Having Transmission Of A Digital Message Signal Over A Telephone Line Patents (Class 379/93.01)
  • Patent number: 8798244
    Abstract: The disclosed and claimed concept describes a handheld electronic device that has the capability to process electronic messages that originate from an electronic mail service using the features that are supported by the electronic mail service.
    Type: Grant
    Filed: May 25, 2012
    Date of Patent: August 5, 2014
    Assignee: BlackBerry Limited
    Inventor: Daniel Gregory Lynch
  • Patent number: 8787539
    Abstract: A coupling device that implements a related method for remote powering wide band digital telecommunication devices through telephone lines or coaxial cables installed in all buildings, has an AC blocking transistor inserted in the electrical path from a voltage supply line to the telephone line or coaxial cable. The transistor has a first current terminal coupled to the supply line and a second current terminal coupled to the telephone line, and it is controlled with a DC control voltage such to keep it in a substantially linear functioning condition at the edge of a saturation condition during the normal functioning whatever the supply current that flows through the transistor is, destined to the connected telecommunication devices.
    Type: Grant
    Filed: March 1, 2012
    Date of Patent: July 22, 2014
    Assignee: A TLC S.R.L.
    Inventor: Stefano Marchetti
  • Patent number: 8788272
    Abstract: Systems and associated methods for editing telecom web applications through a voice interface are described. Systems and methods provide for editing telecom web applications over a connection, as for example accessed via a standard phone, using speech and/or DTMF inputs. The voice based editing includes exposing an editing interface to a user for a telecom web application that is editable, dynamically generating a voice-based interface for a given user for accomplishing editing tasks, and modifying the telecom web application to reflect the editing commands entered by the user.
    Type: Grant
    Filed: November 17, 2010
    Date of Patent: July 22, 2014
    Assignee: International Business Machines Corporation
    Inventors: Sheetal K. Agarwal, Arun Kumar, Priyanka Manwani
  • Patent number: 8774375
    Abstract: A mobile telephone has radio-frequency connection to a cellular network, a speaker, a stored contact list including telephone numbers for the contacts, a DTMF tone generator coupled to the speaker, and coded intelligence executing from a non-transitory physical medium, enabling a user to select a contact, causing the DTMF tone generator to produce a DTM tone sequence associated with the contact's telephone number audibly over the speaker.
    Type: Grant
    Filed: December 16, 2013
    Date of Patent: July 8, 2014
    Inventor: Padmanabhan Mahalingam
  • Patent number: 8760487
    Abstract: In one embodiment, an adaptor includes a first interface configured to connect to a telephone handset and configured to receive signals from, and transmit signals to, the telephone handset. The adaptor includes a second interface configured to connect to a telephone base and configured to receive signals from, and transmit signals to, a telephone network. The adaptor also includes a third interface configured to connect to a computer and to receive signals from, and transmit signals to, a data network, via the computer. The adaptor also includes a user input mechanism configured to receive a start meeting command which causes the adaptor to initiate an online meeting between a user that utilizes the telephone handset and computer, and one or more other users.
    Type: Grant
    Filed: October 12, 2010
    Date of Patent: June 24, 2014
    Assignee: Cisco Technology, Inc.
    Inventors: Stewart H. Sonnenfeldt, Venkatram R. Kuditipudi, Arno Penzias, Subrah S. Iyar
  • Patent number: 8755375
    Abstract: A method is provided for providing customized ring-back tones to callers on a wireline network such as a public switched telephone network having an advanced intelligent network or a VoIP network. When a call request is received from a calling party to connect to a called party through a wireline telephone network it is determined if the calling party is identified in a screening list for the called party. If so, then a customized audible ring-back tone is played to the calling party until the called party is connected to the calling party or until the call request is terminated.
    Type: Grant
    Filed: February 27, 2012
    Date of Patent: June 17, 2014
    Assignee: Verizon Services Corp.
