Abstract: Methods, apparatus, and products for visually marking computing components within a computing system are disclosed that include: detecting that a particular computing component has failed, wherein the particular computing component has a physical surface that may be altered with the application of some physical stimulus; and applying a requisite physical stimulus to the physical surface such that the appearance of the physical service is altered, thereby visually identifying that the component has failed.

Abstract: Apparatus and methods for reducing infrastructure failure rates. The apparatus and methods may compile and store data related to the physical devices and applications associated with an infrastructure change. Variables may be derived from the stored data using a range of methods and multiple variable values may be consolidated. A model may be developed based on the values and relationships of the derived variables. The model may be applied to assess the risk of a prospective infrastructure change.

Abstract: Architecture for aggregating health alerts from a number of related components into a single aggregated health state that can be analyzed to isolate the component responsible for the fault condition. In a hierarchy of related components within various component groups in a computer system, a number of health indicators can indicate alerts occurring in one or more of the related components whereas the fault condition occurs in only one component upon which the other components depend. The health indicators of related components are aggregated into an aggregated health state for each component group. These aggregated health states are analyzed to identify the related component associated with a root cause of the alert condition for an affected component group.

Abstract: Detecting performance bottlenecks in a target application is provided. In response to receiving hotspot selections from a user interface, bottleneck rules are extracted from a database. A hotspot is a region of source code that exceeds a time threshold to execute in the target application. Metrics needed to evaluate the bottleneck rules extracted from the database are identified. The identified metrics are computed. It is determined whether each bottleneck rule extracted from the database is evaluated to true using the computed metrics for hotspots in the target application. In response to determining that a bottleneck rule is evaluated to true using an appropriate computed metric corresponding to the bottleneck rule, a bottleneck description is created for the bottleneck rule. Then, the bottleneck description is sent to the user interface.

Abstract: According to an aspect of the present invention, there is provided an information processing apparatus including: a display unit; an information generating module configured to generate, based on a first error code that represents an internal state of the information processing apparatus, a second error code that is more acknowledgeable to a user as compared with the first error code; and a display controller configured to control the display unit to display the second error code so as to allow the user to dictate the internal state of the information processing apparatus by use of the second error code.

Abstract: Embodiments include devices, systems, methods, and articles of manufacture that facilitate sending notices that a previously identified malfunctioning link or pointer has been restored or otherwise rendered useable. Embodiments can include systems with a registry wherein when a user discovers that a link is not functioning properly the registry may register the malfunctioning link, may facilitate further queries of the malfunctioning link, and may provide updates to one or more user portals that the previously malfunctioning link or pointer is no longer malfunctioning.

Abstract: An entertainment kiosk error handling and troubleshooting method which facilitates correct of errors from a remote computer. An example method includes operating a camera for capturing images within the entertainment kiosk by a processor within the entertainment kiosk, detecting an error by the processor, associating recently captured images with the error, and sending an alert to a remote computer by the processor.

Abstract: A method and system are provided to transmit a meter power status. The method includes recognizing a power status change at a meter. The method includes, if the meter is scheduled to transmit first, transmitting a notification message to at least one neighboring meter towards a mesh gate, wherein the notification message includes a power status indicator and a meter identifier. The method includes, if the meter is not scheduled to transmit first, waiting a predetermined time period to receive a notification message from at least one neighboring meter. The method includes, responsive to receiving a notification message, adding a meter identifier to the received notification message before retransmitting the modified notification message to at least one neighboring meter. The method includes retransmitting the notification message.

Abstract: A medical support control system comprising: a first controller connected to at least one device; a second controller connected to at least one device; and a manipulation display device shared by the first controller and the second controller, and alternately displaying a first graphical user interface (first GUI) created by the first controller and a second graphical user interface (second GUI) created by the second controller, wherein: first error information that is error information obtained from the first controller side and second error information that is error information obtained from the second controller side are shared by the first and second controllers, and are reflected on the first and second GUIs on the basis of the first and second error information.

Abstract: A computer implemented method for recording a crash in an appliance is provided. The method includes the following steps: running a core process to perform a transaction, which will make the core process undergo at least one state sequentially, wherein each state includes at least one call stack; executing a supervisor process to generate a state record, to sequentially record all undergone states of the core process in the transaction; in response to a crash of the core process in the transaction, generating a fault record to record all call stacks in a latest state of the core process; generating a crash report according to the state record and the fault record.

