of the build pipelines, the state is retrieved from the decentralize database and a new build pipeline is triggered locally that resumes from the failed state to provide a self-healing build pipeline architecture.

Abstract: A method for authenticating a message transmitted via a communication channel, including the following: sampling recurring signal edges within a data frame of the message, sampling values being obtained with a start time that is offset between the signal edges, reconstructing an average signal characteristic of a part of the message from the sampling values, calculating signal-technical properties of the data frame from the signal characteristic, and the message is authenticated based on the properties.

Abstract: Various embodiments described herein use a set of capacitor sets (e.g., capacitor banks) in a power backup architecture for a memory sub-system, where each capacitor set can be individually checked for a health condition (e.g., in parallel) to determine their respective health after the memory sub-system has completed a boot process. In response to determining that at least one capacitor set has failed the health condition (or a certain number of capacitor sets have failed the health condition), the memory sub-system can perform certain operations prior to primary power loss to the memory sub-system (e.g., preemptively performs a data backup process to ensure data integrity) and can adjust the operational mode of the memory sub-system (e.g., switch it from read-write mode to read-only mode).

Abstract: A data protection system and a data protection method for handling an errored command are provided. The data protection system includes a master device and a slave device. The master device is configured to send command. The slave device is coupled to the master device. The save device is configured to receive the command from the master device. The master device includes a master interface. The slave device includes a slave interface. The master interface and the slave interface are electrically connected via one or plurality of bonds and/or TSVs and configured for interfacing between the master device and the slave device. The errored command represents the command having a parity or other error. The slave device is further configured to receive the errored command and to respond the errored command according to read or write operation.

Abstract: One or more usage parameter values associated with a host system are obtained. The one or more parameter values correspond to one or more operations associated with a memory sub-system. An expected time period during which a set of host data will be received from the host system is determined in view of the one or more usage parameter values. In response to a determination, in view of an indication received from the host system, that the set of host data will not be received at the expected time period, a media management operation is performed at memory units of the memory sub-system.

Abstract: A computing device configured for monitoring and analyzing health of a distributed computer system having a plurality of interconnected system components. The computing device tracks communication between the system components and monitors for an alert indicating an error in the communication in the distributed computer system. In response to the error, the computing device receives a health log from each of the system components defining an aggregate health log being in a standardized format indicating messages communicated between the system components. The computing device further receives network infrastructure information defining relationships between the system components and characterizing dependency information; and, automatically determines, based on the aggregate health log and the network infrastructure information, a particular component originating the error and associated dependent components from the system components affected.

Abstract: A learning system including: a training data acquisition unit that, for each of a plurality of feature amounts obtained by converting time-series data on a predetermined period basis, acquires training data with which an event type in the predetermined period is associated; and a classifier learning unit that performs learning on a plurality of classifiers different from each other by using a feature amount group including one or more feature amounts corresponding to some or all periods out of the plurality of feature amounts included in the training data to perform learning on a classifier, which classifies the event type, for multiple times while changing a combination in the feature amount group, and the event type includes a first event type corresponding to a state where a target event to be classified occurs and a second event type corresponding to a state where the target event does not occur.

Abstract: Methods and system for supporting traffic steering through a service function chain, the service function chain comprising at least one data processing function. An aspect of the disclosure provides for a method for steering traffic of a packet data unit (PDU) performed by a session management function. The method includes receiving PCC rules from a policy control function, the PCC rules including information comprising at least one of service function chain information; final delivery indication; and selective traffic steering information and associated parameters. The method further includes configuring at least one user plane function (UPF) according to the information. In some embodiments the configuring the at least one UPF includes instructing a first UPF to detect traffic according to the packet detection rules and route the received packet according to the forwarding action rules.

Abstract: Systems, methods, and apparatus including computer-readable mediums for determining read voltages for memory systems are provided. In one aspect, a memory system includes a memory storing data and a memory controller coupled to the memory. The memory controller is configured to: obtain a first reading output of target memory data in the memory using a first read voltage, and in response to determining that the first reading output fails to pass an Error-Correcting Code (ECC) test, provide the first read voltage to the memory. The memory is configured to: determine a second read voltage based on the first read voltage and generate a second reading output of the target memory data using the second read voltage.

Abstract: Provided is a resource allocation determination method for a VM/container, volume, and the like created as a new VM/container or volume without exceeding an upper limit of a computer resource of a node in an HCI environment. In order to determine allocation of at least one of a virtual machine, a container, and a volume in a system of the HCI environment, a use state of a computer resource shared by a virtual machine and a storage controller operating on each node is managed, and an allocation destination node of the new virtual machine, container, or volume is determined based on the use state without exceeding an upper limit of a computer resource of the allocation destination node.

Abstract: A memory controller interfaces with one or more memory devices having configurable width data buses and configurable connectivity between data pins of the memory devices and data pins of the memory controller. Upon initialization of the memory devices, the memory controller automatically discovers the connectivity configuration of the one or more memory devices, including both individually selected and jointly selected devices. After discovering connectivity of the connected devices, the memory controller configures the memory devices according to the discovered connectivity and assigns unique addresses to jointly selected devices.

Abstract: Embodiments of the present specification disclose matching methods, apparatuses, and devices based on trusted asset data. One method comprises: analyzing trusted asset data of a first entity to obtain asset description information of the first entity, wherein the trusted asset data is stored on a trusted device; obtaining service information of a plurality of second entities; determining target service information that matches the first entity based on the asset description information and the service information; and sending the target service information to the first entity.

Abstract: The exemplary embodiments disclose a system and method, a computer program product, and a computer system for diagnosing technical issues. The exemplary embodiments may include collecting data relating to one or more technical issues, extracting one or more features from the collected data, determining one or more diagnoses based on the extracted one or more features and one or more models, and suggesting to a support agent one or more actions based on the one or more determined diagnoses.