    Inventors: James E. Haley, Douglas R. Jones, John H. Wurster, Susan M. Middleswarth
  • Patent number: 8755406
    Abstract: Example multiple channel systems for a twisted pair telephone wire local loop system are disclosed. An example method includes implementing, via a digital filter at a subscriber gateway, a frequency translation received from a first controller of a switching office in response to a bandwidth allocation request, wherein the frequency translation moves a signal to an available frequency band identified by the first controller of the switching office; operating a second controller at the subscriber gateway to control the digital filter; and transmitting a plurality of frequency division multiplexed signals via a first transceiver configured to send and receive via multiple independent channel located at the subscriber gateway.
    Type: Grant
    Filed: February 8, 2013
    Date of Patent: June 17, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Phillip George Skeba, Dale Brian Halling, Nelson Leon Ledbetter, Edward R. Folds, Thomas J. J. Starr
  • Patent number: 8750470
    Abstract: Systems, methods, and machine-readable articles of manufacture enable private notification of a participant in a telephone conference. In representative embodiments, a system receives a telephone call intended for a first conference participant, generates an informative announcement containing information regarding the call, mixes the informative announcement with the conference audio, and privately plays the mixed audio to the first participant. In other representative embodiments, the system concurrently generates a non-informative announcement, mixes the non-informative announcement with the conference audio, and plays the second mixed audio to the other conference participant or participants. In this way, the first participant is notified of the incoming call while simultaneously listening to the conference audio, and the information regarding the call is not shared with the other conference participant or participants.
    Type: Grant
    Filed: October 27, 2011
    Date of Patent: June 10, 2014
    Assignee: Applied Voice & Speech Technologies, Inc.
    Inventors: Karl Daniel Gierach, Michael V. Shmalko
  • Publication number: 20140153706
    Abstract: A system for making a trust determination of a telephone number includes a memory, which stores the telephone number, communicatively coupled to a processor. The processor transmits a request message, which comprises the telephone number and at least two of a telephone porting information request, a call forwarding information request, a telephone switching information request, and a telephone simultaneous ring information request, to a service provider. The processor then receives from the service provider a response message, which includes at least two of a telephone information response, a call forwarding information response, a telephone switching information response, and a telephone simultaneous ring information response. The processor then determines a tampering concern associated with at least one of the responses in the response message and increases an inquiry level based at least upon the determined tampering concern.
    Type: Application
    Filed: December 4, 2012
    Publication date: June 5, 2014
    Applicant: Bank of America Corporation
    Inventor: James A. Boone, JR.
  • Patent number: 8744050
    Abstract: A communication device for rendering one or more conversations. The communication device includes a receiver configured to receive media over a network and an encoder configured to encode media created using the communication device, where the received and encoded media are associated with the one or more conversations. A storage or memory element stores on the device both the received media and the encoded media. A conversation control element is provided for selecting one of the one or more conversations as current and for controlling the rendering of the media of the selected conversation.
    Type: Grant
    Filed: May 27, 2008
    Date of Patent: June 3, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Publication number: 20140140491
    Abstract: A system and method for providing a high reliability network. Context servers store information about calls in a telecommunications system. Network control elements can obtain call information from the context servers to help make call control and reporting decisions.
    Type: Application
    Filed: January 27, 2014
    Publication date: May 22, 2014
    Applicant: VERISIGN, INC.
    Inventor: John Kenneth Gallant
  • Patent number: 8731150
    Abstract: A method, system, and computer usable program product for assigning and provisioning VOIP services are provided. A data processing system receives an order for the VOIP service and information about virtual inventory. The data processing system may create a provisioning command including provisioning information for provisioning a telecommunication line according to the order and send the provisioning command to a provisioning system, create a porting command including porting information for porting the phone number in the order if porting a phone number and send the porting command to a porting system, create a registration command including user information for registering a user and send the registration command to a web portal, create a setup command including the user information for creating an account for the user and send the setup command to a customer management system. The data processing system may then complete the order for the VOIP service.
    Type: Grant
    Filed: June 15, 2012
    Date of Patent: May 20, 2014
    Assignee: CenturyLink Intellectual Property LLC
    Inventors: Peter J. Drake, Lisa Kay McLellan
  • Publication number: 20140126708
    Abstract: A method for connecting a website user to a contact center includes: establishing a communication channel between a user and an agent of the contact center, the communication channel comprising a voice communication channel; establishing a supplemental channel between the user and the contact center for exchanging data between the user and the contact center; and storing the data exchanged in the supplemental channel in association with the communication channel.