Abstract: An automated method of processing computer system event logs comprises receiving event messages associated with one or more system event logs, each event message including event text, determining a set of message clusters, each comprising a template text, representative of the event messages across the one or more event logs, and assigning each event message to a message cluster of the set, according to a measure of similarity between the respective event text of the event message and the template text of the message cluster.

Abstract: A hosting provider operates a server system that provides a service to one or more tenants. The server system receives configuration data from the tenants. As part of providing the service to a given tenant, the server system attempts to access an external service due to the configuration data received from the given tenant identifying the external service. Service access errors can occur when attempting to access the external service. In response to determining that an error has occurred when attempting to access the external service, the server system sends a service access alert to a recipient associated with the given tenant. The service access alert notifies the recipient that the error has occurred.

Abstract: A technique assists in resolving problems by aiding in the determination of the root cause of the problem. The technique allows recording of information about methods of executing applications that encounter problems, even if the method was not previously marked for recording. Upon detection of a problem, the method and all other methods on the current execution stack may be marked for retrospective recording. When each method exits, information about entry conditions and exit conditions of each method may be recorded for presentation to a user of the application for problem resolution.

Abstract: A method utilizes a virtual flight recorder to harvest a subset of events being collected by an active system tracing facility during operation of a computer system. The virtual flight recorder is “virtual” from the sense that it is not specifically instrumented into a component with which the virtual flight recorder is associated, which eliminates the burden on developers to specifically instrument components of interest, and minimizes the impact on system performance as a result of performance metric collection.

Abstract: Various embodiments are directed to systems and method of monitoring computer equipment. For example, a plurality of computer equipment parameters may be monitored. Also, an anomaly in at least one of the plurality of computer equipment parameters may be detected and an alert interface may be generated. The alert interface may comprise an indication of a first piece of computer equipment exhibiting the anomaly; an animation of the computer equipment parameter exhibiting the anomaly over a period of time including the anomaly; and a power impact analysis indicating other pieces of computer equipment that would be affected by a failure of the first piece of computer equipment.

Abstract: A computer-implementable method, system and computer media are presented for calculating software test coverage of a Graphical User Interface (GUI). In one embodiment, the method includes the steps of: detecting an activation of a monitored active area in a GUI; recording the activation and a name of a user who activated the monitored active area; recording an order of any prior and subsequent activations of active areas in the GUI, wherein the prior and subsequent activations are performed prior to and subsequent to the activation of the monitored active area; recording any errors associated with the activation of the monitored active area; recording a total number of times that the monitored active area was activated during a pre-determined test period; and creating a report that describes test results for the monitored active area.

Abstract: Relevant alert delivery including determining, by an events listener associated with an event queue, whether one or more events in an events queue have not been assigned to any events pool by any event analyzer; and if one or more events in the events queue have not been assigned to any events pool, identifying by the events listener in dependence upon the event analysis rules one or more alerts; sending by the event listener to an alerts queue all the alerts identified by the event listener; the alerts queue having an associated alerts listener; determining whether one or more alerts in the alerts queue have not been assigned to any alert pool; if one or more alerts in the alerts queue have not been assigned to any alerts pool, and determining in dependence upon alert analysis rules whether to suppress the alerts; and transmitting the unsuppressed alerts.

Abstract: Embodiments of the present invention provide a method/apparatus to measure the jitter of a timing signal used in an integrated circuit chip. The method/apparatus is used to send data from a launch element using a synchronous data path of the timing signal, receive the data at a capture element using the synchronous data path, wherein the launch element and the capture element are disposed on the same integrated circuit chip upon which the timing signal is generated and/or used, and gather statistics about whether a timing violation has occurred by comparing the sent data with the received data over the course of multiple launch/capture events as the timing is adjusted. Other embodiments may be described and/or claimed.

Abstract: The present disclosure is directed to a system and method for tracking trunk usage in an enterprise network. In some implementations, a method for identifying trunk expenses includes aggregating data identifying telecommunication services associated with a plurality of trunks in an enterprise network. Charges for the used telecommunication services are identified. The charges are associated with a carrier that provided the telecommunication services. Carrier charges for each of the plurality of the trunks are automatically identified based, at least in part, on the aggregated data and the carrier charges.

Abstract: A detection method for configuration of power supply units and a detection system using the same are provided. The detection method includes: storing a production information setting about configuration of power supply units in a field replace unit, in which the production information setting includes a number setting and a location setting; sensing actual configuration number and location of the power supply units by a sensing unit so as to obtain an actual configuration information; and reading the production information setting and the actual configuration information and comparing them by a controller, in which the controller determines that the detection is passed when the actual configuration information matches the number setting and the location setting; and the controller outputs an unusual message when the actual configuration information does not match the number setting and the location setting.

