Abstract: The invention allows a customer to self-provision the routing of non-geographic calls along a communication network. The customer is allowed to interface a computer with terminating switches and network control point databases so that routing information regarding the transmission of non-geographic calls across the communication network can be added, edited or reconfigured according to the customer's calling requirements. First, the customer accesses the communications network and requests a non-geographic number. Second, if the non-geographic number is available, the customer can input information regarding internal routing numbers or implement various calling schemes such as time of day calling. Third, the customer can access trunk information on terminating switches and modify the trunk names as requirements in the customer's communication network change.

Abstract: The invention relates to an exchange (1) for connecting telecommunications terminals (2a 2n) of subscribers to a telecommunications network, comprising subscriber lines (TL) via which the respective telecommunications terminals (2a 2n) are linked with the exchange (1). Said exchange (1) is operated by a first network operator and is used by further network operators. The subscriber lines (TL) and subscribers are associated with one of said network operators each and the subscribers select the exchange (1) via the telecommunications terminals (2a 2n) to establish a telecommunications link via the respective network operator The invention further relates to a method for operating an exchange that is used in the inventive exchange (1).

Abstract: A Web-based CTI system has a first control module displaying, on a screen of a customer terminal, a phone number for specifying an in-charge person terminal utilized by an optimal in-charger person determined based on a browse history and input information given so far in response to an inquiry request occurred in the midst of browsing a page through on the screen of the customer terminal utilized by a customer, and a second control module displaying, when there occurs a receipt of a voice communication connected to a phone number for specifying the in-charge person terminal that is displayed on the screen of the customer terminal, on the screen of the in-charge person terminal a piece of information as an inquiry content containing an interest of the customer utilizing the customer terminal that has been generated based on the browse history and the input information, the screen display being triggered by the receipt of the voice communication.

Abstract: A private communications network and method of private communications network operation. One or more communications servers each have connected communications devices. From communications devices users enter called party numbers that may include a carrier access code (CAC) and carrier identification code (CIC). The called party number is checked for a CAC and any identified CAC/CIC is parsed from the called party number. The parsed called party number and the CAC/CIC are passed independently of each other over a private network to a public network gateway server. The public network gateway server directs the parsed called party number to a carrier network identified by the CIC, connecting the user to the called party.

Abstract: The invention concerns a method and a device for the establishment of a telephone connection between a first operator (10 at a technical installation (1) and a second person (17) supporting the first person (10) by telephone. To establish the telephone connection, the first person (10) contacts a first computer (11) with a first telephone (5) and transmits it an identification (MR1245_T10) assigned to the workings at the technical installation (1). Thereupon, the first computer (11) determines, based on information which is stored in a list (13a) assigned to the identification (MR1245_T10), the telephone number of a second telephone (17a) assigned to a second person (17) and establishes the telephone connection between the first and the second telephone.

Abstract: A system (and method) for linking wireless and land line communications media, includes a connector for connecting a communications media, and an indicator for alerting a user of the state of a connection. The connector automatically initiates a continuous reestablishment operation after the indicator announces a state of disconnection and in which the system provides a conferencing capability using the Internet. A handset to be used in voice communications includes a housing including a receiver and transmitter for connecting to a computer network, a plurality of wireless protocols for use with the transmitter, and a universal telephone port coupled to the housing for connecting to a universal telephone jack.

Abstract: A telecommunications system including a public telephonic switching network interconnected with a telephonic network switch for routing calls from an initial telephonic unit to a destination telephonic unit. Telephonic calls are sent via the public telephonic switching network for receipt at the computer controlled telephonic network switch. The telephonic network switch has a central processing unit and an associated memory with an improved programmed operator services position system for assigning a language to the telephonic call such that the assigned language is an associated attribute for the telephonic call. Throughout the duration of the telephonic call, the call is identified to receive telephone operator services in the particular language assigned for the telephonic call.

Abstract: The present invention provides an exchange system which makes it possible to control connection and disconnection between terminals by an operation method which can be intuitively recognized. The exchange system includes display means for displaying icons of various terminals on screens of the terminals, detection means for detecting association between the icons performed on the screens of the terminals, and control means for controlling connection and disconnection between the terminals and/or connection and disconnection between an exchange apparatus and the terminals depending on the contents of the association.