    Type: Application
    Filed: November 5, 2012
    Publication date: May 8, 2014
    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventor: Slava Sayko
  • Patent number: 8718241
    Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.
    Type: Grant
    Filed: September 9, 2010
    Date of Patent: May 6, 2014
    Assignee: salesforce.com, inc.
    Inventors: Marco Casalaina, Gautam Vasudev, Rahul Kaw, Rachel Wang, Jason A. Ellis
  • Patent number: 8718244
    Abstract: The present invention is directed to a method for rendering one or more conversations on a first communication device. The method includes receiving over a network and storing at the first communication device media associated with the one or more conversations. The method further includes selecting on the first communication device one of the one or more conversations as current and rendering the media associated with the selected current conversation. The rendering of the media of the currently selected conversation may be performed in either a near real-time mode where the media is progressively rendered as it is received or in a time shifted mode where the media is rendered at a time after it was received. The method also includes creating media on the first communication device associated with the selected current conversation and transmitting the created media over the network to one or more remote communication devices associated with the selected current conversation.
    Type: Grant
    Filed: March 19, 2008
    Date of Patent: May 6, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8712757
    Abstract: A method for communication management includes receiving at least one keyword and receiving a replay time span input. Further, the method includes receiving a plurality of communication inputs including at least a first communication input and a second communication input, monitoring at least the first communication input and second communication input for the at least one keyword, and determining an instantiation of the at least one keyword in at least one of the first communication input and second communication input. Additionally, the method includes associating the determined instantiation with one of the first communication input and second communication input, and providing at least a portion of the communication associated with the determined instantiation based on the replay time span input responsive to the instantiation.
    Type: Grant
    Filed: January 10, 2007
    Date of Patent: April 29, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Rick A. Hamilton, II, Peter G. Finn, Christopher J. Dawson, John S. Langford
  • Publication number: 20140112462
    Abstract: A system and method can support a virtual private network based on a public telecommunication infrastructure. The virtual private network can receive a request from a caller for place a call to a callee via the virtual private network. The virtual private network can obtain at least one of presence status and location information of the callee. Then, the virtual private network can allow the caller to make a decision on whether or not to proceed with the call. The public telecommunication infrastructure can be based on a legacy network and an Internet Protocol Multimedia Subsystem (IMS) network, and the virtual private network can obtain information from both the legacy network and the IMS network via a service broker.
    Type: Application
    Filed: October 19, 2012
    Publication date: April 24, 2014
    Applicant: ORACLE INTERNATIONAL CORPORATION
    Inventors: Xiaohong Si, Tao Cui, Qingshan Wang
  • Patent number: 8705714
    Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.
    Type: Grant
    Filed: July 20, 2012
    Date of Patent: April 22, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8706091
    Abstract: A method in one embodiment includes storing a voicemail message in a mailbox of a recipient, the voicemail message being left by a sender, and then electronically receiving one or more attachments from the sender. The one or more attachments are stored as content associated with the voicemail message. Upon accessing the mailbox, the voicemail message and the one or more attachments are provided to the recipient. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
    Type: Grant
    Filed: March 23, 2007
    Date of Patent: April 22, 2014
    Assignee: Cisco Technology, Inc.
    Inventor: Randall B. Baird
  • Patent number: 8699678
    Abstract: The present invention is directed to a method for transmitting data over a network. The method includes ascertaining at a first node the need to transmit one or more data streams from the first node to a second node over the network, the one or more data streams including time-based media that is generated either locally or remotely on the network. The method also includes ascertaining at the first node a timeliness preference for reviewing the one or more data streams by one or more recipients respectively. The ascertained timeliness preference for each one of the data streams is either (a) time-sensitive where at least one recipient of the one data stream has indicated an intent to review the one data stream in a near real-time mode as received by the recipient over the network while the time-based media of the one data stream is being generated or (b) less-than time-sensitive.