Abstract: Detecting system component failures in a computing system, including: capturing, by a digital imaging device, an image of a component in the computing system; comparing, by a digital imaging comparator, the image of the component in the computing system to a graphical template for the component in the computing system; determining, by the digital imaging comparator, whether the image matches the graphical template for the computing system within a predetermined threshold; and sending, by a notification system, a failure event notification upon determining that the image does not match the graphical template for the computing system within the predetermined threshold.

Abstract: An apparatus includes a data manager and interface logic with a plurality of interface ports including at least one network interface port. The data manager and interface logic is operative to obtain digital and analog data, via the plurality of interface ports, from a plurality of digital and analog device types, where the data includes device operating parameters and alert condition notifications related to device faults or potential device failure. The data manager and interface logic is also operative to write and email a report conforming to a plurality of configurable report settings in response to occurrence of a device alert condition or a specified reporting interval, obtain updates to the device operating parameters from a remote device over the at least one network interface port, and provide the updates to corresponding devices over the plurality of interface ports.

Abstract: A system and method for problem determination using probe collections and problem classification for the technical support services monitor and collect data associated with a computer system, raise an alarm based on the monitored and collected data, probe the computer system for additional information, filter the monitored and collected data based on the additional information established from probing, and use the filtered data to label a problem associated with the raised alarm.

Abstract: Long running computer implemented processes are dynamically adapted to improve data consistency. A range of process steps in a long running computer implemented process is specified. Additionally, each of the computer-implemented process partners that are associated with the execution of the long running process are identified within the range of specified process steps. Monitoring information is also collected with regard to at least one identified process partner. An automatic determination is made as to whether each monitored process partner is available before initiating execution of the specified range of process steps in an instance of the long running computer implemented process and a flow of the long running computer implemented process is transformed based at least in part upon the determination as to whether each monitored process partner is available.

Abstract: A computer system records screenshots associated with a user session. In response to an error in a user application that has occurred during the user session, the computer system terminates the recording and creates a video file from the recorded screenshots. While notifying the user about the error, the computer system allows the user to select an option to play back the created video. In response to a user selection, the computer system plays back the video from a local store.

Abstract: A method, system, and a computer program product for debugging a software system. An aspect of the present invention provides a user with the combination of an error determined in the software system and a set of recommendations for fixing the error, thereby enabling the user to debug the software system more efficiently. In one embodiment, the error is determined by inspecting the execution states of the software system at different time instances prior to receiving a debug indication from the user. The set of recommendations for fixing the error is identified by searching a knowledge base that stores the recommendations (e.g., possible solutions, suggestions, and workarounds) for each of the errors.

Abstract: A communication system having a wireless trunk for connecting multiple phone lines over wireless communication links to a cellular network comprises a central telephone switch, such as a private branch exchange or key system, connected through one or more trunk lines to a wireless access communication unit. The wireless access communication unit preferably comprises a separate subscriber interface for each trunk line from the central telephone switch. The wireless access communication unit collects data from each of the subscriber interfaces, formats the data into a format compatible with an over-the-air protocol, and transmits the information over one or more wireless channels to a cellular base station. The wireless access communication unit thereby connects calls received from the central telephone switch's trunk lines over a wireless trunk to a network.

Abstract: A specific-equipment management system is equipped with a question generator, a display unit and an input unit and manages a water heater. The water heater is equipment that requires human operation in the vicinity when used. The question generator generates question information. The question information is information regarding a question for specifying a specific-error. The “specific-error” is an error regarding the water heater and includes an error regarding the human operation. The display unit displays the question information. Response information is then inputted to the input unit by the user based on the question information displayed at the display unit. The response information is information regarding the state of the water heater or the state of the human operation. The question generator generates next question information based on the response information. The display unit then displays the next question information.

Abstract: An alarm correlation method with rules and model is disclosed for suppression of alarms which will clear when another alarm clears. The alarm correlation method with rules and model includes a list of objects which alarms may be raised, and a list of correlation rules for each of the objects which associates objects which have correlated alarms, and a method of traversing the lists so that correlated alarms may be suppressed. The alarm correlation method with rules and model is particularly useful for overcoming operator overload due to the presence of multiple correlated alarms.

Abstract: A method, system, and computer program product detect soft failures as follows. A set of artifacts being generated by at least one process in a system is monitored. A number of artifacts being generated by the process is determined to be below a given threshold in response to the monitoring. The process is monitored in response to the determination. A current state of the process is determined in response to the analyzing. A notification is generated in response to the current state of the process including a set of abnormal behaviors.