Abstract: Switch controller application programmer interfaces (SCAPIs) are described herein. The SCAPIs allow for communication with routines of an application program that resides in memory of a switch controller. The switch controller is a component within a telecommunications network that provides an interface between a public switched telephone network via programmable switches and intelligent service network components. Intelligent service network components may provide an interface to other networks and/or perform enhanced service call processing. Functions performed using SCAPI procedures include interface with the programmable switches, health monitoring, requesting processes to perform tasks, interface with intelligent service network components, and enhanced service call processing.

Abstract: Telephone sets 2-1 to 2-n and computers 1-1 to 1-n are connected to a terminal board 6 via common home-side wires 9-1 to 9-n. This terminal board 6 has a structure in which telephone wires 14-1 to 14-n from a public telephone network 61 are connected thereto while the home-side wires 9-1 to 9-n branch off to a line concentration switch 7 therein and terminal-board-side splitters 13-1 to 13-n connected between the telephone wires 14-1 to 14-n and the home-side wires 9-1 to 9-n are disposed therein, so that the telephone sets 2-1 to 2-n can use a telephone service via the public telephone network 61 and the computers 1-1 to 1-n can perform high-speed data communication with the Internet 62 by a VDSL service using an optical fiber cable 10 via a router 8 connected to the line concentration switch 7.

Abstract: Presented is a telephony system capable of supporting and properly interfacing with a wide variety of telephones or station sets produced by various manufacturers, including analog, ISDN, proprietary digital, etc. This support is enabled through the inclusion of a telephone abstraction layer in the core telephony software that removes the detailed interface to a particular phone common in modern telephony systems. Telephone abstraction drivers for each type of phone receive the abstraction commands and information and translate them into commands and information for proper interfacing, display, signaling, functional assignment, etc. for that type of phone. The information provided from the abstraction layer may be more than the particular phone may be able to display, in which case the telephone abstraction drivers prioritize the information and send only what it deems appropriate to the station set.

Abstract: A prefix translation dispersed configuration and method according to the present invention performs a number translation by dividing into a prefix translation and a suffix translation, the prefix translation being processed in a prefix translation library provided in ASSs and the suffix translation being performed in a number translation block of an INS as in the conventional art. The prefix translation library is located in a common area that is previously defined to be accessible by all of the control blocks and performs a prefix translation request generated during a call process through a library call.

Abstract: The present invention relates to an incoming call processing method for enabling immediate answering of the greatest possible number of incoming calls without generating unserviced phone calls, by determining whether to answer the incoming call immediately or to answer the incoming call at a later time at which the volume of incoming call traffic intensity is light. To this end, the method includes a call receiving step for causing an electronic exchanger to receive an incoming call, an incoming call acceptance step for determining whether to answer the incoming call received in the call receiving step immediately or to answer the incoming call at a later time at which the volume of incoming call traffic intensity is light, and an answer step for answering the incoming call according to the type of answer determined by the incoming call acceptance step.

Abstract: An interface to integrated switch control software includes a front-end interface coupled to a network; a back-end interface coupled to the integrated switch control software; and an interface control component that manages implementing requests from the network with the integrated switch control software. A method of interfacing to integrated switch control software includes coupling a front-end interface to a network; coupling a back-end interface to integrated switch control software; and managing the implementation of requests from the network with the integrated switch control software.

Abstract: A method for improved resource utilization and increased call completion rates at a telecommunication application platform is disclosed for use in a telecommunication network. The telecommunication application platform includes a plurality of nodes including resource nodes and a global resource manager (GRM). The GRM receives a message identifying an idle communication channel for completing the user's call from a host switch in the telecommunication network. The idle communication channel being connected to a resource node in the application platform. The GRM determines whether the node connected to the idle communication channel has sufficient resources available to complete the call. If sufficient resources are available, the GRM completes the call at the resource node. If sufficient resources are not available at the resource node, the GRM identifies an alternative node to complete the call.

Abstract: The present multi-media communication subscriber station has battery-powered backup. A power management controller monitors the line voltage and when the line voltage falls below a predetermined voltage level, the power management controller transfers operation power from line voltage to battery. When the multi-media communication subscriber station is operating on backup battery power, non-essential functional modules may be disabled. The power management controller continues to monitor the line voltage and when line voltage resumes, operation power is transferred back to line voltage.

Abstract: A communication switch is provided for customer premise equipment. The switch comprises a communication module which processes communications between elements in the communication switch, a shelf module which has an interface point for the customer premise equipment to the communication module, and a chassis. The shelf module comprises an I/O card providing the interface point, a line processing card, a midplane providing a connections to the I/O card and the line processing card and connections for the midplane to the communication module. The shelf module communicates with the communication module via a communication link. The link may be connected and disconnected without disrupting operation of other shelf modules connected to said communication module.