    Type: Grant
    Filed: April 2, 2008
    Date of Patent: April 15, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8693647
    Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.
    Type: Grant
    Filed: July 13, 2012
    Date of Patent: April 8, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8687779
    Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.
    Type: Grant
    Filed: May 6, 2010
    Date of Patent: April 1, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8687781
    Abstract: A phone appliance and method of use are provided where the phone appliance can be used to make VoIP communications calls. In a preferred embodiment, the phone appliance includes an RF connection for connecting to a computer or other computing device for facilitating the placement of the VoIP communications calls. The phone appliance further includes a display or portal for depicting advertisements provided by various advertisers. The advertisements provided can be used to defray all or part of the cost associated with making VoIP communications calls. The portal can also be used to communicate with businesses for ordering products, such as ordering a pizza, and to perform various services, such as purchasing stocks. In an exemplary system, the phone appliance is used to transmit to a control center information related to the user of the phone appliance, such as interests and buying habits, and queries for receiving additional information for various advertised products and services.
    Type: Grant
    Filed: April 21, 2008
    Date of Patent: April 1, 2014
    Inventor: Ching-Yi Lin
  • Patent number: 8688102
    Abstract: A method for remotely configuring parameters of GPRS-type communication devices (2, 3) within a communications system in which data are exchanged between said GPRS-type communication devices (2, 3) and a central communications system (1) over a cellular phone network (6). According to the invention, configuration parameters (Pn) are first set and then stored in a configuration instruction queue (10) of said central communications system (1). Upon initiation of a communication using the GPRS protocol from a transmitting GPRS-type communication device (Idm), corresponding configuration parameters, provided that they are stored in queue, are then sent to said transmitting GPRS-type device (Idm) using GPRS protocol. The method is applicable to remote configuration of utility metering data over a GSM type network.
    Type: Grant
    Filed: April 10, 2007
    Date of Patent: April 1, 2014
    Assignee: Itron, Inc.
    Inventor: Mark Robins
  • Patent number: 8687780
    Abstract: A communication signal distribution unit includes a plurality of input ports for receiving incoming communication signals, a plurality of outlet ports for providing communication signals to electronic devices, a display for viewing information; and a set of keys for selecting one of the outlet ports, for entering a time to disable the communication signal provided by the selected output port, and for entering a time to re-enable provision of the communication signal at the selected output port. A 911 lock permits emergency calls through a disabled port. Programming methods are included.
    Type: Grant
    Filed: March 28, 2012
    Date of Patent: April 1, 2014
    Inventor: Donald W. Gorecki, Jr.
  • Publication number: 20140086396
    Abstract: A hot-desking application and methods of operating the same are described. The hot-desking application can be provisioned as an explicit sequenced application for all user addresses of record in addition to being provisioned as an implicit sequenced application for all of the possible hot-desk endpoint addresses. Through such provisioning, the hot-desking application can, among other things, allow for calls to be placed directly from a hot-desk endpoint but still show the user's address of record as the calling identity.
    Type: Application
    Filed: September 25, 2012
    Publication date: March 27, 2014
    Applicant: AVAYA INC.
    Inventors: Joel M. Ezell, Stephen Durney
  • Patent number: 8676899
    Abstract: An instant message (IM) connection is established at an IM server in the usual manner, under the policies and security rules promulgated by the IM service provider. Using this connection to the IM server, an offline IM chat request is made at the IM server for establishing an offline connection directly between consenting IM clients. The request may be included in a message to the IM server from a client, or the request may be in the form of IM session parameter, for the client, that authorizes an offline chat as the preferred type of IM session under certain conditions, such as the IM server being unavailable, IM server loading level or other factors that are under the control of the server. The conditions may also specify the presence of other IM clients as a criterion for establishing an offline chat, whether present in an online chat session or merely available.
    Type: Grant
    Filed: January 26, 2006
    Date of Patent: March 18, 2014
    Assignee: International Business Machines Corporation
    Inventors: David M. Ogle, David Louis Kaminsky, Patrick Joseph O'Sullivan
  • Patent number: 8675837
    Abstract: In one embodiment, a method, system and apparatus for recording audio is provided so that the recording can be authenticated. The system may be implemented as a central server that is accessed via one or more lines for audio communication, or as a stand-alone unit. The system operates by encrypting communicated data (e.g., audio signals), storing the encrypted information, and providing at least one user with a key that can be used to decrypt the stored information.