Abstract: The present invention provides a method, system and computer program product for managing the Information Technology (IT) infrastructural elements of multiple organizations. The system monitors various IT infrastructural elements, such as networks, operating systems, databases, and software applications of multiple organizations. Alerts corresponding to various issues related to the IT infrastructural elements are generated. Based on the alerts, the system provides information related to the issues to a support team for solving them.

Abstract: A system and methods for detecting an operational problem on a mobile device and automatically resolving the problem with a coordinated execution of repair tasks on the mobile device and on the plurality of servers communicatively connected to the mobile device providing for a complex solution to an operational problem. The system can archive a history of corrective actions and their outcome for later analysis and reporting.

Abstract: A storage system condition indicator and method provides a visual display representing the operating condition of a set of storage devices. Various operating conditions may be defined based on available storage capacity and capacity to store data redundantly. One or more indicators may be used to represent the operating condition of the set of storage devices. The indicator(s) may be used to indicate whether additional storage capacity is recommended and, in a storage array, which slot in the array should be updated with additional storage capacity.

Abstract: A system and method for manipulation of event data, such as errors, in a networked environment. The method includes receiving event signal data indicative of an event, and associating descriptive data with the event signal data. The descriptive data is then mapped to one or more associated connections. A determination is made whether to post identifier data corresponding to the event signal data. This determination is made as a function of predetermined criteria. If a determination is made to post the identifier data, the particular identifier data is posted. The posted identifier data may be selectively retrieved and output in a specified format. The identifier data may be stored in a memory. Descriptive data may be accumulated for a plurality of events subsequent to the mapping step. An alert condition may be established based on the type of event that has occurred.

Abstract: A connection monitoring apparatus determines whether the connection monitoring apparatus is communicatively connected to the customer apparatus at a regular connection time. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time falls within the support contract time of a customer, the connection monitoring apparatus issues a connection fault notification. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time does not fall within the support contract time of the customer, the connection monitoring apparatus suppresses the connection fault notification from being issued and issues the connection fault notification at the next support contract time of the customer.

Abstract: The disclosure presents categorization of users into groups comprising expert users and novice users. A system and method analyzes the users' inputted data in helpdesk troubleshooting software to determine the deviation of novice users from expert users, or the deviation of novice users to a preconfigured behavior as determined by management policy. Other embodiments are also disclosed.

Abstract: An information processing apparatus includes partitioning mode information retaining section, hardware resource management information retaining section, failure notifying section, operation mode detecting section, shared hardware resource judging section, common failure report creating section for creating, if operation in the partitioning mode is detected and a hardware resource in which the failure occurrence has been detected is judged to be a shared resource, a common failure report on the basis of the detection of failure occurrence output by the notifying sections of physical partitions that share the shared hardware resource. That can avoid excessive report of a failure occurred even at a shared hardware resource, making it possible to grasp the accurate number of failure occurrence and to manufacture in a low cost.

Abstract: Problems in a network may be diagnosed based on alarm messages received from devices in the network and based on logical circuit path information of the network. In one implementation, a device may log alarm messages, in which each of the logged alarm messages may identify a network device that generated the alarm message and each of the alarm messages are associated with a time value. The device may group the alarm messages in the log of alarm messages based on the time values of the alarm messages to obtain one or more alarm message clusters and analyze the alarm message clusters to locate potential causes of the logged alarm messages.

Abstract: In accordance with embodiments, there are provided methods and systems for facilitating efficient error handling in a network environment. A method of embodiments includes receiving a validation request having configuration parameters of error dialogs relating to errors, and validating the configuration parameters and the errors. The validating includes mapping each error with a corresponding dialog. The method further includes transmitting a validating report having results of validation of the configuration parameters and the errors. The validation report is used to assign an order to each error and its corresponding dialog.

Abstract: A system monitoring apparatus specifies an intentionally shutdown system component or monitoring target, and a different monitoring target that is dependent thereon (a dependent target), and does not display an alert even when an error state is detected for a monitoring target inside the intentionally shutdown system component or the intentionally shutdown monitoring target, and the dependent target of the system component or monitoring target.

