Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.

Abstract: A method and a device process data transmitted via a channel. The channel is at least partially represented by a symmetrical transfer matrix, wherein at least one off-diagonal matrix element of the transfer matrix is determined by its symmetric and/or transposed off-diagonal matrix element and its corresponding diagonal matrix elements of the transfer matrix. In addition, a communication system is provided containing such a device.

Abstract: The present disclosure includes a system and method for handling customer service requests in a virtual computing environment supporting multimedia interactions. In some embodiments, the system includes an automated management tool for receiving a customer service request from a client device, a server for establishing an individualized communication session, and a plurality of available resources capable of being connected to the individualized communication session. In some embodiments, the method includes receiving and establishing a connection between an automated management tool and a client device, receiving a customer service request from the client device, establishing an individualized communication session, and providing resources to the individualized communication session.

Abstract: A system includes an interface to receive a signal associated with a call from a first communication device to a second communication device. The system also includes a call suspension mechanism to suspend the call. The system further includes a call disposition engine to send an electronic mail message associated with the suspended call to a device identified by a subscriber address.

Abstract: An application may provide a communication session platform for a first participant to communicate to a second recipient in a service provider capacity. For instance a doctor, lawyer or other service provider may initiate a call application on a their user device and the device may transmit a communication session request to another user device of a patient or client, via the call application. The application may also provide transmitting a consent request to the client user device requesting consent to a term described by a pre-recorded content segment and receiving a confirmation message from the client user device agreeing to the consent request, and bridging the communication session between the client user device and the service provide user device.

Abstract: A communications platform having an XML based message-processing platform that enables users to receive electronic messages. The processing platform may include at least one server that receives an electronic message addressed to the platform, wherein the electronic message includes a routing indicator including at least one user identity and one or more message attributes. The one or more message attributes may include “folios” which include information folios that at least one of intelligently store, display and synthesize “incoming” electronic messages. The platform further includes at least one database that stores a user-defined endpoint table, the endpoint table correlating endpoints with sender defined message attributes. In this embodiment, the platform may include a sender stylesheet and an electronic message stylesheet.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for determining call importance using social network context. A system can receive a call from a caller and establish the identity of the caller. The system can then retrieve a social network context associated with the caller identity from a social network and determine an importance score for the call using the social network context. Social network contexts can be derived from a social network profile, caller utterances, and a social graph. Based on the importance score, the contact center provides an appropriate level of customer service. The level of customer service a contact center provides can be based on resource availability, call type, call time, agent queue selection, offered communication modalities and customer follow-up.

Abstract: Embodiments of the present disclosure provide methods, systems, and devices of user notification. In this regard, one embodiment of such a method, among others, can be broadly summarized by the following: capturing an image in response to an event; relaying capturing of the image to a telephone device; and sending a message to a user at a remote location via the telephone device, the message notifying the user of the capturing of the image.

Abstract: A method for providing confirmation of a request for a target communicated using text messaging includes receiving, by a sending system, a request for a target. The method further includes selecting, by the sending system, a telephone number from a list of telephone numbers, wherein a mapping is created between the request, the selected telephone number, the target, and a target contact. Additionally, the method includes sending, by the sending system to the target contact using the selected telephone number, a text message indicating the request for the target. Moreover, the method includes receiving a reply message from the target contact using the selected telephone number, and determining that the reply message comprises a reply to the request for the target by comparing the target contact and the selected telephone number for the reply message to the mapping.

Abstract: A method for processing telephony sessions of a network including at least one application server and a call router, the method including the steps of assigning a primary Uniform Resource Identifier (URI) and at least a secondary URI to an application; mapping a telephony session to the primary URI; communicating with the application server designated by the primary URI using an application layer protocol; receiving telephony instructions from the application server and processing the telephony instructions with the call router; detecting an application event; and upon detecting the application event, communicating with the application server designated by the secondary URI.