    Type: Grant
    Filed: October 11, 2011
    Date of Patent: March 18, 2014
    Assignee: Zynga Inc.
    Inventors: Jay S. Walker, Thomas M. Sparico, James A. Jorasch
  • Patent number: 8675836
    Abstract: This application relates to providing an end user control of temporary numbers established and linked to a trusted phone number using traditional forwarding mechanisms. Temporary phone numbers can be created and assigned to individuals to provide them with a unique point of contact. The temporary numbers are then linked to the individual's private number. The temporary numbers can be shared with individuals and organizations with whom the individual has an interest in communicating with. However, these numbers will often find their way into the hands of third parties with whom the individual has no interest in talking with. When the user simply no longer feels that the numbers are being properly used, the user can remove the temporary numbers linked with their private number so no further calls can be made and routed to their private number. The temporary numbers can be used to uniquely identify the calling party.
    Type: Grant
    Filed: November 1, 2010
    Date of Patent: March 18, 2014
    Assignee: Mitel Networks Corporation
    Inventors: Peter Matthew Hillier, Katayoun Hillier
  • Patent number: 8670531
    Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.
    Type: Grant
    Filed: May 6, 2010
    Date of Patent: March 11, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8666059
    Abstract: A method and a device process data transmitted via a channel. The channel is at least partially represented by a symmetrical transfer matrix, wherein at least one off-diagonal matrix element of the transfer matrix is determined by its symmetric and/or transposed off-diagonal matrix element and its corresponding diagonal matrix elements of the transfer matrix. In addition, a communication system is provided containing such a device.
    Type: Grant
    Filed: November 18, 2008
    Date of Patent: March 4, 2014
    Assignee: Nokia Siemens Networks OY
    Inventors: Dietmar Gernegross, Werner Kozek, Josef Mück
  • Publication number: 20140056419
    Abstract: The present disclosure includes a system and method for handling customer service requests in a virtual computing environment supporting multimedia interactions. In some embodiments, the system includes an automated management tool for receiving a customer service request from a client device, a server for establishing an individualized communication session, and a plurality of available resources capable of being connected to the individualized communication session. In some embodiments, the method includes receiving and establishing a connection between an automated management tool and a client device, receiving a customer service request from the client device, establishing an individualized communication session, and providing resources to the individualized communication session.
    Type: Application
    Filed: December 20, 2012
    Publication date: February 27, 2014
    Applicant: Google Inc.
    Inventors: Juan Vasquez, Steve Osborn
  • Patent number: 8660242
    Abstract: A system includes an interface to receive a signal associated with a call from a first communication device to a second communication device. The system also includes a call suspension mechanism to suspend the call. The system further includes a call disposition engine to send an electronic mail message associated with the suspended call to a device identified by a subscriber address.
    Type: Grant
    Filed: October 23, 2012
    Date of Patent: February 25, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Yolius Diroo, Edward Walter, Paul R. McLaughlin, Russell W. White
  • Publication number: 20140050307
    Abstract: An application may provide a communication session platform for a first participant to communicate to a second recipient in a service provider capacity. For instance a doctor, lawyer or other service provider may initiate a call application on a their user device and the device may transmit a communication session request to another user device of a patient or client, via the call application. The application may also provide transmitting a consent request to the client user device requesting consent to a term described by a pre-recorded content segment and receiving a confirmation message from the client user device agreeing to the consent request, and bridging the communication session between the client user device and the service provide user device.
    Type: Application
    Filed: August 16, 2013
    Publication date: February 20, 2014
    Inventor: Michael Yuzefovich
  • Patent number: 8655967
    Abstract: A communications platform having an XML based message-processing platform that enables users to receive electronic messages. The processing platform may include at least one server that receives an electronic message addressed to the platform, wherein the electronic message includes a routing indicator including at least one user identity and one or more message attributes. The one or more message attributes may include “folios” which include information folios that at least one of intelligently store, display and synthesize “incoming” electronic messages. The platform further includes at least one database that stores a user-defined endpoint table, the endpoint table correlating endpoints with sender defined message attributes. In this embodiment, the platform may include a sender stylesheet and an electronic message stylesheet.
