Abstract: Example methods and apparatus to detect transport faults in media presentation systems are disclosed. An example method comprises decoding a media stream to form audio data and pixel data, computing a first value representative of the media stream using pixel data associated with a first set of the video frames, computing a second value representative of the media stream using pixel data associated with a second set of the video frames, computing a third value representative of first speech in a first segment of the audio data, computing a fourth value representative of second speech in a second segment of the audio data, determining a fifth value representative of a likelihood that a transport failure has affected the media stream, the fifth value determined using the first, second, third and fourth values, and comparing the fifth value to a threshold to determine whether to generate a transport failure alert.

Abstract: An interface is provided between a running computer application and a system monitor. The system monitor handles notification messages generated by the computer application. The interface includes an import module to scan a source file, extract notification messages from the source file and store the notification messages in a scan file. The interface includes a manager module to display each notification message in the scan file in a table in a graphical user interface to allow modifications to the data in the table. The data is exported to an export stage. The export module performs any translation required to create a file of the notification messages in a format that is acceptable to the system monitor.

Abstract: Architecture for aggregating health alerts from a number of related components into a single aggregated health state that can be analyzed to isolate the component responsible for the fault condition. In a hierarchy of related components within various component groups in a computer system, a number of health indicators can indicate alerts occurring in one or more of the related components whereas the fault condition occurs in only one component upon which the other components depend. The health indicators of related components are aggregated into an aggregated health state for each component group. These aggregated health states are analyzed to identify the related component associated with a root cause of the alert condition for an affected component group.

Abstract: Detecting system component failures in a computing system, including: detecting, by an illumination detector, the occurrence of an illumination event in the computing system; determining, by an illumination event identifier, whether the illumination event is associated with a suspected component failure in the computing system; and sending, by a notification system, a failure event notification upon determining that the illumination event is associated with a suspected component failure in the computing system.

Abstract: Failover in a clustered system is managed. The clustered system includes sub-clusters connected with one another by a first set of links. Each sub-cluster includes nodes connected with one another by a second set of links. At least one of the second set of links is used to determine that a suspect node within a same sub-cluster has stopped. In response, a lease relinquish message is transmitted on behalf of the suspect node.

Abstract: A method and apparatus for providing intelligent error messaging is disclosed wherein a user of a mobile communications device is provided with descriptive error messaging information to assist the user in overcoming errors associated with the processing of electronic messages and data.

Abstract: An image forming apparatus transmits a log thereof relating to a status detected thereby to a log collection server, and sets a storage period of each transmitted log in the log collection server. The image forming apparatus acquires a total amount of logs thereof stored in the log collection server and a storage period of each log from the log collection server, and deletes the log thereof stored in the log collection server based on the storage period of each log before transmitting a log if a sum total including the total amount and a total amount of logs to be transmitted reaches an upper limit.

Abstract: An abnormality detection apparatus for communication terminal that detects an abnormality based on terminal information regarding operations and callings on the communication terminal, and an abnormality detection method are provided to prevent frauds using communication terminals such as a telephone set.

Abstract: A trouble coping apparatus includes an incident registration section which registers information about an incident which has solved a problem, a solution knowledge generation section which generates trouble solution knowledge from the incident information, a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge, a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge, and a solution procedure display section which displays the navigation information.

Abstract: A computer-implemented method to processes issue data in a system. A plurality of issue reports are received from respective reporting entities, each issue report being in respect of a system issue which requires a response activity. The issue reports are parsed to obtain priority criterion data relating to at least one priority criterion. The priority criterion is unrelated to the dates and/or times of the issue reports and may include visibility data, severity data, exposure data, and performance data relating to past performance of a reporting entity or a reported entity. The reported issues are then prioritized for order of response based at least partially on the associated criterion data.

Abstract: A method, system, and a computer program product for debugging a software system. An aspect of the present invention provides a user with the combination of an error determined in the software system and a set of recommendations for fixing the error, thereby enabling the user to debug the software system more efficiently. In one embodiment, the error is determined by inspecting the execution states of the software system at different time instances prior to receiving a debug indication from the user. The set of recommendations for fixing the error is identified by searching a knowledge base that stores the recommendations (e.g., possible solutions, suggestions, and workarounds) for each of the errors.

Abstract: A method tests peripheral component interconnect express (PCI-E) switches. A second PCI-E switch to be tested electronically connects to a first PCI-E switch of a computing device. A first data packet is created by the computing device and sent from the first PCI-E switch to the second PCI-E switch. A second data packet sent back by the second PCI-E switch is received by the computing device. The second PCI-E switch works normally if the first data packet is identical to the second data packet. The second PCI-E switch does not work normally if the first data packet is not identical to the second data packet.