Abstract: A Web server provides the following service when being accessed by a telephone with a browser via the Internet, the server transfers a list of extension groups and the persons in charge belonging to the groups to the telephone. After the desired person in charge is selected from the list on the telephone, the server notifies the telephone of an outside-line telephone number direct-dialing-connectable to the telephone used by the person in charge. The server informs a private branch exchange of information including the telephone number of the telephone and the extension number of the extension telephone used by the person in charge. Thereafter, the private branch exchange, when receiving an incoming call from the telephone, directly calls up the extension telephone with the extension number previously notified by the server.

Abstract: The L4 application in the switch is expanded to permit functions previously performed exclusively in the L5 protocol application. Moreover, the L4 application is programmable by the system operator so that the system operator may expand the predefined set of L4 call management operations to accommodate his call processing requirements. Overall supervision of the call-management operations was previously limited to the L5 applications. However, the ability to program the L4 application enables the system operator to decide which call processing operations will be managed by the L5 applications and which operations will be managed by the L4 application. The system operator may thus define, in the L4 application, a proprietary call model that instructs the switching node to manage all incoming calls, or the system operator may specify the call model on a channel by channel basis. The latter arrangement programs the switching node to use different call-processing protocols among the various channels.

Abstract: A private branch exchange (PBX) or other communication system switch processes a call to determine if an identifier associated with the call has a corresponding entry in a stored list of external endpoints registered with the switch. The switch directs the call to an external port of the switch for delivery to a given one of the external endpoints if the identifier associated with the call has a corresponding entry in the stored list of external endpoints registered with the switch. The given external endpoint does not have a fixed external port assignment in the switch. Instead, the switch dynamically selects from a set of external ports an available external port over which the call is directed to the given external endpoint. The dynamic selection of the available external port may be implemented using an automatic route selection (ARS) algorithm.

Abstract: There is disclosed a telephone voice control system capable of reducing the load on an application program in CTI technology to enable loading of the application program. This system is furnished with an intermediate processing unit (middleware) and an application program. The intermediate processing unit is provided with a call processing part 104, a voice data processing part 106, a status management part 105 for maintaining the status of the call processing part and the voice data processing part, and a control part 103 for controlling the call processing part and the voice data processing part. The application program sends a request to the intermediate processing unit. In operation, the control part compares a state enough to execute the request from the application program with the status maintained by the status management part, and if both disaccord, requests the call processing part and the voice processing part to perform processing for matching both states with each other.

Abstract: A telecommunications device including a plurality of splitter cards mounted within a chassis. The device also includes a circuit board and a plurality of card edge connectors for providing electrical connections between the splitter cards and the circuit board. The device further includes POTS connectors electrically connected to the card edge connectors by first tracings of the circuit board, LINE connectors electrically connected to the card edge connectors by second tracings of the circuit board, and DATA connectors electrically connected to the card edge connectors by third tracings of the circuit board. The POTS and LINE connectors are arranged in pairs with the POTS and LINE connectors of each pair being electrically connected to a common one of the card edge connectors. The POTS and LINE connectors of at least some of the pairs are inverted in orientation relative to one another.

Abstract: A system and method of call processing may implement one or more computer servers or software modules, each of which may be responsible for a limited range of call processing tasks. Group requests, in particular, may be resolved through a distributed call processing system and method. Implementation of one or more dedicated servers or software modules may facilitate group call initiation and management.

Abstract: A connection-selection method and apparatus operating on an established first connection between a first endpoint device and a second endpoint device. An example embodiment of the method comprises a decision step in which a decision is made in the first endpoint device whether to switch from the first connection to a second connection between the first endpoint device and the second endpoint device. Upon the decision being to switch, an information-exchange step is carried out for exchanging connection information between the first endpoint device and the second endpoint device, enabling the establishment of the second connection. Furthermore a setup step is carried out for establishing the second connection under use of the connection information.

Abstract: A method, telecommunication system and a network node for controlling processing of a connection, particularly when information necessary for the controlling is available at an early stage. At least one processing instance is formed for the connection to control event processing of the control. The processing instance is also associated with a functional connection to at least one control function of the telecommunication system, the control function giving instructions related to processing the connection in response to requesting the instructions. In the processing instance are defined at least one interactive event of a delayed request, in which interactive event instructions from the processing instance are requested (207) and, after requesting, processing the connection is continued (208), and at least one interactive event of a delayed response, in which interactive event the instructions requested in the interactive event of the delayed request from the control function are processed (211).