    Type: Grant
    Filed: April 5, 2010
    Date of Patent: February 18, 2014
    Assignee: West Notifications, Inc.
    Inventors: Juergen Stark, Craig Goren
  • Publication number: 20140044246
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for determining call importance using social network context. A system can receive a call from a caller and establish the identity of the caller. The system can then retrieve a social network context associated with the caller identity from a social network and determine an importance score for the call using the social network context. Social network contexts can be derived from a social network profile, caller utterances, and a social graph. Based on the importance score, the contact center provides an appropriate level of customer service. The level of customer service a contact center provides can be based on resource availability, call type, call time, agent queue selection, offered communication modalities and customer follow-up.
    Type: Application
    Filed: August 10, 2012
    Publication date: February 13, 2014
    Applicant: Avaya Inc.
    Inventors: Reinhard KLEMM, Doree Duncan Seligmann
  • Patent number: 8649268
    Abstract: A method for processing telephony sessions of a network including at least one application server and a call router, the method including the steps of assigning a primary Uniform Resource Identifier (URI) and at least a secondary URI to an application; mapping a telephony session to the primary URI; communicating with the application server designated by the primary URI using an application layer protocol; receiving telephony instructions from the application server and processing the telephony instructions with the call router; detecting an application event; and upon detecting the application event, communicating with the application server designated by the secondary URI.
    Type: Grant
    Filed: February 4, 2011
    Date of Patent: February 11, 2014
    Assignee: Twilio, Inc.
    Inventors: Jeffrey Lawson, John Wolthuis, Evan Cooke
  • Patent number: 8649486
    Abstract: A method for providing confirmation of a request for a target communicated using text messaging includes receiving, by a sending system, a request for a target. The method further includes selecting, by the sending system, a telephone number from a list of telephone numbers, wherein a mapping is created between the request, the selected telephone number, the target, and a target contact. Additionally, the method includes sending, by the sending system to the target contact using the selected telephone number, a text message indicating the request for the target. Moreover, the method includes receiving a reply message from the target contact using the selected telephone number, and determining that the reply message comprises a reply to the request for the target by comparing the target contact and the selected telephone number for the reply message to the mapping.
    Type: Grant
    Filed: June 9, 2012
    Date of Patent: February 11, 2014
    Assignee: ShowingTime
    Inventors: William Kellogg, Andrew Ofisher, Timothy Perry, Robert Overman, Scott Woodard
  • Patent number: 8649368
    Abstract: Embodiments of the present disclosure provide methods, systems, and devices of user notification. In this regard, one embodiment of such a method, among others, can be broadly summarized by the following: capturing an image in response to an event; relaying capturing of the image to a telephone device; and sending a message to a user at a remote location via the telephone device, the message notifying the user of the capturing of the image.
    Type: Grant
    Filed: October 12, 2006
    Date of Patent: February 11, 2014
    Assignee: AT&T Intellectual Property I, L. P.
    Inventors: William Todd Daniell, Larry Kent, Jr.
  • Patent number: 8649490
    Abstract: A communication system (1) comprises: a beverage preparation machine (10) having a data-exchange communication module (11, 11?); a service unit (30) that is distant from the beverage preparation machine and that is arranged for exchanging data with the communication module of the beverage preparation machine; a transmission arrangement (15, 20, 35) for transmitting data between the data-exchange communication module and the service unit. The data-exchange communication module of the beverage preparation machine comprises a sound-interface (11, 11?) for exchanging data as a sound signal. The transmission arrangement comprises a telephone device (15) for transmitting this sound signal of the data towards the service unit and/or originating from the service unit.
    Type: Grant
    Filed: November 4, 2010
    Date of Patent: February 11, 2014
    Assignee: Nestec S.A.