Abstract: A communication system (1) comprises: a beverage preparation machine (10) having a data-exchange communication module (11, 11?); a service unit (30) that is distant from the beverage preparation machine and that is arranged for exchanging data with the communication module of the beverage preparation machine; a transmission arrangement (15, 20, 35) for transmitting data between the data-exchange communication module and the service unit. The data-exchange communication module of the beverage preparation machine comprises a sound-interface (11, 11?) for exchanging data as a sound signal. The transmission arrangement comprises a telephone device (15) for transmitting this sound signal of the data towards the service unit and/or originating from the service unit.

Abstract: Systems, method, and media for providing communication services between an application and a computer telephony interface server are provided. One of a plurality of computer telephony interface drivers is launched as a primary computer telephony interface driver to interface the application with the computer telephony interface server. The computer telephony interface drivers are monitored with a plurality of monitors. Each of the monitors is associated with one of the computer telephony interface drivers and monitors a status of another of the computer telephony interface drivers. A failure of the primary computer telephony interface driver is detected with a secondary monitor. The secondary monitor monitors the primary computer telephony interface driver and is associated with a secondary computer telephony interface driver.

Abstract: The present publication discloses a method and system for sending messages in a telecommunications network (1, 2, 6, 11, 12), in which method digital messages (40) which contain information on the desired reply address (32) are mass sent (3), and messages, which are sent on the basis of the reply-address information (32) are received (10). According to the invention, the reply-address information of each mass-sent message (40) is converted (3) to correspond to a predefined dialogue, in which the stage of the dialogue defines unequivocally the reply-address information (32), so that the transmission and reception of the messages are implemented in different parts of the telecommunications system (1, 2, 6, 11, 12).

Abstract: A call tracking system and method that uses an automated filtering function to increase accuracy of call tracking. In some embodiments, the system utilizes a spam blocking module, such as a challenge-response test (e.g., a CAPTCHA), a blacklist for callers sharing certain criteria indicative of robo-dialed or spam calls, or other similar spam filter to block unwanted calls from being routed to an advertiser. By using a spam blocking module, the amount of noise in the call tracking system can be reduced and the attribution of calls correspondingly more accurate. In some embodiments, an interactive voice response (IVR) module is utilized to reduce the noise in the system by filtering or blocking unwanted calls. By utilizing an automated filtering function, the disclosed system improves the accuracy of call tracking and allows advertisers to better track the performance of advertising campaigns that they undertake.

Abstract: Systems, methods, and devices for wireless communication. In one aspect, an apparatus for wireless communication is provided. The apparatus includes a receiver configured to receive a wireless signal comprising a packet. At least a portion of the wireless signal is configured to be received over a bandwidth lower than or equal to 1.25 MHz. The packet is formed from at least one orthogonal frequency-division multiplexing (OFDM) symbol comprising thirty-two tones. The thirty-two tones correspond to frequency subcarriers within the bandwidth. The thirty-two tones of the at least one OFDM symbol are allocated as: twenty-four data tones, two pilot tones, five guard tones, and one direct current (DC) tone. The apparatus includes a processor configured to evaluate the wireless signal. The processor includes a transform module configured to convert the at least one OFDM symbol into a frequency domain signal using a thirty-two point mode.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a system having a controller to receive from a first communication device (CD) a telephone number of a second CD, submit a verification code to the second CD, submit a request to the first CD for the verification code, receive the verification code from the first CD, provide the first CD access to update in whole or in part a second contact book of the second CD stored in a contact book account, receive from the first CD one or more entries of a first contact book of the first CD, merge the one or more entries of the first contact book with one or more entries of the second contact book, thereby generating an updated second contact book, and store the updated second contact book in the contact book account. Additional embodiments are disclosed.

Abstract: A method and apparatus for allowing a network provider to embed hyperlinks within streaming video contents that will enable users to click on an embedded hyperlinked image to obtain more information related to the streaming video contents are disclosed. For example, someone watching a tennis match can click on the hyperlinked image corresponding to one of the players and receive a frame of data about his or her recent performance, or someone watching the news can click on a hyperlinked image of a segment of a world map and receive a frame of data about current events occurring in a particular region.