Abstract: A management system for telecommunication switch is described. The management system is useful for providing operations, administration and maintenance (OAM) functions in a terabit switch. The management system is a scalable management system, whereby processing of large amounts of network management traffic from carrier operators and virtual private network (VPN) customers in a terabit switch is enabled. The management system is efficiently implemented by utilizing surplus processing resources in the network interface cards of the switch. The management system includes a protocol unit residing on a first processor card of the switch for receiving a management request, a first request unit residing on the first processor card for creating a request object in response to the received management request, and a first action unit residing on a first network interface card of the switch for executing the received management request in response to an instruction from the request object.

Abstract: The present invention is a switch controller that provides an interface between a public switched telephone network and intelligent services network components. The switch controller controls the operation of one or more programmable switches that accept calls from the public switched telephone network. Intelligent service network components are used for enhanced service processing, interconnection to external networks, and other call functions. The switch controller includes a switch controller application program. Within the switch controller application program are multiple routines that perform call processing. The design of the switch controller application program hides vendor-specific processing and service-specific processing from routines not needing the vendor-specific and service-specific details.

Abstract: The invention relates to a method for the management of a telephone automatic branch exchange (11) provided with a management program that makes use of the raw configuration data of a basic configuration enabling its operation. The method comprises a phase of initialization that consists in structuring the configuration into a plurality of objects characterized by parameters and in describing the basic configuration in the form of a raw data base; a phase for the extraction of a configuration diagram that consists in exploring the raw data base so as to prepare a diagram of configuration instructions constituted by a list of configuration instructions; an optional phase for the transfer of the diagram from an external management device to the telephone automatic branch exchange and/or prepare and upload the diagram within the device to store a descriptive condensed image of the current configuration of the telephone automatic branch exchange.

Abstract: The present invention discloses a method, a node and a network on how to handle, in a secure and fast way, a large amount of calls that executes messages in parallel. This is achieved by for each new call creating a dynamic process for call control and a dynamic process for connection control. A static process for each signalling link is also included. When said call is finished all dynamic processes are terminated.

Abstract: An operational support system (OSS) securing a local loop to be used for providing digital subscriber loop (DSL) based services to a user location (e.g., home). Upon determination of the services (including bandwidth) to be provided, the OSS may automatically determine a port on a DSL access multiplexor (DSLAM) which is capable of providing the determined services. In turn, the DSLAM port may determine a port on a distribution frame. An order for a local loop specifying the port on the frame may be sent to an incumbent local exchange carrier (ILEC). The ILEC may provide a firm order commit (FOC) date for providing the local loop. The OSS may automatically test the local loop around the FOC date prior to determine whether the local loop has been accurately provided by the ILEC.

Abstract: This invention provides a system and method to predict and manage a demand for Central Office (CO) codes in a telephone number pooling environment. The invention also provides summary data reflecting CO code forecasted and actual demand, which may be used for public reporting purposes and historical tracking of demand for thousand blocks and CO codes.

Abstract: The invention concerns a method and a system for signaling used in call setup in a telecommunication system comprising a telephone network (ISDN), a Centrex exchange (SW A) belonging to the telephone network (ISDN) and implementing a private numbering plan, a first telecommunication terminal (TE1), which is connected la a first Centrex subscription (A) to the Centrex exchange (SW A), and a second telecommunication terminal (TE2), which is connected to the telephone network (ISDN) with a number comprised in the private numbering plan. In the method a connection is set up between the first (TE1) and second (TE2) telecommunication terminals by using the number comprised in the private numbering plan. In the invention, the same APP parameter is used in the Centrex exchange, both for communication with another Centrex exchange and for communication with a VPN exchange, as is used by a QSIG VPN network in VPN ISUP signaling.

Abstract: A set of packetized fragments in which only a portion of the fragments carry translation information for the set of fragments is translated by storing in a memory fragments received before the translation information. In response to receiving the translation information, the fragments stored in the memory are translated based on the translation information. After receipt of the translation information, fragments are translated as they are received based on the translation information.

Abstract: Methods and apparatus for automatically configuring Call Appearance values in an ISDN BRI include providing means for one PDN to call the other PDN in the same BRI, recording the Call Appearance data for the first call, placing the first call on hold and calling the same number again, recording the Call Appearance data for the second call, and repeating the process until all Call Appearance values have been recorded. According to the invention, the process is repeated for both PDNs in each BRI coupled to customer equipment.