Abstract: In one example monitoring connection quality, data transceiving at a socket may be monitored by frequent pinging. Any error codes identified by the socket may be assigned a corresponding error description, which may then be transmitted to a proper entity for correction.

Abstract: A display processing system (1) includes a display unit (114) that displays occurrence status information of heat accumulation of a server, which provides a service for a predetermined period of time, and occurrence status information of a failure, which has occurred due to the heat accumulation for the predetermined period of time, according to a level of the effect of the failure on the service.

Abstract: Various embodiments provide a method and apparatus of providing a rapid disaster recovery preparation in cloud networks that proactively detects disaster events and rapidly allocates cloud resources. Rapid disaster recovery preparation may shorten the recovery time objective (RTO) by proactively growing capacity on the recovery application(s)/resource(s) before the surge of recovery traffic hits the recovery application(s)/resource(s). Furthermore, rapid disaster recovery preparation may shorten RTO by growing capacity more rapidly than during “normal operation” where the capacity is increased by modest growth after the load has exceeded a utilization threshold for a period of time.

Abstract: According to some embodiments, an application may call an event handler. The event handler may determine that an error has occurred within the event handler and store information associated with the error into an exception buffer. A pulling mechanism of the application may detect the stored information associated with the error, and, as a result, information associated with the error may be retrieved from the exception buffer.

Abstract: A management system (28) comprises a plurality of power management units (32, 36, 38, 40, 42) which divide power information of an overall facility group into a plurality of management areas and manage the respective power information in a distributed manner; and a system controller (30) which is respectively connected to the power management units (32, 36, 38, 40, 42) with connection elements and which executes power management of the overall facility group. When the update time of the power information which is transmitted to the system controller (30) has not been updated beyond a predetermined confirmation interval, occurrence of a communication abnormality is judged and an abnormality signal is output, and if the power information includes failure information while there is no communication abnormality, an alert signal is output.

Abstract: Configurable alert delivery in a distributed processing system include for each alert generated by an incident analyzer, applying active alert filters to the alert; wherein applying the active alert filters to the alert includes: creating a list of all active alert filters and a set of all active listeners; and for each active alert filter, running the active alert filter; if the active alert filter indicates that the alert should not go to one or more of the active listeners, removing the one or more active listeners from the set of all active listeners; if the active listeners set is empty, stopping processing of the alert; and if the active listeners set is not empty, selecting, by the incident analyzer, the next active alert filter from the active alert filter list.

Abstract: A network appliance for monitoring, diagnosing and documenting problems among a plurality of devices and processes (objects) coupled to a computer network utilizes periodic polling and collection of object-generated trap data to monitor the status of objects on the computer network. The status of a multitude of objects is maintained in memory utilizing virtual state machines which contain a small amount of persistent data but which are modeled after one of a plurality of finite state machines. The memory further maintains dependency data related to each object which identifies parent/child relationships with other objects at the same or different layers of the OSI network protocol model. A decision engine verifies through on-demand polling that a device is down. A root cause analysis module utilizes status and dependency data to locate the highest object in the parent/child relationship tree that is affected to determine the root cause of a problem.

Abstract: An approach is disclosed for performing initialization operations for a graphics processing unit (GPU). The approach includes detecting errors while performing one or more initialization operations. Further, the approach includes releasing a holdoff on a communication link that couples the GPU to a memory bridge and causing debug output to be displayed to a user that indicates the error.

Abstract: An internet browser-based portal system is provided. The internet browser-based portal system may be configured to receive information relating to a plurality of Automated Teller Machines (“ATMs”). The internet browser-based portal system may be further configured to classify each of the ATMs according to the fault information received for each of the ATMs. The internet browser-based portal system may also be configured to display information for each of the ATMs based at least in part on the classification of each of the ATMs.

Abstract: A server management system includes a management server and a mail server. The management server includes a source determination unit and an alert mail creator. The source determination unit determines as a source a symbol identifying a failure cause of a system according to the failure cause. The alert mail creator creates an alert mail with the source and with the system administrator of the system as a destination. The mail server sends the alert mail to a terminal device that the system administrator uses.