Abstract: A telephone number corresponding to an incoming telephone call may be utilized to obtain information associated with the incoming call. If it is determined that the telephone number does not match records stored on the device on which the call is received, a request may be sent from the receiving device to an external device to obtain information associated with the incoming call. The request may be directed to a remote contacts application, another device listed in a data store of the receiving device, or to the calling device itself. When a response is received, the information may be displayed or otherwise utilized by the receiving device.

Abstract: A video and digital audio transport system transports high resolution computer, video, computer video graphics and other video signals, as well as multiple channels of high quality audio, over extended lengths of unshielded twisted pair (UTP) cabling. Frequency compensation techniques are employed to extend the bandwidth of the UTP cables, and differential signaling over the common mode of a first two of the four twisted pairs comprising the UTP cable is used to transmit horizontal sync and differential signaling over the common mode of a second two of the four twisted pairs is used to transmit vertical sync. In addition, a unique digital encoding technique is applied to a standard digital audio encoding protocol to augment the number of available audio channels. A digitally controlled delay line is incorporated to compensate for the different lengths of each twisted pair.

Abstract: Systems, methods, and computer-readable media are for selectively establishing radio access bearers configured to support simultaneous voice and data communications in a mobile telecommunications network. An exemplary method includes receiving a request to initiate a data session at a mobile device that is currently engaged in a voice session and, in response to receiving the request, determining if the mobile device is capable of supporting a radio access bearer configured to simultaneously support the data session and the voice session. The method further includes allowing or denying establishment of the radio access bearer based upon the determination.

Abstract: A self-provisioning telephony service includes assigning a toll-free telephone number to a customer account for a customer of a telecommunications provider, distributing the toll-free telephone number and an access number to the customer along with an invitation to provision a toll-free telephone number service, and receiving, at a local exchange carrier switch, a call from the customer. The access number is identified by the local exchange carrier switch for the call in response to performing a call number translation. The telephony service also includes accessing, by a server, the toll-free telephone number identified for the customer account and generating a provisioning order that includes a customer telephone number from the customer account and the toll-free telephone number. The telephony service further includes transmitting the provisioning order to a service control server, the service control server activating the toll-free telephone number for the customer account.

Abstract: A user-operated system for causing a land-line telephone to dial a destination includes a mobile telephony device having a speaker and an internal dual tone multiple frequency (DTMF) dialer, and a dialer extension integrated with a microphone on the land line telephone for capturing a DTMF telephone number sequence. A telephone number is selected on the mobile telephony device, which generates an audible DTMF for the telephone number over the speaker, and the DTMF is captured by the microphone, and the land-line telephone dials the destination.

Abstract: The present invention discloses method, system and network server for recording use of network service capability by applications (APPs), and the key points of the methods comprise: a network server acquires an identity of the APP and type information of the network service capability providing services for the APP, conducts service logic processing, and writes a message of use of network service capability, which comprises at least the identity of the APP and the type information of the network service capability providing services for the APP. With the methods of this invention, the purpose of making effective records of use of network service capability by APPs provided by service providers is implemented. Furthermore, management of APPs, such as charging, may be conducted by utilizing the records.

Abstract: A method for the communication of data with respect to at least two telephony user devices in a data communications network comprises determining call party details for a telephone call. The telephone call involves at least a first device and a second device. The call party details include first and second identities associated with the first and second devices respectively. A separate communications session is established on the basis of the first and second identities. The communications session is separate from the telephone call and is for the communication of data to and/or from the at least two devices. An alert activation request for an alert mechanism associated with the at least one of the at least two devices is transmitted via the communications session. The alert activation request is capable of causing the at least one of the at least two devices to activate the alert mechanism.

Abstract: Measures for the communication of data with respect to at least two different user devices in a data communications network. Establishing a communications session for the communication of data to and/or from the at least two different user devices, receiving, on the basis of user input at one of the at least two different user devices, an identifier identifying one or more downloadable resources, generating a transmissible identifier based at least in part on the received identifier, the transmissible identifier being operable to initiate the download of the one or more downloadable resources using the transmissible identifier, and to associate a predetermined identity with the download, and enabling the download of the one or more downloadable resources to another of the at least two different user devices using the transmissible identifier.