Abstract: A first storage unit, in a case of starting an execution of a job, stores job information in a first non-volatile memory; and a second storage unit stores, in a second non-volatile memory that, a consumables usage amount that changes over a course of the execution of the job. When the execution of the job does not successfully end due to an error of the image processing apparatus, after recovering from the error, a job log including a job execution result up until an occurrence of the error is generated using the job information stored in the first non-volatile memory and the consumables usage amount stored in the second non-volatile memory.

Abstract: In accordance with implementations of the present disclosure, a backup of live data received by a data forwarder is generated at the data forwarder while the live data is provided to a real-time data pipeline for forwarding from the data forwarder. A first portion of the live data is recovered from the backup to a stale data pipeline of the data forwarder. A request to forward the live data to a destination node is received by the data forwarder. In response to the request data is forwarded to the destination node, where the first portion of the live data from the stale data pipeline is added to a second portion of the live data from the real-time data pipeline in the response based on determining headroom remains to reach an amount of the data identified to include in the response.

Abstract: Systems and methods include monitoring of one or more software applications to determine a value of a first metric associated with instances of a first process, the first process including steps executed by the one or more software applications, determination that the value of the first metric has exceeded a threshold associated with the first process in a first number of ongoing instances of the first process, determination that the first number is greater than a first count limit associated with the first process, and, in response to the determination that the first number is greater than the first count limit, sending of an error message to a user associated with each of the ongoing instances of the first process.

Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.

Abstract: A memory system comprises a plurality of memory sub-systems, each with a memory bank and other circuit components. For each of the memory sub-systems, a first buffer receives and stores a read-modify-write request (with a read address, a write address and a first operand), a second operand is read from the memory bank at the location specified by the read address, a combiner circuit combines the first operand with the second operand, an activation circuit transforms the output of the combiner circuit, and the output of the activation circuit is stored in the memory bank at the location specified by the write address. The first operand and the write address may be stored in a second buffer while the second operand is read from the memory bank. Further, the output of the activation circuit may be first stored in the first buffer before being stored in the memory bank.

Abstract: Provided is a management device that makes it possible for a user of a device different from the management device to smoothly assist troubleshooting in the management device. A management device 3 is a management device that manages a network including one or more nodes, and includes: a data acquisition portion that generates first data in binary format which indicates a state of the network, and a data conversion portion 326 that converts the first data into second data in viewer format.

Abstract: A customer management apparatus includes a detector that detects occurrence of a failure, memory that stores customer information, and a processor. The processor is configured to, by running a program, calculate a number of accesses made by each customer at time of occurrence of a failure when the detector detects the occurrence of the failure, and output, based on the number of accesses, priorities of customers who are to be taken care of when a failure occurs, the priorities being stored in the memory.

Abstract: The present memory restoration system enables a collection of computing systems to prepare inactive rewritable memory for reserve and future replacement of other memory while the other memory is active and available for access by a user of the computing system. The preparation of the reserved memory part is performed off-line in a manner that is isolated from the current user of the active memory part. Preparation of memory includes erasure of data, reconfiguration, etc. The memory restoration system allows for simple exchange of the reserved memory part, once the active memory part is returned. The previously active memory may be concurrently recycled for future reuse in this same manner to become a reserved memory. This enables the computing collection infrastructure to “swap” to what was previously the inactive memory part when a user vacates a server, speeding up the server wipe process.

Abstract: This disclosure describes systems, methods, and devices related to network outage management. A method may include receiving a first indication of a first cable system outage. The method may include identifying a start time associated with the first cable system outage, and determining, based on the start time, a time period during which to refrain from generating a service ticket indicative of the first cable system outage. The method may include determining that the first cable system outage has not ended at an end time of the time period, and receiving a second indication of a second cable system outage. The method may include determining that the second cable system outage begins during the time period and has not ended at the end time. The method may include generating and sending a service ticket indicative of the first cable system outage and the second cable system outage.

Abstract: Example implementations relate to application-specific policies for failing over from an edge site to a cloud. When an application becomes operational within an edge site, a discovery phase is performed by a local disaster recovery (DR) agent. I/O associated with a workload of the application is monitored. An I/O rate for data replication that satisfies latency characteristics of the application is predicted based on the incoming I/O. Based on results of tests against multiple clouds indicative of their respective RTO/RPO values, information regarding a selected cloud to serve as a secondary system is stored in an application-specific policy. The application-specific policy is transferred to a remote DR agent running in the selected cloud. Responsive to a failover event, infrastructure within a virtualized environment of the selected cloud is enabled to support a failover workload for the application based on the application-specific policy.

Abstract: A method for use in a storage system is disclosed, comprising: receiving, at a first server in the storage system, a given block layer request for reservation of a storage resource, by the first server, an identifier corresponding to the given block layer request; performing a search of a database to detect whether the given block layer request has been completed, the search being performed by the first server, the search being performed based on the identifier corresponding to the given block layer request; when the database indicates that the given block layer request has not been completed: completing the given block layer request and transmitting a notification that the given block layer request is completed; and when the database indicates that given block layer request has been completed, re-transmitting a notification that the given block layer request is completed.

Abstract: Systems and methods that determining a solution for a real-time message are provided. Multiple messages of different types are received from multiple platforms. The messages were generated in response to errors caused by applications monitored by the platforms. For each message, a language processing system determines the content of the message and the machine learning system determines a classification of the message. The set of message candidates are generated by comparing the classification and the content of the message to historical messages. From the set of message candidates, solution messages are identified. A recommended solution is determined from the solution messages.