Abstract: An apparatus has a display for an operation operated by an application program. The apparatus includes an operation screen displayer that displays an operation screen in the display. The application program is an object to be operated in the operation screen. The apparatus also includes a rule violation displayer that displays that a rule violation has occurred in the display, the rule violation occurring when a processing request from the application program exceeds a predetermined allowable range of an operation condition. A manager switches the display, by the rule violation displayer, from the operation screen to a screen showing a rule violation notice that the rule violation has occurred, in response to the processing request, if it is determined that the processing request is the rule violation based on information as to an operation authority permitted to the application program.

Abstract: Techniques for automatically documenting activity data in connection with execution of a ticket are provided. The techniques include receiving activity data in connection with execution of a ticket, processing the activity data to generate an output, and appending the processed activity data output to the ticket for ticket enrichment. Techniques for identifying a wrong choice of resolution code in connection with a ticket are also provided. The techniques include analyzing one or more previous tickets to determine a category in which a ticket belongs, determining whether a user-defined code is in variance with a system-suggested code, and sending an alert to a system administrator if the user-defined code is different than the system-suggested code.

Abstract: Disclosed is a unit for allowing a user, when any error occurs in a service, to easily ascertain the degree of influence on the service provision due to the error. In order to solve the above-described problem, there is provided a service management device including a graphing unit that graphically displays, on an identical time series graph, an access frequency to a predetermined service provided on a computer network and a predicted access frequency to the service in a state where no error occurs in the service, and displays an error occurrence time, on the time series graph, when the error occurs in the service.

Abstract: Methods and apparatus for collection, validation, analysis, and automated error correction of data regarding user interaction with content. In one embodiment, statistical methods are used to arrive at expected values for the collected data. The data is compared to the expected value and must meet one or more acceptance criteria (e.g., be within a prescribed range) to be considered valid. The prescribed range is determined by the network operator, or a computer program adapted to generate this value. The invention enables a network operator to assess a large volume of data without requiring significant amounts of manual monitoring and/or error correction. The ability to collect, validate and analyze data across multiple platforms is also provided. Still further, an automated system capable of learning evaluation and error correction patterns is disclosed.

Abstract: A computer-implemented method, executable software product, and system for performing a test of an audio/video playback device are described. The audio/video playback device includes at least one main processor, interfaces, and additional processors. The main processor(s) communicate with the additional processors through the interfaces. The method, software product, and system include monitoring at least part of the interfaces for communications between the main processor(s) and the additional processors. The method, system and software product also include storing the communications in a raw format during the test. The method, software product and system also include translating the communications from the raw format to human-readable format after the test concludes and displaying the human-readable format of the communications. In some aspects, the method and system also include reading and storing run time data during the test such that the reading and storing is Heisenberg-friendly.

Abstract: A link failure information transmission unit 130 of a transmission device 100 transmits link failure information indicating a fault in a link group to an opposing transmission device, upon detection of a fault in one or more of wired transmission lines belonging to any of link groups of the transmission device 100. Upon receiving the link failure information from the opposing transmission device, a link control unit 140 disconnects wired transmission lines included in a link group in the transmission device 100 corresponding to the link group in the opposing transmission device indicated by the received link failure information among the link groups of the transmission device 100. When the occurrence of a fault is notified in a system where transmission devices connected through an inter-transmission-device transmission line transmit signals of multiple wired transmission lines connected to the transmission devices, deterioration in communication efficiency of the entire system is avoided.

Abstract: A method and system suitable for use with a plurality of multifunction devices (MFDs) for managing one or more print queues associated with the plurality of MFDs, the system including a user interface application for permitting users to electronically communicate with a queue managing service (QMS); wherein the QMS automatically detects, identifies, and analyzes the one or more print queues associated with the plurality of MFDs in order to provide a status of the plurality of MFDs and continuously notify the users of the updates relating to the one or more print queues.

Abstract: An information processor is provided, for preventing an illegal operation from being caused by configuration information set in the information processor being updated, even if the information processor receives configuration information from outside during execution of a job. The information processor makes it possible to know and externally confirm that update has not been performed, and updates the configuration information as soon as possible after the job ends. If configuration information is input from an external device, the information processor included in, for example, a multi-function peripheral determines whether the information processor is executing a job. If it is determined that the information processor is not executing a job, then the received configuration information is recorded and the configuration information is updated. If it is determined that the information processor is executing a job, then the receiving operation is terminated.