Abstract: To reduce the call cost for user messages of a few tens of bytes through a mobile telephone network (3), and to avoid having to set up a call channel as is necessary for transmitting data of several thousands of bytes, spare fields in signaling messages are used to convey the user messages, a call then taking place via signaling messages, and without a dedicated call channel being set up.

Abstract: A solution for enabling a participant to a conference call to obtain contact information for other participants to the conference call in order to send an external message to one or more of the other participants is provided. The contact information can be used by a messaging system, which is available to the participant independent of the conference call, to transmit the external message for presentation to the other participant(s).

Abstract: In a caller information notifier system, a calling terminal transmits a calling signal having a phone number for callback inserted which is different from the phone number of the calling terminal. When a callback is tried from a called terminal, a communication network server, where the calling signal passes, determines the relationship between the phone number of the calling terminal and the phone number for callback inserted in the calling signal to authenticate the phone number for callback. A terminal which receives the calling signal extracts the phone number for callback from the calling signal and keeps the extracted number as a callback phone number. The callback phone number is, for instance, an FMC service number. The probability of success in reaching a caller is thereby increased.

Abstract: A method and apparatus for enabling a service-aware mobile core network are disclosed. In one embodiment, a method for managing integrated services in a communication network includes detecting a first Internet protocol flow in the network, mapping the internet protocol flow to an integrated service, and managing the integrated service, including the first internet protocol flow, according to at least one policy defined for the integrated service.

Abstract: A wireline telephony instrument for wirelessly receiving and displaying data messages allows a wireline telephone to wirelessly receive data messages, although the wireline telephony instrument does not wirelessly receive or transmit calls. The data messages may include text, images, and other types of multimedia data. Wireless receive-only capabilities may be integrated into the wireline telephony instrument by adding an integrated circuit, such as a CDMA chipset or a GSM chipset, to the wireline telephony instrument. Further, by integrating a display into the wireline telephony instrument, the wireline telephony instrument may display the data messages. Logic is also integrated into the wireline telephone for routing the data messages received by the wireline telephone to the display.

Abstract: In a method for adding a caller to a group instant messaging chat, a computer receives an indication that the caller has joined a teleconference via a telephone call. The computer receives a characteristic of the telephone call. The computer determines that the received characteristic of the telephone call at least partially matches at least one stored characteristic of one or more invitees on a list of invitees to the teleconference. In response to determining that the received characteristic of the telephone call at least partially matches at least one stored characteristic of one or more invitees on a list of invitees to the teleconference, the computer requests an instant messaging server to add the caller to the group instant messaging chat.

Abstract: The invention is directed to efficient notification of the hearing impaired during emergencies. A message initiating agency and an administrator create an outbound message for delivery and further selects a number of campaign related parameters. A telecommunications interface module is provided that is capable of detecting the presence of a connected TTY device, and a connected TTY device logging system for recording in a database the occurrences of detection of a TTY devices associated with a particular telecommunications interface, or outbound message contact. The system delivers the campaign message to one or more telecommunications interfaces, delivers a TTY compatible message or a provides notification to said administrator of the detection of a connected TTY device, and records the incidence of failures to deliver the campaign message.

Abstract: A system and method for processing a communication signal from a wireline is provided. The system comprises a coupling unit and signal processing circuitry. The coupling unit comprises a transformer and is configured to receive the communication signal from the wireline. The coupling unit is also configured to generate a first signal based on amplifying or attenuating the communication signal according to a first winding ratio of the transformer and a second signal based on amplifying or attenuating the communication signal according to a second winding ratio of the transformer. The signal processing circuitry is configured to process the first signal and the second signal.

Abstract: A communication device is described in which a communication path is to be established with another communication device. The communication device transmits a first request packet to the other communication device and awaits a response. When a second request packet is received from the other communication device instead of a response to the first request packet, the communication device determines whether to transmit a positive response to the second request packet based on additional information included in the second request packet.