    Inventor: Gilles Gavillet
  • Patent number: 8644455
    Abstract: Systems, method, and media for providing communication services between an application and a computer telephony interface server are provided. One of a plurality of computer telephony interface drivers is launched as a primary computer telephony interface driver to interface the application with the computer telephony interface server. The computer telephony interface drivers are monitored with a plurality of monitors. Each of the monitors is associated with one of the computer telephony interface drivers and monitors a status of another of the computer telephony interface drivers. A failure of the primary computer telephony interface driver is detected with a secondary monitor. The secondary monitor monitors the primary computer telephony interface driver and is associated with a secondary computer telephony interface driver.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: February 4, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jayant Thomas, Robert Samokar
  • Patent number: 8634520
    Abstract: A call tracking system and method that uses an automated filtering function to increase accuracy of call tracking. In some embodiments, the system utilizes a spam blocking module, such as a challenge-response test (e.g., a CAPTCHA), a blacklist for callers sharing certain criteria indicative of robo-dialed or spam calls, or other similar spam filter to block unwanted calls from being routed to an advertiser. By using a spam blocking module, the amount of noise in the call tracking system can be reduced and the attribution of calls correspondingly more accurate. In some embodiments, an interactive voice response (IVR) module is utilized to reduce the noise in the system by filtering or blocking unwanted calls. By utilizing an automated filtering function, the disclosed system improves the accuracy of call tracking and allows advertisers to better track the performance of advertising campaigns that they undertake.
    Type: Grant
    Filed: January 31, 2013
    Date of Patent: January 21, 2014
    Assignee: Marchex, Inc.
    Inventors: Amanda Morrison, Govind Ramanathan, John Busby, Ziad Ismail
  • Patent number: 8634522
    Abstract: The present publication discloses a method and system for sending messages in a telecommunications network (1, 2, 6, 11, 12), in which method digital messages (40) which contain information on the desired reply address (32) are mass sent (3), and messages, which are sent on the basis of the reply-address information (32) are received (10). According to the invention, the reply-address information of each mass-sent message (40) is converted (3) to correspond to a predefined dialogue, in which the stage of the dialogue defines unequivocally the reply-address information (32), so that the transmission and reception of the messages are implemented in different parts of the telecommunications system (1, 2, 6, 11, 12).
    Type: Grant
    Filed: March 3, 2011
    Date of Patent: January 21, 2014
    Assignee: Bookit Oy Ajanvarauspalvelu
    Inventor: Jukka Salonen
  • Patent number: 8625690
    Abstract: Systems, methods, and devices for wireless communication. In one aspect, an apparatus for wireless communication is provided. The apparatus includes a receiver configured to receive a wireless signal comprising a packet. At least a portion of the wireless signal is configured to be received over a bandwidth lower than or equal to 1.25 MHz. The packet is formed from at least one orthogonal frequency-division multiplexing (OFDM) symbol comprising thirty-two tones. The thirty-two tones correspond to frequency subcarriers within the bandwidth. The thirty-two tones of the at least one OFDM symbol are allocated as: twenty-four data tones, two pilot tones, five guard tones, and one direct current (DC) tone. The apparatus includes a processor configured to evaluate the wireless signal. The processor includes a transform module configured to convert the at least one OFDM symbol into a frequency domain signal using a thirty-two point mode.
    Type: Grant
    Filed: March 2, 2012
    Date of Patent: January 7, 2014
    Assignee: QUALCOMM Incorporated
    Inventors: Mohammad Hossein Taghavi Nasrabadi, Sameer Vermani, Lin Yang, Hemanth Sampath
  • Patent number: 8625754
    Abstract: A method and apparatus for allowing a network provider to embed hyperlinks within streaming video contents that will enable users to click on an embedded hyperlinked image to obtain more information related to the streaming video contents are disclosed. For example, someone watching a tennis match can click on the hyperlinked image corresponding to one of the players and receive a frame of data about his or her recent performance, or someone watching the news can click on a hyperlinked image of a segment of a world map and receive a frame of data about current events occurring in a particular region.
    Type: Grant
    Filed: October 24, 2005
    Date of Patent: January 7, 2014
    Assignee: AT&T Intellectual Property II, L.P. via a transfer from AT&T Corp.