Abstract: A computerized method and system for providing enhanced help messages for equipment operation is described herein. A device having a processor automatically detects an error condition in the device, and determines that the error condition requires operator action. An appropriate message is selected that indicates a required operator action corresponding to the error condition. The message is configured to include a scannable barcode. The scannable barcode includes a website link to a website having more detailed information to assist an operator in performing the operator action. The message is displayed on a screen so that the operator can scan the barcode with his mobile device, and see the more detailed information on how to perform the required operator action. Alternatively, the message is configured as radio frequency data to be transmitted by the equipment using near field communication (NFC) technology to a mobile device having an NFC receiver.

Abstract: A broadcasting reception apparatus and method of controlling a cable card are provided. The broadcasting reception apparatus includes an interface unit configured to mount a cable card, a cable card configured to be mounted in the interface unit and to process broadcasting service information, and a control unit configured to periodically receive a protocol message according to a preset specification from the cable card when the cable card is mounted in the interface unit. The control unit may transmit to the cable card a request signal requesting transmission of the protocol message if the protocol message is not received at a preset first critical time, and initialize the cable card if the protocol message is not received at a second critical time after the request signal is transmitted to the cable card. Therefore, recovery from a failure of the cable card is rapidly performed.

Abstract: Methods, apparatuses, and computer program products for dynamic allocation of network security credentials for alert notification recipients are provided. Embodiments include receiving from a managed system, by an alert management system, an alert indicating one of a failure in the managed system and a pending failure in the managed system; selecting, by the alert management system, a remote device from a plurality of remote devices registered for remote access with the alert management system; preapproving, by the alert management system, network security clearance of the selected remote device, the network security clearance for remote access to the management system via a virtual private network (VPN) interface; and transmitting to the selected remote device, by the alert management system, an alert notification that includes an internet address corresponding to the VPN interface.

Abstract: An integrated circuit includes a fault collection section, and a plurality of modules. Each of the modules includes a fault detection section that detects a fault in the modules, a fault information generation section that generates fault information about the detected fault, a notification section that issues a fault detection notification indicating that a fault is detected to the fault collection section, and a first transmission section that transmits the fault information to the fault collection section. The fault collection section includes a specification section that specifies, based on the fault detection notification, the module from which the fault detection notification has been received first from among the modules, and an acquisition section that acquires the fault information from the module specified by the specification section.

Abstract: A method is provided for detecting when users are being adversely impacted by poor system performance. A system health indicator is determined that is based on the amount of work that is blocked waiting for each of a set of an external events and combined with a heuristic that is based on the number of users waiting for the work to complete. The system health indicator is compared to a threshold such that an alert is generated when the system health indicator crosses the threshold. However, the system health indicator is designed so that an alert is only generated when a significant user base is or will in the near future experience a problem with the system. Furthermore, the system health indicator is designed to vary smoothly to maintain its suitability for the application of predictive technology.

Abstract: A network, in particular an Ethernet network, contains as network elements at least two network components that are interconnected by a network transmission line. Accordingly, at least one expansion unit having two external ports is disposed in the network line for extending the scope thereof, wherein the expansion unit forwards a failure of the network transmission line at one of the ports thereof to a port of the next subsequent network element.

Abstract: A system, method, and computer program product are provided for sending failure information from a solid state drive (SSD) to a host device. In operation, an error is detected during an operation associated with a solid state drive. Additionally, a command is received for failure information from a host device. Further, the failure information is sent from the solid state drive to the host device, the failure information including failure information associated with the solid state drive.

Abstract: An electronic device includes: a memory unit; and a control unit which selects, from a set of information corresponding to a plurality of errors, selected information corresponding to an error that occurred, such that at least one of a type and a frequency of the error that occurred satisfies/satisfy a predetermined condition. The control unit also causes the memory unit to store the selected information.

Abstract: The present invention relates to communications technologies and discloses a tunnel management method, a tunnel management apparatus, and a communications system so that a node that causes failure of a tunnel management request can be determined. According to the present invention, a response returned by a tunnel management node to an initiating node includes not only a cause value of tunnel management request failure but also information of the node that causes failure of the tunnel management request, so that the initiating node can find the node that causes failure of the tunnel management request and determine the error checking direction. The present invention is applicable to network devices in a communications network.

Abstract: A system and method of improving error handling in a development environment created by a platform provider in which a third party developer develops applications for use by customers The method includes storing business objects and error messages, where the error messages corresponds to potential errors during run time processing of the plurality of business objects. The method further includes receiving a first user input regarding an error situation, where the error situation includes a resolution of the error situation, and receiving a second user input that associates the error situation with a sub-subset of a subset of the error messages. In this manner, the usability of the platform is improved.