Abstract: A communication system includes a data processing device that communicates with a communication device via a first transmission link. The communication device includes a first communication controller that controls communication with the data processing device via the first transmission link, and a second communication controller that controls communication via a second transmission link which is different from the first transmission link. The communication device also includes a transmitter that transmits transmission data sent via the first transmission link through the second transmission link, a canceller that cancels transmission of the transmission data through the second transmission link upon receiving a canceling command via the first transmission link, and an observer that observes whether the communication via the first transmission link, which transmits the transmission data to the communication device, is enabled, in response to receiving the transmission data via the first transmission link.

Abstract: The invention relates to a method for generating a digit map for a call setup, wherein leading digits of a call number are collected by a gateway and transmitted to a call control server where a call-specific digit map is generated by comparing the leading digits to a numbering plan.

Abstract: A configurable PSTN call-handling (CPC) service enables monitoring and custom responses to calls received over multiple subscriber lines. A CPC Client Program runs on a computer and presents a graphical user interface (GUI) that allows the user to associate call-handling options with call characteristics. The GUI also allows the user to customize the notification signals provided and to provide custom responses to certain callers, by associating call characteristics with various GUI appearances, sound files, or images. The CPC relieves the communications network of performing certain call-handling functions, such as call forwarding, by moving decision-making processes to the user's PC. The user can remotely monitor any subscriber line associated with the user from any browser, because the communications network sends notifications directly to an IP address specified by the user. The IP address associated with a computer connected to the subscriber line need not be the IP address specified by the user.

Abstract: A phone system with a methodology for call parking is described. According to one embodiment of the present invention, a user of a communications endpoint device can use a user interface at the communications endpoint device to select persons to notify of a parked call. Upon successfully parking the call, the phone system notifies the selected persons in the manner specified in their account profiles. Such manner can include sending an e-mail to the selected person or sending a text message to the selected person. Advantageously, the manner for notifying the selected persons of the parked call is determined by the selected persons themselves through configuration of their account profiles thereby alleviating the user parking the call from having to determine the manner for notifying the selected persons.

Abstract: A telephone device has a storage unit 17 in which prescribed count information 173 is pre-registered, telephone call initiating/receiving means 181 for initiating a call to a telephone number of a receiving party, determining whether the receiving party responds to the call, and registering outgoing call history information 172 in the storage unit 17 each time a call is initiated, and function switching means 182 for acquiring the number of continuous non-responses of the same receiving party with reference to the outgoing call history information 172 when the receiving party does not respond and initiating a mail function when the acquired number of the non-responses is no less than the prescribed count.

Abstract: A web-type audio information system using phone communication lines including a computer based host accessible to phones, supporting multiple indexed stored audio information segments, wherein the content of the segments are substantially selected and supplied by multiple independent subscribers, and the host supports an interactive directory system providing for connecting a phone line with an audio segment in accordance with supplied segment identification.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for playing local device information over a telephone connection. In one aspect, a method includes establishing, by a first electronic client communication device, an audio connection between the first electronic client communication device and a remote second electronic client communication device, determining that a user has selected a control of the first electronic client communication device, selecting, with a computer system and in response to determining that the user selected the control, text data that is associated with the user or the first client communication device, translating, with the computer system, the text data into a speech signal, and playing the speech signal to the remote second client device over the audio connection by electronically inserting the speech signal into the audio connection.

Abstract: The invention relates to the field of Computer telephony Integration and in particular to the migration of the interface standardised according to ECMA-29 to the private branch exchange (PBX) via a CSTA gateway. The clients (C1-C4) in the data network subscribe to CTI Services and in this regard must be reachable by the CSTA gateway (CCGW). If this is not the case, because for example an error occurs in the data network, then the transmission of unnecessary messages should be prevented or stopped. The problem is solved in that the clients are connected via a server (XS) to the CCGW, wherein the server monitors the Status of the clients and acknowledges the messages addressed to an unreachable client with error messages. The server (XS) is preferably an XMPP server and the clients (C1-C4) are preferably XMPP clients.