Abstract: A PBX switch incorporates methods and apparatus for automatically configuring Call Appearance values in an ISDN BRI. The methods and apparatus include providing means for one PDN to call the other PDN in the same BRI, recording the Call Appearance data for the first call, placing the first call on hold and calling the same number again, recording the Call Appearance data for the second call, and repeating the process until all Call Appearance values have been recorded. According to the invention, the process is repeated for both PDNs in each BRI coupled to the PBX switch.

Abstract: In order to realize notification of an incoming call at a client terminal utilizing an existing extension switch system, an exchange of the extension switch system is linked with a server of client terminals such that notification of an incoming call to an extension is made also at a client terminal. Further, whether an incoming call to a client terminal is permitted or not can be changed depending on whether the client terminal is in a log-in state or not. Still further, notification of an incoming call to a client terminal is made by reproducing an audio file or the like to realize a flexible extension call. Further, a response to an incoming call at a client terminal is managed by a timer such that, in case of time out, an ordinary extension rings. Still further, the server is made to have alternative recipient information such that notification of an incoming call is transferred via the server.

Abstract: The present invention relates to an incoming call processing method for enabling immediate answering of the greatest possible number of incoming calls without generating unserviced phone calls, by determining whether to answer the incoming call immediately or to answer the incoming call at a later time at which the volume of incoming call traffic intensity is light. To this end, the method includes a call receiving step for causing an electronic exchanger to receive an incoming call, an incoming call acceptance step (incoming call acceptance means for determining whether to answer the incoming call received in the call receiving step immediately or to answer the incoming call at a later time at which the volume of incoming call traffic intensity is light, and an answer step (callback means, reservation means, on-time execution means, and connection processing means) for answering the incoming call according to the type of answer determined by the incoming call acceptance step.

Abstract: A system receives information from users relating to activities that may impact a network. The system then automatically generates a ticket to track the activity. The system also automatically selects a recipient(s) for a notification message relating to the activity and transmits the notification message to the intended recipient(s).

Abstract: A method and system for connecting a wireline telephone to a wireline switch in a wireline telecommunications network having a plurality of remote terminals and wireline switches includes a processing platform having a database associated therewith. The processing platform is operative to receive identification of a subscriber in response to a call attempt and determine a preferred connection between the wireline telephone and one of the plurality of wireline switches based on predetermined data stored in the database and associated with the subscriber. The remote terminal connects the wireline telephone to one of the plurality of wireline switches based on the preferred connection as directed by the processing platform so as to complete the call attempt.

Abstract: The present invention relates to a system of providing an agency service for customer management using a CTI (Computer Telephony Integration) technique and a method thereof. The system comprises a system of providing an agency service for customer management having a switchboard, a CTI server and a subscriber management module, and a call center of an enterprise mutually connected to the system. By means of such construction, the enterprise using the system can easily ascertain customer information previously constructed in the system to rapidly and effectively carry out counsel with a subscriber. The system of providing an agency service for customer management using a CTI technique can reduce costs of investment and maintenance required for expensive equipments, associated experts and the like.

Abstract: A matrix switch comprises a matrix switch main body (2), a preprocessing block (1) provided on an input side of the matrix switch main body (2), and a postprocessing block (3) provided on an output side of the matrix switch main body (2), wherein each of the preprocessing block (1), the matrix switch main body (2) and the postprocessing block (3) comprises a circuit, which parallel-converts a line input with each setting bit width, performs a bit stream operation in the setting bit width, serially converts it, and performs line output, respectively, and the matrix switch main body (2) is divided into the setting bit width parallel-converted with the preprocessing block (1) and switching-control is performed.

Abstract: This invention relates to switching and operational support systems in the area of general telecommunications, and more particularly, to a new type of telecommunications data processing arrangement, and to a new type of solution for setting up a telecommunications data processing arrangement. The solution according to the invention can be applied for example in design, development and implementation of new data processing applications.

Abstract: We have included a Dialing Plan Engine (DPE) software component in the SSL in order for other components in the SSL to access DPE services. The DPE allows the SSL object to ‘learn’ the dialing plan rules for a given network. Input strings are submitted from a SSO instance to the DPE. The DPE analyzes the strings, performs necessary modifications and operations and returns a result comprising commands or subsequent instructions to the SSO instance. The DPE analyzes the input string to identify which call formats, code prefix, and/or Supplementary services apply to the call. Examples of call format include local call format, domestic long distance call format, and service call. The DPE also recognizes user-dialed Carrier Identification Codes which enables the calls to be implemented by the identified carrier; it recognizes user-dialed errors such as, partial digits, and missing code prefix and it responds appropriately to these errors.