Abstract: A system and method for manipulation of event data, such as errors, in a networked environment. The method includes receiving event signal data indicative of an event, and associating descriptive data with the event signal data. The descriptive data is then mapped to one or more associated connections. A determination is made whether to post identifier data corresponding to the event signal data. This determination is made as a function of predetermined criteria. If a determination is made to post the identifier data, the particular identifier data is posted. The posted identifier data may be selectively retrieved and output in a specified format. The identifier data may be stored in a memory. Descriptive data may be accumulated for a plurality of events subsequent to the mapping step. An alert condition may be established based on the type of event that has occurred.

Abstract: An infrastructure is provided for gathering diagnostic data that is relevant to an error or other conditions detected in a monitored system. A diagnosability framework is provided that automates the gathering of relevant diagnostic data upon occurrence of the condition in the monitored system. In one embodiment, context data is determined for the condition detected in the monitored system. A rule-based engine is provided that is configured to automatically determine one or more actions to be performed for the condition detected in the monitored system based on the determined context data. The actions may include performing tasks that gather diagnostic data that is relevant to the detected condition, store the gathered diagnostic data in a repository, recommend one or more diagnostic actions to a user, and other diagnostic related actions.

Abstract: One system monitors components constituting an information apparatus and a program in execution. The system classifies logs outputted from the information processing apparatus for each monitor target, divides the monitor targets into categories of hardware and software, refers to relationship definition information indicating the combination of monitor targets in which an operational relationship exists between monitor targets belonging to different categories and specifies a combination indicated in the relationship definition information among monitor targets whose logs are classified. The system relates logs arranged for each monitor target on the basis of the specified combination and outputs the logs on a display device.

Abstract: There is provided a failure analysis function capable of reducing the time required to resolve a failure in a piece of equipment to be monitored. When the failure analysis function senses that the status of a piece of equipment which had been abnormal has returned to normal, it displays, of failure analysis results, one based on an equipment abnormality which has been resolved in a GUI separately from the other analysis results. If a failure analysis result is derived based on a plurality of failure events, the failure analysis function displays the failure analysis result in the GUI separately from the other failure analysis results when all of the failure events are confirmed to be resolved (see FIG. 16).

Abstract: A method includes receiving multiple alarm messages, each being associated with a failure associated with a service feature available within a telecommunication network. A failure rate for a type of failure having a common set of service feature failure characteristics is determined from the alarm messages received. When the failure rate exceeds a threshold, a maintenance ticket is generated automatically.

Abstract: A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.

Abstract: A system and method for providing fault detection capability is provided which comprises a first node (2). The first node (2) comprises a first processing subsystem (5) generating data (14) to be transmitted. The first node (2) has a fault supervisor unit (13) adapted to gather and process fault indications arising in the first node (2). The first processing subsystem (5) and the fault supervisor unit are both integrated in the first node (2). The first node (2) is structured such that, when no fault indications are detected by the fault supervisor unit (13), the fault supervisor unit (13) provides a first key (15) as a validity key, and, when at least one fault indication is detected by the fault supervisor unit (13), the fault supervisor unit (13) provides a second key (16) as the validity key, and the data (14) to be transmitted are encrypted by overlaying the respective validity key (15; 16) on the data.

Abstract: The disclosure presents categorization of users into groups comprising expert users and novice users. A system and method analyzes the users' inputted data in helpdesk troubleshooting software to determine the deviation of novice users from expert users, or the deviation of novice users to a preconfigured behavior as determined by management policy. Other embodiments are also disclosed.

Abstract: A computer implemented method, system and/or computer program product handle problems caused by a modification to an information technology (IT) system. Problem-data, describing a known problem to a first IT system that occurred during a modification to the first IT system; severity-data, describing a severity of the known problem; and solution-data, describing a solution of steps to be taken to correct the known problem, are received and stored. A modification alert indicates that the modification will be applied to a second IT system that is different from the first IT system. If the first IT system and the second IT system share a pre-determined amount of common features, then a severity map, which describes the known problem, the severity of the known problem, and the solution to the known problem as applied to the second IT system, is displayed to a user of the second IT system.

Abstract: Various embodiments are described for back channel communication. One embodiment is a method that comprises receiving data at customer premises equipment (CPE), determining at least one error in the received data, formatting the determined error for communication to a central office (CO), and sending the formatted error to the CO via a back channel, wherein the formatted error is sent between sync frames of a discrete multitone (DMT) superframe.