Abstract: A filter for filtering a received signal to attenuate an interferer therein, the interferer having a component at an interferer frequency, and the filter comprising: an intermediate filter providing a passband and a stopband; a first frequency converter configured to form a first intermediate signal by frequency-shifting an input signal derived from the received signal such that a component of the input signal at the interferer frequency is shifted to a frequency in the passband of the intermediate filter, and to input the first intermediate signal to the intermediate filter so as to cause the first intermediate signal to be filtered by the intermediate filter to form a second intermediate signal; a second frequency converter configured to form a cancellation signal by frequency-shifting the second intermediate signal such that a component of the second intermediate signal in the passband of the intermediate filter is shifted to the interferer frequency; and a cancellation unit configured to cancel the cancel

Abstract: Embodiments provide caller information in multiple languages to multiple receiving communication devices. In one embodiment, the method includes receiving a call request from a sending endpoint communication device connected to a network. Caller identification information associated with the call request is obtained, where the caller identification information includes one or more identifications associated with the sending endpoint communication device. Each identification specifies the same content in a different language. The call request and at least one of the identifications are transmitted over the network to be received by receiving endpoint communication devices connected to the network. Each receiving endpoint communication device can output at least one of the received identifications specified in a language designated for use by that receiving endpoint communication device.

Abstract: A method, system, and computer program product for scanning emails by reducing the amount of decomposition processing that is performed to only the minimum necessary to fully scan the emails. This reduces the server resources needed, which improves server throughput and reduces costs. A method for processing email messages comprises the steps of receiving an email message comprising a plurality of items, scanning the email message with at least one scanner software, determining with each of the at least one scanner softwares what items of the plurality of items the email message is to be decomposed into, decomposing the email message to obtain the items determined by each of the at least one scanner software.

Abstract: A scatterer gatherer method and device configured to remotely manipulate an apparatus. The scatterer sends a group of identical packets through a network. The route each packet takes through the network is determined by the network. The time taken for a first packet of a group to travel from origin to destination is unequal from that taken by a second packet of the group. A gatherer is configured to receive each packet, determine which is the first of the group of identical packets to arrive, store the first and discard the later arriving packets of the group. The gatherer further configured to interpolate to determine a value for a missing group of packets should none of the group arrives within a predetermined time. The method and device further configured to use the stored data to remotely manipulate an apparatus then provide feedback to the user through a return network path.

Abstract: A network for coupling at least one telephone service signal to at least one telephone device over a wiring. The network includes: a wiring having at least two conductors for carrying multiple time-domain multiplexed digitized voice channels; an exchange side device coupled to the wiring and operative to couple at least one telephone service signal to at least one digitized voice channel; and at least one subscriber side device coupled to the wiring and operative to couple the at least one telephone device to at least one digitized voice channel.

Abstract: Examples include a system, method and program for notifying presence of a phone call participant. In an example, a computer receives a request from a first calling device to connect with one or more second calling devices through a network. The computer provides a presence notification on the first calling devices wherein the presence notification provides a repeating indicator which represents that the one or more second calling devices are connected. The computer determines that the one or more second calling devices has disconnected and in response the computer ceases the presence notification on the first calling device.

Abstract: A voice and text mail application method and apparatus capable of supporting both synchronous and asynchronous voice communication. The application is configured to (i) simultaneously and progressively store media of an incoming message as the media is received at a communication device over the network and (ii) provides a “catch up” rendering option which enables the rendering of previously received media of the message starting at any previous point of the message and to catch up the rendering to the current point or head of the message as the media of the message is being received. By rendering the previously received media of the incoming message out of storage at a rate faster relative to when the media of the incoming message was originally encoded, eventually the rendering will catch up and seamlessly transition the rendering from an asynchronous time-shifted mode out of storage to a synchronous mode as the media of the message is received over the network.

Abstract: Methods, devices, and storage media provide for receiving a request to use a multiparty service offered by autonomous devices; determining whether persistence information exists that indicates one of the autonomous devices to which the request is to be routed; selecting one of the autonomous devices to transmit the request in response to determining that persistence information does not exist, and wherein the device has no knowledge which of the autonomous devices is to accept the request; transmitting the request; receiving a response; recognizing whether the request is accepted based on the response; storing persistence information indicating the one of the autonomous devices is servicing the request; and using the persistence information to transmit a subsequent request to use the multiparty service to the one of the autonomous devices, wherein the subsequent request pertains to a same session of the multiparty service as the request.