    Inventors: Marian Croak, Hossein Eslambolchi
  • Patent number: 8625755
    Abstract: A system that incorporates teachings of the present disclosure may include, for example, a system having a controller to receive from a first communication device (CD) a telephone number of a second CD, submit a verification code to the second CD, submit a request to the first CD for the verification code, receive the verification code from the first CD, provide the first CD access to update in whole or in part a second contact book of the second CD stored in a contact book account, receive from the first CD one or more entries of a first contact book of the first CD, merge the one or more entries of the first contact book with one or more entries of the second contact book, thereby generating an updated second contact book, and store the updated second contact book in the contact book account. Additional embodiments are disclosed.
    Type: Grant
    Filed: March 11, 2013
    Date of Patent: January 7, 2014
    Assignee: AT&T Intellectual Property I, LP
    Inventors: William Stanley Robbins, R. Tyler Wallis, Anup D. Karnalkar
  • Publication number: 20140003590
    Abstract: A telephone number corresponding to an incoming telephone call may be utilized to obtain information associated with the incoming call. If it is determined that the telephone number does not match records stored on the device on which the call is received, a request may be sent from the receiving device to an external device to obtain information associated with the incoming call. The request may be directed to a remote contacts application, another device listed in a data store of the receiving device, or to the calling device itself. When a response is received, the information may be displayed or otherwise utilized by the receiving device.
    Type: Application
    Filed: June 27, 2012
    Publication date: January 2, 2014
    Applicant: APPLE INC.
    Inventors: Swapnil Dave, Devrim Varoglu
  • Patent number: 8620337
    Abstract: Systems, methods, and computer-readable media are for selectively establishing radio access bearers configured to support simultaneous voice and data communications in a mobile telecommunications network. An exemplary method includes receiving a request to initiate a data session at a mobile device that is currently engaged in a voice session and, in response to receiving the request, determining if the mobile device is capable of supporting a radio access bearer configured to simultaneously support the data session and the voice session. The method further includes allowing or denying establishment of the radio access bearer based upon the determination.
    Type: Grant
    Filed: April 18, 2011
    Date of Patent: December 31, 2013
    Assignee: AT&T Mobility II LLC
    Inventors: Sheldon Meredith, Mark Austin, Mario Kosseifi
  • Patent number: 8619961
    Abstract: A self-provisioning telephony service includes assigning a toll-free telephone number to a customer account for a customer of a telecommunications provider, distributing the toll-free telephone number and an access number to the customer along with an invitation to provision a toll-free telephone number service, and receiving, at a local exchange carrier switch, a call from the customer. The access number is identified by the local exchange carrier switch for the call in response to performing a call number translation. The telephony service also includes accessing, by a server, the toll-free telephone number identified for the customer account and generating a provisioning order that includes a customer telephone number from the customer account and the toll-free telephone number. The telephony service further includes transmitting the provisioning order to a service control server, the service control server activating the toll-free telephone number for the customer account.
    Type: Grant
    Filed: July 23, 2012
    Date of Patent: December 31, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Gerald A. Starling, Dirk S. Henson, Ken A. Loveless, Jeffrey Broadus
  • Patent number: 8619950
    Abstract: A video and digital audio transport system transports high resolution computer, video, computer video graphics and other video signals, as well as multiple channels of high quality audio, over extended lengths of unshielded twisted pair (UTP) cabling. Frequency compensation techniques are employed to extend the bandwidth of the UTP cables, and differential signaling over the common mode of a first two of the four twisted pairs comprising the UTP cable is used to transmit horizontal sync and differential signaling over the common mode of a second two of the four twisted pairs is used to transmit vertical sync. In addition, a unique digital encoding technique is applied to a standard digital audio encoding protocol to augment the number of available audio channels. A digitally controlled delay line is incorporated to compensate for the different lengths of each twisted pair.
    Type: Grant
    Filed: March 22, 2010
    Date of Patent: December 31, 2013
    Assignee: Crestron Electronics Inc.
    Inventors: George Feldstein, Mark LaBosco, Krunoslav Estaban Draganovic, Alexander J. Marra