Abstract: A telephony call center has agent workstations having telephones connected to station-side ports of a telephone switching apparatus adapted to receive and switch conventional telephone calls to the telephones, and also computer platforms connected on a local area network (LAN). A processor also connected on the LAN has a wide area network (WAN) port and is adapted to receive and distribute computer-simulated telephone calls from the WAN to computer platforms at the agent stations. At individual agent stations the telephone and computer platform is connected by a Telephone Application Programming Interface (TAPI)-compliant bridge. Status of calls of both types at agent workstations is communicated to a network-level router by the processor having a WAN connection, which may also receive computer-simulated calls. The router may then make routing decisions based on agent status relative to both kinds of calls.

Abstract: A system for connecting telephony equipment to computer network equipment includes a telephony interface module adapted to accept at least one telephony connection from a telephony network. A computer network interface module is adapted to accept at least one data connection from a computer network. A signal processing module is adapted to alter data to be transferred between the computer network interface module and the telephony interface module. A bypass mechanism is adapted to transfer data between the telephony interface module, the computer network interface module, and the signal processing module while bypassing a host processor connected to the telephony interface module, the computer network interface module, and the signal processing module.

Abstract: The present application describes a method to transport a reference clock signal (GPS) from a central office (CO) to a line terminal (LT1) in a communication system wherein the central office (CO) communicates with the line terminal (LT1) in a carrier unit (DLC) via an optical link (PON). The method comprises a) retrieving the reference clock signal (GPS) by the central office (CO); b) synchronizing a first counter into the central office (CO) with the reference clock signal (GPS); c) regularly transferring counter values of the first counter as part of physical layer operation and maintenance (PLOAM) cells over the optical link (PON); d) adjusting a counter value of a second counter of the carrier unit (DLC) when a counter value is received as part of a the physical layer operation and maintenance cell (PLOAM); e) deriving clock signals from the second counter for the line terminal (LT1).

Abstract: The invention concerns a method of establishing a connection for a communications network (KN2) in which two or more terminals (TE2 to TE7) are assigned to a user group (UG), as well as an exchange and a service computer to carry out this method. A call request is directed by a calling terminal (TE1) to a called terminal (TE5) of the communications network (KN2) which is assigned to the user group (UG). Upon a request from the other terminal or from one of the other terminals (TE2, TE3, TE4, TE6) of user group (UG), a connection (CON) is established between the calling terminal (TE1) and the requesting terminal (TE4). Before the connection between the calling terminal (TE1) and the requesting terminal (TE4) has been established, data (DAT, DAT′) which determine the calling terminal (TE1) are sent to the other terminal or at least to one of the other terminals (TE2, TE3, TE4, TE6) of user group (UG).

Abstract: A system for providing services in a communications network includes a service processing function, a universal directory function, and a nodal resource manager. The service processing function receives service requests, formulates requests for interworking functions based upon service requests, and formulates resource requests based upon service requests and interworking functions. The universal directory function receives addresses from the service processing function and returns interworking functions based upon addresses. The nodal resource manager receives resource requests and allocates resources to the service processing function in response to resource requests. The nodal resource manager maintains a resource database that includes an entry corresponding to each network resource managed by the nodal resource manager.

Abstract: This invention uses a computer program to mine preexisting intelligent network data located in a variety of preexisting source intelligent network databases. The computer program either creates a new intelligent network database from parts of existing intelligent network databases or modifies an existing intelligent network database. The computer program replaces the current system's reliance upon manual data entry by data engineers to configure the operation of a new telecommunication switch or replace the software in a telecommunication switch that was damaged or requires a new intelligent network data configuration.

Abstract: A telephone system including improved automated routing of telephone calls based upon caller ID data. If caller ID data is received, it is used as a search key to search a routing table listing extensions normally called by one or more persons identified by their caller IDs. If a match is found, the call is automatically transferred to the extension or voice mail box listed in the routing table. In some embodiments, the caller is given options to block the automatic routing or block recording of a voice mail message in favor of transfer to a caller specified extension or to an attendant. Also disclosed is improved voice mail wherein a digital signal processor scans data to be recorded in a voice mail message to find DTMF tones or DTMF mimics in the voice data and removes them from the recording so that no false DTMF commands will be recognized during playback by any DTMF detector which is active during the playback.