Abstract: Techniques are provided that enable the display of full text index-ability, indexing, and container extraction status of files in a collection repository in connection with content management. Further, techniques are provided that: guarantee the user knows which files failed to index and explode and which files are not indexable; tell the user which files have not been indexed yet, so they are not omitted from the analysis; allow users to work on the collected files without waiting for maximum possible indexing period; allow users to start working immediately on collected content; allow for displaying indexing and extraction status information relevant only to the search query; allow for automatic and manual update of a list of un-indexable file types; and allow for informing users about the processing status of a collection by sending notifications, displaying alerts, and providing appropriate views.

Abstract: Method, system, and computer program product for displaying data used to analyze system performance are provided. The method, system, and computer program product provides for determining an alert was triggered in a system at a point in time, identifying an alert type associated with the alert that was triggered in the system at the point in time, and displaying data concerning the system based on the alert type identified, the data displayed comprising a subset of a plurality of types of data available concerning the system, the subset being selected based on the alert type identified.

Abstract: This invention relates to a method and system for network fault management in busy periods. When a fault occurs in a network it can be difficult to understand the relevant network conditions at the moment of the fault because of the large numbers of factors that are involved. The solution presented is a method and system for managing a data processing network, wherein the network comprises a set of connected network devices and at least one network device generates an event record containing an identity of the generating network device and a timestamp indicating when the event was generated.

Abstract: Techniques for systematically gathering, organizing, and storing diagnostic data related to multiple monitored systems (e.g., multiple instances of a product or multiple products). A centralized repository is provided that is organized in a hierarchical manner to facilitate proper organization of the diagnostic data related to multiple monitored systems. In one embodiment, a root directory comprising one or more subdirectories is provided for storing diagnostic data collected for each monitored system. Multiple root directories may be provided under a common base directory for storing diagnostic data corresponding to multiple monitored systems. This enables correlation of diagnostic data across multiple monitored systems.

Abstract: There is provided an information processor capable of preventing an unintended operation from being caused by configuration information set in the information processor being updated even if the information processor such as a multi-function peripheral receives configuration information from outside during execution of a job, as well as capable of (1) making it possible to know that update has not been performed, (2) making it possible to externally confirm that update has not been performed and (3) updating the configuration information as soon as possible after the job ends; and an information processing method. If configuration information is inputted from an external device via an EthernetÒ 1008 or the like, the information processor included in a multi-function peripheral 1001 or the like determines whether the information processor is executing a job.

Abstract: Various embodiments are directed to systems and method of monitoring computer equipment. For example, a plurality of computer equipment parameters may be monitored. Also, an anomaly in at least one of the plurality of computer equipment parameters may be detected and an alert interface may be generated. The alert interface may comprise an indication of a first piece of computer equipment exhibiting the anomaly; an animation of the computer equipment parameter exhibiting the anomaly over a period of time including the anomaly; and a power impact analysis indicating other pieces of computer equipment that would be affected by a failure of the first piece of computer equipment.

Abstract: Network survivability is quantified in such a way that failure cases can be compared and ranked against each other in terms of the severity of their impact on the various performance measures associated with the network. The degradation in network performance caused by each failure is quantified based on user-defined sets of thresholds of degradation severity for each performance measure. Each failure is simulated using a model of the network, and a degradation vector is determined for each simulated failure. A comparison function is defined to map the degradation vectors into an ordered set, and this ordered set is used to create an ordered list of network failures, in order of the network degradation caused by each failure.

Abstract: An error in a web page displayed on a device is detected. The error is assigned to a bucket to indicate a type of the error, and a record describing the current state of the device is generated. Both an indication of the bucket and the record describing the current state of the device are then sent to a server. At the server, error information including error records and bucket identifiers are received from multiple devices. Each error record describes a current state of one of the multiple devices at a time when an error in a web page displayed on the one device was detected. Each bucket identifier corresponds to one of the error records and describes a type of the error associated with that error record. The error records are grouped into multiple baskets based at least in part on the current state information in the error records.

Abstract: Some embodiments of a system and a method to provide comprehensive application programming interfaces to a logical volume manager have been presented. For instance, a processing device running on a server may provide a library having a set of application programming interfaces to interface an application and a logical volume manager (LVM). In response to an error occurring while running the application in operation with the LVM, the processing device may return an error string in a natural language, a piece of programming code associated with the error, and an error code associated with the error using one or more of the set of application programming interfaces.

Abstract: One aspect can include determining that at least one mote device is operating outside normal operational parameters and should be serviced, and determining at least partially using the at least one mote device that is operationally located within a mote network is not meeting a goal of the at least one mote device with respect to the mote network and should be serviced. Another aspect can include determining that at least one mote device should undergo routine servicing and configuring the at least one mote device to indicate the at least one mote device should undergo the routine servicing.